Is parking available at the property?

Yes, free valet parking is available on-site. Limited parking is also provided.

What type of breakfast is offered and what are the serving hours?

Buffet breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee. The cost is approximately USD 5400 for adults and USD 2700 for children.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is at 15:00 and check-out is at 12:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Yes, airport shuttle services are available. Guests can arrange the transfer through the hotel.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific features may vary.

Where is the property located in relation to key landmarks?

The hotel is located in Westlands, Nairobi, within a 5-minute drive of Sarit Centre and Westgate Shopping Mall. It is approximately 1.7 miles from Nairobi National Museum and 1.8 miles from National Archives.

Does the property have a swimming pool?

Yes, there is an outdoor heated pool available. Pool access is from 6:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age, although specific age details are not provided.

JW Marriott Hotel Nairobi

What guests think

At JW Marriott Hotel Nairobi, reviewers consistently highlight upscale, new-feeling surroundings, welcoming staff, and a polished overall experience, noting strong amenities and comfort for both business and leisure stays travelers alike.

Facilities earn frequent praise, especially the gym, spa, fifth-floor infinity pool, and executive lounge. Rooms are modern, comfortable, and quiet, with city views and thoughtful touches like well-stocked minibars; cleanliness is repeatedly noted, and breakfast and on-site dining draw strong feedback. Expect a high-end, well-run stay in a polished setting.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities earn frequent praise, especially the gym, spa, fifth-floor infinity pool, and the executive lounge.

Related guest reviews

10

Leo

12 Jun 2025

·

Stayed 3 nights

A truly elegant and beautiful hotel complete w/ numerous amenities, and a staff that is poised to help w/ any reasonable request.

10

Shirley

12 Sept 2024

·

Stayed 4 nights

This hotel is practically brand new. It’s a very comfortable and beautifully appointed hotel. Employees gave us attentive and wonderful service always. We also booked massages at the spa and they were fantastic. Wonderful experience all the way around!

10

Thomas

11 Sept 2025

·

Stayed 1 night

Staff were very helpful in all areas (gym, spa, restaurants, reception) and the bed was very comfy.

10

Evelyn

3 Sept 2024

·

Stayed 3 nights

Lovely rooms, excellent executive lounge service and options, friendly and accomodating staff. Top notch!

10

Andrew

25 Jan 2025

·

Stayed 4 nights

Gorgeous hotel and the courtesy and friendliness of the staff is above the call of duty. For this alone, i highly recommend the hotel. Beyond this, the stylish and functional rooms, the amazing steam and hot sauna, the 5th floor infinity pool, great food options, fantastic location, i could go on and on. Check it!

10

Khaled

28 Jun 2024

·

Stayed 2 nights

My stay at the JW Marriott Nairobi was nothing short of exceptional. This hotel exemplifies luxury and comfort, making it a standout choice for both business and leisure travelers. 1. **Elegant Rooms:** The rooms are tastefully decorated with modern furnishings and luxurious linens. My suite offered a stunning view of the city skyline, and the bed was incredibly comfortable. The bathroom was spacious, with a large soaking tub and a rain shower. 2. **Outstanding Service:** The staff at JW Marriott Nairobi go above and beyond to ensure guests have a memorable stay. From the warm welcome at check-in to the attentive service throughout my stay, every interaction was positive. Special mention to the concierge team for their excellent recommendations. 3. **Gourmet Dining:** The dining options are impressive, with a variety of restaurants offering diverse cuisines. The breakfast buffet was a highlight, with an extensive selection of both local and international dishes. The evening meals at the hotel's fine-dining restaurant were a culinary delight. 4. **Excellent Amenities:** The hotel boasts a state-of-the-art fitness center, and a beautiful outdoor pool area.

10

OLUWAKAYODE

27 Nov 2025

·

Stayed 1 night

Clean room, responsive staff and great amenities

10

Bård Marsdal

1 Feb 2026

·

Stayed 1 night

Amazing hotel. Pure class to everything. Love the level of soundproofing in the rooms. Great breakfast, good restaurants and the pool area is sweet. Great gym as well

10

Tamika

19 Oct 2025

·

Stayed 7 nights

Staff: The staff was amazing! So much so I contacted the front office manager Simone Mwangi and sung the praises of the following outstanding people: - Agatha Francis ( front desk agent) -Kevin ( front desk agent) -Cleophas- server Matrade- Spa -Massi greeters at the entrance -All the staff on the Executive Lounge! The property is well maintained and love the pool & spa

10

Catherine

6 Nov 2024

·

Stayed 1 night

A magnificent hotel with stunning views! The room had a well-stocked minibar, was exceptionally clean, and the staff treated everyone with equal warmth and respect. The facilities were top-notch! Special thanks to Jim, who was incredibly helpful and kindly allowed me a late checkout. I highly recommend this place for anyone looking to make unforgettable memories.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews highlight spotless rooms and well-maintained public areas.

Related guest reviews

10

Jelena

3 Oct 2025

·

Stayed 6 nights

Clean, nice , new

10

Juan

3 Oct 2025

·

Stayed 2 nights

Muy buen hotel. Cómodo, limpio, elegante.

Translate

8

Umar

29 Jan 2025

·

Stayed 5 nights

The cleanliness

10

OLUWAKAYODE

27 Nov 2025

·

Stayed 1 night

Clean room, responsive staff and great amenities

8

william

11 Mar 2025

·

Stayed 5 nights

Really great property and very clean and good restaurant options, etc. Service was what you would expect as it’s a Marriott so top-notch is the word. However, be aware that at times you might seem bothered by overly anxious to help staff along with what seems like staff watching every move you make. I also had a situation where I went on a safari and had talked to two of the staff members to make notes in the system that I needed to keep my luggage at the hotel upon my return from the Safari. I also rented the room for another night, even though I was not going to be staying for the full night only needing the room until about 10 PM. They proceeded to charge me for the in between Knight even though I did not stay claiming I should have checked out. I had took the initiative on two occasions to inform them and set them up for this scenario yet they did not pay attention. For them to be so overly anxious to always help. They were not attentive to the details when it came to my situation.

10

Chelsea

2 Mar 2025

·

Stayed 1 night

Very clean and pretty hotel

10

Tamika

19 Oct 2025

·

Stayed 7 nights

Staff: The staff was amazing! So much so I contacted the front office manager Simone Mwangi and sung the praises of the following outstanding people: - Agatha Francis ( front desk agent) -Kevin ( front desk agent) -Cleophas- server Matrade- Spa -Massi greeters at the entrance -All the staff on the Executive Lounge! The property is well maintained and love the pool & spa

10

Catherine

6 Nov 2024

·

Stayed 1 night

A magnificent hotel with stunning views! The room had a well-stocked minibar, was exceptionally clean, and the staff treated everyone with equal warmth and respect. The facilities were top-notch! Special thanks to Jim, who was incredibly helpful and kindly allowed me a late checkout. I highly recommend this place for anyone looking to make unforgettable memories.

10

DennIs

17 Jun 2025

·

Stayed 1 night

I travel a lot… Spend a lot of time in hotels all around the world… And this is one of the nicest places I’ve ever stayed. Courteous& & attentive staff and an impeccably clean & beautifully arranged layout throughout the hotel. And the breakfast… Not to be missed.!!

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, comfortable, and generally spacious, with effective soundproofing, city views, and details like well-stocked minibars mentioned.

Related guest reviews

10

Thomas

11 Sept 2025

·

Stayed 1 night

Staff were very helpful in all areas (gym, spa, restaurants, reception) and the bed was very comfy.

10

Evelyn

3 Sept 2024

·

Stayed 3 nights

Lovely rooms, excellent executive lounge service and options, friendly and accomodating staff. Top notch!

10

Andrew

25 Jan 2025

·

Stayed 4 nights

Gorgeous hotel and the courtesy and friendliness of the staff is above the call of duty. For this alone, i highly recommend the hotel. Beyond this, the stylish and functional rooms, the amazing steam and hot sauna, the 5th floor infinity pool, great food options, fantastic location, i could go on and on. Check it!

10

Jeremy

13 Jul 2024

·

Stayed 2 nights

The hotel was brand new and the staff were amazing. We had a beautiful suite.

10

reinaldo

5 Oct 2025

·

Stayed 3 nights

Quarto amplo , moderno com amenidades necessárias

Translate

10

Khaled

28 Jun 2024

·

Stayed 2 nights

My stay at the JW Marriott Nairobi was nothing short of exceptional. This hotel exemplifies luxury and comfort, making it a standout choice for both business and leisure travelers. 1. **Elegant Rooms:** The rooms are tastefully decorated with modern furnishings and luxurious linens. My suite offered a stunning view of the city skyline, and the bed was incredibly comfortable. The bathroom was spacious, with a large soaking tub and a rain shower. 2. **Outstanding Service:** The staff at JW Marriott Nairobi go above and beyond to ensure guests have a memorable stay. From the warm welcome at check-in to the attentive service throughout my stay, every interaction was positive. Special mention to the concierge team for their excellent recommendations. 3. **Gourmet Dining:** The dining options are impressive, with a variety of restaurants offering diverse cuisines. The breakfast buffet was a highlight, with an extensive selection of both local and international dishes. The evening meals at the hotel's fine-dining restaurant were a culinary delight. 4. **Excellent Amenities:** The hotel boasts a state-of-the-art fitness center, and a beautiful outdoor pool area.

10

Bård Marsdal

1 Feb 2026

·

Stayed 1 night

Amazing hotel. Pure class to everything. Love the level of soundproofing in the rooms. Great breakfast, good restaurants and the pool area is sweet. Great gym as well

10

Justin

23 Jan 2026

·

Stayed 2 nights

This hotel is outstanding. Beautiful rooms, nicely located, and fantastic food.

10

Catherine

6 Nov 2024

·

Stayed 1 night

A magnificent hotel with stunning views! The room had a well-stocked minibar, was exceptionally clean, and the staff treated everyone with equal warmth and respect. The facilities were top-notch! Special thanks to Jim, who was incredibly helpful and kindly allowed me a late checkout. I highly recommend this place for anyone looking to make unforgettable memories.

10

castro

11 Jun 2025

·

Stayed 1 night

Good hotel. Rooms, service, location is excellent

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are consistently described as friendly, attentive, and helpful across reception, concierge, restaurants, spa, and lounge.

Related guest reviews

10

Albert

2 Apr 2025

·

Stayed 3 nights

This hotel was a true to form classic. They were very attentive and classy. I loved that some of the staff wore the tradition clothes and it added a highlight above all the other highlights. The staff are clearly proud to work there and I was proud to stay there.

10

Amit

1 Jun 2025

·

Stayed 3 nights

Excellent hotel with great service! Staff is very friendly and helpful.

10

Barry

18 May 2025

·

Stayed 1 night

The staff are first rate - from valets to George at the concierge desk - friendly and efficient!

10

Thomas

11 Sept 2025

·

Stayed 1 night

Staff were very helpful in all areas (gym, spa, restaurants, reception) and the bed was very comfy.

10

Umar

25 Mar 2025

·

Stayed 1 night

Quality services! Impeccable customer service! Please keep it up

10

Denise

29 May 2025

·

Stayed 2 nights

From getting out the vehicle to departing the staff was exceptional. Food was of very high standard. Well done Marriot.

10

Thomas

13 Apr 2025

·

Stayed 3 nights

Amazing experience, super friendly staff they know how to make you feel at home. Would definitly come back again in the future.

10

OLUWAKAYODE

27 Nov 2025

·

Stayed 1 night

Clean room, responsive staff and great amenities

10

Tamika

19 Oct 2025

·

Stayed 7 nights

Staff: The staff was amazing! So much so I contacted the front office manager Simone Mwangi and sung the praises of the following outstanding people: - Agatha Francis ( front desk agent) -Kevin ( front desk agent) -Cleophas- server Matrade- Spa -Massi greeters at the entrance -All the staff on the Executive Lounge! The property is well maintained and love the pool & spa

10

DennIs

17 Jun 2025

·

Stayed 1 night

I travel a lot… Spend a lot of time in hotels all around the world… And this is one of the nicest places I’ve ever stayed. Courteous& & attentive staff and an impeccably clean & beautifully arranged layout throughout the hotel. And the breakfast… Not to be missed.!!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Guests describe the location as convenient and business-friendly.

Related guest reviews

10

Andrew

25 Jan 2025

·

Stayed 4 nights

Gorgeous hotel and the courtesy and friendliness of the staff is above the call of duty. For this alone, i highly recommend the hotel. Beyond this, the stylish and functional rooms, the amazing steam and hot sauna, the 5th floor infinity pool, great food options, fantastic location, i could go on and on. Check it!

10

Andrew

28 Jun 2025

·

Stayed 5 nights

Good location, great for business

10

Justin

23 Jan 2026

·

Stayed 2 nights

This hotel is outstanding. Beautiful rooms, nicely located, and fantastic food.

10

castro

11 Jun 2025

·

Stayed 1 night

Good hotel. Rooms, service, location is excellent

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Dining is strongly reviewed, with great breakfast and multiple restaurant options; food quality is widely praised.

Related guest reviews

10

Thomas

11 Sept 2025

·

Stayed 1 night

Staff were very helpful in all areas (gym, spa, restaurants, reception) and the bed was very comfy.

10

Andrew

25 Jan 2025

·

Stayed 4 nights

Gorgeous hotel and the courtesy and friendliness of the staff is above the call of duty. For this alone, i highly recommend the hotel. Beyond this, the stylish and functional rooms, the amazing steam and hot sauna, the 5th floor infinity pool, great food options, fantastic location, i could go on and on. Check it!

10

Denise

29 May 2025

·

Stayed 2 nights

From getting out the vehicle to departing the staff was exceptional. Food was of very high standard. Well done Marriot.

10

Khaled

28 Jun 2024

·

Stayed 2 nights

My stay at the JW Marriott Nairobi was nothing short of exceptional. This hotel exemplifies luxury and comfort, making it a standout choice for both business and leisure travelers. 1. **Elegant Rooms:** The rooms are tastefully decorated with modern furnishings and luxurious linens. My suite offered a stunning view of the city skyline, and the bed was incredibly comfortable. The bathroom was spacious, with a large soaking tub and a rain shower. 2. **Outstanding Service:** The staff at JW Marriott Nairobi go above and beyond to ensure guests have a memorable stay. From the warm welcome at check-in to the attentive service throughout my stay, every interaction was positive. Special mention to the concierge team for their excellent recommendations. 3. **Gourmet Dining:** The dining options are impressive, with a variety of restaurants offering diverse cuisines. The breakfast buffet was a highlight, with an extensive selection of both local and international dishes. The evening meals at the hotel's fine-dining restaurant were a culinary delight. 4. **Excellent Amenities:** The hotel boasts a state-of-the-art fitness center, and a beautiful outdoor pool area.

8

william

11 Mar 2025

·

Stayed 5 nights

Really great property and very clean and good restaurant options, etc. Service was what you would expect as it’s a Marriott so top-notch is the word. However, be aware that at times you might seem bothered by overly anxious to help staff along with what seems like staff watching every move you make. I also had a situation where I went on a safari and had talked to two of the staff members to make notes in the system that I needed to keep my luggage at the hotel upon my return from the Safari. I also rented the room for another night, even though I was not going to be staying for the full night only needing the room until about 10 PM. They proceeded to charge me for the in between Knight even though I did not stay claiming I should have checked out. I had took the initiative on two occasions to inform them and set them up for this scenario yet they did not pay attention. For them to be so overly anxious to always help. They were not attentive to the details when it came to my situation.

8

Matt

3 Sept 2024

·

Stayed 1 night

Very limited fining options. Wish pool would have been kept at a warmer temperature

10

Bård Marsdal

1 Feb 2026

·

Stayed 1 night

Amazing hotel. Pure class to everything. Love the level of soundproofing in the rooms. Great breakfast, good restaurants and the pool area is sweet. Great gym as well

10

Justin

23 Jan 2026

·

Stayed 2 nights

This hotel is outstanding. Beautiful rooms, nicely located, and fantastic food.

10

DennIs

17 Jun 2025

·

Stayed 1 night

I travel a lot… Spend a lot of time in hotels all around the world… And this is one of the nicest places I’ve ever stayed. Courteous& & attentive staff and an impeccably clean & beautifully arranged layout throughout the hotel. And the breakfast… Not to be missed.!!

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $277	2 $333	3 $333	4 $382	5 $294	6 $269	7 $252
8 $284	9 $327	10 $328	11 $379	12 $286	13 $261	14 $256
15 $302	16 $320	17 $278	18 $320	19 $312	20 $261	21 $261
22 $279	23 $320	24 $320	25 $279	26 $312	27 $241	28 $252
29 $279	30 $286

JW Marriott Hotel Nairobi

About this property

Location

Room options

Apartment, 2 Bedrooms

Club Room, 2 Double Beds, City View

Club Room, 1 King Bed, City View

Apartment, 3 Bedrooms, City View

Apartment, 1 Bedroom, City View

Junior Suite, 1 Bedroom, Smoking, City View

Standard Room

Executive Suite, 1 Bedroom, City View

Guest reviews of JW Marriott Hotel Nairobi

What guests think

Property policies

Check-in instructions

Good to know

FAQs about JW Marriott Hotel Nairobi

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26 $294	27 $279	28 $279	29 $275	30 $233	31 $230