Is parking available at the property?

Yes, on-site parking is available for guests.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.

Are pets allowed at the hotel?

Pets are not allowed at the property, and service animals are also not permitted.

What are the standard check-in and check-out times?

Check-in time starts at 3:00 PM and check-out time ends at 11:00 AM.

Is there an airport shuttle service available?

Yes, airport shuttle services are available. Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas.

Where is the hotel located in relation to key landmarks?

The hotel is located in Bakilid, Mandaue City, near notable landmarks such as Colon Street and Magellan's Cross, and is close to shopping centers like SM City Cebu and Ayala Center.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

No cribs or rollaway/extra beds are available at the property.

Toyoko Inn Cebu, Mandaue

Average nightly price at Toyoko Inn Cebu by month, last 12 months (USD)
Month	Average price
January	$35
February	$34
March	$34
April	$33
May	$33
June	$33
July	$33
August	$34
September	$33
October	$33
November	$34
December	$35

What guests think

Toyoko Inn Cebu draws travelers for its clean, budget-friendly rooms, friendly staff, and direct connection to SM J Mall, while free airport shuttles and breakfast add value despite schedule limits, small rooms, and occasional maintenance or cleanliness issues.

The location is not central to beaches or downtown sights, but being attached to a mall makes dining and shopping easy. Staff are widely described as polite and helpful, though some found policies rigid and shuttle bookings or pickups handled inconsistently. In-room comfort is decent, yet issues like weak hot water, TV reception, sporadic Wi‑Fi, or toilet-lid design appear in a minority of stays, and elevator stops at the lobby can slow rides. Overall, expect a practical, good-value base for short stays and airport transfers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Direct connection to SM J Mall and a free airport shuttle are major conveniences, though the shuttle runs on fixed hours, can fill up, and requires advance booking. Some facilities were limited or under construction, the former pool is closed, and occasional lobby noise or elevator quirks were noted.

Related guest reviews

8

TAKANORI

Sep 24, 2025

·

Stayed 1 night

I stayed at this hotel at both the beginning and the end of my trip to the Philippines. Overall, the staff provided good service. However, when I returned to Cebu after a domestic flight, I had arranged for the hotel’s shuttle service to pick me up at Mactan Airport. Unfortunately, my flight was delayed by one hour, and upon arrival, no driver was present. As the flight details were provided in advance when making the reservation, the delay should have been identifiable through a simple flight status check. Eventually, I contacted the hotel and the driver came to pick me up, but I believe it is a significant shortcoming that the service did not account for the delay. I would strongly recommend that the hotel implement a system to monitor flight status, as this would greatly improve the reliability of the shuttle service.

6

reina

Oct 22, 2025

·

Stayed 3 nights

Stayed at Toyoko Inn Cebu overall, it’s a clean, safe, and well-maintained hotel. The free breakfast is good and the airport shuttle service is definitely a nice feature for travelers. However, there’s an issue with their airport shuttle policy. The service doesn’t operate 24 hours, it only starts at 6:00 a.m. Unfortunately, my flight was early, and when I mentioned it upon check-in, the staff said they couldn’t accommodate before 6 a.m. On departure day, I found out the driver could actually go as early as 5:30 a.m. if I had made a reservation, which I did mention days before, but they failed to book it. As a result, our slot was given to others, and we ended up taking a taxi instead. It was a bit disappointing after informing them in advance, but aside from that, the stay was comfortable. ✅ Overall: Clean, safe, and convenient — but the shuttle service system needs improvement.

8

randall

Apr 6, 2024

·

Stayed 1 night

Lots of consruction outside. Difficult getting in and out. Property and staff was wonderful. Only frustration; the web site and on travel apps say that there is free transportation to the air port between 10 am and 9 pm at scheduled times " and on request". The last part is not true. I requested and was told they won\'t or can\'t. If that is true it should not say, " upon request because they will not honer that statement.

8

HIROSHI

Jun 17, 2025

·

Stayed 3 nights

jモールに直結して、便利。エアポート送迎、朝食も無料で、助かります。

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8

Yoshinori

Aug 21, 2025

·

Stayed 3 nights

ホテルから直接隣のデパートに行けるため素晴らしいと思います。7年ほど前はプールがありましたが、今はありません。朝食も美味しいかったです。

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10

Ramona L

Sep 30, 2025

·

Stayed 1 night

Connected to the mall which is very convenient. They had karaoke night so it was a bit noisy in the lobby though.

8

Joseph

Nov 11, 2025

·

Stayed 3 nights

Good location with SM mall adjacent. Friendly staff, clean room, free airport transfers and breakfast included in the price are good value. Amenities limited as of our stay and areas under contruction and maintenance. Will definitely stay again.

10

TAKUJI

Nov 1, 2025

·

Stayed 1 night

空港への送迎バスがあり、隣にモールが開業したことで、利便性が格段に向上しました。

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8

Fe

Sep 4, 2025

·

Stayed 2 nights

For the price and for a short stay, this hotel is an excellent choice. I usually stay here for a two-night layover when arriving in or leaving Cebu before heading to my final destination. The complimentary breakfast buffet is quite good, and the free airport shuttle is very convenient, all included in the rate. The hotel is also located right above a mall, making it easy to shop, dine at a wide variety of restaurants, or even visit salons, with direct access from the hotel.

10

Yuji

Sep 10, 2025

·

Stayed 1 night

施設に併設しているマッサージ店が良かった！

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Cleanliness

Reviews largely describe clean rooms and well-kept common areas. A few guests reported issues such as moldy odors, pests, used towels left in halls, or minor maintenance wear.

Related guest reviews

8

Rose

Jun 10, 2025

·

Stayed 1 night

Very clean, staff are welcoming

2

Kristof

Nov 16, 2024

·

Stayed 1 night

Found bugs in the room, looked like roaches. Got moved to another room but found bugs in the bathroom. Left immediately and found another hotel.

4

Koichi

Nov 5, 2024

·

Stayed 7 nights

部屋にゴキブリ

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10

Bradley

Aug 13, 2025

·

Stayed 1 night

Very clean Very comfortable Good food Nice staff Easy dining and shopping

10

Hannalee

Jul 4, 2025

·

Stayed 4 nights

Clean

8

Jee Jean

Jan 22, 2023

·

Stayed 5 nights

Cleanliness

8

seongjun

Sep 24, 2024

·

Stayed 1 night

It smells strongly of mold.

8

CECILIO JR

Nov 22, 2025

·

Stayed 1 night

Room is very clean and staff are friendly and accommodating.

2

Naomichi

Nov 6, 2025

·

Stayed 1 night

It's a shame to see used towels piled up in the elevator hall,

6

Dong

Aug 19, 2025

·

Stayed 1 night

The area is nice but the hotel is a little dirty

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Rooms

Rooms are compact with small bathrooms and limited space for luggage, but beds are generally comfortable and some higher floors offer better views. Recurring nuisances include low or falling toilet lids, inconsistent hot water or TV reception, and occasionally weak Wi‑Fi.

Related guest reviews

8

Steve

Feb 20, 2025

·

Stayed 1 night

The overall stay was good. The floor tiles were loose in a few spots in room 1320 and toilet took multiple flushes to clear the bowl.

8

Otto

Feb 12, 2026

·

Stayed 1 night

Good but toilet very low/small Aisian size ?

6

david

Mar 26, 2025

·

Stayed 3 nights

The rooms were modern enough but extremely small, it was like sleeping in a caravan.

10

TAKANORI

Sep 20, 2025

·

Stayed 1 night

スタッフの方はとても親切で、メールでの質問にも丁寧に返信してくれました。空港までのお迎えは、予約がいっぱいで対応してもらえなかったのが残念でした。部屋は１０階でしたが、とても眺めがよくマクタン島がよく見える方向でした。窓はそんなに広くないです。騒音は聴こませんでしたが、下の方の階だとA.S.Fortune Streetが結構交通量が多くて、騒音もあるので夜はうるさいかもしれません。テレビはチャンネルが登録されていなかったので、Scanをかけたけどチャンネル検出されませんでした。ケーブルテレビの契約が切れているか？その部屋だけ故障していたのかわかりませんでした。エレベーターは４機ぐらいあったかな？でも、稼働しているのは半分だけみたいでした。朝食はそんなにコテコテのフィリピン料理はないけど、満足できるクオリティでした。隣がモールなので、外食には困りません。日本食のお店が多いので、フィリピンフードが苦手な出張で来る方にはおすすめかも。

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8

Hiroshi

Jun 15, 2025

·

Stayed 9 nights

You won't be getting hot water in the shower. Other than that, it is alright.

6

SHOGO

Jun 6, 2025

·

Stayed 5 nights

トイレのフタが倒れてしまう。節水を意識しているのかもしれないが、水洗が弱く流れにくい。

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8

ires

Jan 21, 2025

·

Stayed 1 night

I dont know some other but our room wifi signal worst,

8

Naomichi

Apr 25, 2025

·

Stayed 2 nights

If you want a good view, we recommend a higher floor, even numbered room, Thk u

10

Maria

Sep 21, 2025

·

Stayed 1 night

Pleasant comfy stay, plenty of delicious food selection for breakfast, friendly helpful staff, convenient location connected to SM J Mall. Room is so small and no place to store and open the luggages

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Service

Staff are frequently praised as friendly, polite, and helpful, including assistance with airport transfers and travel needs. However, some guests experienced rigid policies or inconsistent handling of shuttle reservations and pick-ups.

Related guest reviews

8

TAKANORI

Sep 24, 2025

·

Stayed 1 night

I stayed at this hotel at both the beginning and the end of my trip to the Philippines. Overall, the staff provided good service. However, when I returned to Cebu after a domestic flight, I had arranged for the hotel’s shuttle service to pick me up at Mactan Airport. Unfortunately, my flight was delayed by one hour, and upon arrival, no driver was present. As the flight details were provided in advance when making the reservation, the delay should have been identifiable through a simple flight status check. Eventually, I contacted the hotel and the driver came to pick me up, but I believe it is a significant shortcoming that the service did not account for the delay. I would strongly recommend that the hotel implement a system to monitor flight status, as this would greatly improve the reliability of the shuttle service.

10

Jared

Sep 23, 2025

·

Stayed 2 nights

I can’t wait till I am back in the Philippines! This hotel is a home away from home. The staff is always kind, informative, and warm welcoming. The housekeeping are sweet, trust worthy, and hardworking. The resturaunt staff are friendly and work quickly on getting meals to customers. Special shout out to Kaye who will always greet you with a smile and very courteous, she is very dedicated and professional to her job. Overall this place is good for solo travelers, couples, families, and everyone. It’s the jewel of Mandaue City. Daghang Salamat

10

Jennifer

Nov 3, 2025

·

Stayed 1 night

Friendly staff. Clean room. Great breakfast options. Most importly, convenient location

10

Jenelle

Mar 15, 2025

·

Stayed 3 nights

We stayed 4 nights at Toyoko Inn, the staff were very friendly and helpful. Our room was clean and nice with a comfortable bed. We were met at the airport on arrival and shuttled to the hotel. It was nice to have breakfast included- more gluten free options would have benefited us. It was very convenient to stay here right at the mall where we could choose from many places to eat and easily get transportation. We’d recommend staying here to be on the north side of Cebu City in Mandaue. Housekeeping is daily or they leave towels if you put out DND sign too.

2

Mohamad Sobhi

Apr 23, 2025

·

Stayed 11 nights

Zero for customer service. Stayed here numerous times and they have absolutely not the slighest clue on how to provide customer service. Always a hassle and a challenge dealing with them and this is the last time I ever stay at this hotel.

6

John

Mar 16, 2025

·

Staff could use some extra training...

6

Masanori

Mar 16, 2025

·

Stayed 4 nights

前回宿泊時に空港からホテルのシャトルサービス依頼のメール（到着日時と搭乗便名も記載）を送って返信来たが(ピックアップの時間が間違っていた）、私の確認ミスも有りシャトルサービスが利用できなかったので今回は返信メールを確認して無事シャトルサービスを利用できた。そして帰国時の2日前にシャトルを予約したところ（リクエストは午前9時）８時しか利用できないと言われた。シャトルサービスは毎時丁度発で前日予約で出来るはずだけど、スタッフの勝手な判断でルールを変えて良い物なのか？また、この判断はホテルも承知しているのか返事が欲しい（ちなみに理由は空港の迎えが無いからとの事）。時間を改めて他のスタッフに確認したところ９時の予約が出来た。スタッフの身勝手なのかホテル側でも勝手にツール変更を容認しているのか不明だけど、後味の悪い滞在だった。

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10

Jared

Feb 21, 2025

·

Stayed 4 nights

I always stay here because it’s a great and professional property. The mall next to this hotel is very easy to access by the center elevators in the hotel. I also like the addition of music playing in the halls of the different floors. Thanks to everyone working at this hotel for the great job they do making foreigners feel welcome! Also thank you Kaye for being a fantastic front desk worker!

8

hideki

Nov 19, 2025

·

Stayed 1 night

帰国の飛行機が早朝の為、AM2時くらいにホテルを出発しなくてはいけないのでタクシーが心配で現地ホテルスタッフと言葉が通じない中やりとりが大変でした。しかし奥から日本人スタッフ（若くて綺麗な女性）が来てくれて、お客目線のアドバイス頂き大変助かりました。ありがとうございました。場所も隣のショッピングモールと直結してて、お土産買ったり食事したり大変便利でした。日本の飲食チェーン店もいくつか入っいて食事に不安がある日本人にもお勧めです。

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8

James

Nov 5, 2025

·

Stayed 1 night

To be fair we were there during Typhoon Tino and the facilities such as water and electricity were limited however the staff were absolutely amazing a credit to the hotel

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Location

Attached to SM J Mall and considered safe, the hotel is convenient for shopping and dining and relatively handy to the airport. It is not central to beaches or downtown attractions, so taxis or ride-hailing are often needed.

Related guest reviews

6

Naomi

Mar 24, 2025

·

Stayed 1 night

next to big mall

8

KAZUYUKI

Jan 16, 2025

·

Stayed 3 nights

The hotel is new and clean, but the location is not so good. There are Japanese staff, but most of them can't speak Japanese. There is a shuttle bus service, which is convenient.

8

TAKANORI

Oct 26, 2025

·

Stayed 1 night

セブシティの中心地ではなく、海辺のリゾートエリアでもないので、どちらに行くにもタクシーかレンタカーが必要になりますね。ただし、ホテルでゆっくりしたい時は隣接するJモールで買い物や食事ができるので便利です。部屋は比較的キレイですが、個人的にはまどが小さめの印象で、開放感はあまりないです。高層階に泊まれば、海まで見える場所です。空港の送迎サービスは、早いもの順なので、予約がいっぱいになると利用できないと言われました。車一台につき、1組なんだそうです(本当？)。日本人宿泊者が多いですが、フィリピンの方も泊まっています。朝食会場にパジャマで食べに来ているのはお国柄でしょうか。全体的には観光向きとは言えませんが、出張や短期留学にはとても良いホテルだと思います。

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10

Michelle

Jul 25, 2025

·

Stayed 1 night

Very accessible to shop and eat . Transportation is very good they have free shuttle so free of hustle already. Highly recommended.

10

Norito

Nov 14, 2025

·

Stayed 2 nights

If you’re traveling to Cebu City on a budget, this hotel is an excellent choice—safe, conveniently connected to a mall, and staffed by friendly, helpful personnel. セブ市に予算内で旅行するなら、このホテルは最適な選択です。安全で、ショッピングモールに隣接しており、フレンドリーで親切なスタッフが常駐しています。

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8

Carmel

Jun 10, 2025

·

Stayed 1 night

I like that oit is accessible to the mall.

6

Mark

Jan 29, 2025

·

Stayed 3 nights

This was a good place to stay if you have excursions booked. There’s nothing around the area other than a mall. Room was clean and comfortable, staff was nice — however I booked a massage hours in advance and when I arrived they weren’t prepared or didn’t expect me. So that was disappointing. But as I said, if I had things to do, I would stay again. But if you want to explore on your own — stay in Cebu city proper or near the airport.

8

MARITES

Feb 25, 2025

·

Nice and next to the mall

10

Ramona L

Sep 30, 2025

·

Stayed 1 night

Connected to the mall which is very convenient. They had karaoke night so it was a bit noisy in the lobby though.

10

Teresita

Feb 21, 2025

·

Stayed 2 nights

Great location,

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Dining

Breakfast is commonly appreciated, with decent variety and some Japanese options, but several guests felt quality and selection had declined or lacked Western items. On-site dining is available and reasonably priced, yet feedback on taste is mixed.

Related guest reviews

6

Luis

Jul 3, 2025

·

Stayed 2 nights

Breakfast sucks here now. It’s not like before

8

Bobby

Sep 22, 2025

·

Stayed 3 nights

We liked the breakfast, shuttle service and very friendly staff. Didn't like the fact that there's nothing to watch on TV (not available)

10

Nilfa

Oct 29, 2025

·

Stayed 5 nights

The staff was great, always greet you when you encountered them. Love the variety for the breakfast buffet.

10

Koji

May 5, 2025

·

Stayed 2 nights

Jmall直結は便利。部屋と施設がとにかく綺麗。タクシーも呼んでくれる。朝食ブュッフェも美味しい。種類がもう少しあれば、なおよい。

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8

joseph

Mar 1, 2025

·

Stayed 2 nights

Hotel next to a shopping mall with many dining and shopping options. My only problem was not finding typical western breakfast items at the breakfast buffet such as eggs, cheese. Ncchrese and even no eggs on some days.

10

Changduk

Jan 30, 2026

·

Stayed 1 night

객실이 깨끗하고 조식이 정말 맛있었습니다.

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8

REIKO

Aug 25, 2025

·

Stayed 4 nights

良かった点 ○日本人のスタッフがいる（泊まってる人も日本人も多くて安心） ○ショッピングモールがホテルと繋がっているので買い物もレストランも便利 ○無料朝食は種類が豊富で日本人向けの味付けで毎日違うのが良い ○キオスクでの商品価格も安くお土産等もあって便利 ○格安マッサージやコインランドリーがホテル内にある悪かった点（改善してほしい点） ○部屋の金庫とテレビが使えなかった ○ウォシュレットではなかった ○空港送迎が時間通りでなかった ○モールへのシャトルバスは無かった

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6

Daniel

Nov 11, 2025

·

Stayed 14 nights

We started off in one room which started good then unfortunately we experienced typhoon tino and we found out the window was broken and i had to hold the window for about 4 hours during strong winds so it didnt break before I was able to notify staff. Once staff had been notified they were great in getting us a new room for the rest of the stay. The only downside I had (due to personal choice) was the options for breakfast. There was not a lot of options for a fussy eater like myself. The staff were great.

6

joseph

Mar 21, 2025

·

Stayed 2 nights

Next to a shopping mall. Breakfast buffet needs some western food too..

8

jong tai

Dec 3, 2025

·

Stayed 3 nights

깨끗하고 조식도 좋았습니다

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Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $53	16 $35	17 $31
18 $31	19 $31	20 $31	21 $35	22 $31	23 $35	24 $31
25 $31	26 $35	27 $31	28 $31	29 $31	30 $32	31 $31

Su	Mo	Tu	We	Th	Fr	Sa
1 $31	2 $31	3 $31	4 $31	5 $31	6 $30	7 $31
8 $30	9 $31	10 $31	11 $31	12 $31	13 $31	14 $31
15 $31	16 $31	17 $31	18 $31	19 $32	20 $32	21 $34
22 $30	23 $31	24 $31	25 $31	26 $31	27 $31	28 $29
29 $31	30 $31

Toyoko Inn Cebu

Prices for Toyoko Inn Cebu

Monthly average prices

About this property

Location

Room options

Standard Twin Room Smoking

Standard Single Room Smoking

Superior Double Room

Deluxe Family Room

Deluxe Quadruple Room

Standard Single Room

Standard Double Room

Deluxe Twin Room Smoking

Superior Twin Room Smoking

Standard Twin Room

Deluxe Triple Room

Superior Twin Room

Superior Double Room Smoking

Standard Double Room Smoking

Deluxe Twin Room

Deluxe Quadruple Room Smoking

Guest reviews of Toyoko Inn Cebu

What guests think

Property Policies

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FAQs about Toyoko Inn Cebu

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