Homewood Suites by Hilton Tampa-Brandon

Business center not funtional and the phone system failed to make calls to my wife's phone in an emergency. Obviously their system is VOIP and they have no clue how it works. Never again will i stay here or the Hilton properties next door.

Breakfast was amazing! Room space and interiors were great. Elevator space was small, but working perfectly.

Fire Alarm went off at 2:30am and the staff didn't know how to reset it

Only one elevator was in service for the whole trip most of the ice machines were either gone or not working and the complimentary breakfast was just that on most days they didn't even have waffles available only oatmeal The selection was at a minimal level at best

the sprinkler comes on while we were smoking

Really enjoyed the happy and helpful staff Great breakfast and coffee The gym is way too small with no room to use weights but the equipment was nice maybe remove one of the treadmills I was the only person in the gym all Week There should be a smoking area away from the front door too pot smell

Stay was ok. Elevator was broken during our stay and they had to shut off the water twice for multiple hours.

The staff was nice. The hotel is dated. the internet was out off and on. Last night the water in shower went out while I was bathing.

I didn’t have a horrible stay but I’d very likely not stay here again. The property is in need of an upgrade. The rooms are really outdated. One elevator was down and it literally took you 10-15 minutes for one to come and that was an issue because everyone was experiencing the same thing so the one that came might already be full. Also, they have breakfast but at 8a when I came to get it most items were gone and the person who set the food up said no we’re all out of that so I didn’t bother to eat there the next day. The experience could be a good one if immediate changes are made at that location. It’s in a very convenient location at least it was for me.

The room had standing water in the tub and it was never fixed after notifying the front desk. We were not able to shower. The room was barely clean and stains the looked like blood on the curtains. And don’t get me started about the pool, it was dirty inside and out. Would not book there or any home wood suites again.

The hotel is outdated and the rooms have a moldy smell.

Very friendly and helpful staff at the front desk and buffet area. Clean rooms. Rugs should be washed more often. Overall very nice experienced and would return.

There is mold on the air vent and dust on the return vent in the room, 120. At night the maintenance people played loud music as they walked down the hallway. It usually stopped around 10pm. Not once while I was eating breakfast did anyone from the staff say good morning or offer to help. I didn't need help but that would have been good hospitality. They seemed to busy talking amongst themselves about going out to eat and other stuff I didn't need to hear. Matthew was nice but likes his phone. Same with most all other staff. I stayed at the Embassy Suites a few weeks prior and had an excellent stay. Wish I have planned better so I could have stayed there again.

This property is showing age. There was a very odd/musty smell in the room.

Clean room. Quiet stay

Bugs in the kitchen, noisy ac disrupting my sleep. Mildew on windows.

Overall I was dissapointed with this hotel. The room in the corners were dusty and a lot of wear on the carpet and walls. The curtains looked very dated and windows cloudy. The sink was clogged and my daughter pulled out the stopper and pulled out nearly a foot of hair. We almost threw up. The breakfast was good with a lot of options but I was disappointed that even before it was closed most of the options were gone and they didn’t replenish (15 min before close). I didn’t complain because my daughters didn’t want me to be a “Karen” but I feel like I should get a partial refund.

Friendly staff, clean rooms

Everything was great and clean

Everything was very clean and staff members were very polite. We only stayed one night, but no issues.

Good location for what we needed. Room needs some maintenance. Tub water was very hard to turn off, refrigerator noisy, and ac air handler very loud. Other than that nice stay. Breakfast was good.

Check in was quick and friendly. Family suite was nice. The mattress on the pullout couch was awful as you could feel the springs throughout the entire thing. The water pressure was pretty bad. But otherwise was a nice stay. Breakfast was good.

This was one of the only places with a 2-bedroom suite for my family. It was perfect for us near to the highway, sports plex, and restaurants.

Some the furniture was damaged and or didn’t work but everything else was fine

Staff is friendly and helpful. Beds and pillows are not comfortable.

Room was loud from exterior noise

Rooms are outdated. Hotel is in a good area. Close to shopping and dining.

I didn’t have a horrible stay but I’d very likely not stay here again. The property is in need of an upgrade. The rooms are really outdated. One elevator was down and it literally took you 10-15 minutes for one to come and that was an issue because everyone was experiencing the same thing so the one that came might already be full. Also, they have breakfast but at 8a when I came to get it most items were gone and the person who set the food up said no we’re all out of that so I didn’t bother to eat there the next day. The experience could be a good one if immediate changes are made at that location. It’s in a very convenient location at least it was for me.

Great rooms for 2 people. Spacious. Has oven, microwave sink and dishwasher. Supermarket and shopping areas less than 10 minutes driving.

Our only real complaint was the pull out sofa. My daughter didnt sleep it was so bad. It was like laying on metal. Needs a better mattress!

Hotel was comfy, perfect for our family of 8, and spacious! The staff upon arrival were friendly and professional. The complimentary breakfast was great and so was the coffee! Staff in the kitchen/breakfast area were great to speak with and friendly! We will definitely come back for a stay when in the area of Tampa.

There is mold on the air vent and dust on the return vent in the room, 120. At night the maintenance people played loud music as they walked down the hallway. It usually stopped around 10pm. Not once while I was eating breakfast did anyone from the staff say good morning or offer to help. I didn't need help but that would have been good hospitality. They seemed to busy talking amongst themselves about going out to eat and other stuff I didn't need to hear. Matthew was nice but likes his phone. Same with most all other staff. I stayed at the Embassy Suites a few weeks prior and had an excellent stay. Wish I have planned better so I could have stayed there again.

Arrived at 3 pm which is check in time, but room was not ready and we had to sit for half hour waiting. Room was spacious but it is need of updating.

my flight was delayed and when i landed i received a message that because of a nighttime audit, they were canceling my prepaid room. I paid for this room in advance and because of flight delays the hotel cancelled. Neither expedia or the hotel would help me Do not pre pay with this hotel ever.

Reservation was lost and I am asking for one free night on Saturday night my keys were lost I went to the front desk and they could not find my name in the system. This took about one hour to fix. Unacceptable I would like one free night for the future to make up this trouble

Nice hotel and very friendly staff.

Everything was great in my stay. The staff is wonderful especially the nice man with the Pony tail and glasses did not catch his name but he was really helpful and nice. Good breakfast and coffe and tea during the day. Would definitely stay again. The Only suggestion I would make is that they should update the rooms and general areas. But still felt at home at all times.

Everything was great people at the front desk was very helpful

I arrived late when I checked in from traveling for my 2 night stay. Around 2 am the air conditioner in my room began to make a huge loud rattling noise that woke me up and would not allow me to get back to sleep. I recorded the noise and went down to the front desk and played the recoding to the front desk person and he told me there was nothing he could do. There was no maintenance personnel on duty and no manager. I asked to be given a different room and was denied the option. I was told to come down in the morning to discuss it with the manager. I went back to my room very dissatisfied. I went to the front desk at 7:30 am and spoke with the manager. She told me they could have maintenance check the problem. I asked her to help compensate me for my issue and she told me all that all she could do was give me done points on my Hilton honors rewards. The maintenance person was supposed to come up to my room at 8 am. I waited until 8:45 and they had not arrived. I had to leave for my conference. When I returned late in the evening the air conditioner was again making the same noise. I called the front desk was told that they saw a note about the issue and that maintenance was requested but no further notes about any repairs being done were added. I told them I could not have another night of no sleep. I was moved to a different room at 11:00 pm to then experience a toilet that works not stop running when flushed. I am extremely disappointed and dissatisfied with this hotel!

Great experience, clean room, quiet environment. Perfect location, friendly staff. Overall 10/10 I highly recommend and I can’t wait to book again. Thank you!

This was one of the only places with a 2-bedroom suite for my family. It was perfect for us near to the highway, sports plex, and restaurants.

Close to the venue and different things to do.

Nice place and close to everything in Brandon. Great customer service!

Close of Everything.

The property was clean and convient very close to shopping and dining.

A quality hotel close to a lot of activities. Very fair in price for what you get.

Rooms are outdated. Hotel is in a good area. Close to shopping and dining.

Great rooms for 2 people. Spacious. Has oven, microwave sink and dishwasher. Supermarket and shopping areas less than 10 minutes driving.

Great experience, clean room, quiet environment. Perfect location, friendly staff. Overall 10/10 I highly recommend and I can’t wait to book again. Thank you!

Enjoyed that is was close to soccer fields, shopping and restaurants

They had a veriety of breakfast options including a waffle maker. The suite had all the amenities we needed and a comfortable king size bed.

Hotel was comfy, perfect for our family of 8, and spacious! The staff upon arrival were friendly and professional. The complimentary breakfast was great and so was the coffee! Staff in the kitchen/breakfast area were great to speak with and friendly! We will definitely come back for a stay when in the area of Tampa.

Staff was great! The room was nice. The breakfast was great!

The breakfast was terrible. The oatmeal watery, chopped chicken tasted terrible. Even the yogurt tasted terrible.

Only one elevator was in service for the whole trip most of the ice machines were either gone or not working and the complimentary breakfast was just that on most days they didn't even have waffles available only oatmeal The selection was at a minimal level at best

Overall I was dissapointed with this hotel. The room in the corners were dusty and a lot of wear on the carpet and walls. The curtains looked very dated and windows cloudy. The sink was clogged and my daughter pulled out the stopper and pulled out nearly a foot of hair. We almost threw up. The breakfast was good with a lot of options but I was disappointed that even before it was closed most of the options were gone and they didn’t replenish (15 min before close). I didn’t complain because my daughters didn’t want me to be a “Karen” but I feel like I should get a partial refund.

I likes that they had a suite with 2 bedrooms. Definitely need some updating though. Also 6-9 breakfast is kinda ridiculous. Should extend to 10 10:30 at least. Im not going on vacation to wake up early for breakfast.

I didn’t have a horrible stay but I’d very likely not stay here again. The property is in need of an upgrade. The rooms are really outdated. One elevator was down and it literally took you 10-15 minutes for one to come and that was an issue because everyone was experiencing the same thing so the one that came might already be full. Also, they have breakfast but at 8a when I came to get it most items were gone and the person who set the food up said no we’re all out of that so I didn’t bother to eat there the next day. The experience could be a good one if immediate changes are made at that location. It’s in a very convenient location at least it was for me.

The staff was very friendly. The breakfast was great. It was fast, clean, delicious, and one of the most pleasant staff. (Breakfast and front desk)... checking in and checking out. Also, brought my large dog (a big baby: non-aggressive). We were placed in a corner suite. It was perfect for us. Thank you. We will continue to look for Homewood Suites as we travel.

Stay was nice and quiet room.was very clean with a kitchenette i did not use was suprised there was no room.safe for valubles,tv had more sports channels that i didn't care for no program guide or premium channels that could see since i scrolled the channels a bunch ,the continental breakfast was lacking no fresh fruit that i seen and no pankakes or waffles even if it were the kind that go in a toster for the nightly rates and an honors member i was.a little disappointed