Shangri-La Rasa Ria, Kota Kinabalu
US$185
/ night
Avg. for October
Prices for Shangri-La Rasa Ria, Kota Kinabalu
Select dates to see prices and availability
US$185
/ night
Avg. for October
Monthly average prices
Nightly prices at Shangri-La Rasa Ria, Kota Kinabalu average US$151 in the cheapest month (November) and US$221 in the most expensive month (August), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$161 |
| February | US$219 |
| March | US$157 |
| April | US$169 |
| May | US$170 |
| June | US$153 |
| July | US$208 |
| August | US$221 |
| September | US$161 |
| October | US$185 |
| November | US$151 |
| December | US$171 |
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Oct · US$185
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Most expensive: August (~US$221)
Cheapest: November (~US$151)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantage of the fine weather. Additional feat...
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantage of the fine weather. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge). If you'd like to spend the day shopping, you can hop on the complimentary shuttle.
Business amenities
Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this resort consist of a conference center and 10 meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times.
Dining
Enjoy Japanese cuisine at Kozan Teppanyaki, one of the resort's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. A complimentary buffet breakfast is served daily.
Rooms
Make yourself at home in one of the 494 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Location
With a stay at Shangri-La Rasa Ria, Kota Kinabalu in Tuaran, you'll be 0.2 mi (0.4 km) from Dalit Beach and 9.6 mi (15.5 km) from Upside Down House. This beach resort is 10.9 mi (17.5 km) from Tamparuli Suspension Bridge.
What's nearby
Dalit Beach(0.2 Miles)
Sabandar Beach(4.8 Miles)
Sabandar Cowboy Town(7.3 Miles)
Upside Down House(9.6 Miles)
Chanteek Borneo Indigenous Museum(10 Miles)
Shangri-la Rasa Ria Nature Reserve(10.6 Miles)
Tamparuli Suspension Bridge(10.9 Miles)
Nexus Golf Resort Karambunai(12.5 Miles)
Zip Borneo(14.9 Miles)
Tun Mustapha Tower(15.5 Miles)
1Borneo Hypermall(15.7 Miles)
Inanam Mall(15.7 Miles)
Borneo Marine Research Institute(16.1 Miles)
Kota Kinabalu City Mosque(16.8 Miles)
Puh Toh Si Chinese Temple(17.1 Miles)
The preferred airport for Shangri-La Rasa Ria, Kota Kinabalu is Kota Kinabalu Intl. Airport (BKI)(24.1 Miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Location
Pantai Dalit, Tuaran, Tuaran, Kota Kinabalu, Sabah, Malaysia
Dalit Beach (0.2 Miles)
Sabandar Beach (4.8 Miles)
Sabandar Cowboy Town (7.3 Miles)
Upside Down House (9.6 Miles)
Chanteek Borneo Indigenous Museum (10 Miles)
Shangri-la Rasa Ria Nature Reserve (10.6 Miles)
Room options
7
Garden Deluxe (King)
Room details
1 Extra-Large Double Bed
Sleeps 3
388 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
6
Ocean Wing Junior Suite Seaview
Room details
2 Single Beds
Sleeps 3
961 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and ShowerOutdoor Private Spa TubPrivate Spa Tub
10
Ocean Wing Questers Junior Family Suite
Room details
1 Extra-Large Double Bed
Sleeps 2
969 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and ShowerOutdoor Private Spa TubPrivate Spa Tub
6
Executive Suite, 1 King Bed (Ocean Wing)
Room details
1 Extra-Large Double Bed
Sleeps 3
1937 ft²
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)Outdoor Private Spa TubPrivate Spa Tub
8
Family Balcony Room
Room details
1 Extra-Large Double Bed
Sleeps 2
388 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
6
Garden Superior Rainforest (King)
Room details
1 Extra-Large Double Bed
Sleeps 3
391 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
6
Garden Executive Suite (King)
Room details
1 Extra-Large Double Bed
Sleeps 3
783 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
6
Suite (Garden Wing Speciality)
Room details
1 Extra-Large Double Bed
Sleeps 3
1163 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
6
Garden Deluxe Seaview (Twin)
Room details
2 Single Beds
Sleeps 3
388 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
7
Garden Deluxe (Twin)
Room details
2 Single Beds
Sleeps 3
388 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
6
Ocean Wing Junior Suite Seaview (King)
Room details
1 Extra-Large Double Bed
Sleeps 3
969 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and ShowerOutdoor Private Spa TubPrivate Spa Tub
6
Ocean Wing Junior Suite Garden View (King)
Room details
1 Extra-Large Double Bed
Sleeps 3
969 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and ShowerOutdoor Private Spa TubPrivate Spa Tub
6
Garden Superior Rainforest (Twin)
Room details
2 Single Beds
Sleeps 3
391 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
6
Ocean Wing Junior Suite Garden View (Twin)
Room details
2 Single Beds
Sleeps 3
969 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and ShowerOutdoor Private Spa TubPrivate Spa Tub
7
Garden Deluxe Seaview (King)
Room details
1 Extra-Large Double Bed
Sleeps 3
388 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
7
Ocean Wing Executive Suite
Room details
1 Extra-Large Double Bed
Sleeps 2
1921 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)Outdoor Private Spa TubPrivate Spa Tub
6
Family Garden Room
Room details
1 Extra-Large Double Bed
and 1 Large Double Bed
Sleeps 2
391 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Shangri-La Rasa Ria, Kota Kinabalu
9
Superb
Based on 2,035 verified reviews
Who stays here?
Business
1%
Couple
48%
Family
39%
Group
8%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
Shangri-La Rasa Ria, Kota Kinabalu delivers a relaxing, nature-focused resort stay with a wide beach for sunsets, multiple pools and kid-friendly activities, and consistently warm, helpful staff who many guests credit for memorable, stress-free holidays.
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What guests think
Shangri-La Rasa Ria, Kota Kinabalu delivers a relaxing, nature-focused resort stay with a wide beach for sunsets, multiple pools and kid-friendly activities, and consistently warm, helpful staff who many guests credit for memorable, stress-free holidays.
Rooms are generally spacious with lovely views and popular Ocean Wing balcony tubs, though several reviews note dated interiors and maintenance issues. Breakfast draws praise and on-site dining is tasty, but prices are high, availability can be limited, and meal or room-service wait times are sometimes long. The remote setting suits quiet breaks, yet distance from town and occasional beach-cleanliness issues are recurring trade-offs. Expect a relaxing, family-friendly resort focused on nature and service, with some aging touches and premium pricing.
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AI-generated summary based on recent guest reviews
Facilities
Large beachfront resort with multiple pools, kids areas and waterslides, an on-site nature reserve, watersports, and a spa. A few reviews note parts of the beach not well cleaned.
Related guest reviews
10
Chia Hsin
4 Feb 2023
·
Stayed 2 nights
Luxury resort beside a beautiful beach with a natural reserve forest and golf court within the extensive premise. We had a family trip there for two nights. The hotel dispatched a van to pick us up from the airport. The van is spacious and comfortable, and the driver friendly and helpful. We had ocean kayaking, jet-skiing, natural walk at the hotel. This is the kind of dream tropic beach resort. All the staff are friendly and extremely willing to help. Overall we cannot recommend more highly of this great resort.
Luxury resort beside a beautiful beach with a natural reserve forest and golf court within the extensive premise. We had a family trip there for two nights. The hotel dispatched a van to pick us up from the airport. The van is spacious and comfortable, and the driver friendly and helpful. We had ocean kayaking, jet-skiing, natural walk at the hotel. This is the kind of dream tropic beach resort. All the staff are friendly and extremely willing to help. Overall we cannot recommend more highly of this great resort.
10
Clare
28 May 2024
·
Stayed 2 nights
Beautiful, huge property. 4 restaurants, food ok and expensive .2 great pools and right on the beach. As a note...... it's very, very hot so the ocean is really warm. We ended up sitting by the pool.
Beautiful, huge property. 4 restaurants, food ok and expensive .2 great pools and right on the beach. As a note...... it's very, very hot so the ocean is really warm. We ended up sitting by the pool.
10
Haris
13 Apr 2025
·
Stayed 4 nights
The resort is nestled in a quiet part of Sabah far away from city noise. It’s an idyllic place to be whether you’re there with family like us or if you want to go there for a couple’s getaway. The beach is really nice where you can have fun water sport activities. The staff are great and will always find a way to keep your holidays stress free and memorable. A few notes for the management. The building is showing a bit of age. I’d recommend the hotel to update the doors, wooden furniture and carpets in particular as they are showing signs of wear. The hotel particularly needs to clean the beach all the way across and not just in the front of the hotel. We had to turn back from our walk after a few minutes as it appeared that nobody was cleaning the beach to the right of the property.
The resort is nestled in a quiet part of Sabah far away from city noise. It’s an idyllic place to be whether you’re there with family like us or if you want to go there for a couple’s getaway. The beach is really nice where you can have fun water sport activities. The staff are great and will always find a way to keep your holidays stress free and memorable. A few notes for the management. The building is showing a bit of age. I’d recommend the hotel to update the doors, wooden furniture and carpets in particular as they are showing signs of wear. The hotel particularly needs to clean the beach all the way across and not just in the front of the hotel. We had to turn back from our walk after a few minutes as it appeared that nobody was cleaning the beach to the right of the property.
10
rosie
5 Mar 2025
·
Stayed 2 nights
Our stay was perfect: the staff were all so friendly and helpful, the grounds of the hotel are beautifully maintained and extremely spacious and the large selection of food and different types of restaurants was very impressive. The private beach is west facing so you get to experience amazing sunsets and the hotel kindly upgraded up to a lovely room with a great view of the beach. This hotel will always be very special to us as we got engaged on this trip and couldn’t have asked for a better setting or a more memorable trip!
Our stay was perfect: the staff were all so friendly and helpful, the grounds of the hotel are beautifully maintained and extremely spacious and the large selection of food and different types of restaurants was very impressive. The private beach is west facing so you get to experience amazing sunsets and the hotel kindly upgraded up to a lovely room with a great view of the beach. This hotel will always be very special to us as we got engaged on this trip and couldn’t have asked for a better setting or a more memorable trip!
10
Angela
1 Dec 2024
·
Stayed 3 nights
This was a lovely hotel. The breakfast was fantastic with so many choices. Restaurants seemed very expensive but we were not on a package. Staff were wonderful, great pools and gardens.
This was a lovely hotel. The breakfast was fantastic with so many choices. Restaurants seemed very expensive but we were not on a package. Staff were wonderful, great pools and gardens.
10
Katie
7 Mar 2025
·
Stayed 7 nights
We were a group of women celebrating our 40th birthday’s. From the moment we arrived, the staff for so kind and welcoming. The resort is beautifully located. The pool was amazing and the food and drinks were superb. We tried a bit of everything- from hiking the reserve, SUP pool yoga, beach volleyball, karaoke, waterslides, the day spa…we decided to upgrade our rooms for the last couple days and made use of the Ocean View Rooms which have a bath on the balcony. We met Fiona the General Manager and she ensured the staff went above and beyond for us and organised a special dinner and breakfast. I honestly couldn’t fault anything and I keep telling everyone how much we loved every second. I cannot wait to go back. Thank you again for everything!!
We were a group of women celebrating our 40th birthday’s. From the moment we arrived, the staff for so kind and welcoming. The resort is beautifully located. The pool was amazing and the food and drinks were superb. We tried a bit of everything- from hiking the reserve, SUP pool yoga, beach volleyball, karaoke, waterslides, the day spa…we decided to upgrade our rooms for the last couple days and made use of the Ocean View Rooms which have a bath on the balcony. We met Fiona the General Manager and she ensured the staff went above and beyond for us and organised a special dinner and breakfast. I honestly couldn’t fault anything and I keep telling everyone how much we loved every second. I cannot wait to go back. Thank you again for everything!!
10
zoe
16 Apr 2025
·
Stayed 6 nights
This is a beautiful property with an incredible reserve on site. There are so many beautiful positives about this resort. The staff are warm and friendly. We stayed in the garden executive suite which was great for us as as a family with 2 small children. The room was large with beautiful decor. The kids pool area was great for both kids (5 8). The kids club is included in stay and had several activities but neither of my children wanted to take part. There are several chargeable water ports and free use of kayaks and bodyboards each day. There is a dedicated games area with several board games and food ball tables etc. The highlight is the amazing reserve - several walks and tours take place with the knowledgable staff. We took the sunrise breakfast which was incredible. Breakfast is great with a huge variety and dedicated kids area. The only downside to the resort is the price of food for both lunch and dinner. This is incredibly pricey and you can easily spend £150 on dinner for a family of 4 (without alcohol). If we were to book again I would definitely get an all inclusive rate. Service for lunch and dinner is also quite slow which can be frustrating at times. However we would return in a heartbeat and would heartily recommend.
This is a beautiful property with an incredible reserve on site. There are so many beautiful positives about this resort. The staff are warm and friendly. We stayed in the garden executive suite which was great for us as as a family with 2 small children. The room was large with beautiful decor. The kids pool area was great for both kids (5 8). The kids club is included in stay and had several activities but neither of my children wanted to take part. There are several chargeable water ports and free use of kayaks and bodyboards each day. There is a dedicated games area with several board games and food ball tables etc. The highlight is the amazing reserve - several walks and tours take place with the knowledgable staff. We took the sunrise breakfast which was incredible. Breakfast is great with a huge variety and dedicated kids area. The only downside to the resort is the price of food for both lunch and dinner. This is incredibly pricey and you can easily spend £150 on dinner for a family of 4 (without alcohol). If we were to book again I would definitely get an all inclusive rate. Service for lunch and dinner is also quite slow which can be frustrating at times. However we would return in a heartbeat and would heartily recommend.
10
Wing Ying Winky
18 Jun 2023
·
Stayed 1 night
Very good experience. The hotel has some ages but is very well maintained on all the facilities. Surprisingly no bugs or mosquito even at night. Ocean wing has much fewer people and overall a more premium experience. The in-room bathtub given us a chance to swim inside room even tho outside is raining. The resort is so big that recommend to stay at least 2 nights to enjoy all the facilities.
Very good experience. The hotel has some ages but is very well maintained on all the facilities. Surprisingly no bugs or mosquito even at night. Ocean wing has much fewer people and overall a more premium experience. The in-room bathtub given us a chance to swim inside room even tho outside is raining. The resort is so big that recommend to stay at least 2 nights to enjoy all the facilities.
10
VARPU
18 Feb 2025
·
Stayed 5 nights
Shangri-La is not located in the center of Kota Kinabalu but it is surrounded in the beautiful nature and worth staying. We had booked a nice room in the Ocean view part of the hotel. Restaurant called Oceano, had really good food and service and we ended up eating breakfast, lunch and dinner there. Food and staff lead by Charlie took very good care of us and made us feel really welcome. We did daily trips to the wells and canopy walk and if you wanted to stay in the resort you could do horse riding, swimming, walking in the beach etc. We do not play golf but there was a very good spa located in the golf club so we went to have treatment there. We simply had a very good time. We can recommend the resort to anybody who loves nature and good service!
Shangri-La is not located in the center of Kota Kinabalu but it is surrounded in the beautiful nature and worth staying. We had booked a nice room in the Ocean view part of the hotel. Restaurant called Oceano, had really good food and service and we ended up eating breakfast, lunch and dinner there. Food and staff lead by Charlie took very good care of us and made us feel really welcome. We did daily trips to the wells and canopy walk and if you wanted to stay in the resort you could do horse riding, swimming, walking in the beach etc. We do not play golf but there was a very good spa located in the golf club so we went to have treatment there. We simply had a very good time. We can recommend the resort to anybody who loves nature and good service!
8
Aleksandr
3 Jan 2023
·
Stayed 19,360 nights
Nice hotel, kids friendly, good staff, tasty food, but beach is dirty
Nice hotel, kids friendly, good staff, tasty food, but beach is dirty
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AI-generated summary based on recent guest reviews
Cleanliness
Many reviews describe clean rooms and well-kept grounds, but feedback is mixed due to dated fixtures and occasional lapses (e.g., stained linens, pests, dusty areas, and a murky pool). Beach cleanliness can vary beyond the main frontage.
Related guest reviews
10
Phissamay
29 Jun 2024
·
Stayed 4 nights
The staff was excellent. They were friendly and accommodating. The resort was beautiful and very clean.
The staff was excellent. They were friendly and accommodating. The resort was beautiful and very clean.
6
DongHyuk
21 Jan 2024
·
Stayed 3 nights
방안 등에 먼지가 수북히 쌓여있음 늦게 체크인 할거라 미리 추가 침대요청 해놓았으나 반영되어 있지 않음
방안 등에 먼지가 수북히 쌓여있음 늦게 체크인 할거라 미리 추가 침대요청 해놓았으나 반영되어 있지 않음
8
David
13 Feb 2025
·
Stayed 3 nights
Beautiful beach and swimming pools. Location is a little remote, excellent for getting away from the city, but a bit too far for going into Kota Kinabalu regularly. Service was good. Prices were decent. The resort needs a bit of updating - the showerhead was leaking, and cleaning the bird poo from the beach bar tables and chairs.
Beautiful beach and swimming pools. Location is a little remote, excellent for getting away from the city, but a bit too far for going into Kota Kinabalu regularly. Service was good. Prices were decent. The resort needs a bit of updating - the showerhead was leaking, and cleaning the bird poo from the beach bar tables and chairs.
8
YUTAKA
15 Jan 2025
·
Stayed 3 nights
年越しに3泊しました。ジュニアスイート、朝夕食付でお得感がありました。 年越しの夕食ブュッフェは豪華でにぎやかでした。花火もあがりました。 施設は古いですが、綺麗に清掃されていました。ダニさされは多少ありました。
年越しに3泊しました。ジュニアスイート、朝夕食付でお得感がありました。 年越しの夕食ブュッフェは豪華でにぎやかでした。花火もあがりました。 施設は古いですが、綺麗に清掃されていました。ダニさされは多少ありました。
10
Haris
13 Apr 2025
·
Stayed 4 nights
The resort is nestled in a quiet part of Sabah far away from city noise. It’s an idyllic place to be whether you’re there with family like us or if you want to go there for a couple’s getaway. The beach is really nice where you can have fun water sport activities. The staff are great and will always find a way to keep your holidays stress free and memorable. A few notes for the management. The building is showing a bit of age. I’d recommend the hotel to update the doors, wooden furniture and carpets in particular as they are showing signs of wear. The hotel particularly needs to clean the beach all the way across and not just in the front of the hotel. We had to turn back from our walk after a few minutes as it appeared that nobody was cleaning the beach to the right of the property.
The resort is nestled in a quiet part of Sabah far away from city noise. It’s an idyllic place to be whether you’re there with family like us or if you want to go there for a couple’s getaway. The beach is really nice where you can have fun water sport activities. The staff are great and will always find a way to keep your holidays stress free and memorable. A few notes for the management. The building is showing a bit of age. I’d recommend the hotel to update the doors, wooden furniture and carpets in particular as they are showing signs of wear. The hotel particularly needs to clean the beach all the way across and not just in the front of the hotel. We had to turn back from our walk after a few minutes as it appeared that nobody was cleaning the beach to the right of the property.
8
Hiroshi
3 Aug 2023
·
Stayed 4 nights
建物や備品が古く、冷蔵庫の効きが悪かったり、アメニティ―の補充やタオル交換、シーツ交換等にも漏れがあるので、日本の五つ星ホテルの感覚で行かない方が良いです。 指摘したような点を気にしなければ、ホテルの広大な敷地のビーチ、プール、緑の三拍子揃った絵に描いたような南国ビーチリゾートがそこには待っています。
建物や備品が古く、冷蔵庫の効きが悪かったり、アメニティ―の補充やタオル交換、シーツ交換等にも漏れがあるので、日本の五つ星ホテルの感覚で行かない方が良いです。 指摘したような点を気にしなければ、ホテルの広大な敷地のビーチ、プール、緑の三拍子揃った絵に描いたような南国ビーチリゾートがそこには待っています。
10
jaroslaw
1 Dec 2025
·
Stayed 2 nights
Duży hotel z ogromna plażą, która ma łagodne zejście do wody, świetny serwis (czysto & komfortowo), doskonała kuchnia choć ceny nieco wysokie. W pobliżu brak jakiejś interesujących miejscowości natomiast hotel zapewnia o określonej godzinie transfer do miasta Kota Kinanbalu a nastepnie powrót wieczorem.
Duży hotel z ogromna plażą, która ma łagodne zejście do wody, świetny serwis (czysto & komfortowo), doskonała kuchnia choć ceny nieco wysokie. W pobliżu brak jakiejś interesujących miejscowości natomiast hotel zapewnia o określonej godzinie transfer do miasta Kota Kinanbalu a nastepnie powrót wieczorem.
6
Martin
29 Oct 2025
·
Stayed 7 nights
While the setting is undeniably beautiful and the staff are mostly genuinely friendly, the experience itself was surprisingly uneven and not at all 5-stars. The food setup itself is super confusing. Many of the restaurants were closed and only one open each night, which caters to the all-inclusive guests. So if you’re a la carte, you’ve got to sit amongst a buffet and wait 40 minutes for every meal. And because of the location you don't really have a choice but to eat there. We often had to ask for things more than once before they appeared. The wine we ordered one night was also off, and dinner often arrived cold because it took so long. The staff were really kind and polite throughout, but it always felt like the service was running a few steps behind. Happy hour was a bit of a letdown too, with like 5 drinks which were all pretty terrible – a Carlsberg can?! Come on… The check-in also felt disorganised, with no greeting or sense of welcome. It wasn’t rude, just oddly flat for a place that trades on hospitality. When we checked in we even found blood on the sheets. So not a great start. The people working there were mostly lovely, but the whole place seems to be struggling with timing, communication and organisation. It’s not 5-star really and if you're not doing all-inclusive I wouldn't bother.
While the setting is undeniably beautiful and the staff are mostly genuinely friendly, the experience itself was surprisingly uneven and not at all 5-stars. The food setup itself is super confusing. Many of the restaurants were closed and only one open each night, which caters to the all-inclusive guests. So if you’re a la carte, you’ve got to sit amongst a buffet and wait 40 minutes for every meal. And because of the location you don't really have a choice but to eat there. We often had to ask for things more than once before they appeared. The wine we ordered one night was also off, and dinner often arrived cold because it took so long. The staff were really kind and polite throughout, but it always felt like the service was running a few steps behind. Happy hour was a bit of a letdown too, with like 5 drinks which were all pretty terrible – a Carlsberg can?! Come on… The check-in also felt disorganised, with no greeting or sense of welcome. It wasn’t rude, just oddly flat for a place that trades on hospitality. When we checked in we even found blood on the sheets. So not a great start. The people working there were mostly lovely, but the whole place seems to be struggling with timing, communication and organisation. It’s not 5-star really and if you're not doing all-inclusive I wouldn't bother.
10
Essia
24 Sept 2025
·
Stayed 9 nights
Wir waren zu zweit für 9 Nachte im Shangri-La Rasa Ria bei Kota Kinabalu. Das Hotel ist ein sehr schönes und sauberes Resort. Besonders hervorzuheben, ist die freundliche und hilfsbereite Art des Hotelpersonals. Absolute Empfehlung!
Wir waren zu zweit für 9 Nachte im Shangri-La Rasa Ria bei Kota Kinabalu. Das Hotel ist ein sehr schönes und sauberes Resort. Besonders hervorzuheben, ist die freundliche und hilfsbereite Art des Hotelpersonals. Absolute Empfehlung!
10
MinWook
15 Jan 2026
·
Stayed 3 nights
객실이 깨끗하고 공간이 넓어 사용하기 편리했어요. 사소한 부분까지 챙기는 디테일이 아주 좋은 곳입니다. 다만 수영장 물이 깨끗하지 않아 아쉬웠어요.
객실이 깨끗하고 공간이 넓어 사용하기 편리했어요. 사소한 부분까지 챙기는 디테일이 아주 좋은 곳입니다. 다만 수영장 물이 깨끗하지 않아 아쉬웠어요.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are spacious and comfortable, with standout ocean views and popular Ocean Wing balcony tubs. Several note dated decor and maintenance issues such as temperamental showers, aging bathrooms, and limited in-room amenities.
Related guest reviews
4
Mai
27 Feb 2025
·
Stayed 2 nights
It should not be considered 5 star hotel… did not even have coffee machine in the room, telephone in the room smelled SO bad, the room is very old and AC was dripping water. TV was in Chinese language setting which took staff to fix for an hour and doesn’t even have Netflix either. It rained two days during our stay and the only restaurant open was buffet style which we got charged even thought we could not get seated so we left. Very unfortunate
It should not be considered 5 star hotel… did not even have coffee machine in the room, telephone in the room smelled SO bad, the room is very old and AC was dripping water. TV was in Chinese language setting which took staff to fix for an hour and doesn’t even have Netflix either. It rained two days during our stay and the only restaurant open was buffet style which we got charged even thought we could not get seated so we left. Very unfortunate
10
Estefanía
21 Oct 2025
·
Stayed 3 nights
Habitación muy grande y limpia. Acceso directo a playa privada y muchas opciones de entretenimiento y comida dentro del resort.
Habitación muy grande y limpia. Acceso directo a playa privada y muchas opciones de entretenimiento y comida dentro del resort.
8
Hin Yeung Mark
30 Dec 2024
·
Stayed 4 nights
Great resort but a little dated
Great resort but a little dated
8
karl
2 Jul 2023
·
Stayed 7 nights
The staff at this hotel are exceptional and very friendly. The hotel has seen better days. It’s very worn and tired. I would say more a 4 star. When it first opened I can imagine it would have been amazing but everything just felt faded. The grounds are very week kept. Long lines for the breakfast on the weekend. The hotel is a little remote so there’s nothing near by. Again - staff make this place great but needs updating as fell short of what I would expect a Shangi La 5 star resort to be.
The staff at this hotel are exceptional and very friendly. The hotel has seen better days. It’s very worn and tired. I would say more a 4 star. When it first opened I can imagine it would have been amazing but everything just felt faded. The grounds are very week kept. Long lines for the breakfast on the weekend. The hotel is a little remote so there’s nothing near by. Again - staff make this place great but needs updating as fell short of what I would expect a Shangi La 5 star resort to be.
10
Vanesa
15 Jul 2025
·
Stayed 2 nights
After a terrible check-in process (lack of training) the hotel was great . One thing though the bathrooms are depressing and tired .
After a terrible check-in process (lack of training) the hotel was great . One thing though the bathrooms are depressing and tired .
10
Jolle
15 Jun 2025
·
Stayed 3 nights
Riktigt bra boende. Ca 1 timme från flygplatsen. Taxi (grab) ca 250kr Riktigt bra buffefrukost. Asiatiskt. Frukt. Pannkakor mm Vi bodde i oceanwing flygeln. Hade pool på balkongen. Trevlig personal
Riktigt bra boende. Ca 1 timme från flygplatsen. Taxi (grab) ca 250kr Riktigt bra buffefrukost. Asiatiskt. Frukt. Pannkakor mm Vi bodde i oceanwing flygeln. Hade pool på balkongen. Trevlig personal
10
rosie
5 Mar 2025
·
Stayed 2 nights
Our stay was perfect: the staff were all so friendly and helpful, the grounds of the hotel are beautifully maintained and extremely spacious and the large selection of food and different types of restaurants was very impressive. The private beach is west facing so you get to experience amazing sunsets and the hotel kindly upgraded up to a lovely room with a great view of the beach. This hotel will always be very special to us as we got engaged on this trip and couldn’t have asked for a better setting or a more memorable trip!
Our stay was perfect: the staff were all so friendly and helpful, the grounds of the hotel are beautifully maintained and extremely spacious and the large selection of food and different types of restaurants was very impressive. The private beach is west facing so you get to experience amazing sunsets and the hotel kindly upgraded up to a lovely room with a great view of the beach. This hotel will always be very special to us as we got engaged on this trip and couldn’t have asked for a better setting or a more memorable trip!
10
zoe
16 Apr 2025
·
Stayed 6 nights
This is a beautiful property with an incredible reserve on site. There are so many beautiful positives about this resort. The staff are warm and friendly. We stayed in the garden executive suite which was great for us as as a family with 2 small children. The room was large with beautiful decor. The kids pool area was great for both kids (5 8). The kids club is included in stay and had several activities but neither of my children wanted to take part. There are several chargeable water ports and free use of kayaks and bodyboards each day. There is a dedicated games area with several board games and food ball tables etc. The highlight is the amazing reserve - several walks and tours take place with the knowledgable staff. We took the sunrise breakfast which was incredible. Breakfast is great with a huge variety and dedicated kids area. The only downside to the resort is the price of food for both lunch and dinner. This is incredibly pricey and you can easily spend £150 on dinner for a family of 4 (without alcohol). If we were to book again I would definitely get an all inclusive rate. Service for lunch and dinner is also quite slow which can be frustrating at times. However we would return in a heartbeat and would heartily recommend.
This is a beautiful property with an incredible reserve on site. There are so many beautiful positives about this resort. The staff are warm and friendly. We stayed in the garden executive suite which was great for us as as a family with 2 small children. The room was large with beautiful decor. The kids pool area was great for both kids (5 8). The kids club is included in stay and had several activities but neither of my children wanted to take part. There are several chargeable water ports and free use of kayaks and bodyboards each day. There is a dedicated games area with several board games and food ball tables etc. The highlight is the amazing reserve - several walks and tours take place with the knowledgable staff. We took the sunrise breakfast which was incredible. Breakfast is great with a huge variety and dedicated kids area. The only downside to the resort is the price of food for both lunch and dinner. This is incredibly pricey and you can easily spend £150 on dinner for a family of 4 (without alcohol). If we were to book again I would definitely get an all inclusive rate. Service for lunch and dinner is also quite slow which can be frustrating at times. However we would return in a heartbeat and would heartily recommend.
10
Wing Ying Winky
18 Jun 2023
·
Stayed 1 night
Very good experience. The hotel has some ages but is very well maintained on all the facilities. Surprisingly no bugs or mosquito even at night. Ocean wing has much fewer people and overall a more premium experience. The in-room bathtub given us a chance to swim inside room even tho outside is raining. The resort is so big that recommend to stay at least 2 nights to enjoy all the facilities.
Very good experience. The hotel has some ages but is very well maintained on all the facilities. Surprisingly no bugs or mosquito even at night. Ocean wing has much fewer people and overall a more premium experience. The in-room bathtub given us a chance to swim inside room even tho outside is raining. The resort is so big that recommend to stay at least 2 nights to enjoy all the facilities.
10
VARPU
18 Feb 2025
·
Stayed 5 nights
Shangri-La is not located in the center of Kota Kinabalu but it is surrounded in the beautiful nature and worth staying. We had booked a nice room in the Ocean view part of the hotel. Restaurant called Oceano, had really good food and service and we ended up eating breakfast, lunch and dinner there. Food and staff lead by Charlie took very good care of us and made us feel really welcome. We did daily trips to the wells and canopy walk and if you wanted to stay in the resort you could do horse riding, swimming, walking in the beach etc. We do not play golf but there was a very good spa located in the golf club so we went to have treatment there. We simply had a very good time. We can recommend the resort to anybody who loves nature and good service!
Shangri-La is not located in the center of Kota Kinabalu but it is surrounded in the beautiful nature and worth staying. We had booked a nice room in the Ocean view part of the hotel. Restaurant called Oceano, had really good food and service and we ended up eating breakfast, lunch and dinner there. Food and staff lead by Charlie took very good care of us and made us feel really welcome. We did daily trips to the wells and canopy walk and if you wanted to stay in the resort you could do horse riding, swimming, walking in the beach etc. We do not play golf but there was a very good spa located in the golf club so we went to have treatment there. We simply had a very good time. We can recommend the resort to anybody who loves nature and good service!
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as warm, friendly, and helpful throughout the resort. Some guests experienced slow responses and disorganized check-in or activity bookings.
Related guest reviews
10
Trevor
13 Sept 2023
·
Stayed 2 nights
Simply terrific and very sorry to depart. The local culture is the most friendly and welcoming we have ever experienced anywhere in the World. Every single staff member you meet greets guests with a smile and acknowledgement without fail.
Simply terrific and very sorry to depart. The local culture is the most friendly and welcoming we have ever experienced anywhere in the World. Every single staff member you meet greets guests with a smile and acknowledgement without fail.
10
Jody
1 Jul 2025
·
Stayed 2 nights
Wonderful resort with incredible staff who made us feel special and very comfortable. Beatiful grounds, great pool area, restaurants were all lovely. I genuinely can’t fault this experience.
Wonderful resort with incredible staff who made us feel special and very comfortable. Beatiful grounds, great pool area, restaurants were all lovely. I genuinely can’t fault this experience.
10
Regina
18 Nov 2025
·
Stayed 3 nights
The best part about this property , besides r lush well kept landscaped gardens , the beautiful beach to view the sunset , is really the Malaysian hospitality . The staff genuinely try their best to help and make your stay as good as they can it . Special mention to Jerony Harvey & Azrul who gave great service !! Thank you .
The best part about this property , besides r lush well kept landscaped gardens , the beautiful beach to view the sunset , is really the Malaysian hospitality . The staff genuinely try their best to help and make your stay as good as they can it . Special mention to Jerony Harvey & Azrul who gave great service !! Thank you .
4
Kamlesh
15 Oct 2023
·
Stayed 2 nights
They need to train their staff better. Our checking was worst. Staff was trying to sell us an upgrade when we didn’t take it we were given the key and ask to go and find our room. In this event they forgot to tell us about the hotel facilities and activities offered. In the morning when we were trying to look for the activities they were either completed, started or full. Basically, we could not participate in any of the activities offered by the hotel which we initially planned to. I ordered a coconut water with coconut meat but the coconut came without the coconut meat and half of the water was spilled. I went to the reception to try to book for diner, we were completely ignored and the lady kept working on her computer acting as she did not see us. We eventually left.
They need to train their staff better. Our checking was worst. Staff was trying to sell us an upgrade when we didn’t take it we were given the key and ask to go and find our room. In this event they forgot to tell us about the hotel facilities and activities offered. In the morning when we were trying to look for the activities they were either completed, started or full. Basically, we could not participate in any of the activities offered by the hotel which we initially planned to. I ordered a coconut water with coconut meat but the coconut came without the coconut meat and half of the water was spilled. I went to the reception to try to book for diner, we were completely ignored and the lady kept working on her computer acting as she did not see us. We eventually left.
10
Steffen
7 Jun 2025
·
Stayed 3 nights
All Staff very friendly and well Trainer.
All Staff very friendly and well Trainer.
10
Lucas
10 Jul 2025
·
Stayed 3 nights
Friendly and helpful staff
Friendly and helpful staff
10
Simone
11 Nov 2024
·
Stayed 3 nights
From the time I arrived and was greeted by Alfio, who cheered me up and arranged activities, a bubble bath in my room, to dinning with Clifford, Peachy, and Aldridge at the Japanese restaurant. Food was extraordinary. Sharon who made the morning sunrise hike at the reserve unbelievable perfect. Dora and Hassini at the spa are amazing!!! Best hands ever!!! Melvin who arranged amazing tours on the resort. Ms. Fiona the GM of the resort who was gracious and kind and a perfect example and reflection of the staff’s heart and soul. This is definitely a piece of heaven and I was blessed to be surrounded by such an incredible place. My stay could not have been more special and perfect.
From the time I arrived and was greeted by Alfio, who cheered me up and arranged activities, a bubble bath in my room, to dinning with Clifford, Peachy, and Aldridge at the Japanese restaurant. Food was extraordinary. Sharon who made the morning sunrise hike at the reserve unbelievable perfect. Dora and Hassini at the spa are amazing!!! Best hands ever!!! Melvin who arranged amazing tours on the resort. Ms. Fiona the GM of the resort who was gracious and kind and a perfect example and reflection of the staff’s heart and soul. This is definitely a piece of heaven and I was blessed to be surrounded by such an incredible place. My stay could not have been more special and perfect.
10
Masamitsu
18 Mar 2025
·
Stayed 4 nights
Nice place for family One day we got sick The staff supported a lot. They take us clinic The diver Ekram helped a lot. The manager organized everything Thank you very much for everything! We will come back! Masamitsu Fujita
Nice place for family One day we got sick The staff supported a lot. They take us clinic The diver Ekram helped a lot. The manager organized everything Thank you very much for everything! We will come back! Masamitsu Fujita
10
G
17 Nov 2024
·
Stayed 5 nights
Head of concierge Sopry was amazing sorting everything out. Allen was at the airport to take us to the hotel and was also very helpful.
Head of concierge Sopry was amazing sorting everything out. Allen was at the airport to take us to the hotel and was also very helpful.
6
Martin
29 Oct 2025
·
Stayed 7 nights
While the setting is undeniably beautiful and the staff are mostly genuinely friendly, the experience itself was surprisingly uneven and not at all 5-stars. The food setup itself is super confusing. Many of the restaurants were closed and only one open each night, which caters to the all-inclusive guests. So if you’re a la carte, you’ve got to sit amongst a buffet and wait 40 minutes for every meal. And because of the location you don't really have a choice but to eat there. We often had to ask for things more than once before they appeared. The wine we ordered one night was also off, and dinner often arrived cold because it took so long. The staff were really kind and polite throughout, but it always felt like the service was running a few steps behind. Happy hour was a bit of a letdown too, with like 5 drinks which were all pretty terrible – a Carlsberg can?! Come on… The check-in also felt disorganised, with no greeting or sense of welcome. It wasn’t rude, just oddly flat for a place that trades on hospitality. When we checked in we even found blood on the sheets. So not a great start. The people working there were mostly lovely, but the whole place seems to be struggling with timing, communication and organisation. It’s not 5-star really and if you're not doing all-inclusive I wouldn't bother.
While the setting is undeniably beautiful and the staff are mostly genuinely friendly, the experience itself was surprisingly uneven and not at all 5-stars. The food setup itself is super confusing. Many of the restaurants were closed and only one open each night, which caters to the all-inclusive guests. So if you’re a la carte, you’ve got to sit amongst a buffet and wait 40 minutes for every meal. And because of the location you don't really have a choice but to eat there. We often had to ask for things more than once before they appeared. The wine we ordered one night was also off, and dinner often arrived cold because it took so long. The staff were really kind and polite throughout, but it always felt like the service was running a few steps behind. Happy hour was a bit of a letdown too, with like 5 drinks which were all pretty terrible – a Carlsberg can?! Come on… The check-in also felt disorganised, with no greeting or sense of welcome. It wasn’t rude, just oddly flat for a place that trades on hospitality. When we checked in we even found blood on the sheets. So not a great start. The people working there were mostly lovely, but the whole place seems to be struggling with timing, communication and organisation. It’s not 5-star really and if you're not doing all-inclusive I wouldn't bother.
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AI-generated summary based on recent guest reviews
Location
Quiet, nature-filled setting away from central Kota Kinabalu, great for sunsets and relaxing by the beach. The remote location means few nearby options and reliance on hotel shuttles or rideshares.
Related guest reviews
10
System
18 Mar 2025
·
Stayed 2 nights
코타키나발루 일정 초반을 이곳에서 묵었어요. 시티랑 좀 떨어져있어서 완벽한 휴식을 즐기기 좋아요. 리조트가 커서 이 안에서도 즐길거리가 많아요. 직원들도 너무 친절하고 시설이 모두 깨끗해요. 자연환경이 너무 멋져서 앉아서 쉬기만해도 행복했습니다!
코타키나발루 일정 초반을 이곳에서 묵었어요. 시티랑 좀 떨어져있어서 완벽한 휴식을 즐기기 좋아요. 리조트가 커서 이 안에서도 즐길거리가 많아요. 직원들도 너무 친절하고 시설이 모두 깨끗해요. 자연환경이 너무 멋져서 앉아서 쉬기만해도 행복했습니다!
8
Chen
19 Aug 2023
·
Stayed 3 nights
有免費的亞庇市區往返巴士可坐，但限40位所以先預約即可，飯店的沙灘很舒服，浮潛就不建議了。早餐很不錯，有各種選擇，果沙也是現打的。
有免費的亞庇市區往返巴士可坐，但限40位所以先預約即可，飯店的沙灘很舒服，浮潛就不建議了。早餐很不錯，有各種選擇，果沙也是現打的。
10
Haris
13 Apr 2025
·
Stayed 4 nights
The resort is nestled in a quiet part of Sabah far away from city noise. It’s an idyllic place to be whether you’re there with family like us or if you want to go there for a couple’s getaway. The beach is really nice where you can have fun water sport activities. The staff are great and will always find a way to keep your holidays stress free and memorable. A few notes for the management. The building is showing a bit of age. I’d recommend the hotel to update the doors, wooden furniture and carpets in particular as they are showing signs of wear. The hotel particularly needs to clean the beach all the way across and not just in the front of the hotel. We had to turn back from our walk after a few minutes as it appeared that nobody was cleaning the beach to the right of the property.
The resort is nestled in a quiet part of Sabah far away from city noise. It’s an idyllic place to be whether you’re there with family like us or if you want to go there for a couple’s getaway. The beach is really nice where you can have fun water sport activities. The staff are great and will always find a way to keep your holidays stress free and memorable. A few notes for the management. The building is showing a bit of age. I’d recommend the hotel to update the doors, wooden furniture and carpets in particular as they are showing signs of wear. The hotel particularly needs to clean the beach all the way across and not just in the front of the hotel. We had to turn back from our walk after a few minutes as it appeared that nobody was cleaning the beach to the right of the property.
6
YOONGEON
2 Aug 2024
·
Stayed 10 nights
The location of the hotel is just too far from the town...
The location of the hotel is just too far from the town...
10
Nicole
11 Jul 2023
·
Stayed 6 nights
Outside of town relaxing resort.
Outside of town relaxing resort.
10
jaroslaw
1 Dec 2025
·
Stayed 2 nights
Duży hotel z ogromna plażą, która ma łagodne zejście do wody, świetny serwis (czysto & komfortowo), doskonała kuchnia choć ceny nieco wysokie. W pobliżu brak jakiejś interesujących miejscowości natomiast hotel zapewnia o określonej godzinie transfer do miasta Kota Kinanbalu a nastepnie powrót wieczorem.
Duży hotel z ogromna plażą, która ma łagodne zejście do wody, świetny serwis (czysto & komfortowo), doskonała kuchnia choć ceny nieco wysokie. W pobliżu brak jakiejś interesujących miejscowości natomiast hotel zapewnia o określonej godzinie transfer do miasta Kota Kinanbalu a nastepnie powrót wieczorem.
10
VARPU
18 Feb 2025
·
Stayed 5 nights
Shangri-La is not located in the center of Kota Kinabalu but it is surrounded in the beautiful nature and worth staying. We had booked a nice room in the Ocean view part of the hotel. Restaurant called Oceano, had really good food and service and we ended up eating breakfast, lunch and dinner there. Food and staff lead by Charlie took very good care of us and made us feel really welcome. We did daily trips to the wells and canopy walk and if you wanted to stay in the resort you could do horse riding, swimming, walking in the beach etc. We do not play golf but there was a very good spa located in the golf club so we went to have treatment there. We simply had a very good time. We can recommend the resort to anybody who loves nature and good service!
Shangri-La is not located in the center of Kota Kinabalu but it is surrounded in the beautiful nature and worth staying. We had booked a nice room in the Ocean view part of the hotel. Restaurant called Oceano, had really good food and service and we ended up eating breakfast, lunch and dinner there. Food and staff lead by Charlie took very good care of us and made us feel really welcome. We did daily trips to the wells and canopy walk and if you wanted to stay in the resort you could do horse riding, swimming, walking in the beach etc. We do not play golf but there was a very good spa located in the golf club so we went to have treatment there. We simply had a very good time. We can recommend the resort to anybody who loves nature and good service!
10
Noor Faezah
19 Sept 2025
·
Stayed 3 nights
Excellent location for watching the sunset by the beach
Excellent location for watching the sunset by the beach
8
Martin
25 Jul 2024
·
Stayed 7 nights
We like the property and the grounds, however we were a long way frrom anywhere, which sometimes is good
We like the property and the grounds, however we were a long way frrom anywhere, which sometimes is good
8
YASUAKI
26 Jan 2024
·
Stayed 3 nights
始めて行く空港という事もあり、コタキナバル空港からはKlook経由で送迎業者を手配しました。ちなみにコタキナバル空港内にセブンイレブンが出来ました。 ガーデンウィングとオーシャンウィングは別々にエントランスとレセプションがあるのですが、出入りする送迎業者にはオーシャンウィング側のエントランスはあまり認識されていません。ここはホテル側からももうちょっとサジェストして欲しい所です。 今回、オーシャンウィング側のガーデンビューのお部屋を手配しましたが、2階の実質オーシャンプールビューでした。1階にはあまりお客さんを入れていないようです。実質バスタブが外側にあるだけの状態になってまして、昼間は外から丸見えになりますので、あまり使い勝手がよくありません。一応電動ブラインドで隠せるようにはなってはいますが…。 オーシャンウィングの宿泊客は専用プールが使えますが、子供がワイワイしてしまいますのでどうも落ち着きません。オーシャンウィング側のプールは12歳以上限定にした方がいいのでは。あと、日差しがきつい事もあり、プールの水がぬるくなってしまってます。シャワーの水の方が冷たいほどです。プールチェアの数には余裕がありますので、座れる場所がないという事にはまずならないかと思います。 あまり期待していなかった夕食ビュッフェですが、かなりお勧めです。シーフードの提供もありますし、単体メニューで提供しているものと同じ食材を使ってます。ゴールデンサークルに入会していない場合、盛んに入会を勧められますが、ビュッフェ代金が25%引きになるバウチャーももらえますので、この機会に入会するのもいいかと思います。また、ゴールデンサークルは2年間未利用だとアカウントが休止状態になってしまいますので、メールアドレスでサインイン出来ない時は携帯番号で登録しましょう。生年月日の登録はオプション扱いになっています。あと、バーに関してはガーデン側のバーではなくてロビーラウンジのバーをお勧めします。お酒が好きな方にはそちらの方が本格的なものを頂けます。売店もありますが、近隣にお店がない事もあり、ホテル内物価はコタキナバルでも高い目です。ショッピングモールへの無料バスもありますが、往復で半日つぶれてしまいますので、使うとしても1週間以上滞在するときぐらいでしょうか。 自然保護区のアクティビティ(ナイトトレッキング)にも参加しましたが、目の前で自然の動物に触れることができますのでお勧めです。レンジャーさんの同伴がないと自然保護区には入れませんので、事前に予約しておきましょう。 事前に調べていて、Grabのエリア内であることは確認できたのですが、場所が辺鄙な事もありすぐに来てくれないのではと心配していました。ですが、ホテルの敷地内で待機してくれている運ちゃんがいましたので、すぐに来てくれました。 開業当初は先駆的なホテルだったのですが、時間も経過して古さの方が目立つようになってしまっています。そろそろリノベーションなりのテコ入れを検討された方がいいと思います。個人的にはバスタブをプールに替えてほしいです。
始めて行く空港という事もあり、コタキナバル空港からはKlook経由で送迎業者を手配しました。ちなみにコタキナバル空港内にセブンイレブンが出来ました。 ガーデンウィングとオーシャンウィングは別々にエントランスとレセプションがあるのですが、出入りする送迎業者にはオーシャンウィング側のエントランスはあまり認識されていません。ここはホテル側からももうちょっとサジェストして欲しい所です。 今回、オーシャンウィング側のガーデンビューのお部屋を手配しましたが、2階の実質オーシャンプールビューでした。1階にはあまりお客さんを入れていないようです。実質バスタブが外側にあるだけの状態になってまして、昼間は外から丸見えになりますので、あまり使い勝手がよくありません。一応電動ブラインドで隠せるようにはなってはいますが…。 オーシャンウィングの宿泊客は専用プールが使えますが、子供がワイワイしてしまいますのでどうも落ち着きません。オーシャンウィング側のプールは12歳以上限定にした方がいいのでは。あと、日差しがきつい事もあり、プールの水がぬるくなってしまってます。シャワーの水の方が冷たいほどです。プールチェアの数には余裕がありますので、座れる場所がないという事にはまずならないかと思います。 あまり期待していなかった夕食ビュッフェですが、かなりお勧めです。シーフードの提供もありますし、単体メニューで提供しているものと同じ食材を使ってます。ゴールデンサークルに入会していない場合、盛んに入会を勧められますが、ビュッフェ代金が25%引きになるバウチャーももらえますので、この機会に入会するのもいいかと思います。また、ゴールデンサークルは2年間未利用だとアカウントが休止状態になってしまいますので、メールアドレスでサインイン出来ない時は携帯番号で登録しましょう。生年月日の登録はオプション扱いになっています。あと、バーに関してはガーデン側のバーではなくてロビーラウンジのバーをお勧めします。お酒が好きな方にはそちらの方が本格的なものを頂けます。売店もありますが、近隣にお店がない事もあり、ホテル内物価はコタキナバルでも高い目です。ショッピングモールへの無料バスもありますが、往復で半日つぶれてしまいますので、使うとしても1週間以上滞在するときぐらいでしょうか。 自然保護区のアクティビティ(ナイトトレッキング)にも参加しましたが、目の前で自然の動物に触れることができますのでお勧めです。レンジャーさんの同伴がないと自然保護区には入れませんので、事前に予約しておきましょう。 事前に調べていて、Grabのエリア内であることは確認できたのですが、場所が辺鄙な事もありすぐに来てくれないのではと心配していました。ですが、ホテルの敷地内で待機してくれている運ちゃんがいましたので、すぐに来てくれました。 開業当初は先駆的なホテルだったのですが、時間も経過して古さの方が目立つようになってしまっています。そろそろリノベーションなりのテコ入れを検討された方がいいと思います。個人的にはバスタブをプールに替えてほしいです。
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AI-generated summary based on recent guest reviews
Dining
Breakfast is frequently praised for variety and quality, and many find the food tasty. Prices are high, restaurant availability can be limited at times, and meal or room-service wait times can be long.
Related guest reviews
10
Pai Hua Jane
27 Dec 2022
·
Stayed 19,349 nights
I like the bath-tub in the balcony (Ocean Wing room) but the waiting time for food can be quite long. We ordered room service at 7pm, but food only came at 9pm.
I like the bath-tub in the balcony (Ocean Wing room) but the waiting time for food can be quite long. We ordered room service at 7pm, but food only came at 9pm.
10
GISUN
24 Jan 2026
·
Stayed 2 nights
호텔에도착한순간환영의공연도즐거웠고직원들이전체적으로친절합니다객실도깨끗하고..수영장 조식뷔페도훌륭합니다 무엇보다해안이넓어자연에서느낄수있는행복감이최고입니다
호텔에도착한순간환영의공연도즐거웠고직원들이전체적으로친절합니다객실도깨끗하고..수영장 조식뷔페도훌륭합니다 무엇보다해안이넓어자연에서느낄수있는행복감이최고입니다
10
Iris
2 May 2023
·
Stayed 2 nights
The room is really nice and the breakfast too. Would be even better if we can get more food choice in the daytime as well!
The room is really nice and the breakfast too. Would be even better if we can get more food choice in the daytime as well!
10
Angela
1 Dec 2024
·
Stayed 3 nights
This was a lovely hotel. The breakfast was fantastic with so many choices. Restaurants seemed very expensive but we were not on a package. Staff were wonderful, great pools and gardens.
This was a lovely hotel. The breakfast was fantastic with so many choices. Restaurants seemed very expensive but we were not on a package. Staff were wonderful, great pools and gardens.
8
Osman Hameed
30 Dec 2022
·
Stayed 19,355 nights
Beautiful hotel and surroundings. However, did not offer value for money like other Shangri-la resorts. Garden wing seems a little outdated as compared to ocean wing. The food and beverages were top notch.
Beautiful hotel and surroundings. However, did not offer value for money like other Shangri-la resorts. Garden wing seems a little outdated as compared to ocean wing. The food and beverages were top notch.
10
zoe
16 Apr 2025
·
Stayed 6 nights
This is a beautiful property with an incredible reserve on site. There are so many beautiful positives about this resort. The staff are warm and friendly. We stayed in the garden executive suite which was great for us as as a family with 2 small children. The room was large with beautiful decor. The kids pool area was great for both kids (5 8). The kids club is included in stay and had several activities but neither of my children wanted to take part. There are several chargeable water ports and free use of kayaks and bodyboards each day. There is a dedicated games area with several board games and food ball tables etc. The highlight is the amazing reserve - several walks and tours take place with the knowledgable staff. We took the sunrise breakfast which was incredible. Breakfast is great with a huge variety and dedicated kids area. The only downside to the resort is the price of food for both lunch and dinner. This is incredibly pricey and you can easily spend £150 on dinner for a family of 4 (without alcohol). If we were to book again I would definitely get an all inclusive rate. Service for lunch and dinner is also quite slow which can be frustrating at times. However we would return in a heartbeat and would heartily recommend.
This is a beautiful property with an incredible reserve on site. There are so many beautiful positives about this resort. The staff are warm and friendly. We stayed in the garden executive suite which was great for us as as a family with 2 small children. The room was large with beautiful decor. The kids pool area was great for both kids (5 8). The kids club is included in stay and had several activities but neither of my children wanted to take part. There are several chargeable water ports and free use of kayaks and bodyboards each day. There is a dedicated games area with several board games and food ball tables etc. The highlight is the amazing reserve - several walks and tours take place with the knowledgable staff. We took the sunrise breakfast which was incredible. Breakfast is great with a huge variety and dedicated kids area. The only downside to the resort is the price of food for both lunch and dinner. This is incredibly pricey and you can easily spend £150 on dinner for a family of 4 (without alcohol). If we were to book again I would definitely get an all inclusive rate. Service for lunch and dinner is also quite slow which can be frustrating at times. However we would return in a heartbeat and would heartily recommend.
8
chaejin
13 Feb 2025
·
Stayed 3 nights
샹그릴라야 그저 좋지요. 바닷가 앞에 있고 수영장 넓고 방도 업그레이드되고 얼리 체크인에 레이트 체크아웃까지 완벽했습니다. 다만 음식이 참 맛은 없네요. ^^ 그래도 코타키나발루 가면 저는 여기 다시갈겁니다.
샹그릴라야 그저 좋지요. 바닷가 앞에 있고 수영장 넓고 방도 업그레이드되고 얼리 체크인에 레이트 체크아웃까지 완벽했습니다. 다만 음식이 참 맛은 없네요. ^^ 그래도 코타키나발루 가면 저는 여기 다시갈겁니다.
8
christopher
8 Apr 2025
·
Stayed 3 nights
Lovely hotel but very expensive for food and
Lovely hotel but very expensive for food and
10
VARPU
18 Feb 2025
·
Stayed 5 nights
Shangri-La is not located in the center of Kota Kinabalu but it is surrounded in the beautiful nature and worth staying. We had booked a nice room in the Ocean view part of the hotel. Restaurant called Oceano, had really good food and service and we ended up eating breakfast, lunch and dinner there. Food and staff lead by Charlie took very good care of us and made us feel really welcome. We did daily trips to the wells and canopy walk and if you wanted to stay in the resort you could do horse riding, swimming, walking in the beach etc. We do not play golf but there was a very good spa located in the golf club so we went to have treatment there. We simply had a very good time. We can recommend the resort to anybody who loves nature and good service!
Shangri-La is not located in the center of Kota Kinabalu but it is surrounded in the beautiful nature and worth staying. We had booked a nice room in the Ocean view part of the hotel. Restaurant called Oceano, had really good food and service and we ended up eating breakfast, lunch and dinner there. Food and staff lead by Charlie took very good care of us and made us feel really welcome. We did daily trips to the wells and canopy walk and if you wanted to stay in the resort you could do horse riding, swimming, walking in the beach etc. We do not play golf but there was a very good spa located in the golf club so we went to have treatment there. We simply had a very good time. We can recommend the resort to anybody who loves nature and good service!
6
Martin
29 Oct 2025
·
Stayed 7 nights
While the setting is undeniably beautiful and the staff are mostly genuinely friendly, the experience itself was surprisingly uneven and not at all 5-stars. The food setup itself is super confusing. Many of the restaurants were closed and only one open each night, which caters to the all-inclusive guests. So if you’re a la carte, you’ve got to sit amongst a buffet and wait 40 minutes for every meal. And because of the location you don't really have a choice but to eat there. We often had to ask for things more than once before they appeared. The wine we ordered one night was also off, and dinner often arrived cold because it took so long. The staff were really kind and polite throughout, but it always felt like the service was running a few steps behind. Happy hour was a bit of a letdown too, with like 5 drinks which were all pretty terrible – a Carlsberg can?! Come on… The check-in also felt disorganised, with no greeting or sense of welcome. It wasn’t rude, just oddly flat for a place that trades on hospitality. When we checked in we even found blood on the sheets. So not a great start. The people working there were mostly lovely, but the whole place seems to be struggling with timing, communication and organisation. It’s not 5-star really and if you're not doing all-inclusive I wouldn't bother.
While the setting is undeniably beautiful and the staff are mostly genuinely friendly, the experience itself was surprisingly uneven and not at all 5-stars. The food setup itself is super confusing. Many of the restaurants were closed and only one open each night, which caters to the all-inclusive guests. So if you’re a la carte, you’ve got to sit amongst a buffet and wait 40 minutes for every meal. And because of the location you don't really have a choice but to eat there. We often had to ask for things more than once before they appeared. The wine we ordered one night was also off, and dinner often arrived cold because it took so long. The staff were really kind and polite throughout, but it always felt like the service was running a few steps behind. Happy hour was a bit of a letdown too, with like 5 drinks which were all pretty terrible – a Carlsberg can?! Come on… The check-in also felt disorganised, with no greeting or sense of welcome. It wasn’t rude, just oddly flat for a place that trades on hospitality. When we checked in we even found blood on the sheets. So not a great start. The people working there were mostly lovely, but the whole place seems to be struggling with timing, communication and organisation. It’s not 5-star really and if you're not doing all-inclusive I wouldn't bother.
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AI-generated summary based on recent guest reviews
8
Zohra Ismail
2 weeks ago
·
Stayed 4 nights
We throughly enjoyed our stay at the Shangri la. The hotel is beautiful and the food was amazing. I wish I had asked for the receipe for some of the breakfast dishes!! Staff were very pleasent and always willing to help. Thank you Mariana for cleaning our room and leaving a lovely birthday message for my friend.
We throughly enjoyed our stay at the Shangri la. The hotel is beautiful and the food was amazing. I wish I had asked for the receipe for some of the breakfast dishes!! Staff were very pleasent and always willing to help. Thank you Mariana for cleaning our room and leaving a lovely birthday message for my friend.
8
Dyllan
3 weeks ago
·
Stayed 7 nights
Great people and location
Great people and location
10
Rene
14 Sept 2026
·
Stayed 2 nights
Everything was good, very relaxing hotel with lots of fun things for kids (age 4 and up)
Everything was good, very relaxing hotel with lots of fun things for kids (age 4 and up)
6
Snorre
7 Aug 2026
·
Stayed 8 nights
The positives first: - Was upgraded when arriving, even though to a hotel with water leaking through the roof. The other room we booked had electrical issues and needed maintenance several times throughout the stay. - Spa was really nice and the people working there were great. - Most of the employees were helpful and service minded, and food was okay. The not so good: - Breakfast is constantly the same every single day. - While the nature around the resort is generally nice, the beach is terrible - no sun beds, lots of sand flies and the flag is red almost every day. It is also quite far to she shoreline and they would benefit a lot if they built a walkway to the shore. - The hotel is only situated 30km or so from town, but traffic is terrible during certain times - up to 2 hrs of lines if you need to depart early. - Pool is undersized for the amount of people using it. -Hotel is generally old and outdated, doesn’t give off a 5-star hotel vibe. Tiles are cracked, water damage, leaking pipes, moldy furniture and curtains, etc. All in all, not very happy about the hotel and we will not be returning to Shangri-La.
The positives first: - Was upgraded when arriving, even though to a hotel with water leaking through the roof. The other room we booked had electrical issues and needed maintenance several times throughout the stay. - Spa was really nice and the people working there were great. - Most of the employees were helpful and service minded, and food was okay. The not so good: - Breakfast is constantly the same every single day. - While the nature around the resort is generally nice, the beach is terrible - no sun beds, lots of sand flies and the flag is red almost every day. It is also quite far to she shoreline and they would benefit a lot if they built a walkway to the shore. - The hotel is only situated 30km or so from town, but traffic is terrible during certain times - up to 2 hrs of lines if you need to depart early. - Pool is undersized for the amount of people using it. -Hotel is generally old and outdated, doesn’t give off a 5-star hotel vibe. Tiles are cracked, water damage, leaking pipes, moldy furniture and curtains, etc. All in all, not very happy about the hotel and we will not be returning to Shangri-La.
10
Sandip
2 Jul 2026
·
Stayed 3 nights
Excellent top place. We loved it!
Excellent top place. We loved it!
FAQs about Shangri-La Rasa Ria, Kota Kinabalu
Is parking available at the property?
Yes, parking is available on-site. It is free and includes valet parking options.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served daily. Guests age 12 and older receive breakfast included in their rate, while a fee applies for children age 11 and younger.
Does the property allow pets?
No pets are allowed at this property, including service animals.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out may be available for a fee, subject to availability.
Are airport shuttle services available?
Yes, a complimentary airport shuttle service is available at scheduled times. Guests can arrange the transfer by contacting the property in advance.
What accessibility features does the property offer?
The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific facilities may vary, so contacting the property for detailed information is recommended.
Where is the property located in relation to key landmarks?
The property is located 0.2 miles (0.4 km) from Dalit Beach and approximately 10.9 miles (17.5 km) from Tamparuli Suspension Bridge. It is also near various attractions such as the Upside Down House and the Shangri-la Rasa Ria Nature Reserve.
Does the property have a swimming pool?
Yes, the property features an outdoor swimming pool, which is seasonal. There is also a children's pool available.
What are the policies for guests staying with children?
Children 11 years old and younger can stay free when occupying the parent or guardian's room using existing bedding, with a maximum of two children allowed.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of MYR 237.6 per night. Advance request for rollaway beds is required, and availability is subject to confirmation.
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Prices for upcoming dates
October 2026
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-15: 164.7386596481323USD
- 2026-10-16: 170.1726854461975USD
- 2026-10-17: 145.2309245961609USD
- 2026-10-18: 149.9345833873291USD
- 2026-10-19: 149.92024197164918USD
- 2026-10-20: 149.67818560449217USD
- 2026-10-21: 145.65198307754517USD
- 2026-10-22: 134.34363973945617USD
- 2026-10-23: 157.34745040029907USD
- 2026-10-24: 157.34745040029907USD
- 2026-10-25: 142.66755503572082USD
- 2026-10-26: 144.4633418725891USD
- 2026-10-27: 147.3698345151062USD
- 2026-10-28: 142.2403624721222USD
- 2026-10-29: 142.38103513966368USD
- 2026-10-30: 143.71210527871705USD
- 2026-10-31: 140.4112494064636USD
- 2026-11-01: 142.38103513966368USD
- 2026-11-02: 153.06205719833375USD
- 2026-11-03: 153.7871125697937USD
- 2026-11-04: 147.3698345151062USD
- 2026-11-05: 129.54970884732055USD
- 2026-11-06: 147.3698345151062USD
- 2026-11-07: 142.70757221173096USD
- 2026-11-08: 136.15856559820557USD
- 2026-11-09: 129.5593554626465USD
- 2026-11-10: 133.78281670884704USD
- 2026-11-11: 136.15856559820557USD
- 2026-11-12: 135.75816252494812USD
- 2026-11-13: 147.3698345151062USD
- 2026-11-14: 147.3698345151062USD
- 2026-11-15: 136.15856559820557USD
- 2026-11-16: 137.0404341552124USD
- 2026-11-17: 136.15856559820557USD
- 2026-11-18: 136.15856559820557USD
- 2026-11-19: 137.47701631951904USD
- 2026-11-20: 148.75502336553956USD
- 2026-11-21: 147.3698345151062USD
- 2026-11-22: 134.29723146661377USD
- 2026-11-23: 136.15856559820557USD
- 2026-11-24: 135.75816252494812USD
- 2026-11-25: 136.15856559820557USD
- 2026-11-26: 127.66968975300598USD
- 2026-11-27: 147.3698345151062USD
- 2026-11-28: 148.75502336553956USD
- 2026-11-29: 136.15856559820557USD
- 2026-11-30: 137.0404341552124USD
- 2026-12-01: 146.72052991870117USD
- 2026-12-02: 141.47641222181701USD
- 2026-12-03: 147.3698345151062USD
- 2026-12-04: 146.72052991870117USD
- 2026-12-05: 146.72052991870117USD
- 2026-12-06: 146.23357288928221USD
- 2026-12-07: 147.3698345151062USD
- 2026-12-08: 147.3698345151062USD
- 2026-12-09: 147.3698345151062USD
- 2026-12-10: 146.23357288928221USD
- 2026-12-11: 154.83681167230225USD
- 2026-12-12: 154.83681167230225USD
- 2026-12-13: 138.68001607446288USD
- 2026-12-14: 142.81220286268615USD
- 2026-12-15: 142.81220286268615USD
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 18 years old
- This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
- Mobile payment options include: Alipay, Apple Pay, Boost, DuitNow, MaybankPay, Samsung Pay, and WeChat Pay
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The listed child breakfast fee applies to guests age 11 and younger.
- Reservations are required for golf tee times and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- A car is recommended for transportation to and from this property.
- Contactless check-in and contactless check-out are available.
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: MYR 237.6 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Activities
Swimming pool
Tennis courts
Private beach
Garden
Golf course (nearby)
Beach (nearby)
Cycling
Billiards
Fishing
Golf (miniature)
Horse riding
Playground
Canoeing
Hiking
Child pool
Pool outdoor
Bicycle Tour Information
Evening Entertainment
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Parking
Parking
Airport shuttle
Valet parking
Free parking
Area Shuttle (free)
Parking (Limited)
Parking Onsite
Services
Business centre
Tour desk
Dry cleaning
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
ATM/Cash machine
Bicycle rental
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
General
Room service
Restaurant
Non-smoking rooms
Massage
Spa & wellness centre
Body treatments
Facial treatments
Kids club
Poolside bar
Breakfast in the room
Family room
Beach Sun Loungers
Wheelchair Accessible (Limited)
Internet
Free wi-fi