Waterworld Hotel Cebu

Staff are excellent, clean room.

I did not give a five star rating. For the following reasons. I was moved from the original room. Because I didn't have water, kept asking for cream and sugar, they kept giving me coffee. I AC down, they raise it. However, Mary and Eloisa were outstanding. Shem the trainee startturn th

Nice room, but lower your expectations of the waterpark. Most slides are out of service. But compared to a hotel with a regular pool, this place is great

Staff was great, refrigerator was broken, then, they brought another broken one and on a third one, it finally worked 8 hours later. No flushing water, they brought a bucket and a tabo. There are a lot of humidifiers in the hallway on the first floor it makes you wonder if they have mold issues and they're trying to cover up the smell. Half the watersides were shut down and the wave pool is empty. The lazy river float on the raft is not operating. Many of the safety rails around the water park are heavily rusted and unsafe.

We had a wonderful stay at Waterworld Hotel. From the very beginning, the staff were incredibly accommodating,polite, professional, and attentive. From airport pickup all the way until check-out, everything was smooth and well taken care of. The restaurant was beautiful, clean, and aesthetically pleasing, and the servers were very attentive. The entire place is gorgeous, spotless, and spacious,and most of all, very affordable. After flying miles and miles away from Canada, this place truly felt like a gem and is an absolute must try. I will definitely be coming back. Thank you so much for the wonderful accommodation and memorable stay and Good job to all the staff !!