Sudima Hotel Lake Rotorua

I like the service, location and the hotel in general except there is no gym facilities in this hotel.

Rooms are good size. Non-smoking rooms are farthest from main building. Pool wasn’t warm, bit of s let down. Parking ok but you might compete for a spot close to your room. Breakfast was awesome

The pool was out of commission

There is no indoor pool, the water was freezing.

Great staff all round. Cocktails were especially good.

Very good value for what you are paying. Nice hotel pool. Pool towels are picked up from reception. Handy guest laundry. Easy walking distance to restaurants at 10-15 minutes. Good comfortable hotel. Nice staff.

We had a great time at this hotel and would definitely stay there again. It is a perfect location, easy walking distance to the Polynesian Spa next door as well as the town. The facility is a bit old but it is a good value. The pool was small but it was still easy to swim laps. Overall very pleased!

Tip: if mobility impaired or you have trouble carrying bags up a flight of stairs mention this when booking there are only elevators in the main building. Lovely hotel centrally located. Laundry on site which is handy. Restaurant is nice although limited menu. Staff very helpful. Heated pool was nice.

No gym on property, elevator didn’t work upon my arrival (worked later). The staff were heplful. The location is central to many sites.

In the building of our room, elevator doesn't exist. We had to go up stairs with heavy baggage.

The accommodation was dirty, stains on the carpet, mould in tbe showers and on the basins ans windows. It smelt damp. No one did a service on our room, we had to ask 4 times over 2 days to ask them to vacuum the floor, they did nit give us towels ans toilet paper we had to ask for it

Older building with dirty dishes left outside of rooms. Our room itself was fine. Our shower appeared to be leaking into the carpet through the wall possibly, the floor in front of the bathroom was wet for our whole stay. The wifi in the 200 building was unusable, terrible spoty connection. Likely wouldnt stay again. The pictures made this place seem much nicer than it was.

🙃We stayed for only one night in room 650 and Bathroom fittings are very unpleasant, very old and very dirty looking. The coffee sachets includes only half tea teaspoon of coffee which gives no taste for a cup of coffee and they put only 2 sachets for two people. 😊. Bedding sheets and bathroom towels were very clean. Overall we thought $300 were too much for one night in this hotel.

Inconsistent with the photos shown online. The actual room was quite outdated. The carpet was old and stained. Furnishings were not clean and the bathroom was not modern. Disappointed!

The family room we first were given was mouldy and musty causing asthma flare. This room/ is not suitable for guests. I had booked a double room but offered the family which i agreed too. However, the staff were very helpful and moved us quickly the next day when requested. The rest of our stay was very comfortable, convienient and staff friendly and helpful.

The front desk staff were very helpful. Check in/out was easy & smooth. The room was cleanly and was serviced daily.

The rooms are in a very bad condition with marks on the carpet and the tiles. It was dirty in the corners of the room and the shower.

Bathroom was not very clean.

Die Umgebung riecht bestialisch nach faulen Eiern. Das Badezimmer war sehr dreckig. Die Fugen waren schwarz und die Fliesen verdreckt. Die Abflussstopfen war wegen des Drecks stark verfärbt. Die Mechanik der Tür wirkte wie die eines Scheunentors. Es gibt keine Kleiderhaken und nur einen Mülleimer im Badzimmer. Die Fenster waren sehr schmutzig. Ich war froh, als ich den Ort endlich verlassen habe…

The room didn't have a working phone and one of the lights didn't work. We also found a cookie in the bed which was a bit shocking. We had a base camp to come back to while we were out but I feel like the room could have been equipped better.

Lake view

We were in Room 427 and the street & carpark noise outside was very loud and woke us up multiple times.

Older building with dirty dishes left outside of rooms. Our room itself was fine. Our shower appeared to be leaking into the carpet through the wall possibly, the floor in front of the bathroom was wet for our whole stay. The wifi in the 200 building was unusable, terrible spoty connection. Likely wouldnt stay again. The pictures made this place seem much nicer than it was.

I was very disappointed by our stay here. It was a 3 star hotel not 4. The room that we stayed in looked like it hadn’t been remodeled since 1980 and the bathroom had pink stuff all over the walls. The whole establishments with the exception of the lobby was just old and grimy. We were charged full price for a room that did NOT have WiFi. They apologized at the front desk for some buildings not having WiFi but I can not believe they still had the nerve to charge us full price. We stayed over new years mind you. The craziest experience we had was when we grabbed coffee in the morning. It took them almost 20min to make one almond latte and one black coffee. There were two guys at the machine and no other orders but ours. They made all these random drinks and gave them to us and we were like ‘just a black coffee please’ maybe 5 times and they did not understand. I am happy to be patient for things but this was unlike anything I’ve ever seen. These people were not speaking English and in a customer facing role. They stared at the machine like they’d never seen a coffee machine in their life. They even tried to put the coffee sleeve (the one that keeps you from burning your hands) through the top of the coffee that had a lid on. Obviously it wasn’t going to fit nor is that how coffee sleeves are put on. They had no idea what they were doing. I would honestly never stay at this hotel just because the price and quality of stay were not compatible in the slightest.

Decent hotel but room appeared dated.

Average hotel badly designed. Very spotty internet Poor shower

Generally good facilities with great access to town. Wifi was down for most of stay and coverage is not best

Shower was very lukewarm and they tried to fix it on the last day it kept fluctuating between lukewarm and cold

The room was average and not well sound proofed. Smokers and people talking when walking to their room was disruptive. It is nice and handy to town

Great stay, probably would like PowerPoints closer to the bed. Also the hallway doors are not very soundproof and woke up by a bunch of people taking in the hallway early

Hotel became an easy base to ride or walk from, town and lake front a stroll away. Absolutely the best staff to assist, nothing too much trouble, chatty and friendly.

Our room was very nice, though the view over other lower roofing was pretty ugly, but who stands looking out the window when all of Rotorua is outside. This hotel had the friendliest staff everywhere we went, from the front counter check-in and occasional chat, the restaurant and bar staff. It made it such a comfortable place to be in at the start and end of every day. We could walk to the Polynesian Baths, and the city streets, so the location was great. We would definitely stay there again.

The front desk staff were very helpful. Check in/out was easy & smooth. The room was cleanly and was serviced daily.

Great stay in a very comfortable room. Friendly staff and excellent customer service. We had an issue with the fridge in our room, rang Reception, Maintenance Man arrived within 10mins. Couldn’t fix the issue so brought a new fridge within 30mins.

Our bathroom was flooded upon request for room service clean no one turned up we paid $600 for 2nights but ts just waste of money. We mention this on reception no possibility of help or support assisted.

The staff were very helpful and appreciated

The best of the hotel is the location, but in general, the hotel is not well kept and although the staff is very friendly they are a bit inefficient, once my keys stopped working and I had to make a 40min line on the desk to get to talk to the reception.

Unfortunately we had to wait 2.5 hours after check in time for our room to be available. The TV wasn’t working properly and the carpet was still wet.

Great stay from start to finish. The staff were outstanding - always friendly and ready to help. Nothing was ever too much trouble for them and they willingly went the extra mile to make our stay as easy and enjoyable as possible.

My wife arrived first, our room was not ready so we were down graded from a king room to a room with 2 queen beds. This is not what I booked or paid for. The TV Blew up and took over an hour to be replaced. The bed was so hard I may as well have slept on the floor. Will never return.

Looks like property has been recently renovated. Great location next to the lake and by the Polynesian pools. Would definitely recommend.

Right in the heart of Rotorua and a minute walk from the Polynesian Spa. Also easy to walk to central city area with lots of restaurants. Room was spacious and staff was very nice. Would stay again if in the area.

An excellent hotel with great breakfast. Good restaurant and bar.A bit out of the way but still only a 15 min walk to town and restaurants. Located on a lake. There are hotels closer but this worked out nonetheless.

Great location

Great location, beautiful view. 2 mins walk to Polynesian Spa!

Hotel in a great location. Close to a spa and shops. Easy walk to local attractions and parks

The hotel is conveniently located on the shore of the lake, beside the Government Gardens and within a short walk of the city centre. The hotel has good facilities, including a restaurant and a pool, with discounted access provided to the nearby Polynesian Spa. The room was comfortable. The staff were good.

We had a great time at this hotel and would definitely stay there again. It is a perfect location, easy walking distance to the Polynesian Spa next door as well as the town. The facility is a bit old but it is a good value. The pool was small but it was still easy to swim laps. Overall very pleased!

Conveniently located near the lake with lots of free parking. Wish there was an elevator in the adjacent building where our room was located. The smell of the geothermal sulfur was a shock initially and can be strong near the lake.

Just opposite the Polynesian spa and a short walk into town. Comfortable hotel and good food. Plenty of parking

Ticks in all boxes. Close to the Polynesian spa, but also hotel has its own pool. Maybe I was just lucky, but it was very quiet and I had a good sleep at night while hotel was full. Check out the restaurant. While menu seems boring, the food is actually delicious.

An excellent hotel with great breakfast. Good restaurant and bar.A bit out of the way but still only a 15 min walk to town and restaurants. Located on a lake. There are hotels closer but this worked out nonetheless.

Polynesian Pools and lovely walk around lake. Breakfast expensive and muffins not fresh.

Rooms are good size. Non-smoking rooms are farthest from main building. Pool wasn’t warm, bit of s let down. Parking ok but you might compete for a spot close to your room. Breakfast was awesome

Very outdated Bathroom, Breakfast is not the best, you have to pay for good coffee extra. It is Not value for Money at all. I was under impression that this property is 4 star !!! but should be 2.5 or a push for 3 star.

Lovely room, pleasant welcoming staff. Breakfast great .

Great staff all round. Cocktails were especially good.

Nice bedding and great dinner at the restaurant

Pool was cold. Breakfast was excellent. Staff helpful and cheerful.

Beautiful location. Outstanding room service, best meals we had in NZ! Friendly people and each location is stunning