Holiday Inn Express Hillsville by IHG

There was no water pressure in the bathtub in our first room. They moved us to another room and there was a little better pressure but no hot water. The water was barely lukewarm. Upon moving to our new room, we could not get the tv to work. We called downstairs for assistance, and the young man came to help and fixed the tv. He was rude and it was obvious he did not want to assist us. The next morning, I went for coffee and the pump on the creamer was not working. When the kitchen staff came to assist, she was rude as well. She made a simple fix a problem. She insisted on showing me how to pump creamer into my cup. Once she realized the pump was broken, she was embarrassed and stormed off to get another pump. Went back to my room, still no hot water. The water was on the cooler side of lukewarm and no pressure. I don't require much but at almost $200 for one night stay, it would have been nice to have a hot shower and a cup of coffee, along with a staff who is willing to help and grateful to have a job.

The property was clean, everyone was friendly and breakfast was good.

This hotel is great. They are under construction and you couldn't tell. Absolutely no noise. It is right next to a wonderful restaurant called the Fiddler.

When we arrived from a long day of driving, Sherry greeted us with a smile. Check in was quick and easy. Room was clean and comfy.

Very nice and conveniently located hotel!