Is parking available at the property?

Free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to 10:30 AM for a fee of approximately MYR 56 per person.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features elevators and step-free entrances, ensuring ease of access for guests with disabilities.

What is the location of the property in relation to key landmarks?

Centrally located in George Town, the property is within a 5-minute drive of KOMTAR and Gurney Drive, and 2.6 mi (4.1 km) from Gurney Plaza. Nearby attractions include Cheong Fatt Tze Mansion (0.2 km) and Georgetown UNESCO Historic Site (0.3 km).

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available, with access from 7:00 AM to midnight.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of MYR 85 per night, and advance request or confirmation is required.

Cititel Penang Hotel in George Town

Average nightly price at Cititel Penang by month, last 12 months (USD)
Month	Average price
January	$49
February	$50
March	$52
April	$52
May	$52
June	$53
July	$53
August	$51
September	$50
October	$46
November	$48
December	$52

What guests think

At Cititel Penang, travelers highlight a central, walkable Georgetown location, consistently friendly and attentive staff, and generally clean, comfortable rooms with nice views, while also noting dated areas, occasional Wi-Fi issues, and intermittent noise or air-conditioning concerns.

Facilities such as the pool, gym, parking and lobby extras like water dispensers or welcome drinks are convenient, though occasional maintenance issues and a dated feel appear. Breakfast is frequently praised for its large, varied spread with local options and some made-to-order items, but a few guests found it bland or disappointing and noted crowding or isolated cleanliness lapses. A good choice for value-minded travellers prioritizing convenience over luxe.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and gym are available and generally fine; parking is convenient, and water dispensers and lobby drinks are appreciated. Some report dated areas, hot lifts, minor cleanliness or maintenance issues, or temporary pool closure.

Related guest reviews

10

Ami

Jan 14, 2025

·

Stayed 3 nights

ロビーも部屋も天井が高く、ゆったりとした造りのホテルで、とてもくつろげました。特に便利だったのは、フロアごとにある無料で使える給水器です。備え付けのガラスボトルで飲料水をくんできて、お茶やコーヒーを飲むことができました。また、ホテルの斜め前に屋台（レッドガーデン）があり、夕飯に利用できて便利でした。コンビニも近く、市場まで歩くこともできる便利な立地でした。スタッフもフレンドリーで良い旅になりました。ありがとうございました。

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10

Joshua

Jun 20, 2025

·

Stayed 2 nights

Very nice stay here. Staff are very friendly and helpful. Breakfast was excellent. On-site parking is simple and convenient. Close walking distance to many great places around town

8

John

Aug 29, 2024

·

Stayed 14 nights

closeness to shopping and restaurants. swimming pool out of action while they painted and dropped paint into the pool.

8

On keat

Sep 22, 2023

·

Stayed 4 nights

Complementary cold drinks provided at lobby

8

Albert

Aug 15, 2025

·

Stayed 2 nights

Es un hotel muy correcto, algo anticuado, pero con preoucupación por el medio ambiente. Bien situado. El personal es muy atento y agradable. El desayuno es espectacular, tiene de todo, des de porridge a tortillas al gusto pasando por pasta, sushi, iogurt, pan,… La piscina y el gym correctos. Posiblemente repetiria.

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10

Karin

Dec 29, 2022

·

The lobby was very welcoming with seasonal decorations when we arrived and staff was friendly. Breakfast was good and there were a lot of breakfast options. The hotel has one or two restaurants and a small shop within its lobby area. The swimming pool was small but nice and not very busy. The room was a bit dated but overall good. We walked in the local area at night and felt safe.

8

Sinclair

Dec 25, 2023

·

Stayed 3 nights

Great overall. A lot of local food around the area. Only dissatisfaction is that the lifts are not air-conditioned, can be quite hot and stuffy on sunny days.

8

Lee Ping

Sep 26, 2025

·

Stayed 3 nights

Good breakfast options, we enjoyed the welcome drinks in the lobby! Convenience stores opposite the hotel, bus stop to the free CAT bus, great food options nearby and further down the street :)

10

Woo Khiat

Feb 9, 2025

·

Stayed 3 nights

Hotel is clean and they accommodated my request for the room of my preferences. Appreciate their effort to save the environment by having water dispenser installed and stop issuing bottled water in the room

8

Tania

Mar 1, 2024

·

Stayed 5 nights

The location was really good. Easy access to various transit options and restsurants. The lobby is a lovely, conformable cool environment in which to relax. The pool is great but could use some maintenance eg cleaning of the shower near the children's play area and floor around the childrens play area.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and public areas are generally clean and well maintained. A few guests noted lapses such as stained pillows, missing towels, or slippery bathroom floors.

Related guest reviews

4

Kwang Leong

Apr 24, 2023

·

Stayed 2 nights

The place is terrible! The bed is uncomfortable and the pillows are yellow, and dirty. The toilet and the rooms seems like its stuck in the 1990s, and the pillows definitely looked liked it was from that era. I arrived late at night. While I had a 3D2N reservation, i checked out the following day and booked another hotel instead. One of the worse experience I had. ugh.

8

Roseni

Dec 19, 2024

·

Stayed 2 nights

Everywhere is clean. Once u enter lobby the smell is so fresh.

10

Rudy

Nov 6, 2025

·

Stayed 2 nights

The room was clean. Staffs are friendly, polite & very helpful. Location of hotel is center to tourists attraction and many eating places.

10

Fred

Dec 28, 2025

·

Stayed 4 nights

Room was clean and comfortable. Great view. Location was good with many food available.

10

YONG CHOW

Oct 12, 2025

·

Stayed 3 nights

Clean room and friendly staff. Hotel located with many dining option. Would recommend

8

Larry Ng

Jul 11, 2025

·

Stayed 1 night

Fast check in, clean and comfortable room. Good surrounding and nearby to all nice food location.

6

Shuichiro

Dec 1, 2023

·

Stayed 1 night

フェイスタオル、ティッシュペーパーが置かれていませんでした。

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6

WENG CHEONG

Dec 12, 2023

·

Stayed 3 nights

Bathroom floor is very slippery when wet. Shower screen is unable to keep out water during a shower. Slip and fell on 2nd night. Luckily did not sustain any head injuries. Similarly for the jacuzzi pool. No proper grip bar to assist safe descend into the pool. Must look into these areas

10

Inder

Jan 24, 2025

·

Stayed 2 nights

Clean

10

Woo Khiat

Feb 9, 2025

·

Stayed 3 nights

Hotel is clean and they accommodated my request for the room of my preferences. Appreciate their effort to save the environment by having water dispenser installed and stop issuing bottled water in the room

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AI-generated summary based on recent guest reviews

Rooms

Many describe comfortable rooms with good views, some renovated and spacious. Others mention dated bathrooms, loud air conditioning or elevator noise, small single beds, and unstable or slow in-room Wi-Fi.

Related guest reviews

8

HITOSHI

Nov 24, 2023

·

Stayed 3 nights

Wifiが弱い

8

Vellachi

Dec 30, 2023

·

Stayed 4 nights

Great location - we walked most of George Town. Excellent breakfast buffet with lots of options. Friendly staff. Property shows it's age, especially the bathroom.

6

raymond w

Jul 9, 2025

·

Stayed 3 nights

This hotel needs a face lift. Aircon is hit and miss. Wifi is slow. Good view if you got an ocean view room

6

Ba

Feb 25, 2023

·

Stayed 4 nights

Bathroom needs renovating

8

Eric

Aug 12, 2024

·

Stayed 1 night

Overall the Deluxe Rooms are comfortable & spacious

6

Maung Tun

May 1, 2025

·

Stayed 1 night

Single bed is small for me. Air conditioner is very noisy.

10

Mi Yen

Dec 12, 2023

·

Stayed 5 nights

Was given Room 1730, a corner room with 2 windows that offered different views - sunrise & ferry/port view & Georgetown & Komtar city view - excellent!!

4

James

Mar 2, 2025

·

Stayed 3 nights

Room was right beside elevator shaft. Can hear woofee sound, particularly evening time at bedtime. If not of this, I would give high score for my stay. I think people who stay for 3 nights deserves to know what room they are getting into.

10

Man Ling

Jul 22, 2023

·

Stayed 2 nights

The design in room seems have two different styles The bedroom part is modern and look great with sea-view, sufficient light in house is good point too But the bathroom still using bathtub and the style is older

8

Eric

Aug 12, 2024

·

Stayed 1 night

Deluxe Rooms are quite comfortable & spacious

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Service

Service is a standout: staff are consistently friendly, attentive and proactive, with fast check-in/out and helpful problem-solving and special requests. A few isolated complaints about management or taxi assistance appear.

Related guest reviews

2

Scott

Jan 3, 2023

·

Stayed 1 night

Sadly the Room Had dirty towels in the bathroom, The reception very good the hotel look very nice, Sadly asking for a taxi I got told no without even checking after new years eve, I persisted to ask again and again ending up with myself and the Bellboy arguing, The overnight Receptionist ordered a taxi, Upon getting the taxi the driver said they have several cars 24 hour service with hotel and always available, I wont be staying again However the Night Receptionist I do thank for getting my taxi sorted.

8

Boon Seng

Jun 9, 2025

·

Stayed 3 nights

Staff services and convenience are what we like about your hotel. Will be back in July.

10

John

Feb 23, 2025

·

Stayed 6 nights

I especially liked your staff and how friendly everyone was. Shout out to Evelyn, the morning hostess in the cafe. She was very efficient and provided tourist information about various festivals freely. It was very appreciated.

10

Wingsee

Mar 4, 2023

·

Stayed 5 nights

The manager was very nice and helpful. He helped me call a Grab driver when using my own app I got stuck and I was in a rush to catch the train. I really appreciate all staff.

8

Mark

Nov 28, 2025

·

Stayed 4 nights

The staff was very attentive. We where going out to eat and it was raining and the staff provided an umbrella which was very thoughtful. There is a huge and varied breakfast selection.

10

sc

Jun 23, 2023

·

Stayed 3 nights

All the staff are friendly and helpful. Allow late check out by 2pm, which most hotel only till 12 or 1pm. I stayed few years ago before COVID, they still have my records and I need not fill in new forms. Check in was fast and smooth. I booked 4 rooms and all my family members were happy with the hotel. Reasonable price, very good location to walk about. Got lift which is great for senior, no need to climb stairs.

10

Siew Ping

Apr 22, 2025

·

Stayed 2 nights

Appreciate the good service provided by all the staffs. Very attentive and friendly.

8

Bik Wa Whippy kan

Nov 29, 2025

·

Stayed 2 nights

前台職員細心有禮，笑容親切。大堂職員，主動協作客人，給顧客有賓至如歸的感覺。值得讚許。

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10

Mohammad

Nov 9, 2025

·

Stayed 3 nights

Great service

8

Adrian

Jun 26, 2023

·

Stayed 11 nights

The staff are what made this hotel stand out from the 50 or so others stayed in last 4 years. Nothing was too much trouble, requests for extra hangers, printing boarding passes were handled with a smile and immediately. When I mentioned wifi in my room was irratic they offered to upgrade me to room with good wifi. I used phone hot spot perfectly well so declined kind offer. Next thing I know they turn up with a box of delicious cakes, again going that extra mile, well done.

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Location

Consistently praised for a central, walkable George Town location near eateries, markets, KOMTAR and attractions; the free CAT bus nearby helps with getting around. Some note the immediate area feels a bit shabby at night.

Related guest reviews

8

Per

Nov 19, 2025

·

Stayed 2 nights

Central location in Georgetown. Close to everything and good amenities. Good value for your money. Can recommend to stay here.

10

Vivian

May 1, 2023

·

Stayed 3 nights

Excellent location. Walk within minutes to the famous Chowrasta market, Campbell Street and be spoilt for choices when it comes to food. Attractions such as Dark Mansion and Komptar including the digimall, 1st .avenue and many more are within stone throws

8

Soraya

May 18, 2025

·

Stayed 3 nights

Great location

10

Mohd Haikal

Sep 7, 2025

·

Stayed 2 nights

Strategic location

8

LEE CHIN

Mar 13, 2024

·

Stayed 3 nights

Area around is a bit shabby at night. Staff were very helpful and get things sorted quickly. Room was spacious although dated. Do not recommend the buffet breakfast as there were too many group tourists and i saw a guest spitting. Overall a pleasant stay

10

sc

Jun 27, 2023

·

Stayed 3 nights

Easy check-in. Helpful and friendly staff. Very good location with plenty of coffeeshops eateries, cafes, restaurant, many rated 4.2 and above in Google reviews. Walkable to places of interests in Georgetown. There is a free bus ops the hotel which can be good for city tour and ends at Jetty terminal.

8

Tan

Jun 16, 2023

·

Stayed 3 nights

Hotel was in a nice location right in the heart of Penang Road with easy access to food places @ Chulia St, Campbell St, Kimberley St. Staff were polite and friendly. Room was comfortable snd clean. Will probably be back next time I'm in Penang.

10

Martin

Feb 21, 2025

·

Stayed 2 nights

Great location close to Georgetown restaurants and shopping. The view over the water from the high floors is great.

8

Lee Ping

Sep 26, 2025

·

Stayed 3 nights

Good breakfast options, we enjoyed the welcome drinks in the lobby! Convenience stores opposite the hotel, bus stop to the free CAT bus, great food options nearby and further down the street :)

10

Kong Guan

May 30, 2023

·

Stayed 4 nights

Cititel Penang is a very good location. Very convenient and easy to get to George Town main attraction places like Penang Street Art, Campbell Street, Heritage Street... iconic eating places such as teochew chendol, Char kway Teow, etc... all within walking distances.

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Dining

Breakfast is widely praised for its large, varied spread, including local options and some made-to-order items. However, several guests found it bland or disappointing, mentioned crowding or etiquette issues, and on-site restaurant feedback is mixed.

Related guest reviews

10

Christian

Jul 3, 2025

·

Stayed 3 nights

Sehr gute Lage in der Altstadt. Das Frühstück ist hervorragend und bietet auch viele lokale Spezialitäten.

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10

TETSUYA

Mar 4, 2025

·

Stayed 1 night

満足です。良いホテルです。日本人が多く利用しているそうですが、わかります。１階の日本料理屋さん、たいへん気に入りました。少し値段は高めですが、おいしいですね。

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10

André

Oct 22, 2025

·

Stayed 2 nights

Great staff, nice room, well located! The breakfast is outstanding. A very nice stay at George Town !

8

Chee Keong

Aug 29, 2023

·

Stayed 7 nights

On the whole, the stay was good until one morning at breakfast I spotted a cockroach where food was served. I provided feedback to the management and was surprised at the speed at which the management responded. I received a gift from the management which was much appreciated.

8

Mark

Nov 28, 2025

·

Stayed 4 nights

The staff was very attentive. We where going out to eat and it was raining and the staff provided an umbrella which was very thoughtful. There is a huge and varied breakfast selection.

8

Noriyuki

Nov 12, 2022

·

Stayed 2 nights

昔からの格式あるホテル。設備は古いが、メンテはされている。ランチで日本料理の霧島を利用したが、まずかった。具体的に言うと、利用している食用油が古い為。油物料理は避けた方が良いかも。

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10

Sriram

Jan 24, 2025

·

Stayed 3 nights

It’s my favourite hotel to stay in whenever I’m in Penang. Friendly staff who pay good attention to your needs, clean rooms with good views and it’s located within walking distance of all the usual spots you love to visit. One area I feel they could improve is the breakfast. I remember the breakfast being decent in my previous stays but this time it was very disappointing.

10

Cyril

Jul 4, 2024

·

Stayed 3 nights

Breakfast was a bit bland..let the side down a bit

10

Bruce

Aug 26, 2025

·

Stayed 5 nights

Great staff. Rooms in top condition. Breakfast cheap and excellent. Cat bus stop outside is a big plus. 60m to Chulia St.

8

HELEN

Mar 12, 2025

·

Stayed 3 nights

Friendly reception and they even gave us a sea view room upgrade. Breakfast has good food choices and roti bread was made to order. Building is a bit outdated but overall still clean.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $68	12 $48	13 $58	14 $54	15 $54	16 $54	17 $54
18 $54	19 $54	20 $54	21 $54	22 $54	23 $54	24 $54
25 $54	26 $54	27 $54	28 $54	29 $54	30 $54	31 $54

Su	Mo	Tu	We	Th	Fr	Sa
1 $54	2 $52	3 $51	4 $52	5 $52	6 $52	7 $51
8 $51	9 $52	10 $54	11 $54	12	13	14 $54
15 $52	16 $52	17 $51	18 $52	19 $52	20 $52	21 $52
22 $52	23 $52	24 $52	25 $52	26 $51	27 $52	28 $52
29 $52	30 $52

Cititel Penang

Prices for Cititel Penang

Monthly average prices

About this property

Location

Room options

Standard Twin Room

Superior Twin Room

Deluxe Room, 1 King Bed

Superior Room, 1 King Bed

Standard Room, 1 King Bed

Deluxe Twin Room

Guest reviews of Cititel Penang

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Cititel Penang

Considering this hotel for your George Town trip?

Prices for upcoming dates