Eltham Gateway Hotel & Conference Centre

This place is not cleaned properly. We found cockroaches. It all worn out and needs immediate renovations and upgrade. They didnt make the room for 2 consecutive days even though the sign was clearly placed at the door. Zero customer service and duty of care. This place is more like a motel and very far off from a 4 star hotel as it is classified by the portal. This is clearly misleading and deceptive. Serious concerns and complaints are being raised to address these matters as explained.

Yes lovely

My stay was fine. I picked the room as I needed a table to work on. The room description and pics advised I'd get that. I didnt. The Do Not Disturb sign on the door was ignored to drop off towels. I was trying to take a nap at the time, so having someone knock three times to get my attention was frustrating. Property has good parking and is spread out enough to not hear too much noise from other guests. Reception was always in attendance when I went in, and I was able to add another night's stay easily.

It was just what we needed.

Eltham Gateway is quite a big complex. I think it must have become quite rundown but the current owners seem to be doing renovations and upgrading. The rooms are large and beds are comfortable. Great hot water. More thought needs to be put into what is provided in the room eg 1 teaspoon, a hotplate but no cookware etc. The electrical appliances were, I think Chinese, but we were able to work things out. Some light and the aircon switches were in reverse...so if aircon appears not to work just turn the switch off. Our curtain was also not working properly but someone came promptly to fix it. The complex is on a couple of levels and has such potential. It looks like a lot of upgrades are being done cheaply but I can understand the upgrades would be costly. We were in the area for a funeral and the hotel met our needs for shops, cafes and venue. Overall our stay was comfortable and quiet, lovely hot water, and great aircon for the heatwave.