Is parking available at the property?

Parking is available on-site, with limited spaces. Valet parking is also offered for a fee of NZD 39 per day, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee of approximately NZD 49 for adults and NZD 25 for children.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details on room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in Rotorua (Inner City), just a 3-minute walk from Government Gardens and 9 minutes by foot from Rotorua Central Mall. It is also 0.3 miles from Lake Rotorua and 0.5 miles from Polynesian Spa.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of NZD 150 per night, and advance request or confirmation is required for availability.

Pullman Rotorua Hotel in Rotorua

Average nightly price at Pullman Rotorua by month, last 12 months (USD)
Month	Average price
January	$213
February	$246
March	$218
April	$185
May	$153
June	$135
July	$142
August	$142
September	$168
October	$171
November	$206
December	$221

What guests think

At Pullman Rotorua, travellers highlight a central, walkable location and friendly staff, alongside generally spacious, modern rooms, while recurring gripes include an open-plan bathroom with limited privacy, valet-only parking costs, and mixed value and quality at breakfast.

Cleanliness is generally strong, though several guests noted missed spots or maintenance issues. Room feedback also notes dark lighting, limited storage, hard beds, and occasional noise or view disappointments. Overall, expect a modern city hotel experience with friendly service in a very handy location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Lobby milk and filtered water are appreciated, and the gym gets positive mentions. Many guests highlight valet-only parking as expensive, with limited self-parking.

Related guest reviews

10

Bridgett

Oct 30, 2024

·

Stayed 2 nights

Absolutely loved the Pullman, service is 5 star, the room was spacious and very clean. Would definitely stay here again only issue is the hotel does not have carparks and you have to pay for valet parking bit there is parking on the street that is free from 5pm to 9am Weekdays and from 12pm on Saturday. Buffet breakfast was ok.

10

Dylan

Sep 22, 2023

·

Stayed 1 night

Strictly valet parking at $45 each time should be highlighted more

8

Dane

Oct 5, 2025

·

Stayed 3 nights

Great location, probably best hotel in Rotorua. Love the milk on tap. Nice gym, excellent TVs that aren't locked down like other hotels. Negatives - valet parking is so expensive that it sits empty, bed not super comfortable, and the lighting setup is bizarre. Can't turn on bathroom light separately to bedroom light, so you'll wake people up.

10

roberta

Jul 12, 2025

·

Stayed 1 night

Beautiful hotel! Convenient location to areas of dining and shopping! The only thing negative there is no parking lot or parking garage. There is valet parking which cost 59 NZ dollars per night amd on street parking free 5 pm til 9 am. So we choose street parking but then left hotel early to avoid a ticket.

8

Steve

Mar 18, 2025

·

Stayed 1 night

We stayed here for one night on our road trip. Although we loved the hotel, location and room, the parking charges of $59 a night seemed very excessive. This is Valet Parking only. Yes, you do have the option to park on the local roads, but as this is only free between 5pm and 9am, you would need to pop out early and pay if checking out later as we were. We opted to pay the charge for convenience. After travelling around New Zealand for a month, this was the only place we paid for parking. The staff were very friendly and helpful and they have a free milk machine in the lobby. We looked at the restaurant for breakfast, but thought the choice was limited, we found a very nice breakfast a few doors up. If we returned we would probably stay elsewhere due to the parking charge.

8

richard

Dec 27, 2024

·

Stayed 2 nights

The parking is an issue if you do not want to pay the $49 a day through the hotel

8

Andrew

Jul 17, 2023

·

Stayed 1 night

Overall a nice facility, clean room & polite staff, however for the price, you would expect this. Rooms could do with an extra blanket during the colder months and $49 for valet parking per day is a tad on the nose but again overall a nice place to stay in Rotorua.

10

Daniel

Nov 16, 2025

·

Stayed 2 nights

Good room with great view. Smart hotel entrance. E-bikes available to hire directly from the hotel. Well located for foodies and for access to the Polynesian Spa.

10

Christopher

Jan 20, 2025

·

Stayed 1 night

Overnight stay in a central location. Very busy as largest hotel in town. Had a very cute free milk refill fountain in lobby which certainly was a first for me

10

Yuh Harn

Dec 14, 2023

·

Stayed 2 nights

Spent 3 nights here and the stay was great! Water is refillable in the lobby area and they even had the option of sparking water which is cool. The only downside was the hotel parking was quite expensive in my view (but they do let you charge your EV here is you do). I opted to parked on the road where parking is free from 5pm to 8am and use the ChargeNet station which is quite near the hotel instead.

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Cleanliness

Many guests found rooms very clean and tidy. However, recurring reports cite missed housekeeping details and occasional maintenance issues.

Related guest reviews

6

emilyn

Oct 27, 2024

·

Stayed 2 nights

Conveniently located. Free flow of milk was good especially when you have kids, they love it Cons: leftover Lego toys on the floor from the previous occupant. After house keeping, the towels were not replenished

10

Aarti

Oct 2, 2023

·

Stayed 2 nights

I would definitely stay here again. Customer Service was exceptional 5/5. Parking was an issues if you don't want to pay for valet parking, off-street gets filled up early. I'm very particular with cleanliness/conditions. I couldn't do 5/5 for cleanliness only because in noticed very minor mold in the shower, so gave it 4/5. Overall, facilities were 5 star as advertised :)

2

DANIEL

Jan 7, 2026

·

Stayed 3 nights

No tiene puerta con el baño la habitación nunca me había pasado en un hotel así q no tenga separado el baño del cuarto donde no puedes entrar si hay otra persona En general sucio y malo

6

Haohua

Sep 14, 2025

·

Stayed 1 night

In general, the room is tidy but not clean. Shower head is rusted. Hair dryer test is expired over 18 months, don’t feel safe for the kids to use it. No drinking water supply in hotel room, very inconvenient to walk to lobby to get water. Feel over priced for the condition of the hotel room facilities and cleanness.

10

alan

Nov 30, 2025

·

Stayed 1 night

The place was clean and tidy, and well looked after.

10

Mats Ruben

Jan 10, 2026

·

Stayed 3 nights

Lovely hotel, lovely staff and lovely restaurant. Welcoming and absolutely great standard. Tidy and clean. They made us feel special

10

Deanna

Jan 28, 2026

·

Stayed 2 nights

Nice big room. Very clean. Staff great

10

Cara

Jun 5, 2025

·

Stayed 1 night

Stunning property. The room was beautiful. Cleanliness was impeccable. Breakfast buffet was delicious! Walking distance to great restaurants. Highly recommended.

4

Katie

Aug 19, 2023

·

Stayed 2 nights

Our room wasn’t thoroughly clean upon arrival. Crumbs on the table, personalised card from the last guest on the couch, glasses in the bathroom with mouth marks on them (to name a few). When we advised the desk on check out they sad ‘oh’. I know there isn’t much they can do on checkout but some acknowledgment or apology would have gone a long way. Bed was horrible quality, it was cheap and hard.

8

Michelle

May 21, 2023

·

Stayed 1 night

Excellent location, near the lake and Eat street. Very friendly staff. Great decor and comfy bed. Soaps etc didn’t fit the dispensers making it difficult to access, shared with staff and this is apparently being worked on. Smudges/marks on the table, mirrors, tv and shelves in the shower. It may also be advisable to share, if it’s not already and I missed it, that the toilet is within the room, so limited privacy.

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Rooms

Rooms are modern and often large with some nice lake views and quiet interiors. Common drawbacks include an open-plan toilet/shower with little privacy, dark lighting, limited storage, hard beds, and occasional noise or poor views.

Related guest reviews

8

Lance

Sep 14, 2025

·

Stayed 1 night

Great location and spacious rooms

6

Chris

Aug 18, 2025

·

Stayed 3 nights

Large room with no storage other than a very small wardrobe. No draws enabling a suitcases to be unloaded. Comfortable and clean but dark with very little lighting. No movie channels just free to air. Aircon was very good and quiet. We considered room was built for wheel chair access.

6

Dean

Oct 29, 2025

·

Stayed 4 nights

Staff were incredible, really appreciate all of their hsrd work. The room was disappointing for what we paid, bed wasnt really a king-size like we booked, shower smelt like mould, the toilet walls and is in full view of the rest of the room (gross!), the room had very poor lighting and we could hardly see anything even with all the lights on. No ammenities. The food was always cold each morning.

8

Maria

Oct 15, 2023

·

Stayed 2 nights

Staff were amazing very helpful. Room was smaller than anticipated.

2

Scott

Mar 11, 2024

·

Hotel was good for the most part. Please stay away from room 101! 3 night stay and not one full night of sleep in this room. Sat night room 101 is right below a bar on the street. Live music was so loud from 9 to midnight we could not even hear our tv on full volume. Sun and Mon morning at 6am room 101 shares a wall with the hotel gym. You start hearing loud banging an shaking all morning. The room window is a parking ramp with a bright green stop light about ten feet from the window. The worst.room experience of my life. If they try put you in room 101 demand another room or run to another hotel!!!!

6

Kenneth

Jul 9, 2024

·

Stayed 1 night

AC/heater not working. Hskp deliver portable heater but also not working. Told us our AC got rebooted need to take a while. Wait 1hr room still freezing. Then replace another portable heater. Took 5-6x coming back in the room before somehow room temperature got fix. Booked a lakeview. But room given got no view at all

10

Daniel

Nov 16, 2025

·

Stayed 2 nights

Good room with great view. Smart hotel entrance. E-bikes available to hire directly from the hotel. Well located for foodies and for access to the Polynesian Spa.

8

Brent

May 20, 2024

·

Stayed 1 night

The rooms were incredibly quiet - there was zero noise from outside our room, which is rare for a centrally located hotel. The room was spacious, clean & modern. The "open plan" style with the toilet and shower opening directly onto the room was a little "confronting" - even sharing the room with my husband of 20 years, it was a little weird to have no audio-privacy in the toilet & frosted glass walls. There was also a huge concrete pillar nearly in the centre of the room - a feature of the high rise building, no doubt, but a little odd having such a huge pole in the middle of the room. Bed was comfy & the couch seating option was appreciated. TV was also lovely & large, with the option to cast our own streaming service from our phone.

8

Adrian

Oct 21, 2025

·

Stayed 2 nights

While I pay quite a significant of money, I do not expect the toilet and the bathroom to be apart the inside of the room. Both my partner and I find it weird that while doing No.2, the rest of the room could smell it..... it's awkward.

10

Theresa

Feb 5, 2025

·

Close to lots of restaurants! Loved the room and view of the lake.

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Service

Staff are frequently praised as friendly, welcoming and helpful. Some guests reported delayed check-in, disorganization, slow valet retrieval, or issues not resolved.

Related guest reviews

10

Geetha

Dec 11, 2024

·

Stayed 3 nights

Amazing helpful staff always ready to help ! our special thanks Annabelle ( with all smiles) & full energy to help customers 👏👏

6

Dianne

Feb 1, 2024

·

Stayed 1 night

We paid $100 extra to have twin beds the configuration of the room was inadequate for a superior room we had paid for we paid for valet parking and given a tablet to make a call 5 mins before the car was needed ...the first call we made went thru to a message bank in America...the 2nd call we made got thru to reception so 5 mins later we went down expecting the car to be out front, not there and reception were vague about the call we made so went to find someone to bring the car around...20 mins it took to get the car...don't expect your car in 5 mins as almost the same incident happened a 2nd time the restaurant we chose the hotel for was closed

8

David

Jan 10, 2023

·

Stayed 2 nights

Shortage of staff on the weekend meant service suffered.

10

Mats Ruben

Jan 10, 2026

·

Stayed 3 nights

Lovely hotel, lovely staff and lovely restaurant. Welcoming and absolutely great standard. Tidy and clean. They made us feel special

10

Patricia

Sep 18, 2025

·

Stayed 1 night

Staff very helpful. Clean. Beautiful gardens

6

Jacqueline

Nov 24, 2024

·

Stayed 1 night

Very disappointed in our stay here. For the money you pay we expected more Room was not ready at checkin. Staff not attentive Glasses in the room dirty, no soap left in the room, the fact you have to ring to get shower caps, You have to go down stairs for milk if you require this in your coffee or tea We won’t be staying here again

10

Ian

Nov 30, 2023

·

Stayed 2 nights

It was centrally located, staff were warm and helpful and the room excellent. The restaurant too was good.

10

Bruce

Jan 11, 2026

·

Stayed 2 nights

Great location, very friendly and helpful staff

2

Amy

Mar 20, 2023

·

Stayed 2 nights

Very frustrating experience. They didn't have reservation even though it was paid and then told us we were lucky when they found a room for us. Only compensation for experience was free drink if we signed up on hotel site. Pretty crappy.

6

Alexander

Jun 28, 2024

·

Stayed 3 nights

The hotel itself isn’t bad but not the best for the price. Also we had my wife’s Apple AirPods stolen from the room. Not misplaced. We knew exactly where they were left and vanished while we were out when the room was serviced. Not a good feeling. Staff were nice about it but can offer no solution. Be warned.

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AI-generated summary based on recent guest reviews

Location

Central and walkable, near the lake, Eat Street and many restaurants, with easy access to local attractions.

Related guest reviews

10

Constantine

Aug 10, 2025

·

Stayed 2 nights

Great central location for a weekend stay in Rotorua.

10

Melissa

Jul 29, 2025

·

Stayed 1 night

The hotel was in a very convenient location. It was comfortable and clean!

10

GURBIR

May 22, 2025

·

Stayed 2 nights

Super friendly staff, location is perfect. Everything is with in 5 to 10 minute walk.

10

Daniel

Nov 16, 2025

·

Stayed 2 nights

Good room with great view. Smart hotel entrance. E-bikes available to hire directly from the hotel. Well located for foodies and for access to the Polynesian Spa.

10

Cara

Jun 5, 2025

·

Stayed 1 night

Stunning property. The room was beautiful. Cleanliness was impeccable. Breakfast buffet was delicious! Walking distance to great restaurants. Highly recommended.

8

Doris

Nov 23, 2025

·

Stayed 3 nights

Large well located hotel. Pleasant staff.

10

Bruce

Jan 11, 2026

·

Stayed 2 nights

Great location, very friendly and helpful staff

10

Kalehiamaikalani

Sep 8, 2023

·

Stayed 1 night

Great location in a rotorua. Short drive to hot springs, geysers and walking distance to local eateries. Clean hotel with personable staff. It was a pleasure to stay there.

10

Murray

Feb 10, 2024

·

Stayed 1 night

Centrally located

10

Darren

Dec 20, 2023

·

Stayed 2 nights

Great location. Good breakfast

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AI-generated summary based on recent guest reviews

Dining

Breakfast and restaurant feedback is mixed: several enjoyed tasty meals and buffet options, while others found breakfast expensive or limited, some food served cold, and vegan choices lacking.

Related guest reviews

8

Maria

Feb 1, 2025

·

Stayed 2 nights

Restaurant menu is poor, need more options.

6

Rachel

Jun 1, 2025

·

Stayed 2 nights

The service at the front desk was awesome, the room was clean and amenities were great. The interiors were tried and wall paper peeling. The restaurant and bar had no vegan meal options that were appealing. Got a salad with just lettuce vegan dressing and cheese and couple of croutons. Disappointed 😞 The mini bar wasn’t badly priced.

10

Reena

Sep 21, 2023

·

Stayed 3 nights

I enjoyed my stay at Pullman in Rotorua. We had great time there, it’s located in a very central area in the city. We enjoyed nice buffet breakfast. We didn’t had to go around finding food. Plus everything opens late and closes early so breakfast at this hotel was very convenient for us. Only problem we faced was the parking. We had to find parking on street after hours. But we were able to drive around and find space to park.

4

Ben

Sep 3, 2023

·

Stayed 1 night

unfortunately we got given a room which had a faulty shower knob which didn't work. Also, the breakfast doesn't include coffee.

10

Jo

Nov 4, 2024

·

Stayed 2 nights

All staff were extremely helpful and efficient. The dining options and valet parking were convenient with good service. However, it’s the first hotel that I have stayed in that does not have a separate bathroom - even a sliding door across the bathroom area would be better

8

Steve

Mar 18, 2025

·

Stayed 1 night

We stayed here for one night on our road trip. Although we loved the hotel, location and room, the parking charges of $59 a night seemed very excessive. This is Valet Parking only. Yes, you do have the option to park on the local roads, but as this is only free between 5pm and 9am, you would need to pop out early and pay if checking out later as we were. We opted to pay the charge for convenience. After travelling around New Zealand for a month, this was the only place we paid for parking. The staff were very friendly and helpful and they have a free milk machine in the lobby. We looked at the restaurant for breakfast, but thought the choice was limited, we found a very nice breakfast a few doors up. If we returned we would probably stay elsewhere due to the parking charge.

8

Norberto

Jan 17, 2026

·

Stayed 3 nights

Bom café da manhã. Porém caro! Serviço ok. Quartos simples mas modernos

10

Cara

Jun 5, 2025

·

Stayed 1 night

Stunning property. The room was beautiful. Cleanliness was impeccable. Breakfast buffet was delicious! Walking distance to great restaurants. Highly recommended.

8

Madeleine

Nov 28, 2025

·

Stayed 2 nights

Nice room and staff. Expensive breakfast that wasn’t worth it.

10

richard

Apr 20, 2025

·

Stayed 2 nights

We used valet parking. Breakfast was very good and dinner was great here. Nice room with comfortable beds

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $273	2 $237	3 $218	4 $263	5 $209	6 $208	7 $258
8 $240	9 $235	10 $235	11 $231	12 $364	13 $193	14 $197
15 $219	16 $245	17 $232	18 $299	19 $210	20 $252	21 $233
22 $232	23 $235	24 $235	25 $257	26 $210	27 $287	28 $240
29 $210	30 $232

Pullman Rotorua

Prices for Pullman Rotorua

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed, Lake View

Superior Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

Executive Suite, 1 King Bed, Lake View

Superior Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, City View

Superior Room, 2 Queen Beds, City View

Superior Suite, 1 King Bed, City View

Superior Room, 2 Double Beds, Lake View

Guest reviews of Pullman Rotorua

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Pullman Rotorua

Considering this hotel for your Rotorua trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $250	23 $224	24 $250
25 $242	26 $172	27 $164	28 $175	29 $227	30 $193	31 $237