Name: Gurney Bay Hotel, A PARKROYAL Partner Hotel
Address: 53 Persiaran Gurney, George Town, Penang, MY
Price range: $50–$72 per night
Rating: 8.5

What guests think

At Gurney Bay Hotel, A PARKROYAL Partner Hotel, travellers praise the friendly, attentive staff and convenient Gurney Drive location with sea views, while noting the property's age, dated rooms, and recurring in-room Wi-Fi problems.

Cleanliness is generally solid, though a few guests reported pests, musty odors, or housekeeping misses. Facilities like the pool, gym, spa and jacuzzi get positive mentions, while the pool bar was closed during some stays; breakfast is widely liked for variety though quality feels average to a few. Best for guests who prefer spacious rooms and solid amenities over the newest finishes.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight the pool, gym, spa and jacuzzi as enjoyable; parking is easy. There were isolated comments about the pool bar being closed or a cold bath not working.

Related guest reviews

10

Colin

Nov 26, 2025

·

Stayed 2 nights

Nice room view, comfortable bed, easy parking.

8

Sharon

Sep 14, 2025

·

Stayed 5 nights

Upgraded our room for free which was great- were on the 10th floor. Spacious room- quite old fashioned but fine for what we needed. Staff were very friendly and helpful especially at the door. Breakfast was a good choice and a good selection of fruit. Pool was clean- pool bar not open though. Gurney walk is 4 min walk away- had a few beers at the 24-7 shop there which was ideal. Liked to get a grab to Chulia st area for food and alcohol at night as many places near the hotel don’t serve alcohol which is absolutely fine. Jacuzzi was fabulous to relax in. Didn’t use the steam room or sauna.

6

Keng Csee

Nov 17, 2025

·

Stayed 5 nights

Stay was OK. Room is a bit old but big in size. The bathroom needs a spruce up with moldy parts along the edge of the bath tub. When allocating rooms, receptionists should consider the ages of their guests. Shower over the bathtub should not be allocated to older folks. Staffs were all friendly and doing an exceptional job. Hotel is along Gurney Road with plenty of food around the area. Free parking available for guests.

10

Kevin

Jun 23, 2024

·

Stayed 2 nights

Great hotel in a great location. Spa and jacuzzi were excellent. Loved the gym.

10

Christopher

Jun 5, 2025

·

Stayed 6 nights

The staff were outstanding here - friendly and helpful. The pool was great, the room too, and the breakfast brilliant.

10

Kit San

Jul 11, 2023

·

Stayed 2 nights

Nice room/ close to ocean although not a beach- we had a city view room. Room was well equipped and quiet which was really important. Staff was great and provides endless supply of water to us and use of hotel umbrella when needed. Will definitively return

6

CHIEW lui

Mar 1, 2024

·

Stayed 3 nights

Facilities a bit old , location is great can go to gurney plaza within walking distance.

10

Derek

Nov 16, 2025

·

Stayed 4 nights

The rooms and facilities were kept in good condition. The Hotel I have stayed in many times over 15-20 years from time to time, although a little bit older than the new high end hotels nearby, is still extremely well maintained and the location is excellent ( relatively short walk to) near Gurney Plaza. Will probably stay again in future when visiting.

10

Keith

Mar 29, 2024

·

Stayed 3 nights

The hotel didn't really have anything around it. Malls are around 10 minutes walk away. The staff were helpful enough to open the business room in the hotel, as the in-room WIFI is the worst I used in Malaysia. The gym and sauna area is good, but they need to fix the cold bath as they once had this

10

FOON

Aug 29, 2023

·

Stayed 5 nights

Good location and facilities. Close to shopping and eateries.

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Cleanliness

Most reviews describe clean and well-maintained spaces. A few isolated reports mention pests, musty odors, dirty carpets, mold in bathrooms, or missed housekeeping.

Related guest reviews

10

Mie Lan

Sep 28, 2025

·

Stayed 8 nights

Friendly staff and clean room

10

Mohammed

Aug 26, 2025

·

Stayed 5 nights

Hotel was well maintained and clean. Suite we stayed in was very spacious and well maintained. Staff very welcoming and helpful. Location was good with easy access to most places of interest, however currently there is no beach but I believe one is planned as part of the water front project.

6

Keng Csee

Nov 17, 2025

·

Stayed 5 nights

Stay was OK. Room is a bit old but big in size. The bathroom needs a spruce up with moldy parts along the edge of the bath tub. When allocating rooms, receptionists should consider the ages of their guests. Shower over the bathtub should not be allocated to older folks. Staffs were all friendly and doing an exceptional job. Hotel is along Gurney Road with plenty of food around the area. Free parking available for guests.

10

Kim Lin

Nov 11, 2025

·

Stayed 3 nights

Very spacious, clean and well managed hotel. Friendly staff.

6

Say Leong

Dec 6, 2025

·

Stayed 3 nights

Bugs in the bed. Staff changed room

4

Hakim

Sep 13, 2025

·

Stayed 3 nights

Hôtel avec de vieilles installations et de la moquette au sol laissant une odeur pas forcément très agréable. L’insonorisation des chambres est à revoir. Nous pouvions entrer une musique d’ambiance dans les couloirs ainsi que les autres clients prendre leur douche. Enfin, nous avons appuyer sur le bouton pour que notre chambre soit faite mais la personne n’est pas passée.

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6

David

Nov 30, 2023

·

Stayed 5 nights

Hotel is older and worn down. Room cleaning was subpar. Had to call late nearly every afternoon because my room wasn’t made up. And they never vacuumed my room nor do I see any of the staff with a vacuum. I wouldn’t rate this a four star hotel

6

Philip

Aug 29, 2023

·

Stayed 2 nights

Hotel did not assigned the type of room that i had paid for....changed my room after my complaint. Room is dated, carpet is dirty.

4

chiew lui

Nov 22, 2025

·

Stayed 2 nights

I can’t believe see a cockroach inside my room in the early morning. When i go to lobby let reception know, they just retake my photo and say will inform housekeeper. Then ask me wanna change the room or not. But I’m check out the same day, no meaning to change the room and trouble myself to pack my luggage again. I confirm my room is no food, and very surprised and shocked is first time to stay a hotel which see cockroach.

10

Andrew

Jun 7, 2025

·

Stayed 2 nights

Fantastic views, clean room and very friendly and helpful staff. I would definitely stay here again.

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Rooms

Rooms are generally spacious and comfortable with sea or city views, but decor and bathrooms feel dated. In-room Wi-Fi is repeatedly slow or unstable, and some guests note noise or occasional TV, hot water, or sink issues.

Related guest reviews

8

Ravindra

Dec 26, 2024

·

Stayed 1 night

Everything was great except the Internet connection was extremely poor

10

Colin

Nov 26, 2025

·

Stayed 2 nights

Nice room view, comfortable bed, easy parking.

6

Apiwat

Dec 17, 2024

·

Stayed 3 nights

Located in a prime location of Gurney Drive area. About 20-minute walk to Gurney Paragon and Gurney Plaza shopping malls. Also many restaurants around the hotel. The room is clean but look a bit old which the major renovation of this hotel is scheduled in 2025. In the meantime, already the best value if you are looking for a place to stay in Gurney drive area at a very reasonable price. Moreover, their buffet is amazing with a truly international line of food; western, chinese, indian,and halal, and also at an unbelieveable price (we added a buffet to our room for RM30/person). The only problem is the wifi is so slow and unstable. Forget about the tv in your room. LOL

10

Lay Hua

Dec 19, 2022

·

Stayed 19,342 nights

Hotel is beautiful and clean. Stay 4 days on the 10th floor, nice sea view and spacious room for 3.

10

Yau Chun

Oct 3, 2025

·

Stayed 7 nights

Very spacious room and friendly staff. Central location with a fantastic view to the harbour

10

kelvin koh Cheng

Dec 12, 2024

·

Stayed 4 nights

Overall the stay is pretty good except the in room wifi is weak

6

Nelly

May 15, 2023

·

Stayed 2 nights

Our room internet had very bad connection. We need to go down to lobby to use the internet. We have called the receptionist 2 days in row, keep telling us they were restarting the wifi but still the same. Finally told us to change room as they couldn't do anything:(

10

Kit San

Jul 11, 2023

·

Stayed 2 nights

Nice room/ close to ocean although not a beach- we had a city view room. Room was well equipped and quiet which was really important. Staff was great and provides endless supply of water to us and use of hotel umbrella when needed. Will definitively return

10

Mohamed

Dec 26, 2024

·

Stayed 4 nights

The location is very good. Clean rooms but Internet needs improvement.

4

Mayumi

Aug 10, 2025

·

Stayed 2 nights

いつも利用しているホテルでとても便利な立地です。ただ今回は部屋のインターネット環境がすこぶる悪くGrubを頼むにも一苦労した。スタッフにお願いして部屋を替えて欲しいとリクエストしてみましたが後でルーターをチェックすると言われたがなんの返答もなかった。部屋の掃除は行き届いてとてもよく、テレビもNHKが観られるので日本人にはかなり安心感がある。

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Service

Service is frequently praised as friendly, attentive and helpful across teams. Some guests experienced hiccups such as slow or confused check-in, incorrect room assignments, billing issues, unresponsiveness to problems, or an instance of rudeness.

Related guest reviews

8

John

Feb 3, 2025

·

Stayed 3 nights

Repeat customer. Third time back in his hotel but this time was a disappointment. I booked and paid on 27 DEC. Arrived at the hotel on 31 JAN receptionist said cannot find my booking because was booked last minute?? Wasted 20-25 mins and another receptionist-Mariyam or Mariah sorted out a room for me.

10

Yau Chun

Sep 25, 2025

·

Stayed 5 nights

The staff are all super friendly and helpful

2

Yin Fook

Dec 5, 2023

·

Stayed 4 nights

Very rude and arrogant staff. Especially the managerial staff manning the cafe on the 1st floor. I was treated as if I am transparent. I was standing at the reception for close to 10 minutes and the manager saw me. But he chose to ignore me an go about doing his own thing. Very rude and arrogant. The staff handling my check in also same thing. Rude, arrogant and smug. I really have nothing good to say about this hotel

4

David

Dec 28, 2024

·

Stayed 4 nights

Dear Gurney Bay Hotel Had a great checkin but was not impressed with my checkout. Paid my bill on checkin. On checkout, was told bill was fully settled. Then later I get a notification from my bank that you have deducted a further RM 225.44 from my credit card. You did not have the courtesy to explain this or to apologise for any error you have made. Unlikely to stay with you again if this is how you treat customers.

10

Kah Keow

Aug 28, 2023

·

Stayed 3 nights

Friendly and helpful staff, fast and quick check in/out.

10

Ivica

Nov 24, 2025

·

Stayed 4 nights

Hotel may be 30 years old but people working there made it absolutely not seem so. I can’t say enough to describe every interaction we had with people on reception, concierge, restaurant, room cleaners… everyone went out of their way to make sure our experience was perfect. Even Ken, our driver from hotel we hired for a day to drive us around, was the best ever. Highly recommended!

10

Lateese

Oct 18, 2025

·

Stayed 3 nights

The staff was very accommodating.

10

Mahendra

Jun 10, 2025

·

Stayed 4 nights

The staff was very polite and helpful. The breakfast was good with a lot of choice. Rooms were clean and good size. Close to many places. The housekeeping staff was very helpful and friendly. In particular, Amin from housekeeping was very helpful and good. He made our stay very pleasant. We would like to thank Amin.

10

Christopher

Jun 5, 2025

·

Stayed 6 nights

The staff were outstanding here - friendly and helpful. The pool was great, the room too, and the breakfast brilliant.

10

Luter

Sep 12, 2025

·

Stayed 3 nights

we stayed for 3 nights , check in take abit of time due to the frontdesk could not find our reservation, breakfast biffet was excellent have variety choice front desk employees are friendly, transporation provied are helpful.

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Location

Situated on Gurney Drive near malls, eateries and a waterfront park, with many rooms offering sea views. There’s currently no beach and some construction affects outlook; it’s a bit outside Georgetown’s historic core.

Related guest reviews

10

Mohammed

Aug 26, 2025

·

Stayed 5 nights

Hotel was well maintained and clean. Suite we stayed in was very spacious and well maintained. Staff very welcoming and helpful. Location was good with easy access to most places of interest, however currently there is no beach but I believe one is planned as part of the water front project.

8

Mark

Apr 27, 2024

·

Stayed 1 night

Very good property - older than other hotels but staff are very good and efficient. Would suggest good for tourist trip but it is out of Georgetown. Great views over the sea. Do recommend this for couples, solo traveler and families

6

Keng Csee

Nov 17, 2025

·

Stayed 5 nights

Stay was OK. Room is a bit old but big in size. The bathroom needs a spruce up with moldy parts along the edge of the bath tub. When allocating rooms, receptionists should consider the ages of their guests. Shower over the bathtub should not be allocated to older folks. Staffs were all friendly and doing an exceptional job. Hotel is along Gurney Road with plenty of food around the area. Free parking available for guests.

10

Mehraj

May 8, 2025

·

Stayed 3 nights

Amazing stay, friendly staff and beautiful views of the coast from our upgraded room with sea views. Got the breakfast upgrade and it was worth it at $2/pp. Across the hotel is a skatepart and slides which is part of Pennangs expansion project so this hotel is a central location for enjoying the facilities being built. If you like halal food just go out of the hotel and walk, left, it'll have th best street food, halal wagyu, and a fresh seafood spot called Ikran Bakar and they fry you fresh fish with some spicy paste on top and its to die for. Also a short walk from the mall where you can buy a long board to get around like i did.

10

Satoshi

Sep 9, 2024

·

Stayed 1 night

It's located almost in the center of Gurney Drive, so it's very convenient for shopping and sightseeing. The staff are friendly, the rooms are spacious, and you can relax. You can also walk to the famous and popular food stalls.

10

David

Jan 2, 2023

·

Stayed 4 nights

Nice hotel in a nice area. Great view from room. Walkable area of town. Can walk to historic Georgetown in 30 minutes. Hotel breakfast is good. Blackout curtains are good. Excellent service and friendly, hospitable hotel staff

10

Ming Chong

Mar 9, 2025

·

Stayed 1 night

Great location

8

James

May 11, 2025

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Stayed 2 nights

Old hotel but was well maintained and managed. Staff were very attentive and pleasant. Was given an upgrade to beach facing. Unfortunately, the scenic Gurney beach we used to know is no longer and reclaimed for new developments; what a pity.

10

Derek

Nov 16, 2025

·

Stayed 4 nights

The rooms and facilities were kept in good condition. The Hotel I have stayed in many times over 15-20 years from time to time, although a little bit older than the new high end hotels nearby, is still extremely well maintained and the location is excellent ( relatively short walk to) near Gurney Plaza. Will probably stay again in future when visiting.

10

FOON

Apr 13, 2025

·

Stayed 6 nights

Great location, walkable, helpful staff

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Dining

Breakfast is commonly praised for variety and value, with some noting tasty, diverse options. A minority found items cold or average in quality, and one guest reported unhelpful cafe management.

Related guest reviews

6

Apiwat

Dec 17, 2024

·

Stayed 3 nights

Located in a prime location of Gurney Drive area. About 20-minute walk to Gurney Paragon and Gurney Plaza shopping malls. Also many restaurants around the hotel. The room is clean but look a bit old which the major renovation of this hotel is scheduled in 2025. In the meantime, already the best value if you are looking for a place to stay in Gurney drive area at a very reasonable price. Moreover, their buffet is amazing with a truly international line of food; western, chinese, indian,and halal, and also at an unbelieveable price (we added a buffet to our room for RM30/person). The only problem is the wifi is so slow and unstable. Forget about the tv in your room. LOL

10

Syed W.

Aug 30, 2025

·

Stayed 2 nights

very neat. Breakfast has lots of choices

6

Brian Vincent Vijendra

Jul 16, 2023

·

Stayed 2 nights

The rooms were bit dated but was clean . The breakfast buffet selection was very limited & disappointing to say the least. Hope they can improve their buffet menu.

10

Shuk Wa Aries

Aug 10, 2025

·

Stayed 8 nights

We have spent 8 nights at Gurney Bay Hotel All hotel staff were very friendly, cheerful and attentive. Location was excellent with nearby restaurants and shopping malls. The room was very clean and comfortable. Hotel breakfast was good with decent varieties of Malaysian cuisine. We must come back again for future vacation.

10

Christopher

Jun 5, 2025

·

Stayed 6 nights

The staff were outstanding here - friendly and helpful. The pool was great, the room too, and the breakfast brilliant.

8

Cornelia

Dec 30, 2024

·

Stayed 2 nights

A very comfortable bed in an otherwise slightly dated decor in the rooms. Breakfast buffet whilst a wide variety was offered, was lacking in quality and taste. For a supposedly 4-5 star hotel, it couldn't offer better quality of tea bags? Don't get me started on those rickety dining chairs and tables on both mornings at breakfast........

10

Luter

Sep 12, 2025

·

Stayed 3 nights

we stayed for 3 nights , check in take abit of time due to the frontdesk could not find our reservation, breakfast biffet was excellent have variety choice front desk employees are friendly, transporation provied are helpful.

10

BASSMA

Sep 24, 2025

·

Stayed 4 nights

the staff was amazing, the rooms are clean and spacious, location very convenient and the food was diverse and good.

10

Howard

Jan 1, 2024

·

Stayed 2 nights

Fantastic stay with my family. Breakfast had good options, room was really nice, service was great.

4

Han

Mar 11, 2025

·

Stayed 2 nights

Breakfast food are cold . Sink in the toilet of our room aren’t flowing .

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Month	Average price
January	$264
February	$110
March	$73
April	$776
May	$240
June	$386
July	$76
August	$73
September	$63
October	$65
November	$63
December	$75

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $72	12 $50	13 $50	14 $50	15 $50	16 $55	17 $56
18 $56	19 $50	20 $50	21 $50	22 $50	23 $55	24 $55
25 $50	26 $50	27 $50	28 $50	29 $50	30 $55	31 $55

Su	Mo	Tu	We	Th	Fr	Sa
1 $55	2 $50	3 $50	4 $50	5 $50	6 $55	7 $55
8 $50	9 $50	10 $50	11 $50	12 $50	13 $55	14 $55
15 $50	16 $50	17 $50	18 $50	19 $50	20 $66	21 $68
22 $55	23 $50	24 $50	25 $50	26 $50	27 $55	28 $55
29 $50	30 $50

Gurney Bay Hotel, A PARKROYAL Partner Hotel

Prices for Gurney Bay Hotel, A PARKROYAL Partner Hotel

Monthly average prices

About this property

Location

Guest reviews of Gurney Bay Hotel, A PARKROYAL Partner Hotel

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

Considering this hotel for your George Town trip?

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