Extended Stay America Suites - Detroit - Metropolitan Airport

Room was never cleaned up to par

Room smelled old , carpet was super stale feeling under my feet , drug users everywhere

Found a hypodermic needle/drug syringe in my room and the smoke detector had a plastic bag rubber-banded over it. This is legitimately a dangerous place to stay and they clearly don’t actually clean or check the rooms beyond just making the bed

Hotel doesn’t have a shuttle, I searched Hotels with airport shuttle and it came up, but after booking I called to request the shuttle and they told me they don’t have one. I couldn’t get there without a shuttle because I am traveling with a small child, I called to cancel my reservation but no one would help me. I tried cancelling through Expedia once I got another room booked but couldn’t. I’m stuck in Detroit, and had to pay for a hotel I never stayed at.

Found a dirty towel in the bathroom, inside of the microwave was filthy and covered with crusted on food, smoke detector went off from steam in the shower