Quality Inn & Suites I-35 E-Walnut Hill

Had parking lot security at night that checked on us when we were sitting in our car to long. I actually appreciated the fact that they were that attentive.

The hotel had a great pool/spa

Our door was extremely heavy and slammed LOUD. It had been damaged also. The bathroom needed a facelift. The food was great, beds nice, and hot tub nice! And the staff very helpful.

There was mold along the bathtub. The door handle to the bathroom was loose and came off. The pool and hot tub were clean, but the sides of tile need a good scrub. The upkeep of the small details have obviously been neglected. There was a visible hole behind the light in the bathroom. Lots of paint chips, damage to trim, etc. For the price of $188 a night, it was not as nice as it should of been.

Definitely enjoyed the room. The hot tub was the star of the show. The bed was super comfy and I will definitely be back!

The place is dated. It smells moldy. The hot tub was not hot and the Jets were very weak. hardly any pressure breakfast there was very few things to select from

I will start off by saying the staff were very friendly and accommodating which is very important. The problem was with the hotel itself. The elevator was very sluggish going up and down. The room was fairly clean but was a little stale. Beds were reasonably comfortable. The toilet made a sound like nails on a chalkboard, and the bathroom sink spit water in many different directions if you turned it on fully. Check in and check out process was painless and the breakfast was good. I just think some things need to be updated

It is old and dirty. The breakfast is ridiculous, either put more food or nothing. The vending machine didnt work, same for one of the equipment at the gym. If its not working, put "out of service" on it or remove it

The staff was amazing. They were able to help me with every need I had. The facility is very clean, the room was great and the pool and jacuzzi were fun as well.

Hated the fact that the pool didn’t work

Breakfast was great. The hotel, although “non smoking” reeked of black and milds. Our room- furniture looked unclean, even after wiping them down, there was still a residue. Bathroom vanity was partial board and broken in places. The tub looked and felt as if it was going to fall through the floor. Mold was present on the ceiling and there was about an inch and a half of caulking to “hold” it to the wall. The air conditioner had obviously leaked as it looked like it was falling off the wall. Beds were hard. Our neighboring hotel guests had an entire night of “adult red light activities” which was heard loud and clear and everytime their bed moved, ours did as well. Finally about 4:30 am I banged on the wall and screamed at them to knock it off. Thankfully we only slept there, we were out and about during the day, so overall, it served its purpose but for the price- it sucked.

The hotel sit VERY close to a highway, with the noise of semi trucks a constant feature. The hotel is surrounded by topless clubs and we saw prostitutes walking around right outside of the parking lot on multiple occasions. The lobby was badly in need of painting and the furniture in the lobby was very worn out. Our room had not been cleaned properly before our stay, and there was a dirty washcloth draped over the top of the shower curtain rod. There was an unidentified pill on the floor in the room, and when I picked up my towel off of the floor after drying off, there were false eyelashes stuck to it. Neither me, not my wife, wear false eyelashes. The buttons on the hairdryer in the bathroom did not work to turn it on or off or to control the temperature settings. The hairdryer turned "on" only when plugged in, and only on a singular heat setting. One side of the toilet paper holder in the bathroom kept popping off the wall. There was a rotten portion of the floor under the refrigerator. There seemed to be black mold inside the unlocked utility closet of the room. There were holes in the caulk around the bathtub. There were stains on the ceilings from obvious leaks. This was absolute trash. The front desk offered to have a cleaning lady come in, but this was not an acceptable solution for us.

We found huge cockroaches in our bathroom. We were not even offered a new room and had to fight for a refund for that night.

The toilet had fecal residue all over it. My wife had to clean it. There was mildew on the shower curtain. We got all of one bath towel. I'll never stay there again.

Roaches in room. Poorly lit inside room.

The bathroom faucet had a consistent trickle, not drip a actual trickle of water. Door jambs and walls were rotted away in corners. The bathtub had mold around the edges.

There is mold in the room

So I have never reviewed a hotel before, I am not nitpicky at all when it comes to my stays. As long as my room is clean and I can take a hot shower I am usually comfortable. I got none of that with this hotel, and felt I should mention it. My room was dingy, dated, and felt unclean. The wall next to the coffee pot had what definitely was mold growing all over it. The bathroom door could not be closed/locked. The shower curtain was barely attached to the wall, and could not be situated in a way that actually held the shower curtain up. That didn't end up mattering as I couldn't even take a shower to begin with - either low water pressure, the clearly broken shower head, or a combination of those two pretty much made showering impossible. If you are considering this hotel because its great proximity to Club Colette do not bother. A sign as the front desk says "no guests allowed", which seems like a poor business strategy given the clientele this hotel attracts. Apparently it is well known for this kind of quality, as conversations with many at Club Colette lead to multiple other testimonies of similar stays. This is the kind of hotel that you would expect to get bed bugs from. Do yourself a favor and look into the La Quinta down the street.

Unacceptable Stay - Un-clean Room and Poor Service Rating: 1/5 Stars "I'm extremely disappointed with my recent stay at this hotel. The room was not clean, and the smell of mold and mildew was overwhelming. When it rained, the windows leaked, and water poured into the room, making the smell even worse. The front desk staff was unfriendly and unhelpful, seemingly unconcerned with our discomfort. To make matters worse, the lights were out due to a storm, which was the reason we booked the room in the first place. You'd think they'd have a backup plan or at least apologize for the inconvenience. Instead, we were left to suffer in a damp, smelly room with no light. The lack of cleanliness and maintenance is unacceptable, and the poor customer service made it even worse. I would not recommend this hotel to anyone. Avoid it at all costs unless you enjoy moldy rooms and unfriendly staff."

Covers had yellow stains, walls had missing patches of paint. Found cockroaches in the bathroom. Some lightbulbs were out.

This hotel might be one of the worst I've ever stayed at. Our door wouldn't close unless you picked it up. The sink had no water pressure at all other then a slow trickle. The walls and closet doors had holes in them like it was used to hold hostages. Paint chipped or just broken in a lot of places. Because i paid for it before i saw it, definitely a lesson learned and never again.

A/C didn't work

A/c problems

It was fine. Hairdryer did not work. No bar in the toilet paper holder. Dated but OK on decor and upkeep. Beds were firm. Breakfast was OK, I avoided most of the hot food.

Our door was extremely heavy and slammed LOUD. It had been damaged also. The bathroom needed a facelift. The food was great, beds nice, and hot tub nice! And the staff very helpful.

Booked a suite, then found out the heat didn't work so we were given an electric heater! Then get to the room unpack only to find out the ac also didn't work! Asked for another room and we're told the central air didn't work in any of the suites! So we were downgraded to another room. Then get to that room and the hair dryer didn't work! Our last three stays at this hotel have been horrible! We will not be going back.

Had a great time there the only thing I hated was it’s surrounded by highway and the noises of planes, it would’ve be great if the door was soundproof bcuz i keep hearing peoples voices

Terrible hotel. No AC/ Heat. 2 different front desk employees , ZERO help from either.

Its a nice hotel for the price. Its clean which is really important.. just alot of noise next to FWy.

The rooms are very spacious and clean.

Terrible stay. I never leave bad reviews, but I feel the need this time. The website says the room sleeps 4 people but we were charged an extra 15 dollars per night for our 3rd person. Housekeeping never came and cleaned our room even though we were gone all day (she saw us leave) and there was not DND sign on the door. We asked for extra blankets but they wouldn't give them to us. We weren't allowed to eat our breakfast in our room. There were several signs in the breakfast room talking about not wasting food or taking it to your room. I wouldn't recommend this hotel to anyone. Ever.

NOT safe for children. In 20 minutes of checking in, our room key had been given to two different guests. They walked in on my children and I CHANGING. . I told staff, and was changed to a room with blood on the walls. Staff was rude, and did not want to give me a refund. Do not stay here. Sex trafficking ring or something weird was going on.

Excellent customer service

The Front Desk Man, is really nice does a great job and is willing to.help.you as much as he can to make sure, that you have a comfortable,.safe stay at their Hotel.

Clean room, good breakfast, and friendly staff

they broke my partials and didn't care didn't offer to help cover cost to fix them left stuff laying in my room from when we caught them in the room! Refused to let me speak to manager

This is a good property to stay for a night but not more than that. We were there 3 days and housekeeping never came. It's not located in the best of area. But staff was very friendly.

I will start off by saying the staff were very friendly and accommodating which is very important. The problem was with the hotel itself. The elevator was very sluggish going up and down. The room was fairly clean but was a little stale. Beds were reasonably comfortable. The toilet made a sound like nails on a chalkboard, and the bathroom sink spit water in many different directions if you turned it on fully. Check in and check out process was painless and the breakfast was good. I just think some things need to be updated

Terrible hotel. No AC/ Heat. 2 different front desk employees , ZERO help from either.

Staff was friendly and attentive, but there were zero isues.

We came to Irving for a concert at the Toyota Music Factory and the hotel itself is great— but the surrounding area is dookie. Me and my girlfriend encountered a scary man who catcalled us on our way to the car and the surrounding area was in construction and just, in general, ghetto. The roads are also notably awful. But other than that, I recommend. I don’t fault the hotel for it, but felt it was worth mentioningz

The hotel sit VERY close to a highway, with the noise of semi trucks a constant feature. The hotel is surrounded by topless clubs and we saw prostitutes walking around right outside of the parking lot on multiple occasions. The lobby was badly in need of painting and the furniture in the lobby was very worn out. Our room had not been cleaned properly before our stay, and there was a dirty washcloth draped over the top of the shower curtain rod. There was an unidentified pill on the floor in the room, and when I picked up my towel off of the floor after drying off, there were false eyelashes stuck to it. Neither me, not my wife, wear false eyelashes. The buttons on the hairdryer in the bathroom did not work to turn it on or off or to control the temperature settings. The hairdryer turned "on" only when plugged in, and only on a singular heat setting. One side of the toilet paper holder in the bathroom kept popping off the wall. There was a rotten portion of the floor under the refrigerator. There seemed to be black mold inside the unlocked utility closet of the room. There were holes in the caulk around the bathtub. There were stains on the ceilings from obvious leaks. This was absolute trash. The front desk offered to have a cleaning lady come in, but this was not an acceptable solution for us.

Slightly run down hotel in a slightly run down area

The overall condition of the property looks like everything needs updating, no smart tv to plug into streaming channels. The location is less than perfect to say the least. The hotel was in the Hood, less than desirable neighborhood. The day before our check in three cars were broken into. Also two topless bars were in the same block of nieghborhood. We were in a room were a jacuzzi tub was in the same area as the bed. Just seemed like a good like atmosphere was always around the hotel. Very bad experience

Better than I expected. Safe and easy to get around

The room smelled of smoke despite being a non-smoking room. The AC/cooler was leaking water on to the carpet, amd it was not sufficient to cool the room. Slept hot for 3 days. The area is unsafe. Somebody's car parked beside our car had a window smashed in the morning. We left early after all this and instead drove all night to return home. Would not recommend this to anyone.

Staff was great but the area surrounding the hotel is sketchy at best. We took ubers to get downtown well worth it.

Hotel is clean and well maintained. Close to the highway and stores.

Good location

Had a great time there the only thing I hated was it’s surrounded by highway and the noises of planes, it would’ve be great if the door was soundproof bcuz i keep hearing peoples voices

Breakfast was great. The hotel, although “non smoking” reeked of black and milds. Our room- furniture looked unclean, even after wiping them down, there was still a residue. Bathroom vanity was partial board and broken in places. The tub looked and felt as if it was going to fall through the floor. Mold was present on the ceiling and there was about an inch and a half of caulking to “hold” it to the wall. The air conditioner had obviously leaked as it looked like it was falling off the wall. Beds were hard. Our neighboring hotel guests had an entire night of “adult red light activities” which was heard loud and clear and everytime their bed moved, ours did as well. Finally about 4:30 am I banged on the wall and screamed at them to knock it off. Thankfully we only slept there, we were out and about during the day, so overall, it served its purpose but for the price- it sucked.

It's an old Hotel. Think of it as a place to sleep overnight, better than to sleep in your car. Other than that, don't expect anything. **To be fair: I will give credits to the free breakfast. The food is not bad.

When I entered the room I was struck with the heavy smell of cigarette or cigar smell. I also saw two women who were prostitutes leaving the hotel. I ate breakfast after my first night and all I can say is that it was filling. My second morning before I left the cook/waitress told me they didn’t have breakfast. Overall I will never stay in a Quality Inn because this visit was disappointing to say the least.

Clean room, good breakfast, and friendly staff

It was fine. Hairdryer did not work. No bar in the toilet paper holder. Dated but OK on decor and upkeep. Beds were firm. Breakfast was OK, I avoided most of the hot food.

We had a great stay, the staff was super nice and accommodating. Everything was clean and the breakfast was amazing. I would definitely stay there again.

The room and facilities were reasonable but the breakfast was very limited, i.e. only 3 or 4 items with juices and coffee.

The staff is rude, the breakfast is only served over the weekends, weekdays only snacks and coffee. Burnt carpets, mold. Absolutely bad.

The breakfast was great

Loved the hot tub. Hated the homeless people bothering me when I came or left the hotel. Staff allowed a white charger to park in the handicap spot for three days with not handicap tags or placard, I told front desk - he said he did not know that. Only served cereal, toast and waffles for breakfast. I don’t eat flour products- no eggs, potatoes, beacon, fruits Worst stay at Quality Inn ever.