Staybridge Suites St. Catharines Conf Ctr by IHG

Beautiful hotel and location

Finding the hotel was no issue. Parking was a little tight but plentiful. The building on the outside and upon entering/lobby were beautiful. There were only 2 very small elevators for a huge building which were often full and took awhile. The elevators often smelled of body odor and cigarettes and the carpets were gross. The halls were not well maintained and the carpeting in the halls was heavily stained. We stayed in a king suite and were happy with the set up that had the king bed separated from the sofa bed/kitchen. The unit had both a stand up shower and a jetted tub. The tub was clean and well maintained. The standing shower had a few tiles cracked, hair was left in the shower and grout was stained. The unit had no negative noticeable odors and all appliances that we used functioned normally. We did attempt to reach guest services/front desk to ask a few questions regarding the wifi, dishes left dirty in the dishwasher and to locate the bedding for the sofa bed and they were unresponsive via the phone in the room. I was able to locate a very nice housekeeping woman in the hall who was able to assist me with those answers. The cable options were super limited and there weren't any family channels that worked. Breakfast options were good, but we do much prefer the holiday inn express options like pancakes and cinnamon rolls. The highlight of the stay was the lack of blackout curtains and the dead bird right outside our window due to the nest prevention spikes.

What a great hotel- clean, friendly staff, great hotel amenities (especially for families with children)! Will definitely stay here again!

Good place. Nice ans clean

My only criticism is about the elevators. Two single elevators (one used by housekeeping throughout the day) is not adequate for the size of the hotel. Long, annoying waits.