Karaka Tree Motel

I have to say that I’m not enjoyed my time at Karaka Tree Motel. 1. I’m expecting there’s will be spa pool in each room. Apparently it’s not. This false advertisement is very disappointing and upsetting. 2. The room is cold. Only one works heater was provided. 3. There’s exposed electrical connector hanging on the tv. It’s not even secured make it even dangerous hazards. Especially when I’m travelling with my kids. 4. There’s a connecting room that not even been locked. It’s makes me feels unsafe. Overall, I do not enjoyed my stay and will suggest others to think twice before staying in this motel. I do have some pictures to show the hazard

Smoke detector was removed, Mineral bath was dirty, leaking tap in bathroom, low water pressure in shower, cigarette butts in container outside window, no milk given, general condition of unit was out-dated and needed a lot of maintenance

I like the spa room plenty of space, got what I asked for ie shortage of towels/bathmats. Kitchen handy location in room but needs simple cleaning overall. Average stay for the price. Could do with a small couch inside and table/chairs for outside usage to enjoy the view of lake.

Upon arrival to our room, the first thing we noticed was the used towels on the floor in the spa room covered in hair. Next we noticed stalks of cherries and strawberries ends left next to the spa, the spa was not clean. All doors were damaged or had been smashed, the door lock was fiddly to secure. The mirrors were dirty and had not been cleaned. There were ‘white mark’ stains on the couch, the tv did not have Sky as it was advertised. The kitchenette doors did not close (and half were missing) and kitchen was dirty. Bathroom was gross, floor had grime and there was mould on the ceiling and bits of toilet paper left on the floor. The light fixing/vent was completely exposed with cobwebs and dirty hanging. There was no toilet paper in the holder. After bringing the ‘dirty towels’ to the staffs attention it seemed there was no care, although they were removed. The room was out dated, and there was no effort taken to improve or actually clean anything. We didn’t spend anytime in the room, and left earlier than expected.

As soon as I walked in the reception had ripped seating. Got to the room and there was stains on the bed, no soap, tv didn’t work, no smoke alarm, no hot water, the spa pool was extremely dirty. I wouldn’t recommend this to anyone and will be asking for my money back. Didn’t get through 3 hours in this place! Felt so unsafe the entire time ended up forking out over $650 for safer accomodation. Will not be back!

Love the hige spa pools , would be nicer if they had a good clean everynow and again though

We got a good deal on this property. We have stayed here a number of times pre covid. Accepting this is a budget motel, I was happy with the motel. TV set up was not great along with the internet and we couldn't get the microwave to work. The hot pool that fills in lightning speed off set the rest of it. Iwas very satisfied for the value for money. I think some of the other reviesw were a bit harsh for what you pay.

Property dirty, unsafe with power cords all over the place, hole in floor that we would trip over. Slugs in bathroom. Holes in walls. Untidy surrounds, garbage outside windows. Poor to no. Internet access. Tvs didn't work due to internet. No sky TV as advertised on the billboard out the front. We paid for a spa unit and no spa yet advertised on Expedia and on billboard as having a spa. Unhelpful staff. No mention of a refund or partial when I approached them with the issues. Worse motel I have ever stayed in. DON'T STAY HERE

I booked and paid for a one bedroom suite with a spa and we ended being put in a dirty 1 room unit that had unrepaired screwholes in the shower, i felt dirtier aftwr i got out, not only did their clerk not really seem to care but also our room had no spa pool in it and believe it or not we didnt even get a tv in the room, ive stayed many times and love the spa units but this room (12a) was gross with no features. I give 1 star because the bed was comfy but thats it.

温泉？の大きなバスタブ最高

Smoke detector was removed, Mineral bath was dirty, leaking tap in bathroom, low water pressure in shower, cigarette butts in container outside window, no milk given, general condition of unit was out-dated and needed a lot of maintenance

Upon arrival to our room, the first thing we noticed was the used towels on the floor in the spa room covered in hair. Next we noticed stalks of cherries and strawberries ends left next to the spa, the spa was not clean. All doors were damaged or had been smashed, the door lock was fiddly to secure. The mirrors were dirty and had not been cleaned. There were ‘white mark’ stains on the couch, the tv did not have Sky as it was advertised. The kitchenette doors did not close (and half were missing) and kitchen was dirty. Bathroom was gross, floor had grime and there was mould on the ceiling and bits of toilet paper left on the floor. The light fixing/vent was completely exposed with cobwebs and dirty hanging. There was no toilet paper in the holder. After bringing the ‘dirty towels’ to the staffs attention it seemed there was no care, although they were removed. The room was out dated, and there was no effort taken to improve or actually clean anything. We didn’t spend anytime in the room, and left earlier than expected.

Very old and run down. Dusty and bathroom not clean. No milk provided even when advised they would drop it off. Tv wouldnt work. Jug had to have the switch held to boil. Extra pillows where gross(glad we had our own) Glad we were only one night. Will not be returning

As soon as I walked in the reception had ripped seating. Got to the room and there was stains on the bed, no soap, tv didn’t work, no smoke alarm, no hot water, the spa pool was extremely dirty. I wouldn’t recommend this to anyone and will be asking for my money back. Didn’t get through 3 hours in this place! Felt so unsafe the entire time ended up forking out over $650 for safer accomodation. Will not be back!

The manager was lovely and the bed was clean and comfortable but the shower was dirty and the bench in the kitchen was chipped plus there were spiders above two light switches and on the wall

Friendly staff. clean amenities. Only improvement we could pick was a heat pump in the room.

No Soap provided in the bathroom. No face cloth or hand towel. Room hadn't been cleaned of cobwebs around window catch's and windows were dirty. Used shampoo packets and cobwebs down the side of the bathroom vanity. Key provided to the room didn't work. Some lights didn't work. Adjoining room door didn't lock with the key provided and no way to lock it to keep my room isolated from someone else coming in if the other room got booked. Staff seemed indifferent to this issue. No milk offered or provided. No additional bedding if it got cold. TV lost Wifi frequently. Stayed 2 days, room not serviced after the first day - which I was expecting. Check in was a joke, after 2pm (official time to check in) spent 20 minutes pushing the buzzer and calling out, 4 other people and a serviceman also waiting for attention at this time. Very poor. A little bit of effort from them could have changed this easily.

the room smelt very musty, it was run down, the kitchen sink tap was almost coming off at the base, the teatowel and cloth was dirty, all the cutley, dishes and cooking gear was filty, repairs in the showeroom were unfinished, curtains in the second room were coming off ...fire alarm was beeping all night, TV would not go.....no milk etc etc the manager was a lovely man who had only been there 2 months. he was the only good thing.

It appears the property has different owners than when i last stayed here. Cleaning needs to be upgraded. The area around the fridge was very dirty and dirty towels from previous guests were left on the floor in the dpa bath room in my unit. The tv didn't work alrhough the owner attempted to get it working, he gave up in the end. There were no easy chairs in the room and heating was s tiny fan heater. The general condition of the unit was dated and slightly run down but not too bad. The plant pot ashtray outside the room had not been cleaned out and on the morning i keft, the cleaner knocked on my door at 9.30 a.m. and asked how much longer i was going to be before i vacated. Having said all that, i would probably still stay here but would look at other options first.

Property dirty, unsafe with power cords all over the place, hole in floor that we would trip over. Slugs in bathroom. Holes in walls. Untidy surrounds, garbage outside windows. Poor to no. Internet access. Tvs didn't work due to internet. No sky TV as advertised on the billboard out the front. We paid for a spa unit and no spa yet advertised on Expedia and on billboard as having a spa. Unhelpful staff. No mention of a refund or partial when I approached them with the issues. Worse motel I have ever stayed in. DON'T STAY HERE

Overall a decent property to stay for its price. Just a bit run down with broken door handle and leaky room stain otherwise good. Staff are friendly and courteous.

Not enough cutlery or crockery tv very poor and cutout all the time shower base broken no bathmat

Property needed a major tidy up with weeds and dead plants in pots etc. No SKY as advertised. Rooms very outdated and in need of repair. Cleaning left a lot to be desired. Also office still closed for checkout at 8.45am.

No Soap provided in the bathroom. No face cloth or hand towel. Room hadn't been cleaned of cobwebs around window catch's and windows were dirty. Used shampoo packets and cobwebs down the side of the bathroom vanity. Key provided to the room didn't work. Some lights didn't work. Adjoining room door didn't lock with the key provided and no way to lock it to keep my room isolated from someone else coming in if the other room got booked. Staff seemed indifferent to this issue. No milk offered or provided. No additional bedding if it got cold. TV lost Wifi frequently. Stayed 2 days, room not serviced after the first day - which I was expecting. Check in was a joke, after 2pm (official time to check in) spent 20 minutes pushing the buzzer and calling out, 4 other people and a serviceman also waiting for attention at this time. Very poor. A little bit of effort from them could have changed this easily.

Clean, comfortable, quiet reasonably close to town.

Property isn’t as advertised. Arrived and they couldn’t find our booking straight away. It’s the middle of winter with heavy snow on the mountains and the only heating in the room was a small fan heater, would not meet housing standards for any form of accommodation. Property isn’t maintained, room is dark and cold. We had just arrived from Ohakune and to walk into the room we knew it wasn’t going to be warm enough for the temperatures it gets down to at night. Motel refused refund, lost out on money when we had to book elsewhere due to not wanting to get sick. Bathroom is the size of a closet. Overpriced for what you get. Would not recommend. Might have to approach Ministry of Business to get the refund under the Consumers Guarantee Act at this point.

It appears the property has different owners than when i last stayed here. Cleaning needs to be upgraded. The area around the fridge was very dirty and dirty towels from previous guests were left on the floor in the dpa bath room in my unit. The tv didn't work alrhough the owner attempted to get it working, he gave up in the end. There were no easy chairs in the room and heating was s tiny fan heater. The general condition of the unit was dated and slightly run down but not too bad. The plant pot ashtray outside the room had not been cleaned out and on the morning i keft, the cleaner knocked on my door at 9.30 a.m. and asked how much longer i was going to be before i vacated. Having said all that, i would probably still stay here but would look at other options first.

Very dated. Heater didn't work so room was cold. Internet was not great which meant the smart tv kept buffering. We eventually switched tv off. Could hear everything from people upstairs. Uncomfortable beds. Wouldn't stay for longer than a night.

Property dirty, unsafe with power cords all over the place, hole in floor that we would trip over. Slugs in bathroom. Holes in walls. Untidy surrounds, garbage outside windows. Poor to no. Internet access. Tvs didn't work due to internet. No sky TV as advertised on the billboard out the front. We paid for a spa unit and no spa yet advertised on Expedia and on billboard as having a spa. Unhelpful staff. No mention of a refund or partial when I approached them with the issues. Worse motel I have ever stayed in. DON'T STAY HERE

I booked and paid for a one bedroom suite with a spa and we ended being put in a dirty 1 room unit that had unrepaired screwholes in the shower, i felt dirtier aftwr i got out, not only did their clerk not really seem to care but also our room had no spa pool in it and believe it or not we didnt even get a tv in the room, ive stayed many times and love the spa units but this room (12a) was gross with no features. I give 1 star because the bed was comfy but thats it.

The person on duty was so accomodating n friendly. He was amazing. The place was missing lots of things, maybe too higher expectations for what we paid like TV didn’t work, only coffee, no spare blankets on cold night, limited power points. Place was clean and he allowed us to swap rooms. Spoke to people who have stayed there before and doesn’t sound like anything has changed! Sad! Won’t stay there again!

Overall a decent property to stay for its price. Just a bit run down with broken door handle and leaky room stain otherwise good. Staff are friendly and courteous.

Property needed a major tidy up with weeds and dead plants in pots etc. No SKY as advertised. Rooms very outdated and in need of repair. Cleaning left a lot to be desired. Also office still closed for checkout at 8.45am.

Friendly staff. clean amenities. Only improvement we could pick was a heat pump in the room.

No Soap provided in the bathroom. No face cloth or hand towel. Room hadn't been cleaned of cobwebs around window catch's and windows were dirty. Used shampoo packets and cobwebs down the side of the bathroom vanity. Key provided to the room didn't work. Some lights didn't work. Adjoining room door didn't lock with the key provided and no way to lock it to keep my room isolated from someone else coming in if the other room got booked. Staff seemed indifferent to this issue. No milk offered or provided. No additional bedding if it got cold. TV lost Wifi frequently. Stayed 2 days, room not serviced after the first day - which I was expecting. Check in was a joke, after 2pm (official time to check in) spent 20 minutes pushing the buzzer and calling out, 4 other people and a serviceman also waiting for attention at this time. Very poor. A little bit of effort from them could have changed this easily.

Property isn’t as advertised. Arrived and they couldn’t find our booking straight away. It’s the middle of winter with heavy snow on the mountains and the only heating in the room was a small fan heater, would not meet housing standards for any form of accommodation. Property isn’t maintained, room is dark and cold. We had just arrived from Ohakune and to walk into the room we knew it wasn’t going to be warm enough for the temperatures it gets down to at night. Motel refused refund, lost out on money when we had to book elsewhere due to not wanting to get sick. Bathroom is the size of a closet. Overpriced for what you get. Would not recommend. Might have to approach Ministry of Business to get the refund under the Consumers Guarantee Act at this point.

the room smelt very musty, it was run down, the kitchen sink tap was almost coming off at the base, the teatowel and cloth was dirty, all the cutley, dishes and cooking gear was filty, repairs in the showeroom were unfinished, curtains in the second room were coming off ...fire alarm was beeping all night, TV would not go.....no milk etc etc the manager was a lovely man who had only been there 2 months. he was the only good thing.

It appears the property has different owners than when i last stayed here. Cleaning needs to be upgraded. The area around the fridge was very dirty and dirty towels from previous guests were left on the floor in the dpa bath room in my unit. The tv didn't work alrhough the owner attempted to get it working, he gave up in the end. There were no easy chairs in the room and heating was s tiny fan heater. The general condition of the unit was dated and slightly run down but not too bad. The plant pot ashtray outside the room had not been cleaned out and on the morning i keft, the cleaner knocked on my door at 9.30 a.m. and asked how much longer i was going to be before i vacated. Having said all that, i would probably still stay here but would look at other options first.

Property dirty, unsafe with power cords all over the place, hole in floor that we would trip over. Slugs in bathroom. Holes in walls. Untidy surrounds, garbage outside windows. Poor to no. Internet access. Tvs didn't work due to internet. No sky TV as advertised on the billboard out the front. We paid for a spa unit and no spa yet advertised on Expedia and on billboard as having a spa. Unhelpful staff. No mention of a refund or partial when I approached them with the issues. Worse motel I have ever stayed in. DON'T STAY HERE

I booked and paid for a one bedroom suite with a spa and we ended being put in a dirty 1 room unit that had unrepaired screwholes in the shower, i felt dirtier aftwr i got out, not only did their clerk not really seem to care but also our room had no spa pool in it and believe it or not we didnt even get a tv in the room, ive stayed many times and love the spa units but this room (12a) was gross with no features. I give 1 star because the bed was comfy but thats it.

I like the spa room plenty of space, got what I asked for ie shortage of towels/bathmats. Kitchen handy location in room but needs simple cleaning overall. Average stay for the price. Could do with a small couch inside and table/chairs for outside usage to enjoy the view of lake.

Close to town

Clean, comfortable, quiet reasonably close to town.