Is parking available at the property?

Free self-parking is available on-site, but it is limited.

Is breakfast offered at the hotel?

Breakfast is available at Denny's, which serves a variety of meals. Specific details about the type of breakfast and serving hours are not provided.

Does the hotel allow pets?

Pets are allowed in specific rooms only, with a fee of CAD 25 per accommodation, per night, and a maximum of CAD 125 per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 16:00, and check-out is until 11:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the hotel offer?

The property has limited wheelchair-accessible features, including step-free entrances and accessible public areas. However, specific details about accessible rooms and facilities are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is situated in Victoria's Burnside neighborhood, within a 5-minute drive of Victoria Harbour and Victoria Clipper Ferry Terminal. It is 2.1 mi (3.4 km) from Fisherman's Wharf Marina and 3.4 mi (5.4 km) from the University of Victoria.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool and a hot tub. The operational hours and seasonal availability are not specified.

What are the hotel's policies for guests staying with children?

One child aged 14 years or younger stays free when occupying the parent or guardian's room using existing bedding.

Sandman Hotel Victoria - Comfortable Stay

Average nightly price at Sandman Hotel Victoria by month, last 12 months (USD)
Month	Average price
January	US$106
February	US$114
March	US$142
April	US$157
May	US$208
June	US$204
July	US$217
August	US$238
September	US$213
October	US$163
November	US$110
December	US$106

What guests think

At Sandman Hotel Victoria, travelers praise friendly, accommodating staff and renovated, spacious rooms with kitchenettes and showers, while noting the indoor pool and hot tub frequently need better cleaning or maintenance, and the surrounding area feels mixed.

Most reviews find rooms clean, but some report inconsistent housekeeping, leftover items, and occasional odors or smoke residue. Guests appreciate underground or secure parking and the attached Denny’s, though the gym and some common areas feel dated. Check-in is typically easy, with occasional early check-ins and upgrades. Expect a comfortable stay with warm service, balanced by trade-offs in facilities upkeep and the immediate surroundings.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are a popular perk but repeatedly flagged for cold water, foam, or dated/unclean conditions; the gym also has maintenance issues. Guests value underground/secure parking and, for some stays, the on-site laundry.

Related guest reviews

8

Vidhi

24 Nov 2025

·

Stayed 1 night

The room was excellent, and the pool was enjoyable. The hotel also offered a convenient laundry room. The evening staff were wonderful and very helpful, though the morning staff seemed less attentive. Check-in and check-out were both very easy. The only downside was the sofa bed, which wasn’t very comfortable. Aside from that, the room was great, and the location was very convenient.

8

Claude

10 Jul 2025

·

Stayed 3 nights

Underground parking was a plus.

10

Christine

5 Dec 2025

·

Stayed 2 nights

Staff was very helpful, specially the fellow that works until 11 pm! Pool & hot tub were wonderful, the jets worked great & pool is heated to a pleasant temperature. Clean & roomy change room. We enjoyed a peaceful & relaxing time there. My room was also clean & not crowded, bed was comfortable. Bathroom roomy with a nice rainshower head in tub/shower. I would definitely stay here again!

8

Adrian

5 Aug 2024

·

Stayed 6 nights

Unfortunately, the air conditioner unit in the exercise room was not functioning during our entire stay and we notified the staff multiple times. Otherwise, the location of the hotel is convenient as it is close the the harbor but far enough to avoid the congestion if you are driving a vehicle.

8

Artem

3 Aug 2025

·

Stayed 1 night

No ev charging stations, pool and hot tub wasnt clean

8

Sue

30 May 2024

·

Stayed 1 night

People standing by the building that weren’t guests. Also I used the gym and could only use the treadmill because the bike Is a piece of junk and a hazard. I’m glad I was too short to get over it because the seat was not secure and fell down. Very unsafe It was very dirty as well. Does not look good to not have clean equipment. Do not recommend it.

10

Gerard

22 Nov 2025

·

Stayed 1 night

The pool and hot tub at this hotel plus the location were all excellent. Underground secure parking was available which was also greatly appreciated.

6

Marivick

1 Oct 2025

·

Stayed 1 night

The pool and hot tub needs upgrading and more care and cleaning. The room that we stayed in (family room) was excellent. We didn’t get into our room until much later. And the crib was broken.

6

Akane

20 Jul 2025

·

Stayed 2 nights

Water in the Pool was a little nasty. Other than that was good experience.

10

Raul

12 Aug 2024

·

Stayed 1 night

Great gym and pool

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Cleanliness

Many reviews describe clean, recently updated rooms, yet multiple guests report inconsistent housekeeping with missed spots, leftover items, stains, or odors; some also mention dirty or poorly maintained wet areas.

Related guest reviews

4

Lindsay

10 Aug 2025

·

Stayed 2 nights

Room was dirty, hairs in bed sheets and shower, homeless shooting up in the parking stalls and couldn’t find parking on property.

8

Linda

9 Nov 2025

·

Stayed 1 night

Coffee table was not clean and tv was dusty. Other than that enjoyed our stay.

4

joshua

2 Jun 2024

·

Stayed 7 nights

First room was dirty, had spoiled food in fridge, room smelled horrible. No proper ventilation in room, no windows that opened. Second room better but still had a musty smell. Blood stains on pillow cases, bed sheets, comforter. Some front desk staff rude. Spoke rude, loud and dismissing. Pool deck was dirty, hot tub had too much chemicals, not always stocked with towels. Elevators not always functioning, dark. Better lighting in hallways for safety. Not a great experience and I would never stay here again nor recommend it to family or friends. We were supposed to stay for 7 nights but we checked out a day esrly. Very disappointed.

10

Christine

5 Dec 2025

·

Stayed 2 nights

Staff was very helpful, specially the fellow that works until 11 pm! Pool & hot tub were wonderful, the jets worked great & pool is heated to a pleasant temperature. Clean & roomy change room. We enjoyed a peaceful & relaxing time there. My room was also clean & not crowded, bed was comfortable. Bathroom roomy with a nice rainshower head in tub/shower. I would definitely stay here again!

2

Lindsey

23 Dec 2025

·

Stayed 2 nights

Hotel was dark and filthy, found random lip gloss on th; floor.

4

Julian

14 Jul 2024

·

Stayed 2 nights

The pool and change rooms were constantly dirty, the hot tub was discloured and super foamy. The rooms however were fine and decetly renovated.

8

Meagan

5 Sept 2025

·

Stayed 2 nights

It was nice and most staff was friendly minus the staff that came to bring room service. Bathroom wasn’t very clean, baseboards dusty, shower curtain and shower moldy, hair all over the place, rest of room was ok for cleanliness. Overall I’d say 3/5 for stay. I’d likely not book again unless the bathrooms had significant improvement in cleanliness, not a fan of showering in moldy rooms.

10

Tracey

21 Jul 2025

·

Stayed 1 night

Spacious well appointed room. The staff were all lovely. The room and entire hotel were spotlessly clean. Excellent housekeeping staff!

10

Amir

1 Jul 2025

·

Stayed 1 night

Very clean

8

Sherwin

11 Jan 2025

·

Stayed 1 night

I rated the cleanliness to 3 but could be 4 or 5 but when I moved the desk between the two bed to plug my phone charger I saw a food thats been sitting there for quite sometime. If I did not see it, I would have given it either a 4 or 5.

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Rooms

Rooms are generally spacious, renovated, and comfortable with useful kitchenettes and strong showers. Common drawbacks include uncomfortable sofa beds, small or mismatched pillows, and occasional stuffiness or HVAC noise.

Related guest reviews

10

Luke

29 Sept 2024

·

Stayed 1 night

The room was so comfortable and they upgraded us no charge to a king suite. It was the most relaxing night. The rain fall shower was incredible and the updated room was very tastful and luxurious. The location was convenient for what we wanted to do. I would stay here again and recommend it to anyone that wants to have a getaway in Victoria

6

FATIMA Q.

12 Aug 2025

·

Stayed 1 night

The sofa bed mattress is not comfortable,kind of hard on the back,you can feel the spring.

10

Norman

28 Oct 2025

·

Stayed 2 nights

The room is lovely and I'm sure must have been renovated just a short time ago. The staff are very friendly and helpful. The kitchen is well stocked even though we will not be using it much. If we were, everything is there you would want. Thankful we chose the Sandman.

8

Laurie

23 Nov 2025

·

Stayed 6 nights

Very nice. Large spacious room. Walk-in shower . Friendly staff. Fast effortlessl checking and out. Will definitely stay again and will recommend to friends

8

Theresa

5 Nov 2025

·

Stayed 4 nights

Quiet and comfortable king sized bed. Kitchenette had kettle, coffee maker, toaster stove top and microwave.

8

Joseph

19 Oct 2025

·

Stayed 3 nights

The front desk folk were super friendly. The only thing I would like to see is being able to crack open the windows. It gets a bit stuffy in the rooms. The bed was super comfy and a decent spacious room.

8

Barb

20 Nov 2025

·

Stayed 1 night

Large new walk-in shower with handheld shower was very nice, room was clean and well appointed, great value for dollar.

4

Rita

11 Aug 2024

·

Stayed 2 nights

My room is 323. The masstresss are very soft and old, the pillows are too high, the air conditioner makes noise. We haven’t got a good sleep

4

Joel

25 Aug 2025

·

Stayed 1 night

Room for four is so small.

4

Xiaochen

26 Jul 2025

·

Stayed 1 night

The location was convenient and parking was easy. However, the pillows were very small, as they were more like the size of cushions. I woke up several times during the night because of these uncomfortable, small pillows.

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Service

Service is widely praised as friendly, professional, and accommodating, with easy check-in, early check-ins, and occasional upgrades. A few guests experienced slow responses or rudeness at the desk.

Related guest reviews

8

Vidhi

24 Nov 2025

·

Stayed 1 night

The room was excellent, and the pool was enjoyable. The hotel also offered a convenient laundry room. The evening staff were wonderful and very helpful, though the morning staff seemed less attentive. Check-in and check-out were both very easy. The only downside was the sofa bed, which wasn’t very comfortable. Aside from that, the room was great, and the location was very convenient.

10

Gerald

10 Oct 2025

·

Stayed 1 night

Clean room, lots of space with a great kitchen. The gentleman who checked us in early was excellent

10

Christine

5 Dec 2025

·

Stayed 2 nights

Staff was very helpful, specially the fellow that works until 11 pm! Pool & hot tub were wonderful, the jets worked great & pool is heated to a pleasant temperature. Clean & roomy change room. We enjoyed a peaceful & relaxing time there. My room was also clean & not crowded, bed was comfortable. Bathroom roomy with a nice rainshower head in tub/shower. I would definitely stay here again!

10

Sukhjinder

28 Apr 2024

·

Stayed 1 night

Staff was very warm welcoming and friendly 😊 even though we checked in late it was worth and the front desk Rep told us friendly that let us know if you will checkout little late .

10

Suzy

20 Mar 2024

·

Stayed 1 night

The staff were very friendly, knowledgeable and helpful. I lost my wallet and they worked with me so I would be able to check in. Rooms are nice and clean.

4

Taylor

23 Sept 2024

·

Stayed 1 night

Rude staff

10

Jennifer

12 Oct 2025

·

Stayed 1 night

Kitchen great ! Lots of room. Staff fantastic

10

Louise Linh

18 Jun 2024

·

Stayed 3 nights

I purposely chose the Sandman Hotel because of its convenient location between Downtown Victoria and the University of Victoria. Went back to the island for my graduation and I would have to say our stay was amazing! The staff went above and beyond from check in, assistance, and until check out. Special shoutout to Jeff/Jeffrey for making sure the temperature in our shower is all fixed and made sure everything was ok. Thanks again for making our stay safe and comfortable!

10

Fred

9 Feb 2026

·

Stayed 2 nights

Room was clean, staff was friendly and accommodating

10

Josephine

29 Mar 2025

·

Stayed 1 night

The gentlemen at guest services (John and Juan) were wonderful! They are friendly, caring, courteous and were lovely to deal with when we were looking for a place for our group to stay late in the evening. Thank you for your warm hospitality, we will definitely consider your location when we are back in the area again!

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Location

Convenient for driving and transit with quick access to downtown and highways. Several guests note an industrial setting with visible homeless activity, and some felt uneasy walking or parking at night.

Related guest reviews

10

Anne

26 Jun 2025

·

Stayed 3 nights

Loved the hand held faucet in the shower in addition to the rain shower. Room was big and comfortable and the physical location of the Sandman was ideal being on the Trans Canada and only 2 blocks off Hwy 17 going to the airport, Butchart, etc. Would stay again

8

Rik

22 Jul 2025

·

Stayed 3 nights

We did not care much for the neighborhood. We did not feel comfortable walking in the area

6

HECTOR

25 Jun 2024

·

Stayed 2 nights

Be aware sadly a lot of homeless in the neighborhood

10

Harvie

3 Jul 2025

·

Stayed 2 nights

Nice central location for easy access to downtown and various other places. Plenty of free parking. Nicely renovated rooms. Very clean. Reasonable room rates.

10

Jessica

28 Apr 2025

·

Stayed 3 nights

Great location

8

Dean

5 Oct 2024

·

Stayed 2 nights

Staff are fantastic. Rooms are clean and comfortable. Hotel is situated in a more industrial portion of Victoria. Nice part of that is that the hotel is central to greater Victoria and gives equal access to everything.

8

Erin

16 Aug 2025

·

Stayed 1 night

This is a solid 3 star property. There is not much in the area - a convenience store, but mostly car dealerships. But there is a bus stop right out front that takes you to inner harbour in 10 minutes, so as long as the price is reasonable the hotel is very clean and comfortable with a nice room size. I stayed because the price was reasonable compared with other hotels. There is a Denny's on site.

8

Danni

3 Jul 2024

·

Stayed 1 night

Great hotel, dont walk around at night though there is a street right beside it with tents set up..

6

Jennifer

21 May 2025

·

Stayed 3 nights

The hotel location is good as it is only 6-10 mins away from Central downtown. However, there are a few tents and homeless people around the corners but no issue with our stay. The hotel had great amenities and also underground parking to secure your car overnight. The hotel is a bit old and the elevators probably need to improve as it doesn't sound very smooth. Mattress is a bit too soft in my opinion. Overall it is a decent hotel to stay with average pricing.

10

Jackie

11 Mar 2024

·

Stayed 2 nights

About a 40 minute walk to downtown. Safe during the day, wouldn't walk at night. Clean hotel. Renovated recently awesome shower.

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Dining

An attached Denny’s provides convenient meals, but experiences vary and it has been closed or underwhelming at times; breakfast is typically not included. Lobby coffee quality and dining hours received mixed feedback.

Related guest reviews

2

mikayla

22 Oct 2023

·

Stayed 1 night

No Denny’s open on site like it was advertised, the shower in my room had pink calcium build up all around the bottom of it, front desk was so rude to myself & my friends who checked in, I hadn’t even checked in before the front desk man immediately said there is a quiet time & accused us of having a party when we only booked this hotel as a place to sleep & we all had plans to leave. Every man that was working had a disgusting attitude, the two women who checked me out were the only good experience I had with this hotel.

8

Els

1 Oct 2025

·

Stayed 2 nights

Pleasant stay in Victoria. Enjoyed the Denny's downstairs

10

Brian

6 Aug 2025

·

Stayed 7 nights

The Sandman hotel is very good to excellent (good internet, comfortable beds and super clean). Staff, especially John at check-in were super helpful and friendly. A friendly greeting every time we walked by the desk. The unfortunate part is that the Denny’s restaurant attached to it is quite the opposite…staff who often ignored us when we walked in and seemed disinterested in their job. It also has a terrible odour problem which seems related to floor cleaning and was there every time we walked in. Thankfully there is a Tim Hortons down the street, as well as a cute cafe (2% Jazz) not far away.

10

Sandra

4 Jun 2025

·

Stayed 2 nights

The Denny’s attached to the property is not very clean or well maintained. However the staff at the Denny’s were very pleasant.

10

Norma

13 May 2024

·

Stayed 5 nights

The pool area was nice enough, in need of repairs. Denny’s right in hotel was very convenient, staff were friendly and helpful.

8

Thomas

18 Nov 2025

·

Stayed 1 night

Excellent staff Attached restaurant

8

Erin

16 Aug 2025

·

Stayed 1 night

This is a solid 3 star property. There is not much in the area - a convenience store, but mostly car dealerships. But there is a bus stop right out front that takes you to inner harbour in 10 minutes, so as long as the price is reasonable the hotel is very clean and comfortable with a nice room size. I stayed because the price was reasonable compared with other hotels. There is a Denny's on site.

8

Grant

11 Aug 2025

·

Stayed 3 nights

Nice suite. Has AC and was really hot when we stayed. Easy transportation on transit to the harbour. For the price, a breakfast should have been provided. I stayed at a much less expensive hotel in Nanaimo and they provided breakfast.

8

Christopher Koo Kim

2 May 2025

·

Stayed 2 nights

Nice hotel - shame that breakfast was not included though

8

Hardy

14 Jul 2025

·

Stayed 2 nights

coffee in lobby was too weak, staff was very friendly, especially the nice Nigerian lady at the front desk.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3 $149	4 $126	5 $109	6 $102	7 $94
8 $92	9 $93	10 $125	11 $108	12 $126	13 $108	14 $128
15 $105	16 $115	17 $122	18 $130	19 $109	20 $130	21 $129
22 $123	23 $50	24 $114	25 $123	26 $141	27 $120	28 $143
29 $156	30 $170

Su	Mo	Tu	We	Th	Fr	Sa
		1 $142	2 $157	3 $154	4 $149	5 $130
6 $102	7 $123	8 $113	9 $123	10 $120	11 $130	12 $130
13 $123	14 $121	15 $123	16 $123	17 $102	18 $130	19 $96
20 $102	21 $123	22 $123	23 $100	24 $102	25 $128	26 $130
27 $121	28 $140	29 $139	30 $102	31 $137

Sandman Hotel Victoria

Prices for Sandman Hotel Victoria

Monthly average prices

About this property

Location

Room options

Room, 2 Double Beds (Run of House, 2 Double Beds)

Standard Suite, 1 King Bed with Sofa Bed, Kitchenette

Standard Room, 2 Queen Beds

Standard Suite, 2 Double Beds, Sofa Bed, Kitchenette

Standard Suite, 1 Queen Bed with Sofa Bed, Kitchenette

Standard Room, 1 King Bed

Standard Room, 1 King Bed with Sofa Bed

Standard Room, 1 Queen Bed

Standard Room, 2 Double Beds

Guest reviews of Sandman Hotel Victoria

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Sandman Hotel Victoria

Prices for upcoming dates