Extended Stay America Suites - Phoenix - Biltmore

First of all. I will stay at this location on future visits to the Phoenix area. The facility was clean and well maintained. The staff that I encountered were pleasant and business professional. The swimming pool, though maintained is my only beef. Geez it's open to the blazing Arizona sun but not a deal breaker. My room was comfortable but the sofa was a little worn. Would I stay in the same room again. YES. I didn't use the kitchen items and never opened the cupboards. I'm sure everyone has their opinion about the facility but I was only there for two nights on this my first visit and I was comfortable with all persons contacted while there. Please remember everyone has an opinion about conditions they encounter when lodging. I've been to Asia, Australia, many places in Great Britain, Europe and Mexico. Lodging is different everywhere and my expectations have varied. I was truly surprised at the wonderful conditions here. Yes breakfast was all carbs, a no go for me, I got over it real fast and appreciated the price I paid for lodging. What's to cry about there are many eating places in walking distance. I could go on but it will only be boring to someone. It's not a bad place. It's clean, has good and pleasant employees and convenient to Biltmore Area. If you don't like the facility you could always check out and pay a lot more somewhere else.

the staff checking in was not very professional and made odd comments about my grandson. the room smelled of smoke and incense the floors weren’t swept and the towels were dirty. i asked for a blanket and more towels the front desk lady said there weren’t any then a man came out of the back room and said yes there is and gave us some. she then followed me out of the desk area to the elevator and said shhhh we had a noise complaint - it was 5 o’clock and we had been there 25 minutes. i was going to book for a week here for a surgery recovery but i have chosen not to come back to this hotel.

Room was clean, staff was nice. We had a queen bed with a sofa sleeper and 4 people and there were only 3 pillows in the room so we asked for a few more and they would only give us 1 more so only 1 pillow per person which wasn’t great, there was only a tiny bottle of shampoo in the bathroom and a bar of soap, and we had a whole kitchen, but no dishes to use. Wish the free breakfast had some hot breakfast. I’d stay here again but you definitely need to bring a lot of your own stuff for it being an extended stay hotel what do you think would come with a lot of the stuff.

The room was dirty, the bed had food crumbs on the sheets. The chair to the desk had stains all over it and the room was dirty.

decent hotel with very friendly staff. However, the breakfast is kinda too too simple