Is parking available at the hotel?

Self parking is available on-site for a fee of EUR 71 per day. Valet parking is also offered at a fee of EUR 55 per day.

What type of breakfast is offered and what are the costs?

Continental breakfasts are available for a fee of approximately EUR 39 for adults and EUR 19.50 for children.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out may be available for an additional fee, and requests can be made at the front desk.

What accessibility features does the hotel offer?

The hotel provides step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms. Elevators are available for ease of movement within the property.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Rome, just steps from Via Veneto and a 9-minute walk from the Spanish Steps. It is approximately 0.5 miles from Piazza di Spagna and 0.7 miles from the Trevi Fountain.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool, which is accessible from noon to 7:00 PM.

What are the hotel's policies regarding children?

Children 18 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

The Westin Excelsior, Rome Hotel

Average nightly price at The Westin Excelsior, Rome by month, last 12 months (USD)
Month	Average price
January	US$402
February	US$415
March	US$518
April	US$986
May	US$1,037
June	US$966
July	US$661
August	US$553
September	US$803
October	US$746
November	US$489
December	US$448

What guests think

At The Westin Excelsior, Rome, travellers highlight a grand, historic feel, a central and walkable location near key sights, and generally large rooms, while also noting uneven maintenance and occasional service lapses that affect the experience.

Many appreciate friendly, helpful staff and an enjoyable bar scene, though reports range from excellent concierge support to rude breakfast service, slow responses to requests, and a major valet mishap. Rooms are spacious and comfortable for families, but TVs and decor feel old, carpets show wear, and some guests faced AC issues, bathroom leaks or mold, Wi‑Fi problems, and occasional street noise. Breakfast is often praised and the restaurant gets compliments, but others cite limited room service hours or variety, unappealing coffee, or less friendly staff. Expect classic luxury in a prime location, tempered by aging hardware and variable service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the lively bar with live music and the pool; some spa facilities were underwhelming or out of order, and there were occasional valet delays. The fitness facilities drew praise in one review.

Related guest reviews

6

Stephanie

21 Mar 2023

·

Stayed 2 nights

We were looking forward to using the hot tub and steam room HOWEVER, the hot tub was the same temperature as the regular pool (lukewarm, at best) and the steam room was out of order! These two amenities were WHY we chose the property, but we certainly won’t in the future. Very disappointed :(

10

Carlos

20 Jun 2025

·

Stayed 4 nights

The hotel is just amazing. Five stars in every possible way with great stuff, fantastic food. The restaurant is outstanding and the staff is unbelievable. The pool is great.

10

Mohamad

29 Jun 2023

·

Stayed 1 night

I had a great experience staying at the Westin. There was a short delay in the check-in of 10 minutes however but I got tickets to get complimentary water bottles from the bar in return. The wellness and workout facilities are exceptional and the express room service is of prime quality. I would come again to stay at the hotel surely.

10

Kristen

10 Sept 2025

·

Stayed 4 nights

I travelled with my family (two adults, three children, one grandparent). The connecting rooms with great. The kids loved the pool to escape the summer heat!

8

Otha

27 Dec 2023

·

Stayed 2 nights

We love staying here when we come to Rome. (A few times a year) The staff is excellent. The rooms are nice but it would be nice if they upgraded the TVs like they have in other Westin’s to be able to use TV Apps or casting (as the channel selections are few) My only big issue with our recent stay was getting our cat the morning we were to leave. We had a 9:30am international flight so we called at 5 til 6am for the cat to be brought around. We figured we would get to the airport by 6:30 giving us plenty of time to get through international customs. Well they couldn’t get the garage to bring our car and at about 6:40 the guy brought a car - but it wasn’t ours and they insisted it was! When we showed them our receipt they tried calling back to the garage over and over and the concierge ended having to physically walk to the garage and they finally brought our car around 7:15am. Needless to say this put a giant strain on us as we were traveling with our elderly parents, and had to get fuel, return our rental and go through customs. We barely made it! Westin Rome we love you but this was unacceptable and very disappointing!

8

Michael

7 Oct 2024

·

Stayed 4 nights

Nice elegant rooms. Great location and very walkable with lots of local amenities. Pianist in the bar at the evening.

10

Maria Flávia

12 Nov 2025

·

Stayed 4 nights

Quarto otimo, limpo e funcionarios bem atenciosos. Não tomei cafe da manha no hotel. Bar muito bom e com musica ao vivo

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10

Vaqar

16 Aug 2023

·

Stayed 1 night

Had an amazing time ! Love the location staff is super friendly specially the lobby bar

10

Ralph

1 Apr 2025

·

Stayed 4 nights

Bar staff was exceptional. Danny was fantastic and very customer oriented. Great Hotel.

10

Kenneth

1 Apr 2025

·

Stayed 4 nights

Despite the age of the property, it was very clean and well kept. Service from check-in to departure was excellent! Danny, in the bar was very helpful in selecting a great local restaurant.

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Cleanliness

Cleanliness is generally good, with several guests praising spotless rooms and upkeep. Others reported stained carpets, mold or dust, and an occasional housekeeping miss.

Related guest reviews

10

FRANCISCO

5 Apr 2024

·

Stayed 2 nights

5 stelle innanzitutto per le attenzioni che abbiamo ricevuto fin dal nostro arrivo, la posizione è molto strategica per il turismo, le camere pulite comprendono anche acqua e internet. Sono soddisfatto9. Grazie

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10

Andrea

13 Oct 2023

·

Stayed 1 night

Hotel nel cuore di Roma, comodo per andare ovunque in tempi brevi, pulito e confortevole

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10

Rocío

20 Jan 2025

·

Stayed 3 nights

Está muy bien ubicado, Muy limpio Personal muy atento

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8

Almuhannad

5 Jun 2022

·

Stayed 4 nights

We checked in at 2 pm, the room was not ready and we’re told to come back in an hour, when we came back we received the keys but the room was actually not fully cleaned (the carpet was not vacuumed and the counters were not cleaned), so a guy came and vacuumed the carpet for us. The rest of the stay was fine otherwise from housekeeping standpoint. The hotel location was excellent, the rooms furniture was old but charming. Only a couple of elevators in the building but seeing Ursula Andress photo in the elevator resets that inconvenience. The hotel is historic and nice overall.

2

William

8 Jul 2023

·

Stayed 1 night

This is not a 5 star property. Dust and smells old. This was not worth 700 a night. Staff was not friendly. It was just another job

6

KATHYA ETELVINA

18 Apr 2022

·

Stayed 5 nights

El hotel requiere mantenimiento. La TV no funcionaba, el bidet tenía una fuga, los enchufes principales no servían. El personal eficiente aunque no muy amable. La limpieza impecable y la ubicación perfecta.

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6

linda

5 Jul 2023

·

Stayed 4 nights

Shower full of mold Chairs and capers in room full of stains

10

Kelsey

28 Dec 2024

·

Stayed 4 nights

This was a beautiful and reliable choice for our stay in Rome over the holidays. It felt very luxe and satisfied what we needed. There were some elements that felt dated... carpet was a bit weird, the walls were fabric so be mindful if you have allergies. "King bed" was two very well used twins pushed together on wheels. The bathroom was clean and nice, good shower. The housekeeping service was delightful and once we settled in this was an awesome central base to explore the sites around the city. We really liked being able to retreat from the hectic tourism but close to whatever we needed. While dated... the aesthetic is also why we chose it... it feels like history because it is :) Enjoy!!!!

8

Bahar

7 May 2024

·

Stayed 3 nights

The staff was fantastic amd very nice and helpful. I loved the location and the size of the room. My only complaint is rhat the carpet of iur room was really old and had stains. Foe a five star hotel i was surprised that Westin with such a big name in the hotel industry would allow the carpet to be so dated. I hope they fix this ASAP or trhy will definitely lose customers. Otherwise the staff and also the breakfast was really nice.

10

Kenneth

1 Apr 2025

·

Stayed 4 nights

Despite the age of the property, it was very clean and well kept. Service from check-in to departure was excellent! Danny, in the bar was very helpful in selecting a great local restaurant.

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Rooms

Rooms are notably spacious and comfortable for families, but decor, TVs and carpets feel dated and the property would benefit from renovation. Some guests experienced AC or Wi‑Fi issues, bathroom leaks or high tubs, and occasional street noise.

Related guest reviews

2

Oscar

22 Jun 2023

·

Stayed 2 nights

This hotel is very un-comforting. We paid two deluxe king rooms however when we enter the room we noticed the room had only a tub about 2 feet high to enter. we informed the representative Matilde however she wasn’t able to get us a room with a shower or a lower tub. I informed her we cannot risk stepping into this tub because if we fall it’s very dangerous also the Air-conditioner didn’t work in the room so they offered us a fan. Outrageous! We arrived about 4:15pm and I had a city private tour @4:30pm we ended up having to cancel the tour and leaving the hotel. we went to have dinner about 6:00pm which Matilde said she would see about another room when we get back, so we moved all luggage to 1 room. After getting back at 10:00pm we were told sorry no other room is available. We left hotel about 11:10pm and to make it worst they didn’t bring down all our luggage The next day I called and ask for my suit bag only to be told they didn’t have it. I told them if you don’t find my bag I’ll call the police. Once I told them about the police they called me back in 10 mins and said we found your suit bag you may pickup. This is the worst experience I have ever had in an international hotel. I was left without a room in the middle of the night. The suit bag remained lost until I mentioned the police, unreal. I requested a full refund and Maltilde stated that will be up to Expedia.

4

Steve

6 Jan 2023

·

Stayed 3 nights

Very disappointed with the hotel there is supposed to be five stars. Hotel rooms are very old and outdated There’s a lack of basic amenities in the room. The carpets are old the appliances are old, thermostat is old. Rooms are big, but the furniture, the upholstery is very old.

10

benoit

6 Feb 2024

·

Stayed 4 nights

very large room. carpets need to be changed

10

Alejandro

16 Sept 2025

·

Stayed 5 nights

Everything was great except for the TV service they have. Tv is old and don’t have smart tv options

6

Carolyn tremain

13 Nov 2025

·

Stayed 1 night

Staff very helpful but rooms are tired. We were on the 3rd floor and a lot of street noise overnight

10

SALVADOR

19 May 2025

·

Stayed 9 nights

Muy buena ubicación, necesita renovación de los cuartos.

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8

Milana

19 Nov 2025

·

Stayed 2 nights

Spacious rooms!!!

10

Peter

27 May 2025

·

Stayed 1 night

Time has come to removate thos beautiful propety

10

Evangelia Vanessa

24 Dec 2022

·

Stayed 19,345 nights

Excellent hotel and amazing big rooms

6

Marines

2 May 2025

·

Stayed 5 nights

Bueno pero muy viejo

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Service

Many guests found the staff friendly and helpful, with standout concierge and bar teams. However, multiple reviews cite rude or slow service, mishandled requests, and one serious valet or garage delay.

Related guest reviews

8

Sohei

13 May 2024

·

Stayed 2 nights

五つ星なだけあり豪華なホテルでした。部屋に不満はないのですが、スタッフの対応がイマイチでした。。ケトルを借りたいと依頼しましたが1時間経っても届けていただけず、追加で3〜4回依頼しても来ませんでした。最終的にコンシェルジュサービスは直接伺い、今すぐに欲しい旨を伝え届けていただきました。最初の依頼から5時間以上経っていました。それ以外は不満はなく朝食もこの度で一番豪勢で美味しかったです。

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10

Connie

31 Jul 2025

·

Stayed 3 nights

Gran hotel con excelente personal y un gran servicio, todo un clásico

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10

Sean

18 Oct 2023

·

Stayed 3 nights

The staff was exceptional !

10

Cecilia

9 Aug 2022

·

Stayed 2 nights

The team at the Westin is fantastic. Kudos to everyone from front-desk checking in to Concierge station to staff @ the restaurants and bars to the cleaning team. Keep up the terrific work!

6

Luis Carlos

19 Oct 2023

·

Stayed 2 nights

Mal servicio, el ultimo día ya no servía mi llave y me trataron como ladròn, evidentemente mi identificación y mis cosas estaban dentro del cuarto, y la señorita que me atendió me dijo que le comprobara que era huésped del hotel, cuestionándome que le demostrara que si me quedaba ahí, le enseñé mi reserva y no, que tenía que enseñarle mi nombre una trabajadora PESIMA!! 0 amabilidad TERRIBLE SERVICIO! Y para ser un hotel tan afamado no tiene room service 24 hrs!

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8

Otha

27 Dec 2023

·

Stayed 2 nights

We love staying here when we come to Rome. (A few times a year) The staff is excellent. The rooms are nice but it would be nice if they upgraded the TVs like they have in other Westin’s to be able to use TV Apps or casting (as the channel selections are few) My only big issue with our recent stay was getting our cat the morning we were to leave. We had a 9:30am international flight so we called at 5 til 6am for the cat to be brought around. We figured we would get to the airport by 6:30 giving us plenty of time to get through international customs. Well they couldn’t get the garage to bring our car and at about 6:40 the guy brought a car - but it wasn’t ours and they insisted it was! When we showed them our receipt they tried calling back to the garage over and over and the concierge ended having to physically walk to the garage and they finally brought our car around 7:15am. Needless to say this put a giant strain on us as we were traveling with our elderly parents, and had to get fuel, return our rental and go through customs. We barely made it! Westin Rome we love you but this was unacceptable and very disappointing!

2

John

14 Mar 2025

·

Stayed 1 night

These insufferable a$$hats gave me the bum's treatment even as i was paying them. (it was 45° rain, and i have arthritis. I guess i didn't look the part of someone who gives an inkeep $600 amd goes straight to bed all low maintenance/disturbance like.) They told me there were no rooms and then moved in with the full bum's rush. AND NOW I HAVE A >€600 CHARGE FOR THEM AND THEY NEVER EVEN HOSTED ME. I HOPE THEY DIE IN FLAMES.

6

Jennifer

24 Jul 2025

·

Stayed 4 nights

Location was fabulous and the front desk/valet staff was outstanding. Breakfast staff were rude and more concerned with making sure we paid/signed the bill than making sure we had everything we needed for the meal. At one point one of us just wanted to drop off a vitamin for someone else in the family who was eating and they were trying to charge us even though we weren't eating. We were also surprised with the condition on the room. While overall it was comfortable and clean the room was very worn down compared to previous Westin hotels we have stayed in. The shower also kept flooding the bathroom and into the hall no matter how many towels we put down on the floor. Just very surprising for a Westin.

10

Darren

22 Aug 2025

·

Stayed 5 nights

Just gorgeous from the first night to the last. The concierge helped us so many times - getting taxis, arranging for a trip to the beach. We are a family of 5, and had 2 adjoining rooms....it was just perfect for us. Huge lobby, breakfast was delightful.

10

Nemia

3 May 2023

·

Stayed 4 nights

Staying at the Westin was the perfect decision for our trip to Rome. The rooms were large, the beds and linen are incredibly comfortable. Room service requests were quickly carried out. The staff were friendly and helpful, it is very conveniently situated for going shopping or sightseeing. I highly recommend it to anyone asking. Judy Houry Prewitt, MBE

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Location

Consistently praised central, walkable location near Via Veneto, the Spanish Steps and Borghese Gardens, with easy access to sights and transport. The neighborhood feels safe and fairly quiet at night.

Related guest reviews

10

Santo

6 Jun 2025

·

Stayed 2 nights

Beautiful hotel on Via Veneto. Everything is walking distance. Metro is nearby. Staff was excellent and room was beautiful. Thank you for a wonderful stay.

10

mark

24 Nov 2024

·

Stayed 4 nights

perfect location in heart of Rome

10

Rocío

20 Jan 2025

·

Stayed 3 nights

Está muy bien ubicado, Muy limpio Personal muy atento

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10

Michele

14 Oct 2023

·

Stayed 9 nights

Truly 5 star experience. Beautiful safe and walkable neighborhood

8

Kathy Cipp

30 Aug 2023

·

Stayed 3 nights

The location to many area sites was terrific.

10

Kimberly

6 Nov 2025

·

Stayed 2 nights

Classy, centrally located hotel. We enjoyed our stay and the breakfast was good. Instant coffee not what we like but we put up with it for two days.

8

May

30 Jul 2023

·

Stayed 4 nights

I like the location very close to Spanish Steps and Villa Borghese. No shopping around and dining is pricey though. The staff could be friendlier and helpful.

10

Michael

9 Jul 2025

·

Stayed 3 nights

Amazing hotel and great location.

8

Michael

7 Oct 2024

·

Stayed 4 nights

Nice elegant rooms. Great location and very walkable with lots of local amenities. Pianist in the bar at the evening.

10

Mary

25 Oct 2023

·

Stayed 3 nights

Wonderful location near the Borghese Gardens and the Spanish Steps. Superbly helpful staff. Best shower ever!

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Dining

Breakfast is frequently praised and the on site restaurant receives compliments. Some reviews mention limited room service hours or variety, unappealing coffee, or less friendly breakfast or restaurant staff.

Related guest reviews

8

Sohei

13 May 2024

·

Stayed 2 nights

五つ星なだけあり豪華なホテルでした。部屋に不満はないのですが、スタッフの対応がイマイチでした。。ケトルを借りたいと依頼しましたが1時間経っても届けていただけず、追加で3〜4回依頼しても来ませんでした。最終的にコンシェルジュサービスは直接伺い、今すぐに欲しい旨を伝え届けていただきました。最初の依頼から5時間以上経っていました。それ以外は不満はなく朝食もこの度で一番豪勢で美味しかったです。

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10

Carlos

20 Jun 2025

·

Stayed 4 nights

The hotel is just amazing. Five stars in every possible way with great stuff, fantastic food. The restaurant is outstanding and the staff is unbelievable. The pool is great.

6

Luis Carlos

19 Oct 2023

·

Stayed 2 nights

Mal servicio, el ultimo día ya no servía mi llave y me trataron como ladròn, evidentemente mi identificación y mis cosas estaban dentro del cuarto, y la señorita que me atendió me dijo que le comprobara que era huésped del hotel, cuestionándome que le demostrara que si me quedaba ahí, le enseñé mi reserva y no, que tenía que enseñarle mi nombre una trabajadora PESIMA!! 0 amabilidad TERRIBLE SERVICIO! Y para ser un hotel tan afamado no tiene room service 24 hrs!

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10

Maria Antonia

24 Feb 2026

·

Stayed 4 nights

Foi ótimo , só o room Service que deixou a desejar , pouca variedade

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10

Kimberly

6 Nov 2025

·

Stayed 2 nights

Classy, centrally located hotel. We enjoyed our stay and the breakfast was good. Instant coffee not what we like but we put up with it for two days.

10

Brigitte

8 Jan 2025

·

Stayed 4 nights

Excellent 5 Star hotel - gorgeous rooms, great service. We loved it all. Wonderful breakfast! Superb hotel to stay.

8

oguzhan

19 Oct 2025

·

Stayed 1 night

konumu merkez carsiya yakin. odalar buyuk temiz. su isiticinin olmamasi garip. fiyat pahali.banyoda fazlasiyla havlu var. personel cana yakin ve yardimsever. kahvalti cesit yeterli fakat helal haram ayrimi olan için kahvalti cesiti yetersiz kaliyor. daha uygun fiyata daah guzel yerler bulunabilir.

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10

Darren

22 Aug 2025

·

Stayed 5 nights

Just gorgeous from the first night to the last. The concierge helped us so many times - getting taxis, arranging for a trip to the beach. We are a family of 5, and had 2 adjoining rooms....it was just perfect for us. Huge lobby, breakfast was delightful.

10

Nemia

3 May 2023

·

Stayed 4 nights

Staying at the Westin was the perfect decision for our trip to Rome. The rooms were large, the beds and linen are incredibly comfortable. Room service requests were quickly carried out. The staff were friendly and helpful, it is very conveniently situated for going shopping or sightseeing. I highly recommend it to anyone asking. Judy Houry Prewitt, MBE

6

Federico

11 Apr 2023

·

Stayed 3 nights

This hotel is very well located. I would not consider it a 5 star hotel, it has not been well maintained and the rooms are old fashioned and outdated. Also the food in the hotel restaurant/room service is very expensive.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9 $637	10 $577
11 $577	12 $628	13 $1,274	14 $1,484	15 $816	16 $577	17 $1,394
18 $604	19 $870	20 $1,307	21 $577	22 $610	23 $697	24 $569
25 $527	26 $542	27 $518	28 $1,307	29 $591	30 $813	31 $1,023

Su	Mo	Tu	We	Th	Fr	Sa
1 $1,307	2 $399	3 $437	4 $494	5 $439	6 $439	7 $439
8 $432	9 $425	10 $439	11 $562	12 $393	13 $393	14 $393
15 $393	16 $400	17 $388	18 $1,307	19 $451	20 $425	21 $425
22 $388	23 $388	24 $380	25 $388	26 $425	27 $439	28 $425
29 $444	30 $425

The Westin Excelsior, Rome

Prices for The Westin Excelsior, Rome

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed

Deluxe Room, 1 King Bed

Grand Room, 1 King Bed

Deluxe Room, 1 Queen Bed

Grand Suite, 1 King Bed

Junior Suite, 1 King Bed

Deluxe Room, 2 Twin Beds

Grand Room, 2 Twin Beds

Guest reviews of The Westin Excelsior, Rome

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Westin Excelsior, Rome

Prices for upcoming dates

Business details