Extended Stay America Suites - Bloomington - Normal

Wpuld of loved an ice machine. The property was comfortable and clean. Good location

Elevator was unreliable. Breakfast was non existent. Staff needs more training.

One of the exterior door locks didn't work.

The property was very clean, good condition. Would have liked an ice machine to use.

Great parking and well lit at night. Location was excellent as well. A 15 minute drive to anywhere in town. Especially close to ISU campus. Was not happy I had to bring down all the dirty towels from my room per the front desk request, but I did it. There was some mold/mildew around the fixtures in the shower, but the room was clean otherwise. Would stay again.

The room was dirty. Staff didnt seem to care. Part of the parking area filled up with water after a heavy rain. Staff didnt seem to care. Come stay here if you dont care.

My 2 windows were permanently locked open. I could not close or open them. Major safety issue. What if there’s a fire & I needed to climb out the window? Another guest told me several windows are like this. Employee told them it’s done this way to keep the street noise out. I think they just need to install new sound proof windows. Each time I entered/exited the hotel (about 4 times), no one was at the front desk. After staying at hotels for the last 35yrs as a flight attendant, I would never stay at this hotel again.

Simple, easy check in. Quiet room. Pleasant staff. Ample parking. Reason that I returned and stayed there. :)

We got to our room and the windows were open with 18 degree temperatures. Couldn’t adjust temp in room with heat. Bed is hard and uncomfortable. Front desk was unfriendly. Noisy neighbors.

When I checked in, the person helping me was slow, distracted by things going on in the room behind the check in desk. The elevator hadn’t been cleaned in sometime. The floor was very dirty as were the walls. I found plastic wrappings on the floor in my room on the floor. The WIFI password wasn’t listed anywhere, I had to call 3 times for anyone to answer the phone. If there had been rooms available anywhere else I would have asked for a refund and left. I travel quite a bit and don’t expect perfection, but this experience was one of my worst!

Smelled like something had died in my room - I requested a room change and was told there were no other rooms available and received 2 spray cans of odor neutralizer. Every time the air conditioner kicked in during the night, the reeking odor became overwhelming. Suspect it was urine in the carpet. I received a full refund instantly when I requested it, so I doubt the condition of this room was unknown to the desk clerks on duty at the time of my check-in and check-out. The room should have been pulled out of service. Absolutely disgusting.

Unclean: cobwebs, paint peeling what appears to be water related, bathroom vent covered in dust, carpet stains, smoke smell, stovetop old, no protector cover on pillows, cigarette buds under bed, which only noticed because the dog was crawling under the bed, which she died not do, I thought it was food. We picked this hotel because it took pets and needed kitchen area. The first room assigned to I could not stay in due to large amount of paint peeling in bathroom and the vent covered in dust. Staff was good about assigning another room.

Hotel smelled terrible. Very dirty in common hallways with stains everywhere. Baby Cockroaches in and around the fridge and stove. The only good this is that I only needed the room for 6 hours to sleep. Gross hotel.

Good stay, however, not super clean. Price was good for the stay.

Saw several cockroaches in the room

its room floors weren’t mopped or vacuumed

The property, halls, rooms smells of smoke. The rooms were not clean.

Room that was shown to us was very dirty Nothing like the pictures

I stayed here a few weeks ago but on an upper floor. This trip I was on the first floor. Debris on the floor and bed, an odor in the room and hallways that was not pleasant and furniture that Goodwill would not accept. I will not stay here again.

It smelled like smoke and dirty mop water. It was gross!!

The room was a little dated but very clean and comfortable. Did not have any issues hearing other guests in other rooms. Staff was very helpful and pleasant, especially Valencia.

Between the heater squealing at various times, something (couldn't figure out if it was in the bathroom or the hallway) clicking very loudly at random times, and being able to clearly hear guests in neighboring rooms who were up all night (they weren't being rowdy - I could hear their normal level conversation as clearly as if they were next to me), it felt like non-stop noise in the room making it hard to sleep. I also had an issue with checking in. I plan on returning to the area, but will not be staying here again.

This was a good place to stay. Quiet, large room, HGTV and close to Destihl restaurant and brewery which had amazing food and drinks. Only con about the room is that they had nothing blocking my pet from going under the bed and it was quite dusty under there.

The staff was very nice. Hotel was about what you would expect from the price, but the beds were absolutely horrible. Felt like a pull out couch mattress. Would not recommend this hotel.

Room was spacious but thermostat was off by several degrees, loud fridge ran constantly and we were awakened by doors shutting in nearby side entrance.

Room was comfortable and spacious. Couldnt beat the room for the $$, will stay again.

The most disappointing item for us was the fact the refrigerator, while in workable condition was rusted on the outside, and dented. There was also a noticeable stain on the carpet. Whom ever owns this property should realize that fresh paint can make a dramatic difference in the internal appearance of a property.

Not amazing...dated, small bathroom, had a challenge with our thermostat & grab & go breakfast was less than expected, but room was clean enough & felt safe, which are my priorities. Fair priced for what you get.

Like the hotel. My 2nd time staying. Only compliant is that the beds are too hard for me.

We got to our room and the windows were open with 18 degree temperatures. Couldn’t adjust temp in room with heat. Bed is hard and uncomfortable. Front desk was unfriendly. Noisy neighbors.

The room was a little dated but very clean and comfortable. Did not have any issues hearing other guests in other rooms. Staff was very helpful and pleasant, especially Valencia.

Great place to stay. Valencia the lady at the front desk is very good at her job. She is very welcoming

Staff is awesome!! Very friendly, helpful, great at making a person feel comfortable and at home!! Hotel is very clean, smells good, great interior design. Kitchen/cooking ware is in good condition, not overly used. Over all I give them a 11 out of 10!! This is my new favorite hotel!!

My stay was excellent! Valencia is great at customer service. I felt very welcome the minute I came into the hotel I will definitely stay again very soon

Took money through hotels.com when there was no room available. Front desk staff said the new housekeeper did not complete the rooms for several days resulting in turning many people with reservation away. They give you a free appetizer from Texas Roadhouse and send you away stating they will not refund until the next day. Unfortunately there were no other rooms available in Bloomington Normal.

I waited at the front desk for someone to help me check in and no one was there for over an hour. No one anywhere around. I called the hotel nobody answered. Several people came in and gave up and left. It was ridiculous. The hotel was fine but the service was ridiiculous.

For the price this was a good place to stay. Rooms were clean, hallways not as clean but I will take a clean room over a clean hallway. Staff was very friendly and helpful.

As soon as we (my husband & 2 kids) arrived at the front desk we were greeted with a “I’m going to try and get you a discount.” from the manager on duty, Valencia. Apparently the previous occupants of the room we had booked had smoked in the nonsmoking room, as well as left an overwhelming food stench. The manager took my information, as well as called another manager who informed us there was nothing they could do but send us a free one night stay at the same hotel. The manager proceeds to start taking us up to the room, as another visitor comes to the desk to complain of mold in his room. Again, they said nothing they could do. We get upstairs and file into the room, noticing the smell of cigarette smoke and who knows what else. Manager then sprays some heavy duty deodorizer all over the room then leaves. We are in the room for maybe 10 minutes, my daughter lays on her bed as we chat. When we get in the car she starts breaking out in hives. My husband and I decided we were not going to stay there. We went back after our dinner and checked out, when I told the staff on duty all she said was “Okay” and that was that. We booked another hotel down the road. Will not return.

Guests in room next to us began arguing at 2 and then again at 3 am. Not wanting to confront them directly, went to front desk and no one was there. Did not get much sleep. Won’t stay at an Extended Stay again.

When I checked in, the person helping me was slow, distracted by things going on in the room behind the check in desk. The elevator hadn’t been cleaned in sometime. The floor was very dirty as were the walls. I found plastic wrappings on the floor in my room on the floor. The WIFI password wasn’t listed anywhere, I had to call 3 times for anyone to answer the phone. If there had been rooms available anywhere else I would have asked for a refund and left. I travel quite a bit and don’t expect perfection, but this experience was one of my worst!

Wpuld of loved an ice machine. The property was comfortable and clean. Good location

This was a good place to stay. Quiet, large room, HGTV and close to Destihl restaurant and brewery which had amazing food and drinks. Only con about the room is that they had nothing blocking my pet from going under the bed and it was quite dusty under there.

Great parking and well lit at night. Location was excellent as well. A 15 minute drive to anywhere in town. Especially close to ISU campus. Was not happy I had to bring down all the dirty towels from my room per the front desk request, but I did it. There was some mold/mildew around the fixtures in the shower, but the room was clean otherwise. Would stay again.

Quiet location.

The property was very hard to find, even using Google Maps.

Simple, easy check in. Quiet room. Pleasant staff. Ample parking. Reason that I returned and stayed there. :)

Clean and quiet.

Elevator was unreliable. Breakfast was non existent. Staff needs more training.

Hotel was for one night. Room was clean. Staff was friendly. Hall smelled like smoke. Was quiet and staff was friendly. Continental breakfast consisted of wrapped muffins in a cabinet. No coffee.

Not amazing...dated, small bathroom, had a challenge with our thermostat & grab & go breakfast was less than expected, but room was clean enough & felt safe, which are my priorities. Fair priced for what you get.

Unique smells throughout. Only offered shampoo no conditioner. Very low water pressure in shower. Booked a queen bed but was put in 2 doubles room. No coffee available at 8:00am. Only offered a muffin and a nutrigrain bar for breakfast. The staff was very friendly but the building and amenities was not what I expected from an Extended Stay.

Free “breakfast” was a choice of granola bar or a tiny muffin. It wouldn’t have been so bad if maybe they had some milk and fruit. Try harder.