Hotel Saray

Pool not available until June, only mentioned in T&C while it being shown in the cover photo.

Nice hotel but most expensive parking I have seen, 4 euros per hour. I always look for hotels with free parking and this was included in my vip status. Theyblaughed and told mevto take it up with Expedia

Hotel parking apparently needs reservation which is not mentioned anywhere, so instead of VIP access facilities I was misdirected to a parking place which closes on Saturday night only to open on Monday. Room door wouldn’t shut and was sorted by staff after my check in. Overall a very average low budget hotel which charges 4 star price.

Absolutely stunning hotel. Everything was stunning. The only down side was the unavailability of swimming pool.

Het hotel is prima. De kamer was ruim, de badkamer ook. Jammer genoeg was er maar één leunstoel voor twee personen. Ook waren er geen koffie/thee faciliteiten op de kamer. Het zwembad was heerlijk. De WiFi zou beter kunnen.

Didnt had parking available, needs to be reserved ahead of time. Disappointing.

Me gustó la ubicación. No me gustó el parking. Muy estrecho, difícil de maniobrar y un precio súper elevado!!

Nous avons choisi cet hotel pour bénéficier de la piscine. Cependant elle n’ouvre que en saison, à partir de mi juin. Ce qui n’était pas indiqué lors de la réservation. Parling beaucoup plus cher que les autres options de stationnement. L’hôtel est tout de même bien situé et le personnel agréable.

Todo genial, pero la piscina cerrada por obras en el hotel es una lástima.

Nice Hotel with most staff very pleasant. Internet however is terrible. Had issues with room servicing which was inconsistent. Our concerns aside I would still recommend staying there.

La habitación tenía mucho olor a cigarrillo. Desayuno bastante ruidoso el lugar.

Stanza pulita, personale cortese

Séjour de 3 nuits. Très bel hôtel. Facile d'accès. Aucune restriction pour aller a l'hôtel. Parking à 19,80€/24 heures. L'hôtel est situé a 20 minutes à pied du centre ville et à 30 minutes de l'Alhambra, Generalife et de l'Albaicin, toujours à pied, mais attention, ça grimpe. Personnel accueillant, certains parlent un peu le français. Grande chambre, très jolie avec 2 fenêtres, donnant sur l'arrière de l'hôtel. Vue correcte. Très grand lit (2 mètres). Cafetière. Salle de bain un peu vieillotte. Ce qui est dommage, c'est qu'il n'y a qu'une petite aération manuelle. Ce qui fait que la salle de bain est très humide et l'humidité va, également, dans la chambre. Sinon je recommande.

Hotel excelente. Tínhamos lido em um comentário e chamou nossa atenção que o hotel parece um hotel de conto de fadas. É bonito mesmo e bem agradável. Recomendamos. Roupa de cama impecável. Tudo muito limpo e o serviço excelente. Todos muito prestativos. Próximo ao centro.

Avoid this hotel, this hotel should not even be on Expedia! Picture of the bar on the listing is deceiving but the hotel is old, smells like cigarettes and outdated. Overall a very disappointing stay with very bad customer service. Car was damage in the garage with no one taking any sort of responsibility, hotel was under construction so no pool but we were not notified before our arrival, lobby and common areas smelled like cigarette. Do yourself a favor and skip this hotel as there are so many other options that are better in Granada.

Clean

Not hospitable. We were delayed and tried to change booking after midnight cut off, it was not granted. We still had to pay for both rooms. I understood but I have traveled a lot, had my flight delayed for various reasons and never had a hotel change me for a night I didn’t stay. Tacky. There is not coffee in your room and no place to boils water. The shower water doesn’t get hot. The rooms are worn down but the beds were comfortable. The bedding is adequate. The towels were old and scratchy. The breakfast buffet is mediocre and not included. One morning we arrived at the breakfast buffet in an elevator, a staff member told us about. They said we should use it since we have a stroller as it goes all the way to the lower level where the buffet is located. When we came out in the lower level, Manager came up to us and said we couldn’t use it and tried to make us go up and around. We didn’t have much time before breakfast was over and that would have caused us to kiss it. When we passed through a wait person yelled at us to hurry up and eat and that we had five minutes only! I said we didn’t want to impose and would gladly take a refund (50$ two adults two children) and go elsewhere. A nice employee told us to stay and we did but talk about rude! Quite a few rude and aggressive employees who work for an owner presumably with cut throat policies. I would not recommend.

Todo muy bonito y limpio

Todo impecable, las instalaciones son muy buenas y cómodas y está muy bien situado.

Das Hotel ist schon etwas älter. Trotzdem ist alles sehr gepflegt und sauber. Die Lage nahe der Innenstadt ist für Besichtigungen außerordentlich günstig. Der Empfang war sehr freundlich. Parkmöglichkeit im hoteleigenen Parkhaus ist möglich und der Preis dafür moderat. Das Frühstück war reichhaltig und sehr gut.

Who gave this hotel 4 star? It's defiantly more of a motel category. Screams Old. it's nothing what you see in the pictures. It's very dated and need lot of updates. Terrible bathrooms and connecting two twin bed - they sell it as a single bed! you will never know!!! It's far from the city center and added cost of uber/ taxi. Breakfast is very okay only. Not much clean overall. Avoid if you can!

No iron

Buena, habitación amplia y cama cómoda. Ubicación tranquila

Rooms are spacious. It is 15 min walk from the center city. The only thing is that they do NOT provide irons to iron cloths. They do have a pricy dry cleaning service.

Très bel hôtel Chambre propre et spacieuse je recommande

> Le séjour était correct dans l’ensemble. La chambre était propre mais aurait besoin d’un petit rafraîchissement maintenance niveau de la porte de la salle de bain...etc. Le personnel était poli,toujours très disponible. Le petit-déjeuner pourrait être un peu plus varié. Jai pas aimé les frais cachés, cest a dire qu'ils ont mis deux fois des sodas aux frigos que mes enfants ont consommé, sans mon consentement. Et à mon départ que j'ai payé..

Best hotel in Granada; amazing decor in the room with strong Alhambra vibes. Reception staff were extremely friendly and helpful as well. Parking was a breeze. Amazing experience. Highly recommend!!!!

Het hotel is prima. De kamer was ruim, de badkamer ook. Jammer genoeg was er maar één leunstoel voor twee personen. Ook waren er geen koffie/thee faciliteiten op de kamer. Het zwembad was heerlijk. De WiFi zou beter kunnen.

整體都喜出望外，房間寛闊，環境優美。

Bed very comfy No tea or coffee in the room - very disappointing

Staff were very nice and helpful, the place was located right on the bus line and fairly close to the metro, and there were some great dining options all within walking distance. We were very happy at Saray.

Plus points, hotel close to bus stops and center. minus points, the hotel is very tired, bedroom very worn. Just 2 coffee pods per day, no milk,no tea. I complained to the hotel but they would not under any circumstances recognise Hotel.com’s membership benefits, they ignored my Plantinum status completely, didn’t even offer a glass of water. In the last 12 months we’ve stayed 36 days in Granada we love it. We have stayed in the Barceló Congress, Senator and Andalucia centre, all were much better with cheaper and much better quality breakfasts, we were treated much better as well. We will be back in Granada soon in 2025 but we will not go back to the hotel Saray, nor would we recommend it. The Hotel Saray was very disappointing, no customer care whatsoever, the other hotels we mentioned are far far superior.

The people at the front desk were VEEEERY GOOOOD. The male person we started with was just great, and the young lady we continued with, after parking the car, was beautiful - the outlook as well as her manners (have to point out, that my wife was 100% of the same opinion 😉). Sorry I didn't memorized theirs names ☹️ Also. The room was very nice, the location good, so almost a ***** experience (almost, because nothing is perfect). Definitely a hotel I would recommend 👌

Todo impecable y el personal muy amable. Ubicación perfecta. Lo único, que pedimos una cama doble y nos pusieron dos individuales. Lo demás, genial! Gracias !!

O hotel é incrível! Confortável e com excelente localização. O café da manhã é excelente. Assim como o atendimento aos hóspedes. Realmente sensacional.

Avoid this hotel, this hotel should not even be on Expedia! Picture of the bar on the listing is deceiving but the hotel is old, smells like cigarettes and outdated. Overall a very disappointing stay with very bad customer service. Car was damage in the garage with no one taking any sort of responsibility, hotel was under construction so no pool but we were not notified before our arrival, lobby and common areas smelled like cigarette. Do yourself a favor and skip this hotel as there are so many other options that are better in Granada.

Excellent property and very courteous staff

Staff struggled to manage 40 teens kicking soccer balls and being extremely loud within the hotel. I was asked to move rooms with no one to assist me in the middle of my week stay. I received no apology for the inconvenience. The front desk staff were curt and unhelpful when asked questions. I liked the housekeeping and room service staff. The dinning staff were also nice. However, There were very limited food options.

The staff were excellent very helpful and friendly

Not hospitable. We were delayed and tried to change booking after midnight cut off, it was not granted. We still had to pay for both rooms. I understood but I have traveled a lot, had my flight delayed for various reasons and never had a hotel change me for a night I didn’t stay. Tacky. There is not coffee in your room and no place to boils water. The shower water doesn’t get hot. The rooms are worn down but the beds were comfortable. The bedding is adequate. The towels were old and scratchy. The breakfast buffet is mediocre and not included. One morning we arrived at the breakfast buffet in an elevator, a staff member told us about. They said we should use it since we have a stroller as it goes all the way to the lower level where the buffet is located. When we came out in the lower level, Manager came up to us and said we couldn’t use it and tried to make us go up and around. We didn’t have much time before breakfast was over and that would have caused us to kiss it. When we passed through a wait person yelled at us to hurry up and eat and that we had five minutes only! I said we didn’t want to impose and would gladly take a refund (50$ two adults two children) and go elsewhere. A nice employee told us to stay and we did but talk about rude! Quite a few rude and aggressive employees who work for an owner presumably with cut throat policies. I would not recommend.

Staff were very nice and helpful, the place was located right on the bus line and fairly close to the metro, and there were some great dining options all within walking distance. We were very happy at Saray.

I absolutely enjoyed my stay at Saray. It is beautifully decorated and convenient. Location is perfect to everything central in Granada!

Buena, habitación amplia y cama cómoda. Ubicación tranquila

Great hotel and located within walking diatance to the town.

Séjour de 3 nuits. Très bel hôtel. Facile d'accès. Aucune restriction pour aller a l'hôtel. Parking à 19,80€/24 heures. L'hôtel est situé a 20 minutes à pied du centre ville et à 30 minutes de l'Alhambra, Generalife et de l'Albaicin, toujours à pied, mais attention, ça grimpe. Personnel accueillant, certains parlent un peu le français. Grande chambre, très jolie avec 2 fenêtres, donnant sur l'arrière de l'hôtel. Vue correcte. Très grand lit (2 mètres). Cafetière. Salle de bain un peu vieillotte. Ce qui est dommage, c'est qu'il n'y a qu'une petite aération manuelle. Ce qui fait que la salle de bain est très humide et l'humidité va, également, dans la chambre. Sinon je recommande.

Very good hotel not too far from downtown Granada.

Localización muy buena

Good Location

Un hotel bonito no tan cerca del centro pero con acceso a bus

Albergo molto bello camere molto pulite e grandi colazione super , l’albergo non è in centro ma molto comodo x visitare la città noi x andare in centro andavamo a piedi x visitare Alhambra abbiamo preso un taxi costa veramente poco

Dejligt hotel. Vi betalte for en opgradering og fik et lækkert værelse. Venligt personale. God morgenbuffet. Poolen åbnede først kl 11 selvom deres manual skrev 10. Vandet i poolen var meget koldt.

Breakfast buffet was amazing

Venimos dos parejas para pasar 4 dias fin de año, con cena Fin de año en hotel. Pasamos noche fin de año muy mal. La cena ha desastroso todo. Muy muy mala. Desde 4 platos no hemos comido ninguno. Por dinero que hemos pagado dos parejas no podía disfrutar. Carne crudo y mal sabor. Postre malisimo. Lo único que era bueno es cava y uvas. No corresponde hotel de 4 estrellas Como máximo 3. En lavabo no estaba limpio. Los pelos negros por paredes. Las toallas amarillos y huelen mal. Segundo día las toallas nos quedaban enzima de las maletas, no han puesto al lavabo.Para tomar agua por la noche no podía abrir la botella por no tener abridor en habitación. No recomiendo venir a pasar fin de año aquí.

Staff struggled to manage 40 teens kicking soccer balls and being extremely loud within the hotel. I was asked to move rooms with no one to assist me in the middle of my week stay. I received no apology for the inconvenience. The front desk staff were curt and unhelpful when asked questions. I liked the housekeeping and room service staff. The dinning staff were also nice. However, There were very limited food options.

Albergo molto bello camere molto pulite e grandi colazione super , l’albergo non è in centro ma molto comodo x visitare la città noi x andare in centro andavamo a piedi x visitare Alhambra abbiamo preso un taxi costa veramente poco

Hotel muito bom ,agradável e bonito com estacionamento dentro,com bom quarto e bom chuveiro. Café da manhã espetacular e em uma boa localização.

Muy nuevo, limpio, bien situado y un muy buen desayuno

A pleasant lobby area and checked in by a very friendly member of staff. Comfortable and clean room. Swimming pool seemed to be closed. Location is good for public transport connections to bus, train station and to Alhambra. Also an easy walk to the Cathedral. Breakfast was quite crowded, a number of your groups in residence. I wonder if the breakfast room is kept unnecessarily hot in order to limit the time one can comfortably spend enjoying the buffet?

Das Hotel ist schon etwas älter. Trotzdem ist alles sehr gepflegt und sauber. Die Lage nahe der Innenstadt ist für Besichtigungen außerordentlich günstig. Der Empfang war sehr freundlich. Parkmöglichkeit im hoteleigenen Parkhaus ist möglich und der Preis dafür moderat. Das Frühstück war reichhaltig und sehr gut.

Although the staff was helpful, I was told their printer had no internet connection only to find out that it did. We ate at the restaurant connected to the hotel. I had the salmon taco and instantly threw up. It smelled fishy and tasted really bad.