Is parking available at the property?

Yes, free self-parking is available on-site. However, parking is limited.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 7 AM to 10:30 AM for a fee, approximately NZD 30 to 35 for adults and NZD 15 for children.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM, and check-out is by 10:00 AM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property features step-free entrances, wheelchair-accessible facilities in public areas, and accessible bathrooms. Elevators are available for easy access to different floors.

How is the property located in relation to key landmarks?

The hotel is centrally located in Rotorua, just steps from Government Gardens and within a 10-minute walk of Rotorua Energy Events Centre. It is approximately 0.3 miles from Lake Rotorua and Eat Street. Public transport options are available nearby.

Does the property have a swimming pool?

Yes, there are 3 outdoor swimming pools available for guests to enjoy. The pools are operational seasonally.

What are the policies for guests staying with children?

Children are welcome at the property. One child aged 3 years or younger stays free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds or cribs?

The property offers rollaway beds for a fee of NZD 30 per day. Advance request or confirmation may be required for availability.

Prince's Gate Hotel - Luxury Stay in Rotorua

Average nightly price at Prince's Gate Hotel by month, last 12 months (USD)
Month	Average price
January	$151
February	$177
March	$153
April	$133
May	$92
June	$91
July	$99
August	$82
September	$106
October	$115
November	$128
December	$136

What guests think

At Prince's Gate Hotel, travellers praise the historic character, central location, and warm staff, while noting trade-offs of an older heritage property such as creaky floors, thin walls, small or dated rooms, and intermittent pool, spa, or parking closures.

On-site thermal pools and sauna are popular when open, but many reviews mention temporary shutdowns with access offered to the nearby Polynesian Spa; parking is often street-only, and there is no elevator. Rooms span compact heritage options to larger suites and apartments; comfort is frequently noted, but noise from neighbors or floorboards and occasional heating or A/C quirks come up. Dining feedback varies, from excellent breakfasts and enjoyable dinners to average fare and slow restocking or service at busy times. Expect a charming, central stay that favors character over modern consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site thermal pools and a sauna are a highlight when operating, but many guests encountered closures or maintenance; some were offered access to Polynesian Spa. Parking is limited or street-only, and there is no elevator.

Related guest reviews

6

Kathleen Audrey

Jul 8, 2025

·

Stayed 6 nights

They are in the middle of a renovation of the pool and carpark area. They are not available during this time.

10

Simon

Sep 14, 2025

·

Stayed 1 night

Prince's Gate is a nice hotel that leans into its colonial history. It is warm and welcoming and the rooms have a style unlike other places in Rotorua. The location is also fantastic. Parking is only available on the street, not on the property.

10

Raman

Oct 26, 2024

·

Stayed 1 night

Their thermal hot water spa is magical! It’s open to air where we enjoyed light cold showers and hot spa, we also enjoyed their closed private spa. Breakfast was excellent. Staff is very friendly :) You enjoyed our stay here very much thank you

8

Christopher

Aug 10, 2025

·

Stayed 2 nights

lovely old property very historic unfortunately bore was being replaced so pool and spa not woking however we were given acess to poly pools near by

8

Claire

Oct 27, 2025

·

Stayed 1 night

Room was perfectly fine, unfortunately the facilities were closed for refurbishment, there was an alternative option given however it was not very convenient.

8

samara

Oct 5, 2025

·

Stayed 2 nights

Great location, clean and convenient, the staff are very friendly and accommodating, however the only issue we had is the pool and spa are being maintained so couldn't be used but they do provide access to Polynesian Spa family pools, and parking is also under maintenance, would be good to be informed of these beforehand to be able to make an informed decision.

10

Paul

Sep 28, 2025

·

Stayed 2 nights

No parking on site. Spa and pool closed

10

Frances Lee

Mar 5, 2025

·

Stayed 1 night

This elegant historical hotel was a great choice in Rotorua. We especially enjoyed the friendly and helpful staff, the excellent dinner at Duke’s Restaurant, and the wonderful hot pools on site. With such great, private pools, you really don’t have to pay for others. The bed was comfortable and we enjoyed walking the nearby beach boardwalk and gardens. Free parking is offered but can be a bit hard to secure during the day. But by evening, there was ample to choose from.

8

Roger

Sep 8, 2025

·

Stayed 1 night

Pool not available, dinner was great

4

Sunil

Oct 4, 2025

·

Stayed 3 nights

This is a charming historic property but it comes with its challenges: if you are a light sleeper the walls are thin so you will hear voices/snoring. For accessibility, there is no elevator. There is no laundry on site, there is a laundromat close by but make sure to have NZ coins. The saunas and pools are out of order - you have access to the polynesian but only the family pool. The toilet also kept going for me all night with a constant dripping noise in the toilet bowl. The door also kept jamming when I was trying to close it - took a fair amount of time to get it shut. I spoke to reception and management multiple times but nothing came of it and I had to get expedia involved to come to an adequate solution. I feel like there is a lack of concern and transparency from management, it isn't a cheap stay but it is close to some of the main attractions in town.

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Cleanliness

Cleanliness is mixed: many found rooms and common areas clean, while others reported worn finishes, stained or torn carpets, mold, or missed housekeeping.

Related guest reviews

4

Tony

Dec 18, 2023

·

Stayed 3 nights

Room dated. Glasses and cups dirty, even through in a cupboard. Faulty flush on the toilet and a power socket came out of the wall when unpluging my laptop. No nets on the window, so no privacy unless curtains shut. Also the room was off a short corridor to the balcony around the building. The pictures banged away all day with the breeze coming through. Complained and lost internet connection. No customer laundry, even though there's an iron and board in the room. Main hotel lobby is beautiful and clean, the room left much to be desired.

6

nalin

Jul 2, 2023

·

Stayed 1 night

dirty

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4

Sharon

Sep 9, 2023

·

Stayed 2 nights

The room we stayed in was not worth the money you pay. The bathroom had mould and the shower head had soap scum and the basin had stains. Freezer in fridge is all iced up and you can’t move in the bedroom as they have jammed in 2 beds which it only made for 1. The pool was heated and the was the best part.

6

Donna

Mar 15, 2025

·

Stayed 2 nights

Old building that could use some upkeep. The carpet in our room was ripped and unsightly. The bed was comfortable enough, the separation of hot and cold water in the sink is outdated and very inconvenient. The pools were nice and we quite enjoyed them. The breakfast was mediocre and basic.

10

Kaidee

Jul 5, 2025

·

Stayed 1 night

For an older hotel is well maintained. Room was immaculately clean. Bed was comfy. It was a small room but all we needed as we didn’t spend much time there.

6

Lisa

Apr 4, 2025

·

Stayed 2 nights

Very old colonial style - downstairs reception rooms beautiful but our room (22) needed updatng. Flaking paint, cracked bathroom floor tiles, peeling wallpaper. Sad its been neglected

8

Mark

May 7, 2025

·

Stayed 1 night

I have stayed here before and returned. The building is old, but very clean. The location is excellent and staff are very helpful

10

Susan

May 5, 2023

·

Stayed 2 nights

Although this was an older property, it was kept very clean & in good order. It was a great place to walk to shopping, dining & a beautiful park.

6

Mark

Jan 7, 2023

·

Stayed 1 night

Clean comfy bed and a good downtown location. Dirty carpet, dirty walls, chipping paint and rust.

6

Marina

Apr 18, 2024

·

Stayed 5 nights

The hotel rooms are very noise translucent. One could hear the neighbors walking, talking, and even snoring. It's an old property, the facilities are bare minimum (though better than a motel). The cleaning staff did a very cursory job of cleaning 3 out of 5 nights of our stay. Even the trash can was not emptied one of the days. The only redeeming point is it's location- very close to the Intercity and local baybus stations and within walking distance to Eat Street.

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Rooms

Heritage-style rooms range from compact to spacious suites and apartments; beds are often comfortable. Recurring issues include creaky floors, thin walls, dated décor, and occasional heating or A/C quirks; some guests wanted blackout curtains.

Related guest reviews

10

Bernard

Oct 23, 2023

·

Stayed 2 nights

Very nice room, 3 room suite, excellent. Quiet and safe. Good location, close to lake and downtown.

8

Bruce

Feb 9, 2025

·

Stayed 2 nights

Room was a bit dated with so so bathroom and A/C

8

TSI CHUNG

Aug 25, 2025

·

Stayed 1 night

Everything is fine except the heat pump easnt hot enough.

4

Scott

Sep 22, 2025

·

Stayed 1 night

Amazing to look at. DO NOT rent a ground floor room. People above us walked around to 1am. Creaky, squeaky floors. You could hear them peeing, then flushing. Complained to management- nothing down.

4

Maree

Nov 30, 2025

·

Stayed 1 night

No room service as per advertised. Very small room. No wardrobe

10

Joan

Dec 3, 2025

·

Stayed 3 nights

We stayed in an apartment in an adjacent building. The decor was vibrant and colorful in a style perhaps reminiscent of the 1920's. It was spacious, comfortable, and quiet. The location was convenient, walkable to shops and restaurants. The buffet breakfast was okay, but not remarkable. The breakfast room got very noisy with the clatter of dishes when the employees started setting up the tables for the lunch service and clearing away breakfast items. This happened all three days we were there. This probably could have been done more quietly if the employees had sufficient training.

4

Edward

Oct 4, 2025

·

Stayed 1 night

The water took forever to heat up- our room number 12 was off an outside hallway our window looked at construction junk. The floors were very creaky in our room and the one above-

4

Rasa

Nov 16, 2025

·

Stayed 2 nights

First off all that smell in a rooms ( we have 2 rooms for 2 nights), light in a bathroom wasn’t turned on, had to click on for a few times, can hear neighbors around you, bad insulation. Very disappointing stay. Sorry for that review, but can give more than 2 stars.

6

Eva-Charlotte

Jan 3, 2026

·

Stayed 1 night

Väldigt små rum. Charmigt men slitet.

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8

PJ

Jun 6, 2025

·

Stayed 2 nights

Amazing hotel with lots of character. Superb location. Only constructive feedback would be that the bathroom could be updated a bit, and black-out curtains would be useful (it was hard to keep the light out).

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Service

Service is widely described as friendly, welcoming, and helpful, with staff often going out of their way. A few guests experienced unprofessional interactions or confusion at breakfast billing.

Related guest reviews

10

Kate

Nov 7, 2023

·

Stayed 2 nights

Great location and fun historical property. Staff, especially Sandeep were so kind and helpful!

10

Terry

Jan 14, 2024

·

Stayed 2 nights

Friendly staff!

6

kristen

Dec 30, 2023

·

Stayed 2 nights

The property was highly rated in a desirable location. Our stay was below average. The room was on the first floor and we could hear the people above us every time they walked across the floor. The front desk person was clearly sick and unmasked. When we booked the private hot tub( which we weren’t told about until our second day) , it had a giant vacuum in it. When we told the front desk, she suggested we remove it ourselves. It was a premium price for substandard service. There was an employee named Star who provided excellent service. Can’t recommend and would not stay there again. Overall, not worth the money based on all the other options

4

Elizabeth

Jan 4, 2024

·

Stayed 1 night

When we arrived at the hotel, the male manager was extremely rude to us. He kept insisting that we had made a mistake on our booking and escalated the disagreement to a ridiculous level. He could have easily worked with us to remedy the situation. The hotel itself was fine, but the reception left a very bad taste in our mouths and we will not be returning again.

10

Chris

Mar 9, 2025

·

Stayed 2 nights

Nice old pub with period features in the rooms and common areas. Friendly staff at reception and in the restaurant. Only issue is no lift if you are not as mobile as you used to be but staff helped with luggage but staff helped with that. Overall an enjoyable couple of days

4

Barry

May 30, 2024

·

Stayed 3 nights

Quaint setting in public areas. Difficult parking. Rudest women working there I have ever met anywhere. Very thin walls, can hear the neighbors and the road. Bathroom could have been much cleaner—hairs found in shower

6

Gabrielle

Jan 17, 2024

·

Stayed 2 nights

Good location and the room was clean but was not happy with the staff. We were told at check in we had $25 credit for breakfast and we went for breakfast the next day asking if we had the credit but instead of having us wait while they checked they said everything was fine and led us to breakfast. It wasn’t until we finished breakfast did the manager then tell us we had no credit for breakfast and that $50 NZD would be added to our checkout bill. We didn’t mind that we didn’t have credit but there were multiple times someone could’ve told us especially before sitting us down for breakfast.

10

Sandra

Sep 30, 2025

·

Stayed 3 nights

Prince's Gate Hotel has been kept beautifully for an old heritage building and has kept its original character. Staff were friendly and helpful.

10

Martin

Jan 30, 2026

·

Stayed 2 nights

Spacious clean room. Quiet. The receptionist, Sandeep was so helpful and a very kind person.

10

Steven

Feb 10, 2024

·

Stayed 3 nights

Enjoyed our stay in Rotorua. Very nice staff who genuinely like to help in any way. Enjoyed hot tub and sauna but would have liked regular pool since weather was hot when we were there. Several restaurants and shopping nearby. Had nice walk to nearby park with historical buildings gardens and geothermal pools. Building is quite old but very elegant with common areas for conversion and drinks with friends. No elevator in hotel but staff will help you if you if you have heavy luggage and room is on second floor. Good value for the money. Highly recommend.

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Location

Exceptionally central and walkable—by Government Gardens, lakefront, Eat Streat, and shops. Most valued the easy access, with occasional comments about external noise from nearby venues.

Related guest reviews

10

Ellina

Oct 18, 2025

·

Stayed 2 nights

Great location

10

Simon

Sep 14, 2025

·

Stayed 1 night

Prince's Gate is a nice hotel that leans into its colonial history. It is warm and welcoming and the rooms have a style unlike other places in Rotorua. The location is also fantastic. Parking is only available on the street, not on the property.

10

Wilson

Jan 7, 2024

·

Stayed 1 night

Very conveniently located.

10

Terry

Aug 18, 2025

·

Stayed 2 nights

Character building helps immerses you into the past rich tourist heritage of the area while providing an excellent level of comfort. Lots of nearby food options and attractions.

8

Wayne

Oct 2, 2025

·

Stayed 3 nights

A unique antique property across the street from the Prince's Gates at Government Gardens, hence the name. The hotel common areas are phenomenal, old woods, wallpapers and furnishings well maintained. I rarely photograph my hotel surroundings, but made an exception here - museum like! The dining area and bar were great. Had a breakfast plan that was very good. Spend an afternoon sitting in the lounge in front of fireplace reading. Nice! An easy walk from city center with shopping, dining, parks, thermal features. The hotel's thermal pool was down for repairs, but they provided access to Polynesian Spa's family pool - 10 min walk away. The Spa's lakeside pools were excellent. The room itself was antique/boutique quaint, but very small with minimal amenities. Bathroom was clean, but tiny. Smell of sulphur from the geothermal areas was everywhere. Woke me at 3am one night it was so strong. Staff was pleasant and helpful. Overall a nice stay.

10

Adrienne

May 18, 2025

·

Stayed 1 night

So central

10

Wayne

Jan 12, 2023

·

Stayed 4 nights

This is a lovely, historic hotel. Very conveniently located close to restaurants and local sites. Directly across from the Government Gardens. Staff were polite but not overly friendly.

10

Matthew

Aug 27, 2025

·

Stayed 2 nights

Near the park and visitors center with easy access to everything.

8

greg

Oct 12, 2023

·

Stayed 3 nights

Next door to Queen's Gardens, and able to walk to the city centre. Very limited car parking, so had to hope for free availability in the street, or pay for street parking.

10

Laura

Jul 3, 2024

·

Stayed 1 night

Beautiful historic hotel right down town, and across from walk. Room had high ceilings with victorian style carpet.

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Dining

Dining is inconsistent: many praised breakfasts and good meals at Duke’s, while others found food average or poor and noted slow refills or service at breakfast. A few mentioned no room service despite expectations.

Related guest reviews

8

Stacy

Jun 18, 2025

·

Stayed 2 nights

It was a lovely hotel however we were not impressed with the food at the restaurant

8

Daniel

May 20, 2024

·

Stayed 1 night

Hotel room was fine and comfortable, but the restaurant experience was not smooth. We did not feel welcome at 9:45am and the server was not having a good morning and seemed very distracted and unsure of what she was doing. Perhaps she was new, but having breakfast there did not go well.

10

Mrs Valerie

Oct 9, 2025

·

Stayed 2 nights

Lovely room on ground floor of the old building. Comfortable bed. Nice decor. TV worked well. Bed comfy. Excellent breakfast. No safe in room which would be a bonus.

10

Frances Lee

Mar 5, 2025

·

Stayed 1 night

This elegant historical hotel was a great choice in Rotorua. We especially enjoyed the friendly and helpful staff, the excellent dinner at Duke’s Restaurant, and the wonderful hot pools on site. With such great, private pools, you really don’t have to pay for others. The bed was comfortable and we enjoyed walking the nearby beach boardwalk and gardens. Free parking is offered but can be a bit hard to secure during the day. But by evening, there was ample to choose from.

8

Paula L R

Jul 30, 2025

·

Stayed 1 night

The opportunities to improve was some of the cooking. Meats especially..Pork and pork crackling overcooked as was the Chicken in the Pot pie Breakfast bacon and cinnamon pastry rolls under cooked This cooking affected my rating the staff as 'excellent' Would definitely stay again

8

Barry

Oct 18, 2025

·

Stayed 3 nights

The property is 130 years old but well looked after although the floorboards do creak like Pais. Breakfast staff need more drive. We stayed 4 nights and every day you had to ask to have the milk, orange juice and coffee refilled and when the eggs and bacon ran out hey would come back with 2 eggs and a few rashes of bacon. I can understand if it was getting towards the end of breakfast but it was only 8 to 8.30.

6

Harald

Dec 16, 2025

·

Stayed 1 night

Zimmer und Bett waren gut. Abendessen und Frühstück jedoch leider eher nicht…

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10

Donovan Micah

Sep 24, 2025

·

Stayed 2 nights

Breakfast was great and the staff were commendable. Hotel was clean and was well managed.

4

nalin

Jul 2, 2025

·

Stayed 4 nights

It felt run- down. Like a motel, not hotel. Spa did not work No room service.. No coffee dueing the day in the lounge.

10

Annie

Jul 6, 2025

·

Stayed 3 nights

The a la carte menu whilst not extensive is top quality and reasonably priced.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $181	2 $199	3 $118	4 $221	5 $198	6 $233	7 $213
8 $223	9 $142	10 $190	11 $186	12 $186	13 $169	14 $158
15 $161	16 $186	17 $158	18 $164	19 $169	20 $185	21 $185
22 $189	23 $191	24 $202	25 $191	26 $191	27 $193	28 $194
29 $157	30 $158

Prince's Gate Hotel

Prices for Prince's Gate Hotel

Monthly average prices

About this property

Location

Room options

Classic Room

Estate Room

Premium Suite, Garden View

Two Bedroom Suite (In Adjacent Building)

One Bedroom Suite (In Adjacent Building)

Premium Two Bedroom Suite (In Adjacent Building)

Designer Room

Duchess Suite

Guest reviews of Prince's Gate Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Prince's Gate Hotel

Considering this hotel for your Rotorua trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $206	23 $217	24 $197
25 $209	26 $186	27 $168	28 $134	29 $146	30 $127	31 $194