Is parking available at the hotel?

Free self-parking is available on-site. Covered valet parking is also offered for a fee of CAD 25 per night, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available for a fee of approximately CAD 16 to 20 per person. Specific serving hours are not mentioned.

Does the hotel allow pets?

Pets are allowed in specific rooms only, with a fee of CAD 50 per accommodation, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 16:00 and check-out is at 11:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details on bathrooms and pool access features are not provided.

What is the hotel's location in relation to key landmarks?

The hotel is located in West Edmonton, just steps from Fantasyland and World Waterpark, and 0.1 mi from West Edmonton Mall. Galaxyland is approximately 0.9 mi away.

Does the hotel have a swimming pool?

Yes, the hotel features a swimming pool. Specific details regarding the type of pool (indoor/outdoor) and operational hours are not provided.

What are the hotel policies regarding children?

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Fantasyland Hotel in Edmonton

Average nightly price at Fantasyland Hotel by month, last 12 months (USD)
Month	Average price
January	US$190
February	US$247
March	US$227
April	US$196
May	US$164
June	US$167
July	US$221
August	US$289
September	US$162
October	US$218
November	US$210
December	US$205

What guests think

Fantasyland Hotel draws guests for its unbeatable location inside West Edmonton Mall and fun themed rooms, while feedback repeatedly mentions very slow, crowded elevators, dated décor, and intermittent maintenance issues such as heating, air‑conditioning, and hot‑water problems.

Many reviews praise friendly, accommodating staff, but service responsiveness and check‑in lines vary by time and crowd levels. Cleanliness ranges from spotless rooms to reports of odors, mold, and poorly cleaned tubs. The location and spacious rooms suit mall‑focused trips, yet some find the overall value high for the condition. Expect convenience first, with trade‑offs in age and wait times.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Elevators are a recurring pain point, with long waits and occasional outages; some guests also noted renovation noise. Valet parking earns praise, while a few mentioned the lack of a pool or fitness facility and missing in-room microwaves.

Related guest reviews

6

Michelle

26 Aug 2024

·

Stayed 4 nights

Great to stay there because of easy shopping/food/entertainment. However 2 out of four elevators working the entire 5 days we were there, down to one elevator at checkout this morning. Very very busy weekend and the delays were insane. And apparently they don’t allow people to take the stairs.

8

Ellen

30 Aug 2024

·

Stayed 2 nights

Everything about the property is excellent but 2 of the 4 elevators were not working and it created a huge traffic problem, sometimes the only way to get up or down was to use the stairs. The elevators need to be replaced since they are from the 1980's. We will not stay there again until the elevators are all working.

6

Ronelle

31 Dec 2025

·

Stayed 2 nights

The room was great - but the wait to use the elevators is not acceptable.

8

Matt

11 Jan 2026

·

Stayed 2 nights

No breakfast included. The hotel elevators are horribly slow.

10

Stephen

21 Dec 2025

·

Stayed 1 night

Room was awesome!!! Our first time. Recommend the parking valet. For the extra 25$. A-1 service and vehicle was warm when we checked out! Valet service exceptional! 🤘

6

Michael

1 Sept 2024

·

Stayed 3 nights

Elevators were not working. Sometimes none of the 4 were working. Half hour waits.

8

Jeff

12 Sept 2025

·

Stayed 5 nights

Our only issue was it was under renovation while we were there and quite noisy and dusty. Having said that, I'm sure if we had requested a room on a different floor it would have been granted. Unrenovated rooms looking a little tired but as mentioned above they are in the process of improving the accommodations.

6

Lucille

31 Jan 2025

·

Stayed 1 night

Elevators were not working

4

Dave

25 Jan 2026

·

Stayed 1 night

The line to get on the elevators was long and unsatisfactory. Elevators were overcrowded and extremely slow. Room was satisfactory however bathrooms were dated. The price to stay at a room at Fantasyland land is overpriced. I recommend to stay elsewhere.

2

Nicole

24 Apr 2025

·

Stayed 1 night

No amenities at hotel. No fitness facility. No breakfast. You pay a lot of money to be at that mall.

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Cleanliness

Cleanliness feedback is mixed: many guests found rooms very clean, while others reported odors, mold, hair, stains, or dirty tubs and jets. Housekeeping consistency varies between stays.

Related guest reviews

10

Lisa

1 Oct 2025

·

Stayed 3 nights

Rooms were very clean, great location walking right into the mall

10

Christine

9 Feb 2026

·

Stayed 2 nights

A very clean room, NO DIRTY CARPET ON THE FLOOR. Good beds, clean bedding, nice pillows. Staff were always respectful and helpful. Restaurants food and drinks were great

4

Michelle

15 Feb 2025

·

Stayed 3 nights

Mouldy around the windows. Dirty light fixtures

10

Breanna

4 Jan 2026

·

Stayed 1 night

The room was excellent. Clean and comfortable. The front staff were fantastic.

10

Judy

7 Aug 2025

·

Stayed 2 nights

Very nice place to stay. thank you and very grateful to stay at a very clean hotel

2

Travis

25 Apr 2025

·

Stayed 1 night

We chose to stay at fantasyland, because we had spent the day at the waterpark and wanted the convenience of the close proximity. We chose a room with bunk beds for the kids. The room had dried boogers all over the door frame to the bathroom and more boogers stuck everywhere around the bunk beds. Absolutely disgusting, unfortunately we did not notice any of it until late and night. The room had run down furniture and light fixture were bent and barely hanging on the wall. Let’s just say for the price I was extremely disappointed. Not a chance I’ll be back.

6

Morgan Shelby

14 Nov 2025

·

Stayed 2 nights

Room cleanliness, there was hair in the bed and in the shower. Tv didn’t work. Hallways smelled bad. It was mid.

4

Ryley

5 Aug 2025

·

Stayed 2 nights

This was our annual family trip, last year was great, room was clean, everything worked (such as the waterfall in the jacuzzi etc.), so this year we booked 2 nights instead of just the 1 since the kids had so much fun. This year, it is apparent that things have gone down hill. Last year I wrote a raving review of the kids cheese pasta room service, this year it was obviously made by someone else and seperated. Overall room service food was mediocre and overpriced. This year the jacuzzi tub waterfall (Polynesian room) only worked when adding water, jets barely worked at all and did not fill waterfall. Our biggest problem though was the state of the room. I think it was given a surface clean, but was absolutely nasty. Floor was sticky, filth in the corners, around mattress, under beds. My kid dropped a lego piece under the side bench of the bed, I reached under and came out with a half eaten potato chip. My wife kept complaining that it smelled like someone had been cooking curry in the room, and overall we were just disgusted by the filth (I did check for bed bugs, luckily no evidence of those). Concierge and front desk staff was great, no complaints there, just room upkeep and cleanliness. Sadly we will not be returning to Fantasyland Hotel, the kids love it, but the room was just too gross, especially for close to $400 per night it's just unacceptable.

10

Dustin

11 Nov 2025

·

Stayed 2 nights

Clean room, great staff

4

Chad

11 Nov 2025

·

Stayed 1 night

There was blood all over the rug, wall, and roof, it seems like there was a murder in that room. There were hairballs on the shower wall, and didn’t smell good, overall the room just felt dirty. The beds were also smaller than listed online. Not a great experience.

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Rooms

Rooms are often spacious and beds comfortable, but many feel dated with dim lighting, small bathrooms, limited outlets or USB ports, and thin soundproofing. Some guests also experienced unreliable Wi‑Fi.

Related guest reviews

6

Sam

3 Jan 2026

·

Stayed 1 night

Room was very dated. Was nothing like the photos. Poor lighting made the room very dark and the paint was chipped in a lot of places. We ordered room service and the food was average but expensive for what we got.

6

wallace

23 Sept 2025

·

Stayed 1 night

The property is old and tired looking.

10

jackie

5 Oct 2025

·

Stayed 1 night

The room was clean and very spacious. Front desk staff were friendly and professional. Great place to stay if going to the dinner theatre

6

Sanija

16 Nov 2025

·

Stayed 3 nights

Average hotel but convenient if you want to be in the mall all throughout your stay. Rooms are clean. Elevator is super full all the time. Aircon fan makes a loud noise and no soundproofing in adjacent rooms.

10

Richard

27 Dec 2025

·

Stayed 4 nights

Room was clean, spacious and in good shape

10

LAUREL

10 Sept 2025

·

Stayed 1 night

Very comfortable beds.

10

jason

6 Aug 2024

·

Stayed 2 nights

Themed rooms were awesome, unfortunately not good enough wifi to do work.

4

Fern

17 Nov 2025

·

Stayed 2 nights

Our room had small window overlooking rooftop and mechanical room (?) and had no natural light. All lighting was very dim so room was dark and depressing. Very few electrical outlets and no usb outlets for charging. We had to unplug coffee pot to charge phones.

10

Lana

1 Dec 2025

·

Stayed 1 night

Convenience, size of room

10

Youngsim

23 Jul 2025

·

Stayed 1 night

very spacious room for 6 people. love easy accessibility to mall

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Service

Staff are frequently described as friendly and helpful, but service can be inconsistent with long check-in lines, occasional rudeness, and slow responses to problems.

Related guest reviews

10

Kristine

26 Jul 2024

·

Stayed 3 nights

We arrived early and were able to check in right away! Front desk staff was great rooms were nice. Enjoyed out stay. The only thing this Hotel could use is a better gift store. There was hardly anything in the store.

4

Holly

26 Oct 2025

·

Stayed 1 night

We have stayed at this hotel for our anniversary for 23 years. This year we were so disappointed, and the staff did nothing to offer any solutions. The bed was so uncomfortable sleeping was difficult, the air conditioning and thermostat were both broken so the room was unbearably hot and at 3am people were screaming in the halls and knocking on our door. It’s one thing to experience this in a $150 a night hotel but this was over $400 for a night. I would have expected the staff to be more helpful and proactive in solving the concerns. Such a disappointing way to spend our anniversary.

10

Keltie Jenell

12 Aug 2025

·

Stayed 1 night

Excellent helpful staff and comfortable rooms. Great location within the mall as well.

2

dawn

26 Aug 2025

·

Stayed 2 nights

Staff was rude and not helpful

10

Joyce

9 Aug 2025

·

Stayed 1 night

Staff very friend and helpful

10

Arlene

13 Aug 2025

·

Stayed 1 night

We were welcomed by an amazing staff, Marichu. Great service!

10

AGNES

4 Nov 2024

·

Stayed 2 nights

The front desk Mary was very helpful and jolly she made sure were ok and assisted us on the information that we need

4

Richard

15 Jun 2025

·

Stayed 1 night

Huge line up at check it. It took an hour. More staff needed.

2

Darren Ross

3 Jan 2025

·

Stayed 2 nights

Terribly understaffed resulting in very long waits at check in and concierge

10

Una

20 Sept 2024

·

Stayed 3 nights

The staff was super helpful and friendly. Very patient. Would recommend.

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Location

Consistently praised for being inside West Edmonton Mall, offering easy access to shopping, dining, attractions, and events.

Related guest reviews

10

Lisa

1 Oct 2025

·

Stayed 3 nights

Rooms were very clean, great location walking right into the mall

10

Lynn J

6 Aug 2024

·

Stayed 1 night

Super convenient if going to the mall.

10

Thomas

19 Aug 2025

·

Stayed 4 nights

Great Location to shop West Edmonton Mall. All the facilities were there for our total vacation.

10

Paul

17 Aug 2025

·

Stayed 1 night

The convenience of it being in the mall and the room was really good

10

Hyowon

2 Sept 2025

·

Stayed 1 night

Location, location.

10

Richard

3 Aug 2025

·

Stayed 4 nights

Location

10

Paul

4 Jul 2025

·

Stayed 1 night

Love the property great place to stay when you’re going to jubilations or just shopping in the mall very relaxing

8

Sterling

9 Sept 2025

·

Stayed 3 nights

Property is a little dated, but the location is awesome for visiting the mall

8

Erica

29 Mar 2025

·

Stayed 1 night

Just stayed for one night while enjoying some of the activities in the mall. Hotel is dated but was totally adequate for our needs, and convenience in the mall can’t be beat.

8

ASHLEY VICKY

3 Jan 2025

·

Always great to stay at this hotel that is attached to West Edmonton Mall; super convenient to shop, play, rest at our leisure and not have to worry too much about where everyone is in the party. We actually used valet service during this visit because of the chaos of parking on boxing day with a tall vehicle, and they were great and helpful, especially when trying to load and unload our luggage. During this stay, we were very disappointed with housekeeping. They knocked on our door later at night (~10pm) to deliver an item we had requested earlier in the day, but they were not courteous to speak quieter when we asked them to multiple times, telling him that we have a sleeping baby in the room, because we had finally just gotten our baby to sleep after fussing for a couple of hours. Otherwise, the stay was great! They were able to accommodate for our large party to stay on the same floor as well!

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Dining

Breakfast is typically not included; there are many restaurants in the mall. On-site dining and room service reviews range from very good to average, with some noting higher prices or slow delivery.

Related guest reviews

6

James

13 Aug 2025

·

Stayed 3 nights

Great being in mall, for the price should include breakfast

10

Deanna

6 Nov 2025

·

Stayed 1 night

No breakfast provided. Room was fine.

8

Lana

10 Nov 2025

·

Stayed 1 night

I did not get a free breakfast

10

Tammie

14 Jul 2025

·

Stayed 2 nights

Great room, clean and friendly Room service was excellent

8

Randi

19 Jun 2025

·

Stayed 2 nights

The rooms are old and showing their age. Our room had 2 outlets that we could access which was very unfortunate. The one outlet by the beds was partially covered by the bed frame and we had to bend our plug just to fit my CPAP machine there. All the furniture showed lots of wear and tear. The room was clean but the elevators and hallways were dirty. We ate and had drinks at L1 and it was good and the staff was great. Very friendly. All the staff was helpful and very kind. Our stay was very enjoyable and we will be back.

6

Anica

23 Feb 2025

·

Stayed 1 night

Comfortable and clean room. Helpful staff. Elevators very very slow and stairs say emergency exit only. Leave time for elevator. Recommend reservations for breakfast at the Lounge and don’t order the grilled ham as it is deli meat; the rest of breakfast was very good and many choices. So nice to be at the mall.

8

Matt

11 Jan 2026

·

Stayed 2 nights

No breakfast included. The hotel elevators are horribly slow.

8

Cheryl

27 Oct 2025

·

Stayed 2 nights

Breakfast was not included in our stay however plenty of restaurants available would have been nice to have robes in the rooms but overall stay was good

4

Ryley

5 Aug 2025

·

Stayed 2 nights

This was our annual family trip, last year was great, room was clean, everything worked (such as the waterfall in the jacuzzi etc.), so this year we booked 2 nights instead of just the 1 since the kids had so much fun. This year, it is apparent that things have gone down hill. Last year I wrote a raving review of the kids cheese pasta room service, this year it was obviously made by someone else and seperated. Overall room service food was mediocre and overpriced. This year the jacuzzi tub waterfall (Polynesian room) only worked when adding water, jets barely worked at all and did not fill waterfall. Our biggest problem though was the state of the room. I think it was given a surface clean, but was absolutely nasty. Floor was sticky, filth in the corners, around mattress, under beds. My kid dropped a lego piece under the side bench of the bed, I reached under and came out with a half eaten potato chip. My wife kept complaining that it smelled like someone had been cooking curry in the room, and overall we were just disgusted by the filth (I did check for bed bugs, luckily no evidence of those). Concierge and front desk staff was great, no complaints there, just room upkeep and cleanliness. Sadly we will not be returning to Fantasyland Hotel, the kids love it, but the room was just too gross, especially for close to $400 per night it's just unacceptable.

10

Ryley

1 Aug 2024

·

Stayed 1 night

It was our first time going with the kids (3 & 6yrs), we stayed in a Polynesian theme room and it was fantastic! The kids absolutely loved the jacuzzi tub and waterfall, also the paintings and beds. We got room service and the food was really good-the best thing was, surprisingly, the kids pasta with cheese sauce, it was amazing, and everything else was delicious as well. Overall I cannot recommend enough, staff were great, room was great, food was great, solid 10/10 (5 stars).

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $174	2 $166	3 $185	4 $202	5	6 $217	7 $232
8 $156	9 $182	10 $200	11 $191	12 $219	13 $247	14 $228
15 $164	16 $139	17 $146	18 $143	19 $143	20 $603	21 $190
22 $143	23 $142	24 $216	25 $189	26 $157	27 $780	28 $196
29 $138	30 $139

Su	Mo	Tu	We	Th	Fr	Sa
		1 $139	2 $138	3 $148	4 $800	5 $272
6 $139	7 $151	8 $139	9 $139	10 $151	11 $228	12 $189
13 $139	14 $139	15 $138	16 $134	17 $166	18 $196	19 $189
20 $139	21 $156	22 $151	23 $138	24 $163	25 $189	26 $203
27 $193	28 $182	29 $188	30 $188	31 $194

Fantasyland Hotel

Prices for Fantasyland Hotel

Monthly average prices

About this property

Location

Room options

Polynesian Family Theme Room

Roman Theme Room

Superior 2 Queen Room

Superior 2 Queen Room with Bunks

Western Family Theme Room

Imperial Theme Room

Victorian Coach Theme Room

Executive King Room with Jacuzzi

Guest reviews of Fantasyland Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Fantasyland Hotel

Prices for upcoming dates