Name: The Phoenician, a Luxury Collection Resort, Scottsdale
Address: 6000 East Camelback Road, Phoenix, Arizona, United States of America, Phoenix, Arizona, US
Price range: $356–$1,881 per night
Rating: 9.02

What guests think

At The Phoenician, a Luxury Collection Resort, Scottsdale, travelers consistently praise the beautiful grounds, attentive staff, and extensive amenities, while noting some dated rooms and occasional service or maintenance hiccups.

Many applaud the spa, golf, tennis and fitness offerings, but report recurring pool issues - dirty cushions or water, heaters not working, and waterslide or splash pad closures, sometimes due to events. Housekeeping and check-in can be inconsistent, and a few guests encountered event noise or unexpected charges and holds. Food draws broad praise across several venues, though some found select outlets average, vegetarian options limited, or temporarily closed; the location near Old Town and Camelback views earn compliments. Expect an amenity-rich desert resort with occasional rough edges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Extensive amenities are a highlight, with many praising the spa, golf, tennis and a well-equipped fitness center. However, recurring feedback notes pool cleanliness and maintenance problems, occasional closures or event-related access limits, some areas under repair, and paid parking/valet.

Related guest reviews

8

Randall

Jul 20, 2024

·

Stayed 2 nights

Second time at the Phoenician twice this month and love the place. Rooms were nice and spacious. Spa was a good experience. Very large pool area with good service. Valet service was good. This time (mid July 2024) the main restaurant was closed for renovations as well as several of the public restrooms. Additionally, some of the “accessible” rooms located on the first floor have a hallway entry glass doors, these do not have an automatic open button for someone in a wheelchair, not sure it would be considered an ADA compliant opening. It was a bit problematic for my wife getting through those doors in a wheelchair. I notified several employees including the front desk after the first stay, but not sure they have been updated, but we stayed in another area the second stay they were leaving the glass hallway doors open.

6

Monica

Apr 22, 2025

·

Stayed 4 nights

We had an overall lovely stay at the Phoenician. The staff and valet were friendly. The pool staff and spa was wonderful. Breakfast Buffett is great but only on high volume days is it available. The rooms are outdated including bathroom facilities. Not in keeping with the updated lobby and main facilities . For the price I paid considering it’s 5star plus this was disappointing. The grounds and accessibility to the city is perfect. Try to book spa treatments on a weekday it is at a slightly lower price point. Fitness center and golf facilities great. Resort fee $50 a day . This included tennis pickle ball and some fitness classes but no fees applicable to golf . This also seems like an unexpected surcharge .

10

Jill

Sep 14, 2025

·

Stayed 3 nights

This place is fabulous in every way. The spa was top notch. My husband and I each had a facial. The pool area was immaculate and immense. The breakfast was to die for and the cocktails and steakhouse were also very nice. Best part for me as a nature lover was the gorgeous cactus garden. Can’t wait to stay here again.

8

Martina

Jun 22, 2023

·

Stayed 4 nights

We loved this hotel until our second last day. They shut down the pool area for an entire day for a private event and it was unusable. We also had to listen to the live music all night. Not ideal when you have little kids. We were super annoyed to be paying full price for this expensive resort and to have our enjoyment be impacted so severely. If the pools are shut down for private events, this needs to be disclosed at the time of purchase or he regular hotel guests need to be compensated. Otherwise, great hotel. We loved it besides the sneaky business practices to renting out the pool area to private parties

8

Cheryl

Aug 13, 2024

·

Stayed 5 nights

Pools are in disrepair. Water slide was closed. Bell service brought our bags to the room only after several calls and 90 minutes of waiting. It’s old and is not the shining star it used to be. One of the pools on the lowest level was cloudy and had an above ground pump continuously running. I would pick another hotel if I return to Scottsdale.

8

Charles M

Sep 1, 2025

·

Stayed 3 nights

Pretty good, especially for families. Golf and tennis were great. Pools are kind of ick.

8

Rachel

Oct 22, 2024

·

Stayed 2 nights

We stayed for two nights/one day at the Phoenician with our 4 and 6 yo kids. The reason my overall rating is not excellent is because the splash pad, waterslide and whirlpools were all broken the day we were there. The splash pads and whirlpools did get going midafternoon, but the waterslide remained out of order. The games room was available and we played some foosball, pool and air hockey, but two of the 4 arcade games were out of order. When travelling with two young kids....what else are you supposed to do with them in a fancy resort! The kids water area was the main reason we picked the Phoenician. The building itself is very nice, the rooms are large, the staff are incredibly kind and friendly and the food was delicious. Would I stay here again with my kids? No, unless there was a way to ensure the kid water activities area was fully functional. Would I stay here again with my partner, or on a friends trip? Yes.

10

David

Jun 21, 2023

·

Stayed 1 night

Some of the property could use some maintenance. There is some construction pending on a limited area of the property. Should be very nice upon completion.

8

TINA

Aug 9, 2025

·

Stayed 2 nights

The hotel was nice but the pool area was very shabby. The furniture was dirty and tables were broken. The water in the pool was buggy and it seemed like the filter wasn't working. I was very disappointed. Also the cactus garden was not well appointed. Not enough flowers or visually appealing areas..underwhelmed.

2

Amy

Aug 10, 2025

·

Stayed 2 nights

not friendly parking lot.. It charged us every time we left! Dirty pool chair lounges.. diquesting

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe the property and rooms as clean. Others report dirty pool areas or water, pests in some rooms, and inconsistent or late housekeeping.

Related guest reviews

8

Rachel

May 7, 2025

·

Stayed 4 nights

They have a Beautiful property, pool area with excellent maintained landscape. The woman who came for nightly turn down service (asking if need more towels, take out the trash, more water bottles) provided great service and was very sweet the week I was there. Housekeeping was inconsistent although saw them in my hallway each day I was leaving my room in the morning for the day cleaning nearby rooms. Cleaned my room only two of the four days I was there. Last night the woman tried to come clean after 6:30pm in the evening. I said no as at that point I was checking out the next day and made no sense.

4

Viktoriya

May 27, 2024

·

Stayed 4 nights

The hotel is top but housekeeping is terrible. To find bunch of hair in a shower is disgusting and sheets are ripped. Hotel on top but housekeeping they need to do something about.

10

Julian

Jul 28, 2025

·

Stayed 2 nights

Very clean and fun property.

8

Roberto Fernando

Aug 11, 2025

·

Stayed 4 nights

Pool Area Cusuions very dirty have been clean in weeks.

8

Mikhail

Jun 27, 2024

·

Stayed 3 nights

Our overall stay was great. The inside of the hotel was beautiful and very easy to get around stuff was kind and helpful. What we didn’t like was the outdoor pool area. The cushions on all of the Paul side chairs were dirty in the pool definitely need to be cleaned better. There was a lot of things floating in the water. It just seemed a little under taken care of, and wasn’t very enjoyable to be out there.:(but other than that we liked our stay!

2

Dominick

Jun 9, 2024

·

Stayed 1 night

View was of the roof, air condition didn’t work, no plastic bags in garbage cans, no fridgerator for our baby food, etc. Pool was filthy, dirty with hair etc.

8

TINA

Aug 9, 2025

·

Stayed 2 nights

The hotel was nice but the pool area was very shabby. The furniture was dirty and tables were broken. The water in the pool was buggy and it seemed like the filter wasn't working. I was very disappointed. Also the cactus garden was not well appointed. Not enough flowers or visually appealing areas..underwhelmed.

8

Scott A

Jan 5, 2025

·

Stayed 6 nights

Pool area dirty

10

LaTorrie

Aug 19, 2025

·

Stayed 3 nights

This place is absolutely gorgeous. Very clean and the staff is very courteous!

2

Amy

Aug 10, 2025

·

Stayed 2 nights

not friendly parking lot.. It charged us every time we left! Dirty pool chair lounges.. diquesting

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious, comfortable and offer nice views. Multiple reviews note dated or worn decor in some units, occasional noise from events or equipment, awkward access to parking via multiple elevators, and a few layout or fixture quirks like small tubs.

Related guest reviews

8

Peter

May 19, 2025

·

Stayed 3 nights

Phoenician is a nice spot, but some of it is nearing the end of its lifecycle. In particular, the casitas are tired. We stayed in a premium casita and it felt really old and tired. The property itself is very decent and has tons of options. Location is great. Food is great. Service is wonderful and attentive. Pools are great - and there’s many of them. All around, a nice spot, but to stay “five star”, they’ll need to get the rooms back up to speed.

8

MARISA

Aug 11, 2024

·

Stayed 5 nights

The property is beautiful, pools, spa, golf course. The hotel rooms are starting to show their age. The rooms are dated & showing wear and tear.

8

Corinne

Sep 2, 2025

·

Stayed 4 nights

Good property but questionable for a 5 diamond rating. Paint was worn, wood was water damaged, screen door was discolored and overall the rooms need a fresh modernization. Pool is nice but still needs the same touch if updating. Pool offerings like complimentary sunscreen was extremely limited, which is surprising for a Luxury Collection property.

6

Ilyssa

May 25, 2025

·

Stayed 1 night

When we booked, we requested a Mountain View for the stay. We did not get a unit with a Mountain View. We did get a nice casita. However, there were some issues with the unit itself. We had all doors and windows closed our entire stay and somehow still had a mosquito issue. The master shower head was broken and the water was lukewarm at best. We also returned to our room around 9:45pm to find our keys did not work anymore. We called front desk twice, and they assured someone was coming to help us into our room. No one came, but after an hour we found a maintenance worker who was driving by in a golf cart to help us in. Overall, the resort was beautiful and had a luxurious vibe. We were celebrating our 9 year so we wanted a memorable experience. Unfortunately, it wasn’t the best for the expensive price for a one night stay and will likely not return.

8

Fernando

Jun 30, 2025

·

Stayed 2 nights

Only thing I didn'tike was the multiple elevators you need to take to get to parking or to certain floors.

8

John

Jun 21, 2023

·

Stayed 3 nights

Rooms overlooking the pools are lovely.

10

Erin

May 13, 2025

·

Stayed 3 nights

Our favorite place to stay in Scottsdale. The spa is first class. Everyone at the resort is friendly and helpful. Rooms are spacious and gorgeous.

10

Jeanne

Jun 3, 2024

·

Stayed 1 night

Beautiful property. Pool service was a bit slow. Walls are thin. Guessing we were in an area where a company event was being held as it was really loud between 1-3am.

10

Brad

Dec 4, 2023

·

Stayed 2 nights

Absolutely beautiful hotel. The room was clean however it was worn. The flooring was in need of repair. The room paint with the lights on showed they just splashed paint to repaint. The bathtub was hilarious. It’s so small you can’t cover your body fully with water and the shower for a 5 star was very small. Beautiful resort but the room could be much better for this price.

8

Elena

Aug 12, 2024

·

Stayed 2 nights

Beautiful property... but the room was quiet noisy from the outside equipment

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is frequently described as warm, attentive and proactive across the resort. Some guests experienced slow pool service, check-in delays, billing holds or miscommunications that detracted from an otherwise strong showing.

Related guest reviews

10

Elizabeth

Aug 3, 2025

·

Stayed 2 nights

Staff professionalism was exceptional. Reminded me of the earlier times of true customer service.

8

Pamela

Feb 26, 2024

·

Stayed 3 nights

Love the grounds, fitness centre and pool. 2nd trip here and was disappointed with no room service for one day and service in the bar and restaurants was sooo slow. 15 mins to get the bill? 15 mins for a coffee? Coffee shop and valet service were excellent. Location is gorgeous. Hotel needs a staff sweep as do the rooms if it’s going to remain a 5 star resort.

6

Greg

May 30, 2024

·

Stayed 2 nights

For this being a luxury resort, the expected level of service fell flat. I arrived several days before check-in to plan logistics for a planned engagement. Despite tipping everyone I met with and confirming the plans, when I arrived the day before check-in to double-check that all logistics were good to go, I was told that nothing was in the system. I then worked again with new people (tipping them as well) to plan logistics again. When I arrived the next day to check-in, I had to wait almost an hour and a half before my room was ready (despite being told the day before it would be ready upon arrival). When the room was finally ready, the “upgraded room” they claimed to have put us in was nowhere to be found. In short, lots of empty promises were made and little was delivered.

8

MELISSA

Apr 29, 2025

·

Stayed 2 nights

The valet, room service and pool were great. Check in was not super friendly, knowledgeable about dining options or overly concerned. The pool chairs need an upgrade, they were dirty, and the Drybar wasnt open. One of the weirdest things was that we had to take our own luggage to our room in a $1000/night hotel and there were stairs and curbs and no ramps.

8

Peter

May 27, 2025

·

Stayed 1 night

We recently celebrated our 17th anniversary with a stay at The Phoenician and decided to bring the kids along for a family-friendly experience. We booked a double queen room with a beautiful view of the pool, excited for a relaxing staycation. While the beginning of our visit didn’t go as smoothly as hoped—the room wasn’t ready at the 4 PM check-in time, and we ended up waiting over an hour—the staff was courteous and responsive. They apologized for the inconvenience and offered a $150 resort credit. Later, we received a call informing us the room was still not available, but they offered us an upgrade to a spacious casita by the golf course, which was a fantastic solution. From that point on, our stay was wonderful. The kids had a great time at the pool and enjoyed the evening activities. We capped off our nights with family game time playing Nintendo together. The resort itself is stunning, with top-notch amenities and beautifully maintained grounds. Despite the rocky start, the way the staff handled the situation truly stood out. Their professionalism and commitment to guest satisfaction turned our visit into a memorable experience. The Phoenician is an excellent resort, perfect for both getaways and staycations, and we appreciate their efforts to make our anniversary special.

10

Timothy

Jul 1, 2025

·

Stayed 1 night

Everything from checking in, pool service, valet service, restaurant and bar service was absolutely outstanding. Employees were so attentive. I didn’t want to leave and can’t wait to come back!

10

Thomas

Aug 10, 2025

·

Stayed 2 nights

This place exudes quiet elegance. Service mentality was stellar with each interaction being well executed by the staff.

10

Amy

Sep 18, 2025

·

Stayed 3 nights

Seriously, everything is fabulous at this hotel. The rooms are comfortable and clean. The service is great. We ate at four different places on this property and the food was amazing at each of them. So glad we stayed here as we were not disappointed!

10

Deanna

Aug 3, 2025

·

Stayed 3 nights

We had a fantastic stay at the Phoenician. The food and service were excellent! The staff was so friendly and attentive. We had a tough flight getting into Phoenix and the hotel manager was so kind and upgraded our room and comped our parking, which immediately lifted our spirits. Our room was gorgeous and the golf course, spa and fitness center were top notch. We will definitely be back!!

8

Madeline

Sep 15, 2024

·

Stayed 3 nights

We really loved the hotel for its rooms, amenities, and dining options. The Steakhouse, breakfast in the room and poolside snacks were great. The spa was also exceptional. The only reason we gave it a 4 star instead of 5 is because the front desk charged us $2157 on our 3rd day. When we asked them about it they said that they estimate what they think I would spend on my last day and they will credit me in 3-4 days. We had spent $900 on the spa and food prior to the charge. So they estimated 2.5 times that for my spending. It made no sense and so I gave them a 4 star review instead of 5

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central, scenic setting near Old Town Scottsdale, the airport and Camelback Mountain, with easy access to dining, shopping and hiking. Many appreciate the mountain views and large grounds.

Related guest reviews

10

David

Jul 12, 2025

·

Stayed 4 nights

Definitely the best choice for Scottsdale with excellent facilities and beautiful grounds. Downtown Scottsdale, with a great choice of shopping and dining options, is only a 5 minute bus ride away

10

Denise

Mar 31, 2025

·

Stayed 3 nights

Lovely property. Lively happy hour with music in the lobby. Onsite steakhouse was good but food/drink in the lobby not so much. Central location close to lots of restaurants.

10

Victor K

Jun 7, 2025

·

Stayed 2 nights

We brought our kids not knowing how kid friendly the Phoenician is! It was a perfect little getaway for us! The hotel was clean and beautiful. What i loved the most was also how convenient it was to everything.

8

Taylor

Jun 30, 2024

·

Stayed 1 night

Property has a beautiful view of camelback mountain. Lots of dining options and great staff!

8

Ritesh

Oct 23, 2023

·

Stayed 4 nights

Property is close to PHX airport. It is also at the foot of Camelback mountains. The resort amenities were above average - pool, waterslide, cabanas, game room, fitness center. Limited dining options for vegetarian - lack of good Italian or Mexican option onsite. Poolside menu was average as well for vegetarians. Rooms were average. Staff was good and helpful. Did not use/explore: Golf course, Tennis courts, Adult pool area - all of which seemed good from far. Spa and related amenities were good as well.

10

Rudolph

Jun 27, 2024

·

Stayed 1 night

Great facility and close to a lot of other activity in Scottsdale.

10

Mouli

Dec 9, 2023

·

Stayed 3 nights

This property was a gorgeous retreat and perfect for a girls weekend. The staff was always helpful and very sweet. Very close to Old Town Scottsdale - a 5 mins Uber ride! Would def stay here again.

10

Joan

Sep 1, 2024

·

Stayed 4 nights

Excellent location, close to the airport, shopping and restaurants. Awesome biew of the mountains and close to hiking trails

10

Dalan

Aug 21, 2024

·

Stayed 2 nights

Always amazing! I stay here whenever I come to Phoenix. The pools are beautiful. View is beautiful.

10

Corbett

Aug 23, 2024

·

Stayed 5 nights

Very nice hotel. Staff members all very nice and service was great. Its quiet and just minutes from Old Scottsdale area. Nice to have the pool open 24 hours. Dining options were nice but we were not aware of one of the restaurants being closed during our stay. We had a great time!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Food is widely praised across on-site venues, with standout experiences at J&G Steakhouse and Mowry & Cotton, plus popular breakfasts. A few note average options, limited vegetarian choices, or temporary venue closures.

Related guest reviews

10

Darryl

Jul 5, 2025

·

Stayed 2 nights

Hospitality excellence at all times! J&G Steakhouse gets a 10 out 10.

10

Michael

Jul 19, 2025

·

Stayed 6 nights

Place was great, very nice property we really enjoyed going to Mowry & Cotton. Jonathan the bartender was really friendly and always had great recommendations.

8

Randall

Jul 20, 2024

·

Stayed 2 nights

Second time at the Phoenician twice this month and love the place. Rooms were nice and spacious. Spa was a good experience. Very large pool area with good service. Valet service was good. This time (mid July 2024) the main restaurant was closed for renovations as well as several of the public restrooms. Additionally, some of the “accessible” rooms located on the first floor have a hallway entry glass doors, these do not have an automatic open button for someone in a wheelchair, not sure it would be considered an ADA compliant opening. It was a bit problematic for my wife getting through those doors in a wheelchair. I notified several employees including the front desk after the first stay, but not sure they have been updated, but we stayed in another area the second stay they were leaving the glass hallway doors open.

10

Jill

Sep 14, 2025

·

Stayed 3 nights

This place is fabulous in every way. The spa was top notch. My husband and I each had a facial. The pool area was immaculate and immense. The breakfast was to die for and the cocktails and steakhouse were also very nice. Best part for me as a nature lover was the gorgeous cactus garden. Can’t wait to stay here again.

10

Ethan

Aug 3, 2025

·

Stayed 3 nights

Great dining options

8

Stefan

May 22, 2024

·

Stayed 3 nights

Large property with many options. Service is slow at the pool and food options are lower quality and overpriced. Central location.

8

Mike

Apr 29, 2024

·

Stayed 4 nights

Nice property. Breakfast at Mowry and Cotton excellent. J&G Steakhouse a disappointment. Too loud, too poorly lit and so-so food. Tavern restaurant just OK. Shout out to Jasmine at the Thirsty Camel bar at Todd at Mowry and Cotton.

10

Amy

Sep 18, 2025

·

Stayed 3 nights

Seriously, everything is fabulous at this hotel. The rooms are comfortable and clean. The service is great. We ate at four different places on this property and the food was amazing at each of them. So glad we stayed here as we were not disappointed!

8

Ritesh

Oct 23, 2023

·

Stayed 4 nights

Property is close to PHX airport. It is also at the foot of Camelback mountains. The resort amenities were above average - pool, waterslide, cabanas, game room, fitness center. Limited dining options for vegetarian - lack of good Italian or Mexican option onsite. Poolside menu was average as well for vegetarians. Rooms were average. Staff was good and helpful. Did not use/explore: Golf course, Tennis courts, Adult pool area - all of which seemed good from far. Spa and related amenities were good as well.

10

Michele

Jul 30, 2025

·

Stayed 3 nights

Great food and options for different restaurants, great friendly staff, elegant atmosphere that was pleasing to the eyes and made you feel relax and excited to be there. The cherry on top was the free room upgrade upon arrival. The resort, amenities, staff was all, Chefs kiss.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$820
February	$1,080
March	$1,144
April	$1,039
May	$823
June	$487
July	$394
August	$274
September	$572
October	$881
November	$842
December	$671

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7 $356	8 $466	9 $472	10 $579	11 $506	12 $514
13 $633	14 $936	15 $972	16 $842	17 $549	18 $539	19 $562
20 $542	21 $551	22 $547	23 $670	24 $1,224	25 $958	26 $781
27 $660	28 $647	29 $659	30 $686

Su	Mo	Tu	We	Th	Fr	Sa
				1 $1,104	2 $705	3 $748
4 $846	5 $1,713	6 $957	7 $1,015	8 $1,040	9 $1,881	10 $1,021
11 $1,006	12 $1,015	13 $1,026	14 $1,881	15 $1,881	16 $875	17 $1,006
18 $1,015	19 $1,713	20 $1,713	21 $981	22 $890	23 $893	24 $916
25 $1,010	26 $1,027	27 $1,041	28 $1,881	29 $680	30 $517	31 $566

Select dates to see prices and availability

Monthly average prices

About this property

Location

Guest reviews

Superb

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Phoenician, a Luxury Collection Resort, Scottsdale

Have a question?

Considering this hotel for your Phoenix trip?

Prices for upcoming dates