Riad Rêve De Samir

What should have been an unforgettable trip to Marrakech became a nightmare because of this hotel. When I checked in, I asked for the key to the room safe so I could securely store my cash and valuables. The staff told me they would check, but they never provided the key. Before leaving for the day, I left USD 400 in my room. When my friend and I returned, USD 300 was missing. I am absolutely certain of the amount because I counted the money before leaving. I immediately informed the reception. Shockingly, they told me that a similar incident had happened before and that they would investigate. Later, they reviewed their security cameras and informed me that only the housekeeper had entered my room while we were away. However, they simply told me that she denied taking anything and therefore no action would be taken. To make matters worse, I had also paid for a guide arranged by the riad. Instead of taking me to the places I specifically requested, he repeatedly took me to stores where he appeared to receive commissions, completely ignoring what I had asked for. After the hotel’s response, I no longer felt safe staying there. I had to leave immediately and drag my luggage through the streets of Marrakech to find another place to stay. It caused enormous stress, unexpected expenses, and completely ruined what should have been wonderful vacation. I cannot recommend this property to anyone. The lack of security and the way this situation was handled were completely unacceptable

We stayed 2 nights and the staff was honestly great.

The staff were amazing. Everything was clean. Overall, we really enjoyed our stay.

The staff were incredible, however I must deduct one star because we communicated a few days before on a pickup from the airport and they never showed up. We had to take an uber from the airport for about 140MAD. It was our first time in Marrakech so it would have been helpful to have someone from the hotel pick us up. They told us that a colleague was suddenly on vacation but then there was no reconciliation on the matter. There were limited food options despite having a menu; you’d often have to ask what’s available. They were very accommodating for not canceling our reservation for arriving one day late due to a delay in flight. But then the room wasn’t available right away. The Riad is pretty centrally located which we enjoyed. We were not planning to stay in the Riad during our stay because we’re out and about but it is small and something worth considering if you plan to relax while in Marrakech. They do have an absolutely beautiful view of the sunset in their rooftop. Overall decent stay, could have been a bit better for the value. Staff speaks French, English, Arabic. They understand Spanish but only one or two have some conversational skills, same with Italian. Food was a bit on the pricey side.

The floors in the room were very dirty. The water in the shower would leak on the floor through the bottom of the glass. When we complained out the room being gross staff offered no compensation and tried to guilt trip us by saying a free meal would come out of their pocket. There were probably 500 bees flying around everywhere on the rooftop restaurant right in the kitchen and seating area. Also the walls do not block any of the sound from the streets. You could tell the restaurant staff were trying their best but then that I did not have a good experience at all.