Name: Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG
Address: 123 West Louisiana Street, Wholesale District, Indianapolis, Indiana, United States of America, Indianapolis, Marion County, US
Price range: $112–$541 per night
Rating: 8.5

What guests think

At Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG, travelers praise the one-of-a-kind railroad setting and walkable location near Lucas Oil Stadium and the convention center, while repeated complaints cite disruptive construction, tricky parking/valet costs, and occasional noise from active trains.

Many guests highlight friendly, helpful staff and generally clean, comfortable rooms. The historic train car rooms delight families but run small, with limited soundproofing and some interior rooms lacking outside windows. Food and bar feedback is mixed, and some report service hiccups, billing issues, or occasional hot-water outages. Expect a memorable, centrally located stay with character, alongside some practical trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Historic railroad setting with an on-site bar/restaurant and skywalk access, but many mention ongoing construction and tough access. Onsite parking is largely valet with a separate fee, and multiple reviews note the pool has been removed.

Related guest reviews

10

Kelly

May 31, 2025

·

Stayed 1 night

A lot of construction going on right now. No where to park. You have to pay $50 for overnight valet. All in all very good stay.

10

Amy

Nov 8, 2024

·

Stayed 2 nights

Great location to stadium and convention center, several dining options within walking distance. Cool history in the renovation of the former train shed and central station into rooms and meeting spaces. There is no self parking so you have to pay $50 foot valet or park in one of city parking garages and walk. City garages only charge $15-20 while I was there but do require you to walk a few blocks which some people may not like.

10

Bryan

Oct 29, 2025

·

Stayed 1 night

Room was great. Very clean professional place. Did not care for the Valet only parking.

10

Samantha

Sep 22, 2025

·

Stayed 1 night

Hotels.com shows a picture of a pool. This hotel no longer has a pool, it was taken out many years ago. The amenities does not list a pool but I had overlooked that due to seeing a picture of it.

4

Ralph

Nov 6, 2025

·

Stayed 2 nights

Hotel was amazing .. however they have no parking

8

Jay

Jul 6, 2025

·

Stayed 1 night

When we were booking, we clearly saw very nice pictures of a pool. After spending the night, in the morning we put on our swimsuits to go to the pool only to find out that they dont have a swimming pool. They said they used to but closed it down. Seem3d bery misleading since they had pictures. Other than that the hotel was nice and it was also quiet from what we experienced. You do have to pay 50$ for parking as well.

8

Nathaniel

Aug 21, 2023

·

Stayed 1 night

Sadly the parking garage is under construction so either had to walk a block or Valet.

8

Gillian

Jul 7, 2025

·

Stayed 1 night

We had a great stay at this property. There is currently a lot of construction out front which made it difficult to get to. I did not valet my car, but that would have been the right choice. The parking garage is not affiliated with the hotel.

8

Rachel

Sep 22, 2025

·

Stayed 1 night

This was our third time staying at the Crowne Plaza. We obviously like it admit has b come our go to when we need to visit downtown Indy. It’s always nice, super clean and close to where we need to go. This time, we were disappointed to find out the pool was gone. Pools are always important for us when choosing a hotel b/c we have a younger child who likes to swim and it’s always an added bonus for when we have down time.

10

Kristina

Sep 1, 2025

·

Stayed 2 nights

Construction around the property was not expected. Probably will continue well into 2026

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Cleanliness

Many reviews praise very clean rooms and well-kept spaces. Others report lapses such as stains, mold, dust, or leaks, indicating inconsistent housekeeping and maintenance.

Related guest reviews

2

Jen

Jan 22, 2023

·

Stayed 1 night

Liked the history and public areas (even though they could have been cleaner). The first room was filthy and completely run down. Second room, bathroom door handle was broken. Card readers for the doors seemed like they were starting to go out.

10

Jeff

Aug 19, 2025

·

Stayed 2 nights

The staff was exceptionally friendly, the hotel was spotless, and its central location made it easy to walk to everything we needed.

6

Melissa

May 23, 2023

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Stayed 2 nights

We enjoyed our stay and the staff was great!!! The condition of our room was below average. There is a layer of dust on the baseboards, loose floor tiles in the bathroom, scrapes and chunks out of the walls, some electrical outlets weren’t working, mold on wall and exhaust vent in the bathroom, and the beds ARE HORRIBLE!!! No cushion to them at all, it was like sleeping on a concrete floor!!

6

Natalie

Oct 6, 2023

·

Stayed 1 night

The concept is really unique with this being a active train station. However the rooms are dated and are in serious need of upgrades. The room needs at least a deep cleaning. Parking is also very difficult to find. I would not stay here again.

2

Adrienne

Jul 28, 2025

·

Stayed 1 night

Valet damaged my truck, there’s black mold in the bathroom, couldn’t access our room when checked in because of all the housekeeping garbage outside our door, the staff was not attentive and no sense of urgency. I’ve stayed at several Crowne Plaza Hotels and this was such a horrible experience. So disappointed in this location and I we were in town for my twins wedding and spent 8 hrs driving to it just to be disappointed with the hotel and valet for damaging my new pick up.

10

KACIE

Aug 17, 2025

·

Stayed 1 night

The property was very nice. Loved the art. Rooms were clean and comfortable.

6

Erika

Oct 8, 2025

·

Stayed 1 night

Location wasn’t what I pictured for our anniversary. Stains on the floors.

10

Melissa

Oct 29, 2025

·

Stayed 1 night

Rooms were clean and staff was friendly and helpful.

2

Nicole

Mar 26, 2024

·

Stayed 2 nights

The parking was ridiculous. You do not get any assistance with your bags unless you choose to valet. When I came in there was a lady at the desk, yet I stood there for 10 minutes before finally asking for help to check in. As soon as I was given my keys for my room, I was notified that I had just been charged for my stay, even though they said I wouldn't be charged until checkout. The room was dirty. There were drips of liquid down the bathroom sink cabinet, the tub was brown, the drop ceiling was missing and our nightstand had white spillage all down the front and sides. The indoor pool was so uncomfortably cold, that I didn't even get in. My kids got out after 5 minutes, and I watched every family come and go almost immediately. We got out of the pool, only to find a pile of dirty towels on the ground and zero clean ones. We ended up having to pay to go somewhere else for our kids to swim in the evenings.

10

Anna

Jun 28, 2025

·

Stayed 1 night

Beautiful hotel. Friendly staff. Clean.

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Rooms

Rooms are comfortable and uniquely themed—especially the popular train car options—but several mention small bathrooms, interior rooms without exterior windows, and limited soundproofing with occasional train or elevator noise. Some report dated decor, TV or Wi‑Fi issues, or alarms left by prior guests.

Related guest reviews

6

Yifan

Dec 21, 2024

·

Stayed 1 night

The train car room has terrible soundproofing, we heard someone walking around at night. And the previous guest set an annoying alarm at 6am

6

Elizabeth

Jul 22, 2024

·

Stayed 2 nights

The hotel had a fun theme, I didn’t realize there was a full size train inside that had rooms in cars. Our room was like being in a cave, I had no window to the outside. I was disappointed not to be able to see the Grand Hall, because it was closed to the public. I hoped that being a hotel guest would qualify me, but it didn’t. It took the hot water about 10 min to warm up for my shower. The hotel was clean and in a great location if attending a conference or stadium event. If you don’t want to pay for valet, it’s a bit of a walk to the parking garage.

6

Bethani

Nov 16, 2025

·

Stayed 1 night

Could hear neighbors and upstairs neighbors easily, TV cable channels were constantly cutting out, alarm wasn't reset and went off at 5am

6

Molly

Aug 9, 2025

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Stayed 1 night

The train that goes through around 11/11:30 PM was insane. I was asleep and thought there was an earthquake. Such a bizarre part of the hotel. Otherwise, the location was very convenient to things in downtown Indy.

6

Dawn

Sep 12, 2024

·

Stayed 1 night

Train tracks are close and rolled through every hour of the night

8

Chelsea

Dec 29, 2023

·

Stayed 1 night

We stayed here to have a unique date night. We had fun for the amount of time we were there, but the mattress was not great. The bed was old, dated, and noisy. We stayed in a car room, which was pretty cool. The bathroom was tiny, but there's not much room to work with, so it was fine for the space they were given. Overall, I probably wouldn't pick it again solely because of the mattress quality.

6

William

Oct 6, 2025

·

Stayed 3 nights

We liked the room and location of the hotel as we were in town for a Colts game.Our room was located on the second level by the elevator and every time the elevator was activated there was a very loud humming noise very annoying when trying to sleep.

10

michele

Aug 15, 2025

·

Stayed 1 night

The bed and pillows were exceptional compared to other hotels. Sleeping in the trim cars is a unique experience. This time our room was on the active side, prefer to be on the green side but it was a night we will talk about for years to come.

8

Meaghan

Jul 25, 2025

·

Stayed 2 nights

The hotel was clean and very unique! Staying in a train car was a lot of fun, but there were a couple drawbacks. All the windows in the room face directly into the hallway, so you really have the shades down 24/7, and you can hear every word that your train car neighbors are saying like they are in your own room. Still a fun and unique experience, but there were a few things to know!

6

mark

Apr 14, 2024

·

Stayed 2 nights

in the morning there was no hot water, but after breakfast (around 11am) there was hot water the key cards were a bit iffy in opening the door. it takes a few tries the rooms seem a bit dark, probably because it's only lamps and no over head lighting.

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Service

Staff are frequently described as friendly, welcoming, and helpful. Still, some guests report rude or unresponsive interactions, housekeeping entry issues, overbooking or miscommunication, and occasional billing problems.

Related guest reviews

10

Cierr

Aug 12, 2025

·

Stayed 1 night

Thank you so much for the amazing hospitality.

10

Jason

Mar 25, 2025

·

Stayed 1 night

Tyneia helped us out not only during check-in, but was communicative and helpful throughout our entire stay! She is a rockstar and we will definitely be staying here again next time in Indy specifically because she was so great! Also, the train car rooms were awesome and unique.

6

Erica

Oct 27, 2025

·

Stayed 1 night

The check in was awful. The woman working was very rude. She knew our reservation had not been honored but said nothing. When we went back to the desk to complain, she simply said they were out of double rooms. She offered to move us to a "Queen Executive" room but refused to explain what that was. Finally, she gave us a breakfast coupons and told us breakfast was served until noon the next day. It was not. Two other employees were standing right there. They heard her say it and did not correct her. We went to go to breakfast after we checked out at 11 and everything was shut down.

6

Sarah

Oct 7, 2025

·

Stayed 1 night

We got an early check in, which was AMAZING. but the more we stayed, the more things went downhill. we went to the bar and the chair i sat in ended up having the foot step fall off. so they don't keep up with maintenance. the bar tender ended up charging me for someone elses bill and I had to correct him. they said there was breakfast, but you get charged, wouldve been nice to know, especially when the food is ICE COLD. there is so much construction you have to park blocks away. and the cherry on top of it all, we got barged in on by house keeping when we had just gotten out of the shower. TWO KNOCKS and they put the key card in and tried walking in. thank the lord for locks. its just so disappointing that i paid SO much for one night and it was absolutely miserable. the bed is super comfortable, that was the only nice thing.

8

Donna

Jun 19, 2025

·

Stayed 1 night

Active train station. Lots of construction but close to lots of things

8

Roger

Jun 18, 2024

·

Stayed 3 nights

I’ve never experienced a friendlier staff in EVERY area. The front desk staff at ALL hours was incredible, the wait staff at breakfast went out of their way to accommodate us every morning and started each day off with a positive vibe, the housekeeping staff also went out of their way and did a fantastic job. From top to bottom the staff were incredible. I’ve stayed at higher end hotels but have never had such great service.

4

Julia

Jan 20, 2024

·

Stayed 1 night

The hotel didn’t utilize the fully paid for hotels.com reservation that I supplied upon check in. However, they charged my credit card for the entire stay. We paid $36 for the hot breakfast buffet and was even given the times for breakfast upon check in BUT was told in the morning that there’s not enough guests to offer a buffet. No apologies, no refunds. I’ve made countless calls to the hotel trying to get the billing issues resolved to no avail and now, we’re 10 days into it. Hotels.com has been of no use in resolving any of these issues either. To make matters worse, my husband of nearly 30 years left his wedding band in the shower. He realized it when heading towards the airport. The hotel was contacted immediately and referred to a website that deals with lost and found. After paying a sizable fee, we breathed a sigh of relief it was found. Guess what? As of today, the ring has not been returned just like the countless calls to the Crown Plaza’s manager asking for help in getting this resolved. Don’t get me wrong, it’s a beautifully unique upscale hotel and we had hoped to go back to stay in the train car suites in Feb ‘24 with our grandchild but unless they can properly address the current issues, it’d be a cold day in Hell before I’d stay there again and I’d have very serious reservations about handing them access to my credit cards because of how reckless they’ve handled the one they had access to up until this point. I’ll update you if we find resolution.

6

Daniel

Jul 31, 2024

·

Stayed 1 night

Overall my stay was satisfactory. I had requested a late checkout at 2pm and when I went to my room at 1:30 to pack up, my key card was disabled so I had to go down to front desk. They said, “oh we were waiting for you”. I went and was packing up, about ready to walk out the door and at 159pm, someone keyed open my door and walked in without knocking. I get that you’re busy, but I found that very unprofessional. It makes me hesitate wanting to stay again.

2

Rachel

Aug 13, 2025

·

Stayed 1 night

I have been waiting for well over an hour to get into my room because my card won’t work. This is ridiculous. The on staff worker has to call an engineer because they can’t figure out how to get the card to work after repeated attempts. How can you run a hotel if you can’t even get guests into the room? I will be disputing this charge with my bank because this is unacceptable. You can reach me at 330-473-8449 to talk to me about this experience or I’ll be calling you directly. Unbelievable that I am typing this from sitting on the floor of your hotel.

10

Ronald

Oct 13, 2025

·

Stayed 1 night

Staff was excellent, room was ready at 11am. Super clean and comfortable.

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Location

Highly convenient for Lucas Oil Stadium, Gainbridge Fieldhouse, and the convention center (including a skywalk), with many dining options nearby. Construction and occasional safety concerns outside make access and walking routes less straightforward for some.

Related guest reviews

8

nancy

Mar 16, 2025

·

Stayed 1 night

Construction all around the area made it very difficult to walk to our desired destinations without walking through some shady areas

10

Shannon

Jul 14, 2025

·

Stayed 1 night

Unique hotel attached to train station, indoor train cars could be booked as hotel rooms. Very clean hotel and rooms, very spacious King size room, friendly staff, plenty of restaurants surrounding hotel, easy to walk and was right close to our designated venue which was the gainbridge arena. Hotel also has skywalk to convention center. Although surrounded by construction and some unhoused folks in the area, not a problem at all, still felt safe and once construction completed the area will be even better! Very impressed with what's happening in downtown Indianapolis. Would definitely stay here again!

10

Verdeen

Aug 18, 2024

·

Stayed 2 nights

Old railroad station. Nice. Construction next door but not bothered by it. Friendly desk and valet staff.

10

Debra

Nov 17, 2025

·

Stayed 2 nights

Friendly staff, clean rooms and the proximity to Lucas Oil Stadium and the convention center cannot be beat!

10

Stephanie

Nov 3, 2024

·

Stayed 2 nights

The Crowne is so cool looking and it’s still an active train station! The industrial feel was honestly pretty cozy! They have rooms inside of old train cars…we didn’t get one of them but our room was spacious and overlooked the common area. Walking distance to Lucas Oil Stadium and many delicious restaurants. And directly across from the convention center, with a bridge that is attached on the 2nd level.

10

matthew

Feb 10, 2025

·

Stayed 2 nights

Very convenient for Lucas Oil Stadium and Indiana Convention Center

10

Cameron

Sep 19, 2025

·

Stayed 3 nights

Work trip-show at the convention center. Hotel and convention center very close to many things-basketball arena, football arena, restaurants and more. Hotel has very nice atmosphere (in a train station). Room and especially bed were very comfortable

10

Scott

Mar 24, 2025

·

Stayed 3 nights

Excellent hotel - being renovated but very nice. Inside an old train station, very cool architecture, with very nice and updated rooms. Connected via skywalk to convention center, and very close to Lucas Oil stadium. Parking is a 2-3 block walk (if non valet).

10

Daniel

Nov 21, 2024

·

Stayed 2 nights

Great for going to the game but both sides are full of homelessness andhuman piss smell

10

Jennifer

Mar 15, 2025

·

Stayed 1 night

This place is so interesting! Loved the theme and the history. Great location and easy access to Lucas Oil Stadium.

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Dining

Experiences vary: some enjoyed the bar and breakfast, while others found food average or cold and service slow; renovation periods affected setups and voucher communication. Overall, expect inconsistency.

Related guest reviews

10

CRAIG

Oct 11, 2025

·

Stayed 1 night

Great stay just came in for Colts / Raider's game yes the Colts smoked them ouch good stay very close to the Stadium—- Hotel bar/restaurant after the game was fun and the next morning breakfast was on time good stay nice staff

8

Karen

Aug 10, 2025

·

Stayed 1 night

The hotel is amazing! The restaurant needs more staff. Service was extremely slow considering that it wasn’t that busy the two times we were there.

6

Aimee

Oct 11, 2023

·

Stayed 3 nights

Overall we were pleased with our stay, unfortunately we had a bad experience at check in. We drove 4 hours to specifically stay in a train car for our train obsessed toddler. When we arrived we were told that all the train car rooms were full even though we had booked one. The woman at the desk was incredibly rude and implied that it was our fault since we had booked through a 3rd party. She didn’t even offer to have us move to a train car the next day until I asked if it was a possibility. We received a complimentary breakfast for the next day due to the error (which was terrible-would not recommend). When we went to the desk the next day to switch rooms, the staff was much friendlier and seemed shocked that we were told that all the train rooms were filled the night before. Her reaction led us to believe that the hassle of having to switch rooms could have been avoided. She gave us two more days worth of breakfast coupons for the inconvenience. We appreciated the thought but did not use them due to the bad experience at the restaurant earlier. Valet was great, especially with the in and out privileges. They were all very kind and quick. Housekeeping did a great job and room was always very clean. The kids loved the train room and it was a fun experience. We just wish we would have received the room we booked from the start.

10

Angie

Jun 3, 2023

·

Stayed 1 night

The food in the dining room wasn't very good.

10

Suzanne

Aug 8, 2025

·

Stayed 1 night

We stayed in one of the train car rooms which was actually the draw for this hotel. The ambiance was spot on and the entire hotel made for a really unique stay. Great food in the restaurant and good service

8

Dena

Oct 7, 2025

·

Stayed 1 night

One of the best hotels I have stayed at in a while. Minus the construction next door, everything was great. The hotel is absolutely beautiful. I really appreciated the cleanliness and quiet that you don't always get. The bartender we encountered was wonderful as well as the reat of the staff. They were very helpful and kind.

8

Jordan

May 4, 2024

·

Stayed 3 nights

Exceptional service from the staff. Way overpriced for the quality of the room/facilities. I've stayed in nicer, lower end hotels than this. Poor quality for the brand.

10

Sabrina

Jul 15, 2025

·

Stayed 2 nights

My daughter and I stayed her for 2 nights. The staff was exceptional, and very attentive. The first night we ate at the hotel restaurant Taggart’s. The food was beyond amazing and the staff was fantastic. I highly recommend staying here.

10

TONYA

Jun 4, 2025

·

Stayed 1 night

Great experience. The breakfast was the best i have ever had at a hotel!

6

JONATHAN

Mar 2, 2025

·

Stayed 2 nights

They hotel was under renovation and the lounge was "make shift" and the elevator area was under renovation as well. Also noted at $400 a night there is NOTHING provided such as a few complementary bottled waters in the room. The location is great for the convention center.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$155
February	$186
March	$185
April	$227
May	$231
June	$197
July	$163
August	$195
September	$189
October	$181
November	$180
December	$173

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $411	15 $511	16 $118	17 $112	18 $124	19 $124
20 $112	21 $124	22 $218	23 $214	24 $206	25 $394	26 $351
27	28 $160	29 $173	30 $168

Su	Mo	Tu	We	Th	Fr	Sa
				1 $175	2 $218	3 $156
4 $118	5 $153	6 $153	7 $183	8 $153	9 $234	10 $471
11 $118	12 $172	13 $187	14 $218	15 $156	16 $179	17
18 $118	19 $187	20 $541	21	22	23 $343	24 $164
25 $118	26 $179	27 $179	28 $195	29 $265	30 $285	31 $304

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Premium Room, 2 Queen Beds, Mobilityity Accessible (Communications, Mobility, Roll-In Shower)

Standard Room

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Mobilityity Accessible (Comm, Mobility, Access Tub)

Standard Room, 1 Queen Bed

Premium Room, 2 Queen Beds

Standard Room, 2 Double Beds

Room, 1 King Bed (Train Car)

Premium Room, 1 King Bed, Roll-In Shower (Communications, Roll-In Shower)

Premium Room, 1 King Bed

Standard Room, 2 Queen Beds, Accessible Bathtub (Comm, Mobility, Access Tub)

Standard Room, 1 King Bed, Accessible (Communications)

Suite, 1 Bedroom, Roll-In Shower (Communications, Roll-In Shower)

Standard Room, 2 Queen Beds

Room, 2 Double Beds (Train Car)

Suite, 1 Bedroom

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG

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Prices for upcoming dates