Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available for a fee of approximately MYR 34 per person.

Does the property allow pets?

No pets or service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is at 15:00 and check-out is at 12:00. Early or late check-in/check-out may be available upon request and may incur additional charges.

Are airport shuttle services available?

Yes, airport shuttle services are available for a fee of MYR 100 per vehicle (one-way, maximum occupancy 4). Guests must arrange the transfer 72 hours prior to arrival.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in George Town, steps from Gurney Plaza and 7 minutes by foot from Gurney Drive. It is approximately 3 miles from KOMTAR and 5.1 miles from Penang Hill.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available for guests.

What are the policies for guests staying with children?

Children 18 years old and younger are not permitted at this property.

What are the policies regarding extra beds and cribs?

The property does not provide cribs or rollaway beds. Extra-person charges may apply and vary depending on property policy.

G Hotel Kelawai - Luxury Stay in George Town

Average nightly price at G Hotel Kelawai by month, last 12 months (USD)
Month	Average price
January	$105
February	$101
March	$102
April	$104
May	$107
June	$106
July	$129
August	$109
September	$110
October	$99
November	$103
December	$110

What guests think

G Hotel Kelawai draws praise for its convenient setting between Gurney Plaza and Gurney Paragon, modern comfortable rooms with complimentary soft drinks, and warm, attentive service with thoughtful touches like ice cream on arrival and helpful concierge support.

The rooftop pool, sky bar and gym are highlights, though several guests encountered temporary closures or maintenance issues. While cleanliness is often praised, several reviews cited stained linens or musty towels, and dining feedback ranges from excellent breakfasts to limited choices or slow, inattentive service. Expect a convenient, business-friendly base near malls, with easy rides to Georgetown rather than a walkable heritage location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the rooftop pool, sky bar and well-equipped gym, with some noting 24-hour access. Several reviews reported temporary pool/bar renovations, minor maintenance issues, or parking access hassles.

Related guest reviews

10

Boon chei

Jul 10, 2023

·

Stayed 1 night

convenience location, nice hotel, good breakfast, good fitness centre expecially open 24hrs

10

Prinal

Dec 28, 2025

·

Stayed 2 nights

The entire stay was incredible, from check-in to check-out. Upon arrival, we were welcomed with a selection of ice cream flavors to help beat the heat a thoughtful touch that immediately showcased the hotel’s attention to detail. The room was spotless and beautifully maintained. The complimentary minibar was a lovely surprise, and we really appreciated how clearly the additional amenities available upon request were listed. another great detail. Breakfast offered a wide variety of vegetarian options, and the F&B team was exceptionally attentive and welcoming. The swimming pool was top-notch, very clean and perfect for a relaxing dip while enjoying the view. Overall, it was an outstanding stay. Thank you for making our experience truly memorable.

10

Ho Kei Brian

Feb 1, 2026

·

Stayed 3 nights

Rooms were nice with free soft drinks, convenient location and nice outdoor pool.

8

Khamit

Oct 8, 2025

·

Stayed 5 nights

Stylish , modern and comfortable. The room is clean , the design feels fresh and the staff were friendly. Loved the rooftop pool and the views from the gravity bar . Great location close to malls, eateries and tourist spots. For me this hotel is perfect for business trips and work travel not really a resort style place.

10

Po Yin

Mar 7, 2025

·

Stayed 3 nights

可惜泳池和酒吧在裝修中

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6

Wee Yi

Feb 27, 2025

·

Stayed 2 nights

I choose this hotel because of their rooftop pool and sky bar, unfortunately when I check in, the hotel reception told me that both facilities is under construction. Very disappointed, I payed that much money but can’t enjoy the facilities, why no notification in their official website

10

Radek

Dec 15, 2024

·

Stayed 2 nights

Amazing hotel - real 5* level. The location is little bit far from the old town, but the transportation in Malaysia like Grab is cheap and convenient. Really nice rooftop bar and pool with the views of the city.

8

Ming Wei Dick

Oct 11, 2024

·

Stayed 3 nights

1) I wish the car parking facility would have been more seamless accessing with a room card or given a set of complimentary passes rather than utilising credit card to checkout on a daily basis. 2) I wish it would have been easier accessibility to Gurney Paragon Mall similar to Gurney Plaza.

8

Nancy

Mar 24, 2025

·

Stayed 3 nights

The swimming pool was out of action

10

Richard

Sep 20, 2024

·

Stayed 3 nights

Very friendly, attentive staff. Gym, pool and other facilities were in excellent condition. Great breakfast! Good location and well priced. 5 stars!

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Cleanliness

Most guests found rooms very clean and well maintained. However, repeated comments mention stained bedding or musty towels and occasional housekeeping lapses.

Related guest reviews

8

Helen

Jan 23, 2023

·

Stayed 2 nights

Overall we had a pleasant stay. The room was a good size and had an exceptional shower. However, cleanliness was not up to standard and it took multiple requests for basic cleaning to be done. The porter and front of house service at this hotel definitely has room for improvement and is far from 5*. The rooftop pool and bar are a highlight though, and the staff on the top floor are friendly.

10

Prinal

Dec 28, 2025

·

Stayed 2 nights

The entire stay was incredible, from check-in to check-out. Upon arrival, we were welcomed with a selection of ice cream flavors to help beat the heat a thoughtful touch that immediately showcased the hotel’s attention to detail. The room was spotless and beautifully maintained. The complimentary minibar was a lovely surprise, and we really appreciated how clearly the additional amenities available upon request were listed. another great detail. Breakfast offered a wide variety of vegetarian options, and the F&B team was exceptionally attentive and welcoming. The swimming pool was top-notch, very clean and perfect for a relaxing dip while enjoying the view. Overall, it was an outstanding stay. Thank you for making our experience truly memorable.

10

Hui Leng

Jan 19, 2025

·

Stayed 4 nights

This is my second time stay at the hotel. Service is excellent as usual and my kids enjoy the breakfast buffet spread. However the towels are not as clean as the last round.

10

kay yaw

Feb 26, 2023

·

Stayed 3 nights

Super clean. Feels different from the usual malaysian hotels which earns a moniker... good for only first year of new opening. However for some reason aircon not working that well in the midnight onwards... cannot explain why

10

Mohamad

Jun 1, 2025

·

Stayed 4 nights

Sehr sauber! Liegt nicht im Zentrum aber in der Umgebung gibt es so vieles zu entdecken. Sehr empfehlenswert.

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8

Geir Halvard

Feb 15, 2026

·

Stayed 5 nights

Veldig bra hotel Gode senger og godt renhold Veldig hyggelig og service innstilt personale Grei mat Fint opphold totalt sett

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8

Samantha

Sep 5, 2024

·

Stayed 3 nights

The service at the reception was good. But the attitude from the cleaning staff was bad. One of the cleaning staff showed his anger while changing the bed sheets. After check in we discovered the bed sheets got stain. We requested to change the bed sheets. I had to made three times phone calls than the cleaning staff came to our room. While the cleaning staff changing the bed sheets, I saw blood stains on the mattress protector and the mattress! We felt so disgusted.

10

Wai Kong

Dec 6, 2025

·

Stayed 2 nights

The hotel is run by a group of friendly and efficient staff. The room was superbly clean, and the breakfast was tasty with a good spread of both Western and Asian choices

8

Kim Suan

Oct 3, 2025

·

Stayed 3 nights

The Gurney Plaza and Gurney Paragon Malls are within 10 mins walking distance. So very convenient for shopping and many choices of eateries. Room is clean and all the staff very friendly and helpful.

8

Siu Hung Oswens

Feb 4, 2025

·

Stayed 2 nights

The hotel is located between two large shopping malls and there are many restaurants nearby. It is good for short stay in Penang. However, the cleanliness of bedroom is not up to standard. The first night we arrived, we found that the blankets and pillow coats were stained. We went to the reception and they changed another room for us, but we found that the blankets were stained again some “glue materials” was noticed too. Then they changed another room in the higher floor. We made sure that the blankets were clean and accepted the arrangement. However, there were some black mould over the “grey-colored” bath towels, so we decided to use our own towels instead.

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Rooms

Rooms are modern, spacious and comfortable, with complimentary soft drinks in the minibar and some nice views.

Related guest reviews

10

Ho Kei Brian

Feb 1, 2026

·

Stayed 3 nights

Rooms were nice with free soft drinks, convenient location and nice outdoor pool.

10

Hui Leng

Feb 2, 2024

·

Stayed 3 nights

We had a very comfortable stay. Room was spacious and came with all amenities- toiletries and we appreciate the mineral water and feee soft drinks provided. Gym is opened 24 hours, and breakfast buffet spread was delicious, with option of having it at sister G Hotel at Gurney. Location of hotel is very convenient, next to 2 big malls- Gurney Plaza and Gurney Paragon mall and short walk to Gurney drive open air hawker centre. Also around 15 minutes to attractions such as Penang Hill, Armenian street.. Had a great stay with the excellent service, will be back!

10

Joey

May 30, 2024

·

Stayed 3 nights

Great rooms, staff, clean,

10

Siok Chin

May 6, 2024

·

Stayed 2 nights

Upgraded to executive room with good view of Penang Hill and city

10

Alice

Aug 9, 2023

·

Stayed 2 nights

The room was very spacious and cozy with great location!! Will recommend to anyone who is interested to visit Pg!!

8

Khamit

Oct 8, 2025

·

Stayed 5 nights

Stylish , modern and comfortable. The room is clean , the design feels fresh and the staff were friendly. Loved the rooftop pool and the views from the gravity bar . Great location close to malls, eateries and tourist spots. For me this hotel is perfect for business trips and work travel not really a resort style place.

10

Nurliyana Mohammad

Dec 25, 2023

·

Stayed 1 night

Great room, facilities and view. walking distance to Gurney Mall and the hawker centre.

8

Ron Nard

Feb 23, 2025

·

Stayed 2 nights

Great location. Large rooms. Only downside is that the walls are thin so we could hear neighbours talk in their rooms.

8

Thomas

Dec 17, 2024

·

Stayed 2 nights

Overall a good 4 star hotel. Breakfast could be better but not bad. Room is large and well laid out.

8

Kevin K L

Mar 30, 2023

·

Stayed 4 nights

Hotel is centrally located at the Gurney area with easy access to both shopping malls and street food. Room was comfortable and well maintained by housekeeping staffs. Only complain would be insufficient charging points, there's only 1 in the room.

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Service

Service is widely praised as warm, friendly and efficient, with smooth check-ins, ice-cream on arrival and helpful concierge support. A few guests reported lapses such as rudeness or slow responses.

Related guest reviews

6

Andrew

Dec 3, 2023

·

Stayed 3 nights

Check in experience is the most important aspect of the whole stay experience but we meet with unfriendly front desk counter staff! During our stay we request for more drinking water but reply from the front desk is all room limited to max. 4 bottles per day ! Throughout our 4D3N stay we requested for change of bathrobe but totally no change of any new bathrobe without any explanation!

10

paul

Jan 7, 2025

·

Stayed 1 night

Amazing reception staff. Super helpful and friendly. Great team

8

Geir Halvard

Feb 15, 2026

·

Stayed 5 nights

Veldig bra hotel Gode senger og godt renhold Veldig hyggelig og service innstilt personale Grei mat Fint opphold totalt sett

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10

Ana and Nigel

Nov 17, 2025

·

Stayed 2 nights

Everything was incredible, staff warm and friendly. Room beautiful and clean, comfy bed. Best buffet breakfast and amazing pool.

10

Josephine

Jul 27, 2025

·

Stayed 3 nights

Service from hotel staff was exceptional. Complimentary mini bar was great. Very convenient location

10

Michael

Apr 9, 2024

·

Stayed 2 nights

Check in staff was fast, efficient and helpful… service staff all round were good! Great location sandwiched in between 2 malls

10

Wai Kong

Dec 6, 2025

·

Stayed 2 nights

The hotel is run by a group of friendly and efficient staff. The room was superbly clean, and the breakfast was tasty with a good spread of both Western and Asian choices

10

Moon-Cheung

Nov 9, 2025

·

Stayed 4 nights

Check in was nice and smooth and they actually give our ice cream, as you wait for that one minute of checking in. which is a Very good idea as the weather is hot outside. The concierge was great too, soon as our cab arrives they come and help with our luggage then delivered to our room. That was a great help. Room was nice and clear give a feeling of welcome. The fridge in the room have a sticker telling one that the drinks is on the house, lot of hotel don't have that. If one needs to choose a hotel in Penang this is one of the hotel I strongly recommend.

10

Alexandra

Feb 25, 2024

·

Stayed 2 nights

Lovely staff, great hotel. Highly recommend!

10

Adelynn

May 19, 2024

·

Stayed 3 nights

Overall the stay is great. Friendly & helpful staff.

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Location

Set between Gurney Plaza and Gurney Paragon, the location is excellent for shopping and food. It’s a short, inexpensive ride to Georgetown’s sights but less walkable for sightseeing.

Related guest reviews

8

Sidra

May 30, 2025

·

Stayed 3 nights

Right next to the gurney plaza which was very convenient. Staff are super friendly. Only downside is the location is far from all sightseeing areas if you want to walk everywhere. However driving distance is not bad.

10

Jamalulail Abu

Aug 3, 2025

·

Stayed 3 nights

The location was superb, situated berween two shopping mall Paragon Mall and Gurney Plaza. Food can easily available at both mall. Room wan clean and everything in the room was clean and excellent. Well done. Will come again to the hotel. Definitely

10

Lai Yue Gloria

Apr 16, 2025

·

Stayed 2 nights

Walkable to two huge mall, and grab driver able to locate the location easily

10

Ho Kei Brian

Feb 1, 2026

·

Stayed 3 nights

Rooms were nice with free soft drinks, convenient location and nice outdoor pool.

10

Valentine

Nov 3, 2025

·

Stayed 6 nights

Room clean, next to two large malls and staff helpful and friendly.

10

Mark

Nov 14, 2025

·

Stayed 2 nights

Convenient location

8

Kim Suan

Oct 3, 2025

·

Stayed 3 nights

The Gurney Plaza and Gurney Paragon Malls are within 10 mins walking distance. So very convenient for shopping and many choices of eateries. Room is clean and all the staff very friendly and helpful.

8

KUMIKO

Nov 21, 2025

·

Stayed 2 nights

スタッフの方も親切で、お部屋も綺麗です。ガーニープラザもすぐ隣にあるので、とにかく便利です。出張もプライベートも、このホテルを利用する事が多いです。

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10

THIAM SIEW

Jan 11, 2025

·

Stayed 2 nights

Best location. Great service, good hotel.

8

Thomas

Jan 19, 2024

·

Stayed 1 night

Overall a nice hotel. Not a true 5 star hotel but a good 4 star hotel. Close to Georgetown. About a 5-10 min grab ride away.

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Dining

Breakfast and dining are frequently enjoyed for variety and taste. Feedback is mixed overall, with several noting limited selection, quality issues, or slow, inattentive breakfast service.

Related guest reviews

10

Prinal

Dec 28, 2025

·

Stayed 2 nights

The entire stay was incredible, from check-in to check-out. Upon arrival, we were welcomed with a selection of ice cream flavors to help beat the heat a thoughtful touch that immediately showcased the hotel’s attention to detail. The room was spotless and beautifully maintained. The complimentary minibar was a lovely surprise, and we really appreciated how clearly the additional amenities available upon request were listed. another great detail. Breakfast offered a wide variety of vegetarian options, and the F&B team was exceptionally attentive and welcoming. The swimming pool was top-notch, very clean and perfect for a relaxing dip while enjoying the view. Overall, it was an outstanding stay. Thank you for making our experience truly memorable.

4

Mohammad

Dec 13, 2022

·

Stayed 3 nights

Checking in was excellent. Rooms were very clean. Breakfast experience was bad from the usher to waiter. 1 man handled the egg station counter. 20 minutes was the fastest time for a person to get an order of eggs, provided you keep standing in line and waited for it. Broken coffee macine. Waiters gave a negative vibe towards the guests eating. Professionalism is almost non-existance at the breakfast dining area. Had to undergo this ordeal for 4 days.

10

Hui Leng

Feb 2, 2024

·

Stayed 3 nights

We had a very comfortable stay. Room was spacious and came with all amenities- toiletries and we appreciate the mineral water and feee soft drinks provided. Gym is opened 24 hours, and breakfast buffet spread was delicious, with option of having it at sister G Hotel at Gurney. Location of hotel is very convenient, next to 2 big malls- Gurney Plaza and Gurney Paragon mall and short walk to Gurney drive open air hawker centre. Also around 15 minutes to attractions such as Penang Hill, Armenian street.. Had a great stay with the excellent service, will be back!

8

Soon Hua

Feb 26, 2023

·

Stayed 3 nights

Rather busy during the period I was staying at the hotel. The pool has amazing view since it’s at 24th floor, highest floor of the hotel. Receptionists were helpful at many occasions. Breakfast selection was a little below expectations. Otherwise, good hotel.

10

Ana and Nigel

Nov 17, 2025

·

Stayed 2 nights

Everything was incredible, staff warm and friendly. Room beautiful and clean, comfy bed. Best buffet breakfast and amazing pool.

10

Wai Kong

Dec 6, 2025

·

Stayed 2 nights

The hotel is run by a group of friendly and efficient staff. The room was superbly clean, and the breakfast was tasty with a good spread of both Western and Asian choices

6

Yong

Aug 17, 2024

·

Stayed 3 nights

Breakfast food choices are not good, food quality are poor, some of the pastry are hard and dry feels like reheated leftovers food.

8

Jeremy

Feb 1, 2025

·

Stayed 4 nights

Hotel is great and house keeping very good. The food and beverage is quite poor for the build of the hotel. The menu is tiny and not great. The drinks are quite poor. Also the staff are not attentive. Theres entire cafes with just no one in attendance at all. It is quite bizarre and they are clearly losing a decent share of money from this. If you went up to me when I was at the pool and asked if I wanted anything I would have, even from the limited menu. The cafe downstairs has never got any staff. If thats the case then just delete the cafe. It is far worse to have a bad, zero service cafe than it is to have a non existent one. Whoever is in charge of the F&B at the hotel really is doing an exemptionally poor job. The rest of the hotel is great. From the door staff to the housekeeping. But the F&B is actually a wonderful example of how not to do something.

6

Troy Anthony

Dec 27, 2024

·

Stayed 3 nights

I booked this hotel because Expedia said it is a 5 star property. Nothing could be further from the truth. The room was average; certainly not luxurious. The linens were low grade cotton and the towels were thin and similar to something you’d find at Marriott Courtyard. The soap, lotion and shampoo were also low quality and were locked down. The bathtub and shower were across the room from each other so if you wanted to use soap in the tub you had to move back and forth, or dispense soap into a cup and carry to the tub. Genius. The gym was disgusting. Equipment was covered in recently deposited sweat. And while attendants occasionally showed up in the gym; none of them ever cleaned a thing. They’d attend to paperwork and then leave. Meanwhile the equipment and floor was dirty and there was hair everywhere. All 3 days. I paid separately for breakfast. It was ridiculous. I know oatmeal is not necessarily a fan favorite but it should never have the consistency of a pond or a lake. This place never got the memo. While there was the customary piles of bacon and an omelette station, the fruit was sparse. I couldn’t get a banana two of the three days during my stay. Watermelon came with the rind, for free. I take the blame for this mess too. I should have stayed at the Eastern and Oriental but it was substantially more, and again, Expedia told me this place is a 5 Star. My fault for believing this B.S. I am reminded that you get what you pay for.

10

Richard

Sep 20, 2024

·

Stayed 3 nights

Very friendly, attentive staff. Gym, pool and other facilities were in excellent condition. Great breakfast! Good location and well priced. 5 stars!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12 $113	13 $116	14 $112	15 $117	16 $114	17 $114
18 $111	19 $117	20 $117	21 $117	22 $117	23 $117	24 $117
25 $110	26 $117	27 $117	28 $117	29 $118	30 $120	31 $114

Su	Mo	Tu	We	Th	Fr	Sa
1 $120	2 $116	3 $120	4 $116	5 $116	6 $117	7 $117
8 $120	9 $120	10 $120	11 $124	12 $135	13 $144	14 $125
15 $124	16 $124	17 $120	18 $146	19 $124	20 $124	21 $121
22 $123	23 $120	24 $120	25 $120	26 $126	27 $114	28 $119
29 $124	30 $124

G Hotel Kelawai

Prices for G Hotel Kelawai

Monthly average prices

About this property

Location

Room options

Deluxe Room

Executive Room

Premier Room

Guest reviews of G Hotel Kelawai

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about G Hotel Kelawai

Considering this hotel for your George Town trip?

Prices for upcoming dates