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Guest reviews
Good
Based on 245 verified reviews
Who stays here?
Business
40%
Couple
36%
Family
22%
What guests think
AI-generated summary based on recent guest reviews
Across many reviews of The Lumen, guests consistently praise the convenient SMU-adjacent location and generally friendly staff, while several report ongoing renovations that close areas and create disruption, plus valet-only parking with notable fees and limited self-parking options.
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Mary
Oct 17, 2025
·
Stayed 2 nights
Vance
Oct 12, 2025
·
Stayed 2 nights
Carol
Oct 9, 2025
·
Stayed 2 nights
Mahsa
Sep 28, 2025
·
Stayed 1 night
Michael
Sep 6, 2025
·
Stayed 1 night
Location
Property Policies
Check-in
Check-out
Check-in from 16:00
Before 11:00
FAQs
Valet parking is available at the hotel for a fee of USD 45 per night, which includes in/out privileges.
A cooked-to-order breakfast is offered for a fee of approximately USD 10 to 16 per person. Breakfast is served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to noon.
The hotel allows pets with a fee of USD 75 per pet, which varies based on the length of stay. Service animals are exempt from fees.
The standard check-in time is 4:00 PM and check-out time is 11:00 AM. Early or late check-in/check-out may be available upon request, and guests should contact the property in advance for arrangements.
The hotel features elevators and step-free entrances, making it accessible for guests with disabilities. Wheelchair-accessible facilities are available in public areas and rooms.
The hotel is located near Southern Methodist University, just a 1-minute drive away. It is also approximately 6 minutes from NorthPark Center and 5 miles from Dallas World Aquarium and American Airlines Center.
The hotel features an outdoor swimming pool, which is accessible from 10:00 AM to 10:00 PM.
Children are welcome at the hotel, and kids can stay for free up to a certain age, although the minimum age is not specified.
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