Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:00 AM to 9:00 AM for a fee of approximately AUD 28 for adults and AUD 15 for children.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM to 11:59 PM, and check-out is by 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features does the property offer for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Guests are encouraged to contact the property in advance for specific accessibility needs.

Where is the property located in relation to key landmarks?

The hotel is located in the heart of Rockhampton, steps from Pilbeam Theatre and Rockhampton Art Gallery. It is 0.4 mi from Archer Park Station & Steam Train Museum and 0.6 mi from 2nd World War Memorial Aquatic Centre.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available for guests.

What are the hotel’s policies regarding children?

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Mercure Rockhampton Hotel in Australia

Average nightly price at Mercure Rockhampton by month, last 12 months (USD)
Month	Average price
January	$119
February	$130
March	$132
April	$181
May	$181
June	$192
July	$217
August	$209
September	$229
October	$205
November	$169
December	$136

What guests think

At Mercure Rockhampton, travellers consistently praise the central riverside location and views, while many note the property's age and maintenance issues, especially unreliable air conditioning, which diminishes otherwise comfortable beds and makes the stay feel more basic than expected.

Cleanliness varies, with numerous clean rooms but recurring complaints about mould, dust, and unpleasant bathroom smells. Staff are often friendly and efficient, though some guests report rudeness, unattended reception, housekeeping misses, and billing errors. Parking is limited and can feel insecure, and a few facilities draw criticism, including a dirty or dim pool and a rough single lift. Overall, expect a convenient base with aging rooms and uneven consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Parking is limited and can feel insecure, with many guests using street parking. Several reviews also mention a dirty or dim pool and a rough single elevator.

Related guest reviews

8

Karen

Jan 27, 2025

·

Stayed 2 nights

I enjoyed staying at the Mercure, I have stayed there before, it’s close to everything and easy to get to, they need to get more covered parking for people staying there, I didn’t like parking out the back of the Mecure it didn’t feel safe, the staff at the desk were very helpful on arrival, the room was clean but the air conditioning may need a overhaul was very stuffy in the room, the only thing I was disappointed in on checkout they tried to charge my room with a breakfast fee of $28.00, I did not have a breakfast in the restaurant and it was charged to my room on the 23rd which I didn’t check in till after 4.00pm so how could I have had breakfast, the girl at the desk was lovely trying to work out what was going on, I said to check your cameras I was never in there, but management made me feel like I was not telling the truth, so it has put a bit of doubt wether too stay there again.

8

Adrian

Jan 2, 2025

·

Stayed 1 night

There was not enough parking for in house guests . We had to park on the street. Everything else was pretty good

10

Monique

Oct 22, 2023

·

Stayed 1 night

Was fine having parking out on the street, but more/secure parking would be incredible.

8

Ty. T

Jan 18, 2026

·

Stayed 1 night

Didn't stay for breakfast. But one elevator was a bit rough

10

Sharni

Jan 6, 2025

·

Stayed 2 nights

Staff were excellent. Only improvement would be a better / safer carpark

6

Donna

Apr 23, 2024

·

Stayed 1 night

Booked in last minute to break up a long drive. Parking was on site but not designated, lucky to get one as someone left. Room was decent size however the bathroom was very tight. If you had mobility issues you would not be able to step up and over the bath edge to have a shower. The shower body wash was empty with no other soap provided. I let reception know as we left to go to dinner and they said that it would be done while we were out. Upon return reception was not attended and there was still no soap. We used shampoo for washing instead. No drinking water provided in the rooms and no glasses in mini fridge to keep tap water cold. Nice easy walk to plenty of dinner options.

6

David

May 5, 2025

·

Stayed 2 nights

Had a quiet weekend in Rockhampton. Hotel was ok but room located opposite lift and you could hear it rumbling up and down. Hotel only has one lift. Coffee was not renewed when room was serviced. Good location

4

David

Sep 16, 2024

·

Stayed 1 night

Best location under $200 however no secure undercover car parks was available over the weekend and the swimming pool was dirty and unusable. Room was good & breakfast was good. Fine for a transit stayover near restaurants.

4

Denis

Jan 30, 2025

·

Stayed 1 night

Area is very unsafe and limited parking taken up by their own staff. They have closed off the hotel parking because of breakins and as a way of absolving themselves they now provide next to no parking while gangs roam the streets. Also they slap you with an extra $40 if you want the pullout couch made, although the room was booked for 3 they provided one bed and did not make the pull out couch, this is a blatant and shameless hidden cost. They also didnt let the breakfast buffet know that our breakfast was included so we were asked to pay, when we objected we had to stand there embarrassed waiting while they tried to sort it out.

2

Hanan

Jan 16, 2025

·

Stayed 1 night

Nothing like pictured online. So unsafe, detectives were in the lobby yo investigate multiple break and enters and car theft. The rooms were ok but very old nothing like the pictures.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness varies: many found rooms clean, but recurring reports cite mould, dust, and occasional bathroom odours.

Related guest reviews

8

Lorena

Feb 11, 2024

·

Stayed 1 night

It was clean & comfortable. Easy parking. Staff friendly.

6

Kaylee

May 22, 2025

·

Stayed 2 nights

The room we were given was on the third floor facing the restaurant and pool. The overall cleanliness of the room was bad. Dust was everywhere. The carpet was not vacuumed so you can see dog hairs in the room?? Are pets allowed? It was unbelievable! The air conditioner was not working properly. The room was stuffy and hot. They really need to look at the ventilation of the room. I felt suffocated in the room and had to open the sliding door for air circulation.

4

Fiona

Nov 14, 2025

·

Stayed 3 nights

Hotel is very dated and needs a good refurbishment. Shower had mould. Fittings leaking hot water Aircon system old and not working properly.

8

Byron

Dec 27, 2025

·

Stayed 1 night

Very clean. Great amenities

8

Grayson

Jun 23, 2025

·

Stayed 2 nights

Rooms and hotel clean and comfortable enough, just very old and the place needs a massive refurb. Great central position and nice comfy bed. Good for a stopover in Rocky.

4

scott

Aug 9, 2025

·

Stayed 1 night

There was mold on the roof of the room which has been atrempted to be painted over. Taps leaked constantly all night and nild in the bath tubs.

8

Adam

Apr 6, 2024

·

Stayed 2 nights

Pleasant room, bathroom smelt bad

8

Chloe

Jan 4, 2025

·

Stayed 1 night

Easy check in, clean

10

Laurelle

Jan 18, 2026

·

Stayed 1 night

Nice and clean room.

8

Patricia

Aug 23, 2025

·

Stayed 1 night

It was nice and clean and staff were all amazing

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Beds are comfortable and some rooms are spacious with river views, but decor is dated. Multiple reviews note air-conditioning problems and occasional noise or small rooms.

Related guest reviews

4

Fiona

Nov 14, 2025

·

Stayed 3 nights

Hotel is very dated and needs a good refurbishment. Shower had mould. Fittings leaking hot water Aircon system old and not working properly.

6

Augusta

May 4, 2024

·

Stayed 1 night

Parking was very limited and not in a great area. The room needed maintenance, limited hot water no a/c. The front desk was rude at checkout. However, the lady that checked us in was very nice and the bed was comfortable.

10

Nicole

Oct 3, 2024

·

Stayed 1 night

Room was nice and big. Very comfortable. Had to engage the airconditioner as the room was very hot when i got in. A bit tricky understanding the ducted air cond operation.

10

Norine

Oct 7, 2024

·

Stayed 4 nights

Great location, beautiful view of the river, l spent most my time on the balcony looking over the river and mountains, l will stay there again.

8

Andrew

Apr 22, 2025

·

Stayed 5 nights

The room was clean and comfortable and the staff very friendly. The temperature control for the air conditioning system would make an buzzing sound during the night that kept waking me up like an alarm clock at random times. It would stop when I turned the dial and adjusted the temperature but the buzzing would start again.

4

Benjamin

May 2, 2023

·

Stayed 1 night

We paid $220 for our room for the night, and it was nowhere near worth this price. tiny room, no fan, air conditioning didnt work. very clean and looked nice but overall was a waste of money and a big regret.

6

narelle

Oct 30, 2023

·

Stayed 1 night

View from the Riverview room was lovely.

8

Grayson

Jun 23, 2025

·

Stayed 2 nights

Rooms and hotel clean and comfortable enough, just very old and the place needs a massive refurb. Great central position and nice comfy bed. Good for a stopover in Rocky.

6

David

May 5, 2025

·

Stayed 2 nights

Had a quiet weekend in Rockhampton. Hotel was ok but room located opposite lift and you could hear it rumbling up and down. Hotel only has one lift. Coffee was not renewed when room was serviced. Good location

10

Lyell

Apr 22, 2025

·

Stayed 2 nights

Always stay her when visiting Rockhampton. Comfortable bed in central location.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are often friendly and helpful, though experiences vary with reports of rudeness, unattended reception, housekeeping lapses, and billing mix-ups.

Related guest reviews

8

Karen

Jan 27, 2025

·

Stayed 2 nights

I enjoyed staying at the Mercure, I have stayed there before, it’s close to everything and easy to get to, they need to get more covered parking for people staying there, I didn’t like parking out the back of the Mecure it didn’t feel safe, the staff at the desk were very helpful on arrival, the room was clean but the air conditioning may need a overhaul was very stuffy in the room, the only thing I was disappointed in on checkout they tried to charge my room with a breakfast fee of $28.00, I did not have a breakfast in the restaurant and it was charged to my room on the 23rd which I didn’t check in till after 4.00pm so how could I have had breakfast, the girl at the desk was lovely trying to work out what was going on, I said to check your cameras I was never in there, but management made me feel like I was not telling the truth, so it has put a bit of doubt wether too stay there again.

10

KJ

Nov 13, 2023

·

Stayed 2 nights

The staff were friendly and efficient especially the room cleaning staff.

8

Andrew

Apr 22, 2025

·

Stayed 5 nights

The room was clean and comfortable and the staff very friendly. The temperature control for the air conditioning system would make an buzzing sound during the night that kept waking me up like an alarm clock at random times. It would stop when I turned the dial and adjusted the temperature but the buzzing would start again.

10

Sharni

Jan 6, 2025

·

Stayed 2 nights

Staff were excellent. Only improvement would be a better / safer carpark

10

Steven

Jan 5, 2025

·

Stayed 1 night

Great service. Friendly staff. Very nice breakfast. Good GF options.

10

Mark

Aug 3, 2023

·

Stayed 3 nights

You need a bell at reception to alert staff in the office that you are there. I waited at counter where there was a msg saying staff was attending to guest needs so i sat in lounge and waited, eventually walking into rear office to fing a staff member seated. About 7.30 Sat evening.

4

Nita

Feb 11, 2024

·

Stayed 1 night

Staff were rude, and rushed to get you in & out. Not very good customer service.

10

Kazutaka

Sep 9, 2023

·

Stayed 3 nights

The kind staff carefully explained things in an easy-to-understand manner even for non-native speakers like us.

8

Patricia

Aug 23, 2025

·

Stayed 1 night

It was nice and clean and staff were all amazing

4

Neville

Feb 11, 2024

·

Stayed 2 nights

Staff were not customer service focused.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central spot near the river, restaurants, and the CBD, with pleasant river or mountain views from some rooms.

Related guest reviews

8

Linda

Apr 17, 2023

·

Stayed 4 nights

Clean, friendly staff and good location.

8

Brad

Dec 22, 2023

·

Stayed 1 night

A nice comfortable stay close the Rocky CBD

10

Robert

Aug 9, 2023

·

Stayed 1 night

Great room, great cost, great location

10

Norine

Oct 7, 2024

·

Stayed 4 nights

Great location, beautiful view of the river, l spent most my time on the balcony looking over the river and mountains, l will stay there again.

8

Grayson

Jun 23, 2025

·

Stayed 2 nights

Rooms and hotel clean and comfortable enough, just very old and the place needs a massive refurb. Great central position and nice comfy bed. Good for a stopover in Rocky.

8

Kerri

Apr 7, 2024

·

Stayed 2 nights

Lovely view of the mountains and river. Room was clean and comfortable and set up as I had requested- twin beds.

8

David Johan

Jan 22, 2026

·

Stayed 1 night

Helt greit overnattingssted, sentralt plassert i Rockhampton - pluss for frokost som var inkludert!

Translate

8

jim

Aug 14, 2025

·

Stayed 1 night

Close to river and restaurants. Fairly basic accommodation but ok.

8

Diane

Jan 20, 2026

·

Stayed 2 nights

Good location

10

Lyell

Apr 22, 2025

·

Stayed 2 nights

Always stay her when visiting Rockhampton. Comfortable bed in central location.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast and the on-site restaurant receive generally positive feedback, including gluten-free options, though a few guests thought breakfast quality could be better and noted billing confusion.

Related guest reviews

8

Karen

Jan 27, 2025

·

Stayed 2 nights

I enjoyed staying at the Mercure, I have stayed there before, it’s close to everything and easy to get to, they need to get more covered parking for people staying there, I didn’t like parking out the back of the Mecure it didn’t feel safe, the staff at the desk were very helpful on arrival, the room was clean but the air conditioning may need a overhaul was very stuffy in the room, the only thing I was disappointed in on checkout they tried to charge my room with a breakfast fee of $28.00, I did not have a breakfast in the restaurant and it was charged to my room on the 23rd which I didn’t check in till after 4.00pm so how could I have had breakfast, the girl at the desk was lovely trying to work out what was going on, I said to check your cameras I was never in there, but management made me feel like I was not telling the truth, so it has put a bit of doubt wether too stay there again.

8

Jeff

Feb 27, 2023

·

Stayed 1 night

Fantastic restaurant

10

Linda

Feb 1, 2023

·

Stayed 1 night

Good location with River Views. Excellent in house restaurant.

4

Dennis

Feb 5, 2026

·

Stayed 1 night

Das Hotel ist insgesamt ziemlich abgenutzt. Nur die Lobby zu renovieren, reicht leider nicht um knapp 300 AUD verlangen zu können. Hier ist dringend eine Renovierung und auch eine höhere Qualität des Frühstücks notwendig.

Translate

8

Alanna

May 23, 2024

·

Stayed 1 night

Hotel was well maintained and room was clean and good location plus the buffet breakfast at the on site restaurant was perfect.

8

Kierin

Aug 27, 2025

·

Stayed 1 night

Clean room but it showing age in parts. Breakfast was very good and convenient

8

Jeff

Dec 7, 2022

·

Stayed 19,332 nights

Loved the meal at the restaurant

10

Steven

Jan 5, 2025

·

Stayed 1 night

Great service. Friendly staff. Very nice breakfast. Good GF options.

4

David

Sep 16, 2024

·

Stayed 1 night

Best location under $200 however no secure undercover car parks was available over the weekend and the swimming pool was dirty and unusable. Room was good & breakfast was good. Fine for a transit stayover near restaurants.

6

Alannah

Oct 8, 2024

·

Stayed 2 nights

buffet breakfast was great

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7 $127
8 $105	9 $173	10 $217	11 $200	12 $200	13 $145	14 $129
15 $108	16 $191	17 $202	18	19 $196	20 $139	21 $129
22 $113	23 $170	24 $165	25 $165	26 $165	27 $133	28 $129
29 $108	30 $165

Su	Mo	Tu	We	Th	Fr	Sa
		1 $134	2 $150	3 $150	4 $108	5 $108
6 $108	7 $129	8 $129	9 $129	10 $129	11 $129	12 $129
13 $129	14 $129	15 $129	16 $129	17 $129	18 $129	19 $129
20 $129	21 $129	22 $129	23 $129	24 $129	25 $129	26 $129
27 $129	28 $129	29 $129	30 $129	31 $186

Mercure Rockhampton

Prices for Mercure Rockhampton

Monthly average prices

About this property

Location

Room options

River View

Room, 2 Twin Beds

Standard Room, 1 Queen Bed

Guest reviews of Mercure Rockhampton

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Mercure Rockhampton

Considering this hotel for your Rockhampton trip?

Prices for upcoming dates