Name: DoubleTree by Hilton Hotel & Suites Victoria
Address: 777 Douglas Street, Downtown Victoria, Victoria, Canada, Victoria, Capital Regional District, CA
Price range: US$186–US$644 per night
Rating: 8.52

What guests think

At DoubleTree by Hilton Hotel & Suites Victoria, guests consistently praise the walkable downtown location, welcoming staff, and clean spaces, while also flagging a few trade‑offs that can affect sleep quality, convenience, and overall value.

Construction next door often starts early and can block some views; some guests also note street noise and small or slow elevators. There’s no pool or hot tub, parking is valet‑only with a daily fee, and while onsite options like Starbucks, a pub, pizza, and a cocktail bar are handy, breakfast isn’t included and can be pricey or repetitive. Rooms and suites are frequently spacious with microwaves and fridges, though sofa beds are often uncomfortable and a few bathrooms feel tight. A practical, central base for exploring Victoria if you can accept urban noise and paid parking.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Valet-only parking with a daily fee is common, and there is no pool or hot tub. Onsite spots like Starbucks, a pub/pizza restaurant, and a cocktail bar are convenient, though elevators can be small or slow and the gym is basic.

Related guest reviews

10

Peter

28 Dec 2024

·

Stayed 4 nights

Great hotel. Incredible staff. Starbucks on site. Fantastic location. Excellent pub and pizza restaurant on site. Valet service. Beautiful room. Thank you!

8

Keegan

10 Aug 2025

·

Stayed 6 nights

Hotel is centrally located, close to the harbour, shops and restaurants. Starbucks, restaurant, Pub and lounge make the start and finish to your day complete. Breakfast was great, but often had more people than seats which lead to waiting or taking your breakfast back up to your room. (If the elevators work) ** Large Construction project going up beside the hotel which leads to excessive noise starting at 7:00am ** No mention of this on Hotels.com when booking - but it is noted on the hotel website. This will likely continue for the next few months so be aware on timing from this review Elevators here need some maintenance, there are 3 elevators which should be more than enough, however for the 7 days we stayed, never were all 3 working, and often it was just limited to 1 - which makes getting up and down a process and many unhappy faces. We were on the 9th floor and always walked down, but after a full day wandering the city, walking up 10 flights wasn’t appealing so we waited. Rooms are not very soundproof to the goings on of a big city. Our balcony door was off the track which added to the noise, and maintenance was unable to repair so we moved rooms. The staff were apologetic and accommodating. Overall a good stay - I’m sure most the issues noted aren’t ongoing issues, just timed out that way for us. Would likely look at this hotel again on our next trip.

4

Nolan

19 Jul 2024

·

Stayed 1 night

The $30 charge for valet parking was excessive, being forced to use their service instead of parking your own car is not a good business practice. Other hotels in Greater Victoria will let you self-park for a much lower fee, especially with the high cost of staying overnight.

6

Richa Malhotra

30 Mar 2025

·

Stayed 1 night

Nice place to stay. Neat and clean. Not having swimming pool and hot tub.

10

Daniel

22 Aug 2023

·

Stayed 2 nights

Able to walk to everything! Barts restaurant below has fantastic food. Only valet parking provided.

8

Allen

19 Oct 2025

·

Stayed 1 night

We thought you had a pool - besides that great location and service

10

Adam

23 Jul 2024

·

Stayed 3 nights

Clean modern rooms. Small kitchenette could use utensils and small dinnerware. Otherwise excellent. Gym could use better equipment.

10

Malthi

1 Apr 2024

·

Stayed 2 nights

Good hotel and great location, easy to walk to many locations. Only thing to note is that Valet service for parking is not optional, you cannot park your car yourself. They charge you 30$ per night.

8

Stafford

28 Jun 2023

·

Stayed 1 night

We had to wait for our room to be ready... I think they have issues like everyone else with cleaning crew. All in all a nice place. Gym is basic but usable. Starbucks downstairs is nice. Beds are good. Pillows are a little too big.

8

Lana

24 May 2025

·

Stayed 2 nights

The cocktail bar was fabulous and right downstairs. Several wonderful restaurants within 1-10 minutes walking. The only thing missing was a pool/hot tub.

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Cleanliness

Many reviews highlight very clean rooms and well-kept spaces. A smaller number report housekeeping misses or dust/maintenance issues.

Related guest reviews

6

Danae

14 Sept 2025

·

Stayed 2 nights

Location is great, close to downtown and shopping. Pull out couch was extremely uncomfortable for our two children. Rooms could be cleaner and updated. Strong odour of dog in our suite, staff were to bring up air purifier which never did come to our room. In Room is overpriced in my opinion.

8

Haz

14 Jul 2025

·

Stayed 1 night

A coffee cup was found in the corner of the room. The bathroom ventilation fan was full of dust. I had mentioned it was my partner 's birthday, so there was a chocolate gift in the room. The room faced the ocean.

10

Joshua

9 Sept 2025

·

Stayed 2 nights

Very clean and well maintained property in a very convenient area. Staff are always friendly and helpful.

10

Kyle

13 Oct 2025

·

Stayed 1 night

We stayed for the Royal Victoria Marathon. The staff was calm and helpful even though it was very busy. The luggage storage was great, giving us one less thing to think about. The room was impeccably clean and, though there is some traffic noise, was overall quiet and calm.

10

Natalia

12 Mar 2025

·

Stayed 4 nights

It was a nice stay. Clean room, friendly and fast responding staff. We enjoyed our stay at the hotel very much.

10

Rodrigo

31 Dec 2025

·

Stayed 5 nights

Quarto impecável, equipe simpática e atenciosa, higiene perfeita.

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8

Donna

17 Jul 2023

·

Stayed 2 nights

We had some issues with housekeeping. They forgot to clean our room.

10

Sandra

8 Jan 2026

·

Stayed 2 nights

Las habitaciones estan impecables, huele a limpio, estan muy comodas las camas, las almohadas y el personal muy agradable.

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10

Caylee

28 Apr 2025

·

Stayed 3 nights

Great service and very clean

8

Tom

3 Jul 2024

·

Stayed 3 nights

Had a wonderful stay at this hotel. We had a suite so it was so spacious for our son to run around. We had a balcony to look out, there was a little kitchenette, and the bed was comfortable, but the only two negatives were the microwave wasn't working and it seemed like the carpet wasn't vacuumed. The room itself was clean but carpet was dirty. The staff were so nice, especially the valet attendants. Overall, we had a wonderful time!

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Rooms

Rooms and suites are generally comfortable and often spacious, with microwaves and fridges and some strong views. Downsides include uncomfortable sofa beds, some small bathrooms, occasional noise from the street or nearby construction, and a few maintenance quirks.

Related guest reviews

8

Lorraine

18 Oct 2025

·

Stayed 3 nights

No complaints except for the pullout bed in the suite I had booked. It was like a mattress cover over springs and was completely un-sleepable. We had to get a cot and then use the seat cushions on the couch to put together a bed that my 2 girls running in the marathon could actually sleep on. Not at all what I expected at a Hilton.

8

Keegan

10 Aug 2025

·

Stayed 6 nights

Hotel is centrally located, close to the harbour, shops and restaurants. Starbucks, restaurant, Pub and lounge make the start and finish to your day complete. Breakfast was great, but often had more people than seats which lead to waiting or taking your breakfast back up to your room. (If the elevators work) ** Large Construction project going up beside the hotel which leads to excessive noise starting at 7:00am ** No mention of this on Hotels.com when booking - but it is noted on the hotel website. This will likely continue for the next few months so be aware on timing from this review Elevators here need some maintenance, there are 3 elevators which should be more than enough, however for the 7 days we stayed, never were all 3 working, and often it was just limited to 1 - which makes getting up and down a process and many unhappy faces. We were on the 9th floor and always walked down, but after a full day wandering the city, walking up 10 flights wasn’t appealing so we waited. Rooms are not very soundproof to the goings on of a big city. Our balcony door was off the track which added to the noise, and maintenance was unable to repair so we moved rooms. The staff were apologetic and accommodating. Overall a good stay - I’m sure most the issues noted aren’t ongoing issues, just timed out that way for us. Would likely look at this hotel again on our next trip.

6

David

13 Apr 2025

·

Stayed 2 nights

The pull out bed in the king suites is awful. I’m fairly tolerant and I ended up sleeping on the floor. The mattress was paper thin and I felt every spring and metal support underneath. Everything else about the room and the hotel was great.

10

John

19 Oct 2025

·

Stayed 3 nights

Great location in the city. New building going up in front of the hotel completely kills the views though, but great location to walk the town.

10

Ann

4 Jan 2026

·

Stayed 3 nights

Great location, very nice and helpful staff. Clean room, and it was very nice to have a microwave in addition to the fridge.

8

Manish

10 Nov 2025

·

Stayed 1 night

Room and staff was okay. Room was noisy even with windows closed if it’s facing the road. Beds were worst. Very springy.

8

Joshua

20 Jul 2025

·

Stayed 1 night

We arrived early for our check in at 4pm, but we weren’t allowed to go up to the room until close to 4:30pm. Construction started next door early in the morning. This new building being constructed blocks the view of the harbor. The A/C is loud and constantly turns off an on. The couch was uncomfortable as well as most of the chairs. The location has turned out to be the best part about this hotel. But for the price, it is not worth it. We will be staying somewhere else next time.

10

Louise

26 Aug 2025

·

Stayed 3 nights

Service was excellent and incredibly fast. Beds and pillows were comfortable and every staff member we encountered was smiling and polite/helpful. The family suite had a massive living area, the pictures don’t lie. We were able to put one teen on the sofa bed and another on an inflatable mattress we purchased (the cot bed was too small)

10

Carol

3 Sept 2024

·

Stayed 7 nights

This suite is one best hotel rooms I've ever booked Also the most expensive. The view was phenomenal. We could see all across the city, even as far as Washington state and at night with the civic buildings lit up it was breathtaking. Unfortunately that view will be obliterated by a new building going up which also created construction noise for us.

8

Deborah

21 Apr 2025

·

Stayed 2 nights

this property was great, easy waking to lots of dining options and shopping options and the Victoria sea walk. The room was spacious and the bed was comfy, coffee/tea in the room and a fridge and microwave which was great. We were on the 15th floor so it was quiet. Starbucks on the property and breakfast served daily for a fee, also a wood fired pizza and bar on site to. Valet parking for $30.00 prepay any amount of in and outs allowed...

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Service

Staff and valet teams are widely described as friendly, helpful, and accommodating. Occasional reports mention slow or impersonal check-in and inconsistent follow-through on requests.

Related guest reviews

10

Craig

3 Nov 2025

·

Stayed 1 night

The staff were amazing. Easy check in, no stress parking, great room and most of all warm cookies!!!!! Thanks again.

10

Arman Hadi

10 Sept 2025

·

Stayed 2 nights

Super friendly and welcoming staff! They are the best part and because of them I will come back ☺️

10

Theresa

28 Aug 2025

·

Stayed 1 night

Our stay at the DoubleTree was rated high because the two valets were amazing. On arrival they took care of our car and were quick and helpful when we needed anything. The two gentlemen gave excellent recommendations for our stay in Victoria. The hotel was standard, clean and suited our needs. The Starbucks attached was large and convenient with good hours, walking distance to the city centre.

10

KAREN

15 Oct 2025

·

Stayed 2 nights

Loved our stay. All staff amazing. Our Valets Grady and Ryan were fantastic. Will def stay again!!

4

allen

6 Jul 2024

·

Stayed 2 nights

Customer service, was poor. Had to cancel one night, there was no effort or customer service to assist in my request. Stayed there many times over the past two years but never again.

6

John

15 Dec 2025

·

Stayed 1 night

check in was slow

10

Jeannie

26 Mar 2025

·

Stayed 7 nights

Staff is excellent. They always tried to meet your needs. They are always easy to talk too. Also I treated the staff with respect and friendly talk. Told them also that I appreciated them for working there and looking after people staying there.

4

Zidong

28 Aug 2023

·

Stayed 1 night

Location wise is perfect, however there is a construction site beside the building. Super noisy! Parking was pricey and staff were not friendly. Called to request more pillows and bedding sheets for sofa bedding cause we were unable to find extra in our room. Took about an hour to get the sheet but never the pillow. So disappointed! Will not come back again!

6

Machell

20 Jun 2025

·

Stayed 4 nights

It’s an okay hotel, The staff are really nice except for the lady working the front desk yesterday early afternoon. She was rude, I was waiting just standing there after the other guest left but she never acknowledge me I had to get her attention then she finally looked at me and that’s when I asked her if I can have two bottled water? She hesitated and asked if I was a guest there? What my room number was?? When I actually witnessed when another guest the day before asked for bottled water and the person working the front desk at that time didn’t ask if they’re staying there?!what is their room number?! Before she handed me two bottled water she told me they only give free bottled water when guests are just checking in, I told her I didn’t know that and I said thank you and I walked away. That experience didn’t just didn’t sit well with me, I was really bothered by it. I didn’t understand why we were given a handicapped room either because I didn’t ask for it!! That room is definitely not worth what I was charged for!!! I will never use Expedia ever again!!

10

Kristopher D

10 Aug 2025

·

Stayed 3 nights

Located in the heart of Victoria. Everything was walkable. Starbucks was super convenient for the caffeine fix. Mur, one of the parking attendants, was very helpful in suggesting points of interest from a ‘local’s’view. All the staff were great.

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Location

Central and walkable to the Inner Harbour, restaurants, shopping, and attractions. Some guests mention construction next door and intermittent street noise.

Related guest reviews

10

Paul

10 Oct 2025

·

Stayed 1 night

Great downtown location.

10

Jason

11 Aug 2025

·

Stayed 2 nights

Great location in the Inner Harbour area. Walking distance to many local areas including Chinatown, Government Street shopping, and fisherman’s wharf. One of the best cocktail bars in town - Humboldt - is on the street level. Friendly staff and clean modern rooms - great alternative to some of the other more expensive hotels in that area.

10

Sonia

14 Oct 2025

·

Stayed 3 nights

Great location! Nice sized rooms. Comfy beds. Lots of amenities steps away.

10

Chunrong

13 Jul 2025

·

Stayed 1 night

Very good location

8

donna

27 Apr 2024

·

Stayed 2 nights

The hotel is right downtown, close to the museum and parliament and lots of good restaurants. There is construction going on right next door. They were working there on Saturday but not too much noise other than hammers. I imagine that construction will be going on for a while, they are still working on the underground section and it looks like it will be big.

10

Jane Hodges

29 May 2025

·

Stayed 3 nights

Absolutely perfect location. Lots to do and see nearby. Located directly behind the Empress Hotel.

10

Kevin

28 May 2025

·

Stayed 2 nights

I've stayed at the DoubleTree by Hilton three times now and have loved it each time. The rooms are great, the staff always friendly, and the location couldn't be more convenient. It's walkable to everything downtown as well as the Inner Harbour, Parliament Buildings, Beacon Hill Park, Cook Street Village, and it's not much farther to get to James Bay, Ogden Point or Dallas Road (which are some of my favourite walks). Plus it has two great restaurants in the building, and there's a Starbucks. I wouldn't hesitate to stay here again.

10

louis

29 Sept 2025

·

Stayed 2 nights

Great location

10

Steven

29 Apr 2024

·

Stayed 2 nights

Great location. Close to everything: waterfront, shopping, restaurants and attractions..

10

Kathy

30 Sept 2025

·

Stayed 3 nights

This was a great hotel. Nicely central to everything and very walkable. Would stay here again!

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Dining

Convenient onsite choices—Starbucks, a pub/pizza spot, and a cocktail bar—earn praise, and breakfast is often described as good. Breakfast isn’t included and can be pricey, crowded, or feel repetitive over multi-night stays.

Related guest reviews

10

Peter

28 Dec 2024

·

Stayed 4 nights

Great hotel. Incredible staff. Starbucks on site. Fantastic location. Excellent pub and pizza restaurant on site. Valet service. Beautiful room. Thank you!

8

Keegan

10 Aug 2025

·

Stayed 6 nights

Hotel is centrally located, close to the harbour, shops and restaurants. Starbucks, restaurant, Pub and lounge make the start and finish to your day complete. Breakfast was great, but often had more people than seats which lead to waiting or taking your breakfast back up to your room. (If the elevators work) ** Large Construction project going up beside the hotel which leads to excessive noise starting at 7:00am ** No mention of this on Hotels.com when booking - but it is noted on the hotel website. This will likely continue for the next few months so be aware on timing from this review Elevators here need some maintenance, there are 3 elevators which should be more than enough, however for the 7 days we stayed, never were all 3 working, and often it was just limited to 1 - which makes getting up and down a process and many unhappy faces. We were on the 9th floor and always walked down, but after a full day wandering the city, walking up 10 flights wasn’t appealing so we waited. Rooms are not very soundproof to the goings on of a big city. Our balcony door was off the track which added to the noise, and maintenance was unable to repair so we moved rooms. The staff were apologetic and accommodating. Overall a good stay - I’m sure most the issues noted aren’t ongoing issues, just timed out that way for us. Would likely look at this hotel again on our next trip.

10

Marisa

16 Oct 2025

·

Stayed 1 night

Nicely appointed rooms, good restaurant selection, delicious pizza!

10

Nassim

5 Feb 2026

·

Stayed 1 night

Staff is great room is clean. The restaurant always has good food.

10

Kevin

28 May 2025

·

Stayed 2 nights

I've stayed at the DoubleTree by Hilton three times now and have loved it each time. The rooms are great, the staff always friendly, and the location couldn't be more convenient. It's walkable to everything downtown as well as the Inner Harbour, Parliament Buildings, Beacon Hill Park, Cook Street Village, and it's not much farther to get to James Bay, Ogden Point or Dallas Road (which are some of my favourite walks). Plus it has two great restaurants in the building, and there's a Starbucks. I wouldn't hesitate to stay here again.

10

MaryAnn

24 Oct 2025

·

Stayed 3 nights

Clean room and bathroom. Great breakfast but I wish there were more variety since we stayed here for more than 2 nights and breakfast menu was almost always the same every day. Front desk staff were very helpful when approached.

8

Barry

8 Nov 2024

·

Stayed 2 nights

Although it is quite a busy area, the room was nice and quiet. Very welcome after a long day on the road. The rooms were clean, and a good supply of toiletries. The bed was comfortable, and the staff were always pleasant and helpful. The parking was convenient, although you do pay for it. The only disappointment was that the breakfast menu was a bit sparse.

10

david

18 Aug 2024

·

Stayed 4 nights

Very nice hotel in an excellent location. Easy to walk to lots of restaurants and attractions. Bus stops close by for the trip to Butchart Gardens. Only $5 per person round-trip (plus the cost of getting into the gardens). Restaurant on-site was really good and convenient too.

8

Christopher

3 Nov 2024

·

Stayed 3 nights

We loved the location of this hotel and amenities were excellent. We found the breakfast in the restaurant to be pricier than expected, but otherwise our experience was great.

8

Lana

24 May 2025

·

Stayed 2 nights

The cocktail bar was fabulous and right downstairs. Several wonderful restaurants within 1-10 minutes walking. The only thing missing was a pool/hot tub.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$136
February	US$139
March	US$159
April	US$233
May	US$300
June	US$288
July	US$290
August	US$337
September	US$329
October	US$221
November	US$155
December	US$153

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $461	19 $384
20 $249	21 $296	22 $418	23 $471	24 $286	25 $454	26 $392
27 $233	28 $230	29 $236	30 $286

Su	Mo	Tu	We	Th	Fr	Sa
				1 $644	2 $426	3 $406
4 $268	5 $286	6 $398	7 $374	8 $311	9 $373	10
11 $305	12 $243	13 $221	14 $238	15 $204	16 $230	17 $286
18 $196	19 $205	20 $211	21 $256	22 $199	23 $242	24 $221
25 $186	26 $199	27 $311	28 $208	29 $199	30 $205	31 $205

DoubleTree by Hilton Hotel & Suites Victoria

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