Select Porto

Great place to stay, friendly staff and good location.

Very soon after arrival, while resting in the room, a horrible smell invaded the room. It was obviously coming from the sewage pipes in the toilet. One staff member suggested a spray when I first told him… The issue I have with this hotel Is that the second staff member who eventually got us another room, began our interaction with ‘We are fully booked. What can I do?’ He repeated this sentiment a few times. Though I understand how stressed he must have felt, the onus is on the hotel to look after the guests and find solutions to problems like this. Two other rooms ending on 05 but on different floors were offered and the smell just got worse the higher you moved into that line of rooms. Finally, after coming upstairs with us he ascertained by himself how foul the smell was and thus staying in any of those three rooms was impossible. He then apologised. We should have started with that. We are the guests, how can WE solve this issue? When checking out I asked for my medication kept in their fridge and offered to show this new staff member at reception which one it was. He turned around without a word and left me standing there! He came back, annoyed and said that he thought I would follow him. I told him that that behaviour was very rude as he had left me standing without a word. Overall, the exchange that followed, was absolutely unnecessary, rude and showed no customer service skills at all. From the moment we approached him, he looked annoyed. Dreadful!

Pedro was super helpful and polite at checkin. Breakfast hit the spot. And on site parking was a bonus! Thank you

The staff were great and breakfast offering was surprisingly good for a small hotel. Although it’s on the outskirts of the tourist area, for most people the location is walkable to most attractions and amenities. If it concerns you, know that there are some homeless folks are in the area, although they were quiet and peaceful. Housekeeping was a bit hit and miss but overall it’s a decent place and good value for the price. We would stay again.

Located not far from Aliados and Bolhão, the heart of the city. Good amenities. Good bed.