瀑布喜來登酒店

I found the signs from the parking lot to the lobby difficult to understand. Other than that, everything was perfect.

Great place. Was a bit disappointed when I found out we had to pay $40 day parking. The buffet didn’t have much variety either. We got there 40 mins before ending and there was no lo get any bacon and they were not going to bring out any more either. However the service was very good, hotel was clean. The gym was great. Kids really enjoyed the pool as well.

The hotel was in a great location for all the sights we wanted to see. It was close to restaurants and the boat tours. Our room was clean and comfortable. Staff was helpful. We had a nice view of the American falls. The wait time for elevators was a little long when it was busy- just something to note for timing.

Easy hotel to find-lots of places to eat and shop nearby. the lobby was mobbed with guests waiting to check in when we arrived-we waited in line for a while. the balcony shouldn't be called a balcony-it's so small.

We had a wonderful day and loved the view from the pool deck to watch the light show on the falls.

Rooftop pool is a wonderful place to spend a day. Access to view fireworks up there is a nice bonus.

Best view of the falls in my opinion. Just know you’ll have to pay $50-$70 for parking.

Could improve on a better way to get to the parking garage

Staff are useless. I called multiple times about our AC not working and they said “units can’t keep up with the heat” Checking in and out is a nightmare- huge wait w minimal staff. Elevators are impossible to get- they’re always full to the max. For the price you may, the service and amenities aren’t worth it.

Overall good 2 night stay but parking was $56 a night which is crazy and I didn’t find out until after we checked out when they sent me the bill.

窓（ベランダ）からの景色が最高。ナイアガラの滝を一望出来て、夜は花火と滝のライトアップで至福の時を過ごした。 部屋も広く綺麗でしたが、浴槽がなくシャワーでしたが、不足はなく十分でした。ただシャワールームのガラス戸のパッキンが消耗していて隙間から洗面所に水が流れ出て洪水状態だったのが残念でした。

Our room was clean and bed comfortable. The bathroom by the check in was FILTHY. They should have someone cleaning it at all time. It is important to add that the bathroom was not solely the hotel and was also opened to the general public.

Very clean areas, super friendly staff and what a truly amazing spa experience!! Lots of options for food from the quick coffee to the convenience store all the way up to a grand buffet and a signature Italian restaurant. The check in and optional valet service is first class and sets the tone for your stay. Attentive staff and quality in every single aspect. I recommend this hotel and I will definitely return!!!

Clean room

Decent needs updates and better cleaning.

Empty hair conditioner, hair in the room, smelt like wet feel. Door locked us out and we had to wait for 30 mins out for the security to come up and open it. Only brewed coffee offered, only one person in the omelet egg station, had to wait for the breakfast and the options were very limited for a four star hotel. staff looked tired and we felt sorry for them, it reflects management rather than the staff. Long line of people complaining with non of them being happy or satisfied with the response. No compensations according to a lot. Just terrible really. Last time to use this facility and will highly and actively not recommend this place to family friend colleagues and social media followers and reviews.

Clean rooms

The air conditioning unit did not work when we try to use the fan. The room was hot all 3 days we were there. The tv flickered on and off when trying to watch tv and it happened with half the available shows. There towels had stains on what were supposed to be clean.

Our firstcroom on 7th floor, not falls view smelled really bad, like mould and had difficulty with my breathing due to my asthma. Staff stated they could move us across the hall but for a $200 upcharge. I feel that is a complete farce because its not my fault that the room smelled aweful as well as the halls. The second room was made ch nicer, seemed cleaner and fresher. My daughter’s room on 6th floor was beautiful fresh and bright. My suggestion is that please do something with the ventilation with rooms with no view and maybe offer something for our inconvenience instead of charging more. Our health is at risk, and for the price it should be immaculate. Buffet was over priced and not very plentiful. Some items were dried out, not enough variety especially for children, and lacking. Ive stayed at the sheraton multiple times over the past 17 years, and this is the first time its left a distaste for wanting to return. We had 13 in our group, a mini family getaway, it was expensive which i get, but i dont agree with the over priced expenses.

Here’s a polished version of your review that stays professional, highlights your disappointment, and increases the likelihood that management will want to reach out: ⸻ Our recent stay at this Sheraton was very disappointing and far below expectations, especially given the occasion we were celebrating. From the moment we entered our room, we noticed a strong moldy smell. The bathroom had visible mold along the shower walls, and every time we used the shower, not only did water leak all over the floor, but there was also a leak coming from the ceiling. We decided to order room service, but unfortunately that experience was just as poor. The nachos we received were cold, looked like they had been microwaved with old cheese, and were barely edible. This stay was meant to be special for us, as it marked our 1-year wedding anniversary. We specifically chose this Sheraton to remain loyal to the brand since we had stayed here on our wedding night. Sadly, the quality and service this time were far from what we had expected, and it left us feeling very disappointed. This experience has made us reconsider staying with Sheraton in the future, which is unfortunate given how meaningful this location was to us.

Our room was near the elevator, I couldn't sleep because of the elevator noise.

Our room was perfect! Staff was great. We had a room facing the falls with a Juliette balcony which was amazing.

Fire alarming 4am and lasted for one hour.elevator not working properly. Falls view room itself is indeed excellent!

Beautiful rooms with incredible views

Best hotel for Niagara views, get a balcony room.

Udsigten var fantastisk, men det var ikke en balkon som lovet, men bare en dør som kunne åbnes. Første værelse vi fik havde punkteret vindue og når man betaler for udsigt, så gav det ikke mening. Vi fik dog andet og bedre værelse, dog stadig ikke med balkon

We stayed at the Sheraton Fallsview over Labor Day weekend and unfortunately had a poor experience. Our room was right behind the elevators, which ran all night and made it impossible to sleep due to the noise. Even after reporting the issue, no solution was offered, and we ended up leaving before 8AM. For over $500 a night, this was very disappointing. Rooms with this level of disturbance should come with a warning. I’m requesting a refund.

I didn't like the balcony because it was too narrow and useless. We paid extra because we thought the room was bigger and having a balcony, but we got totally disappointed. The view was amazing. Sofa bed was not comfortable.

I paid approximately 500 every night (weekday) with parking and paid for a water view room. The direct view was entirely the park. When you approach the window and stand there to the left is the water view of the falls. I imagine that the water view would be more frontal. The view of the fireworks was great. I also thought I paid for a balcony, not the case. It was a julienne balcony which most of the rooms come with. I think also the beds ideally should be in the other direction to allow for better view but probably not possible. If not possible I think remove the fireplace and put a proper sitting area with a table and chairs. Room had one lounge chair and a small coffee table. This was a challenge to navigate with kids, as they need an area to eat. I asked for extra chair, after the third time a staff brought one but brought it with an attitude. Overall, I am not sure if I got ripped off where I over paid for the room a night. The beds were comfy and the pool area was nice. No microwave in the room. There is one every other floor but it was gross having to warm up food in that room. For the Sheraton and price point that is a big let down. Make that area clean and presentable. I am surprised that area passed inspection for food and ice.

Bathroom was spacious. Room was also nice. Had view of falls and clifton.

The stay was impeccable! The friendly staff, the view, the powerful shower, the speedy elevators, the clean environment, the ease of check in and out, the support in finding alternate transportation when our first ride didnt show... absolutely amazing!! Kudos!

Location, location, location, best part of this hotel. besides that the service at the front desk exceptional highly recommended

Very clean areas, super friendly staff and what a truly amazing spa experience!! Lots of options for food from the quick coffee to the convenience store all the way up to a grand buffet and a signature Italian restaurant. The check in and optional valet service is first class and sets the tone for your stay. Attentive staff and quality in every single aspect. I recommend this hotel and I will definitely return!!!

I booked two rooms (262 and 263), for two nights. We have 3 Adults in total (you can tell from expedia as I booked there) and we only have 1 car as I told your people when I checked in. In your bill, I was charged additional occupancy on one of my room (262), for two days. Furthermore, 263 was charged for 45 dollars parking fee for two days, which is correct, but 262 was also charged for 45 dollars parking fee on the second day, which is extra. I talked to the people in the lobby and they had canceled the extra "additional occupancy" and "parking fee". Per my request, the manager canceled 1 day of my parking fee as the compensation, which is just OK. To be honest, I am not satisfied with this compensation but I don't want to make the people working in the lobby awkward so I just let it go. I am a bit angry to Sheraton Fallsview this time. How can you made so many mistakes in one single bill? So you assume all 3 adults living in one room and leave another one empty? So you can charge additional occupancy fee? (staff claimed that that is what was they received from Expedia, not their fault).And for parking, it is strange as it is only charge additional on the second day! I really don't want to assume it is intended but I cannot convince myself! I live here last year as well, and I never checked my bills carefully before as I trust Sheraton. The billing system is chaotic to be honest! A bit disappointed. Cannot imagine how many other customers who doesn't check bills carefully!!

Great staff!!!!

Horrible customer service. They over charged my card and im still waiting for the rest of my money on my card. No apology or anything from management. They gave us wrong room keys twice. The check in person was rude. We drove 8hrs with the kids to have a good time and there were so many issues it just ruined it for us.

We stayed at the Sheraton Fallsview for three nights, and while the property itself is beautiful, our experience was disappointing. On our second night, we discovered a roach in our room. Housekeeping retrieved it promptly, but management informed us there were no comparable rooms available that evening to move us to. I expected a follow-up the next morning, yet no one contacted us until I reached out around noon. When I finally heard back, we were told we had to move to another floor so pest control could inspect the room. The move was presented as mandatory, not optional, and still no compensation or goodwill gesture was offered for the inconvenience. The new room was fine, but the lack of proactive communication or service recovery really undermined the stay. Even a simple apology or waived resort fee would have shown accountability and genuine hospitality. Unfortunately, this experience didn’t reflect the 10/10 service standard Sheraton Fallsview promotes. I hope management and Marriott corporate review this feedback seriously; guests deserve quicker resolution and better follow-through when something goes wrong.

Great service and customer care

With the exception of the man who checked us in, the staff were all wonderful. However, there were many disappointments for us at this hotel. We had reserved a falls view room with a balcony, fireplace, and sofa two months before our stay. Two weeks prior to our stay, i called to confirm the details and was assured everything was in order. Upon arrival, the man who checked us in was rude and unhelpful. Everything online stated that self parking was $35 to $45 per day, he wanted to charge us $50. There was no sofa in the room when we arrived, and upon calling the desk was told that there was a previously unknown $25 fee to "hold" a room with one, and there were no rooms with a sofa available during our stay. The "balcony" was a section of window that opened and had a railing that extended approximately 4 inches out from the opening. The fireplace looked nice, but only blew cold air into the room. We were tired, so decided to go to the hotel's buffett restaurant for dinner. There was nothing that stated the cost, and that dinner ended up being $70 each! For reheated frozen foods, some of which was burnt! Several people in the elevator stated the same thing after leaving. We visited the casino, went back to the room and went to bed. We were awoken in the morning by the fire alarms going off. This lasted several minutes, with an announcement finally being made to stay in your room and that the alarm was being "looked into". At least the view of the falls was spectacular.

The hotel charged me for parking even though we arrived by train / tax ito Nagara Falls and i stated this at check-in. After several emails they are blanking me and there has been no refund yet. Terrible service and ending to a great stay.

Super convenient. Central. Great service.

Walking distance to everything

Prime location to stay. Everything is in walking distance from the hotel. Upper lobby connects casino, arcade Spa and restaurants all together.

Hotel was very clean. Staff was friendly. Location at the bottom of Clifton Hill is wonderful. Hotel is linked inside to shops, activities, and restaurants, which means you don’t have to walk outside in bad weather to have something to do.

Everything is all around you at the Sheraton

Location was great

The hotel is beautiful, close to everything: Rainbow bridge is 5' walk, the Ferris wheel, the cruise boat, the falls (all three of them) Room was spacious with exceptional view of the falls, the fireworks, the street. Couldn't be happier. Concierge went above and beyond to help us book a transportation. The buffet with breathtaking view as well. Love every minute of my stay. Thank you.

Centrally located to all of attractions at Niagra Falls. Lots of activities and Restaurants.

Great location. Beautiful view and easily accessible. Rooms were clean and comfortable.

Best view of the falls! Lots of dining in the area. Easy to walk to attractions and tours

Great place. Was a bit disappointed when I found out we had to pay $40 day parking. The buffet didn’t have much variety either. We got there 40 mins before ending and there was no lo get any bacon and they were not going to bring out any more either. However the service was very good, hotel was clean. The gym was great. Kids really enjoyed the pool as well.

The hotel itself is nice and good location. One star down as we didn’t get room for falls view. We booked through Expedia for falls view but we didn’t get it at the hotel when we checked in. They said call Expedia customer service to fix the issue. They can’t do anything. Don’t go to the buffet at falls at the hotel. Food is not good and too expensive. We have to pay extra fees to sit near the window to see the falls. The food was very disappointing, and not worth of even paying $10. They are charging $50 each person and the drink (Pepsi & kid’s orange juice ) not included in $50. I hope the Sheraton hotel should improve and do something about it. It’s bad.

The room was great. Met all our needs but the buffet restaurant was atrocious. The cost was obscene for the lack of food.

They need to provide better food at the hotel and better drinks .. the rooftop is beautiful but the bar is very small and the drinks bad , maybe can bring better food or snacks for kids and adults

The room was exquisite it was the best view of the falls and the fireworks! The restaurants were very clean and the food was delicious. The service in all the restaurants stellar . The waitstaff were the best. Kind and very professional

The hotel is beautiful, close to everything: Rainbow bridge is 5' walk, the Ferris wheel, the cruise boat, the falls (all three of them) Room was spacious with exceptional view of the falls, the fireworks, the street. Couldn't be happier. Concierge went above and beyond to help us book a transportation. The buffet with breathtaking view as well. Love every minute of my stay. Thank you.

I loved the location! If you travel with kids it’s super convenient! It’s also very clean and the staff very friendly. I would not recommend their buffet, although I read great reviews it’s over priced and the food was not good at all. We paid $80+ for 2 adults and I barely had a few bites of my egg. Nothing was fresh. We went around 10am. Other than that, we loved everything else about our stay and would recommend it!

Hotel was very clean and nice. Great location and views! We enjoyed the buffet breakfast one morning…great service! Amazing views. We felt very fancy!

Overall, I would give my stay of 4 to 5. What would optimize my review is the room service I needed it a couple of times once for breakfast they didn’t read the notes. The order was not correct and it was cold and then the same thing happened for dinner service - the food was cold and made from frozen in some cases and again they did not read the notes when I asked for a couple of extra things. It’s too bad. The rating for the room service would be two out of five highly suggest using valet you do have In-N-Out privileges, which is wonderful if you need to go run an errand and the folks there the team there are fantastic. Kudos to everybody else at the property.

Spa was great. Massimo's was great.