Sarova Panafric Hotel, Nairobi Upper Hill
US$143
/ night
Avg. for September
Prices for Sarova Panafric Hotel, Nairobi Upper Hill
Select dates to see prices and availability
US$143
/ night
Avg. for September
Monthly average prices
Nightly prices at Sarova Panafric Hotel, Nairobi Upper Hill average US$90 in the cheapest month (December) and US$143 in the most expensive month (September), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$103 |
| February | US$106 |
| March | US$106 |
| April | US$117 |
| May | US$112 |
| June | US$116 |
| July | US$102 |
| August | US$112 |
| September | US$143 |
| October | US$120 |
| November | US$98 |
| December | US$90 |
J
F
M
A
M
J
J
A
Sept · US$143
S
O
N
D
Most expensive: September (~US$143)
Cheapest: December (~US$90)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this hotel include complime...
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Business amenities
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Nairobi? This hotel has 2325 square feet (216 square meters) of space consisting of conference space and 6 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Dining
Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Rooms
Make yourself at home in one of the 176 air-conditioned rooms featuring LED televisions. Your memory foam bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Location
Located in Nairobi (Kilimani), Sarova Panafric Hotel, Nairobi Upper Hill is within a 15-minute walk of Uhuru Park and Nairobi Gallery. This spa hotel is 1.3 mi (2.1 km) from Kenyatta International Convention Centre and 1.8 mi (3 km) from Yaya Centre.
What's nearby
Uhuru Park(0.3 Miles)
Central Park(0.4 Miles)
Nairobi Gallery(0.6 Miles)
Teleposta Towers(0.7 Miles)
Kenya Railway Golf Club(0.7 Miles)
University of Nairobi(0.7 Miles)
Nairobi Hospital(0.8 Miles)
City Market(0.9 Miles)
Kenyatta Mausoleum(0.9 Miles)
City Hall(1 Miles)
Parliament Building(1 Miles)
Nairobi Railway Museum(1 Miles)
National Assembly Building(1 Miles)
Jeevanjee Gardens(1 Miles)
City Square(1.1 Miles)
Nairobi (WIL-Wilson)(3.4 Miles)
Jomo Kenyatta Intl. Airport (NBO)(11 Miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Location
Kenyatta Avenue, Valley Road, Kilimani, Nairobi, Kenya
Uhuru Park (0.3 Miles)
Central Park (0.4 Miles)
Nairobi Gallery (0.6 Miles)
Teleposta Towers (0.7 Miles)
Kenya Railway Golf Club (0.7 Miles)
University of Nairobi (0.7 Miles)
Room options
7
Panafric Room
Room details
1 Large Double Bed
Sleeps 2
237 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
9
Panafric Twin Room
Room details
2 Single Beds
Sleeps 2
237 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
6
Executive Queen Room Premier
Room details
1 Large Double Bed
Sleeps 2
420 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
5
Panafric Deluxe Twin Room
Room details
2 Single Beds
Sleeps 2
334 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
8
Studio Suite
Room details
1 Extra-Large Double Bed
Sleeps 2
570 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
15
Signature Suite
Room details
1 Extra-Large Double Bed
Sleeps 2
678 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Separate Living Room
7
Panafric Deluxe Queen Room
Room details
1 Large Double Bed
Sleeps 2
334 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
6
Executive Queen Room
Room details
1 Large Double Bed
Sleeps 2
334 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Sarova Panafric Hotel, Nairobi Upper Hill
8.4
Very good
Based on 473 verified reviews
Who stays here?
Business
48%
Couple
21%
Family
9%
Group
12%
Solo
7%
What guests think
AI-generated summary based on recent guest reviews
At Sarova Panafric Hotel, Nairobi Upper Hill, travelers repeatedly praise the genuinely friendly, attentive staff, clean and comfortable rooms, and strong amenities including a well equipped gym, relaxing pool and spa, plus a breakfast many guests specifically highlight.
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What guests think
At Sarova Panafric Hotel, Nairobi Upper Hill, travelers repeatedly praise the genuinely friendly, attentive staff, clean and comfortable rooms, and strong amenities including a well equipped gym, relaxing pool and spa, plus a breakfast many guests specifically highlight.
Several reviews mention super fast Wi-Fi and newly renovated rooms, though some guests encountered dated fittings, maintenance issues, or street noise in certain rooms. Dining is broadly well regarded, especially breakfast and the Flame Tree restaurant, but some note slow service and isolated food quality problems. The location is convenient for getting around Nairobi and business meetings, yet the busy junction brings traffic delays and the immediate area has limited walkability. A practical base for Nairobi.
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AI-generated summary based on recent guest reviews
Facilities
The gym is consistently praised, and the pool area, spa, and bar earn strong feedback for relaxation and ambience. Spa treatments are frequently highlighted as a standout.
Related guest reviews
10
Tacoma R
22 Nov 2024
·
Stayed 1 night
I love staying here ! Mr James , Mr Bentley and Ms Anna always make you feel like coming home when you arrive ! The food and staff are amazing- the spa is a must !
I love staying here ! Mr James , Mr Bentley and Ms Anna always make you feel like coming home when you arrive ! The food and staff are amazing- the spa is a must !
10
Dorothy
2 Feb 2026
·
Stayed 3 nights
Staff went above and beyond. Beautiful property and great amenities, especially the gym. Loved my stay in the private women’s quarters
Staff went above and beyond. Beautiful property and great amenities, especially the gym. Loved my stay in the private women’s quarters
10
Elisabeth
5 Feb 2026
·
Stayed 6 nights
Was really happy with my choice of hotel. The best parts were the staff and the restaurant - I found out that they have their own garden where they grow the fruit for the breakfast buffet. Special mention also the gym where the staff were the friendliest and most helpful I have ever come across - really really excellent customer care - thank you Connie! There is a noisy road outside, and when I was staying there were some roadworks too, only a problem if you are working from the hotel. It's also on a busy junction so access at rush hour can be a bit slow. Despite that, I would return here, just for the breakfast and the overall customer service.
Was really happy with my choice of hotel. The best parts were the staff and the restaurant - I found out that they have their own garden where they grow the fruit for the breakfast buffet. Special mention also the gym where the staff were the friendliest and most helpful I have ever come across - really really excellent customer care - thank you Connie! There is a noisy road outside, and when I was staying there were some roadworks too, only a problem if you are working from the hotel. It's also on a busy junction so access at rush hour can be a bit slow. Despite that, I would return here, just for the breakfast and the overall customer service.
10
Cherry
1 Oct 2023
·
Stayed 2 nights
The room was excellent and I love the French showers. I used the spa facilities and had a massage. Was relaxing after arriving from my flight.
The room was excellent and I love the French showers. I used the spa facilities and had a massage. Was relaxing after arriving from my flight.
10
christine
12 Aug 2025
·
Stayed 1 night
Easy check in, front staff are amazing. Fantastic pool area & bar
Easy check in, front staff are amazing. Fantastic pool area & bar
8
Maria
29 Jun 2024
·
Stayed 1 night
The staff is amazing, professional and accommodating. The spa treatments are world class and the pool area very peaceful and relaxing. Security is tight which has been comforting with the recent riots in Nairobi
The staff is amazing, professional and accommodating. The spa treatments are world class and the pool area very peaceful and relaxing. Security is tight which has been comforting with the recent riots in Nairobi
10
Elizabeth
1 Feb 2026
·
Stayed 1 night
Friendly staff, great gym, clean rooms! My go to place to stay while in Nairobi…
Friendly staff, great gym, clean rooms! My go to place to stay while in Nairobi…
10
Tamas
18 Sept 2024
·
Stayed 4 nights
Very nice staff, beautiful environment, super clean with good kitchen and spa and gym and many other things
Very nice staff, beautiful environment, super clean with good kitchen and spa and gym and many other things
8
christine
27 Aug 2025
·
Stayed 2 nights
The staff were all amazing & very helpful. The pool area & gym & spa were great. The restaurant & food was also amazing. Our room was very spacious & comfortable! Would differently stay here again.
The staff were all amazing & very helpful. The pool area & gym & spa were great. The restaurant & food was also amazing. Our room was very spacious & comfortable! Would differently stay here again.
8
Thomas
21 Jan 2025
·
Stayed 4 nights
The best thing about the Sarova is the staff. Everyone eager to help you and welcome you. The spa treatments were wonderful with Pamela and Caroline. Kelvin was the best waiter and Stanley handled a large group well. Our main problem was the lobby only holds 10 people so there isn’t a place to hold meetings. Fortunately the weather was good and we met outside at the poolside restaurant.
The best thing about the Sarova is the staff. Everyone eager to help you and welcome you. The spa treatments were wonderful with Pamela and Caroline. Kelvin was the best waiter and Stanley handled a large group well. Our main problem was the lobby only holds 10 people so there isn’t a place to hold meetings. Fortunately the weather was good and we met outside at the poolside restaurant.
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms and common areas are often described as very clean with attentive housekeeping; a few mentions note worn or dirty fixtures in some older rooms.
Related guest reviews
10
Kenneth
9 Feb 2025
·
Stayed 1 night
Excellent guest services, very clean
Excellent guest services, very clean
10
Andrea
18 Feb 2026
·
Stayed 2 nights
Staff very accommodating and pleasant, rooms clean and nice amenities
Staff very accommodating and pleasant, rooms clean and nice amenities
10
Enrico
24 Nov 2024
·
Stayed 2 nights
Personale molto gentile pulizia impeccabile
Personale molto gentile pulizia impeccabile
10
Paul
20 Feb 2025
·
Stayed 5 nights
The staff at the hotel were just fantastic people and very patient. The rooms were very clean plus the housekeeping staff do not hesitate to help when asked. The guest services team at the restaurant are just fabulous. Making my 18 year old daughter's birthday a very special day to remember. Thank you all at Sarova Panafric.
The staff at the hotel were just fantastic people and very patient. The rooms were very clean plus the housekeeping staff do not hesitate to help when asked. The guest services team at the restaurant are just fabulous. Making my 18 year old daughter's birthday a very special day to remember. Thank you all at Sarova Panafric.
10
Takafumi
21 Sept 2025
·
Stayed 5 nights
All staffs gave a good service with kindness. Accommodation was very clean.
All staffs gave a good service with kindness. Accommodation was very clean.
10
Elizabeth
1 Feb 2026
·
Stayed 1 night
Friendly staff, great gym, clean rooms! My go to place to stay while in Nairobi…
Friendly staff, great gym, clean rooms! My go to place to stay while in Nairobi…
8
Marc
19 Aug 2025
·
Stayed 2 nights
We have stayed here many many times and it has always been 5stars all around. This time we were put in a room that was absolutely not good.. showing not working, fixtures dirty and worn, very small.
We have stayed here many many times and it has always been 5stars all around. This time we were put in a room that was absolutely not good.. showing not working, fixtures dirty and worn, very small.
10
Kevin
16 Jun 2025
·
Stayed 3 nights
We completely enjoyed our stay. We felt safe and appreciated as a customer. The grounds and facility were in great shape. The rooms were well appointed and comfortable. The food was delicious in Flame Tree restaurant and the bar had a great ambiance. Highly recommend wife your stay in Nairobi.
We completely enjoyed our stay. We felt safe and appreciated as a customer. The grounds and facility were in great shape. The rooms were well appointed and comfortable. The food was delicious in Flame Tree restaurant and the bar had a great ambiance. Highly recommend wife your stay in Nairobi.
10
Stuart
30 Sept 2024
·
Stayed 3 nights
Great hotel, friendly staff who are willing to go out of their way to help, clean, comfortable and the food is fantastic with such a wide array of choices at what is at most hotels, a boring breakfast - not at this one.
Great hotel, friendly staff who are willing to go out of their way to help, clean, comfortable and the food is fantastic with such a wide array of choices at what is at most hotels, a boring breakfast - not at this one.
10
Maria
25 Feb 2024
·
Stayed 4 nights
This hotel is very clean, modern, spacious rooms, and the gym is great as well. The staff is amazingly friendly, my flight was delayed multiple times but the hotel always responded and had someone waiting for me at the airport.
This hotel is very clean, modern, spacious rooms, and the gym is great as well. The staff is amazingly friendly, my flight was delayed multiple times but the hotel always responded and had someone waiting for me at the airport.
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AI-generated summary based on recent guest reviews
Rooms
Many guests find the rooms spacious, comfortable, and newly renovated in parts, with super fast Wi-Fi; some report street noise, dated or worn fittings, or climate control issues in certain rooms.
Related guest reviews
8
carl
31 Aug 2022
·
Stayed 1 night
Everything was great except the air conditioning not functioning.Management tried to remedy but not successful .
Everything was great except the air conditioning not functioning.Management tried to remedy but not successful .
10
Elisabeth
5 Feb 2026
·
Stayed 6 nights
Was really happy with my choice of hotel. The best parts were the staff and the restaurant - I found out that they have their own garden where they grow the fruit for the breakfast buffet. Special mention also the gym where the staff were the friendliest and most helpful I have ever come across - really really excellent customer care - thank you Connie! There is a noisy road outside, and when I was staying there were some roadworks too, only a problem if you are working from the hotel. It's also on a busy junction so access at rush hour can be a bit slow. Despite that, I would return here, just for the breakfast and the overall customer service.
Was really happy with my choice of hotel. The best parts were the staff and the restaurant - I found out that they have their own garden where they grow the fruit for the breakfast buffet. Special mention also the gym where the staff were the friendliest and most helpful I have ever come across - really really excellent customer care - thank you Connie! There is a noisy road outside, and when I was staying there were some roadworks too, only a problem if you are working from the hotel. It's also on a busy junction so access at rush hour can be a bit slow. Despite that, I would return here, just for the breakfast and the overall customer service.
8
Leonard
25 Sept 2024
·
Stayed 1 night
We have stayed at this property 4 D. out of the last 2 weeks. When one is part of a Safari group or Conventioniers, you're treated like gold. However, last night we stayed on an Expedia VIP booking, as a Gold member of Expedia which entitles us to free beverage and room upgrade when available. When checking in we were told, "there are no upgrades available due to the hotel being full." The standard room they gave us was more suited to be a meat locker with the AC stuck on high, and near a very noisy service entrance! While freezing in my jacket I checked Expedia for room availability that night, and surprisingly found availability in ALL categories! Back to the front desk and I informed them the room they gave us was unsuitable, where upon it was insinuated that I was just trying to cop an upgrade, "to a suite"! I was deeply insulted and expressed my displeasure by stating I came back to a Sarova Panarific Hotel because it was a great experience the first three times we stayed. We are a well traveled couple and we would NEVER do this sort of thing. We just want a room that's not glacial and more suited for Penguins than the one we were given. I informed the front desk of my findings on Expedia where rooms are available in ALL categories. The duty manager then responded with a bunch of double-speak mumbo-jumbo about categories. However, in the end we were accommodated after a long tiring day. Also, we were double charged for breakfast this morning, but it finally got fixed.
We have stayed at this property 4 D. out of the last 2 weeks. When one is part of a Safari group or Conventioniers, you're treated like gold. However, last night we stayed on an Expedia VIP booking, as a Gold member of Expedia which entitles us to free beverage and room upgrade when available. When checking in we were told, "there are no upgrades available due to the hotel being full." The standard room they gave us was more suited to be a meat locker with the AC stuck on high, and near a very noisy service entrance! While freezing in my jacket I checked Expedia for room availability that night, and surprisingly found availability in ALL categories! Back to the front desk and I informed them the room they gave us was unsuitable, where upon it was insinuated that I was just trying to cop an upgrade, "to a suite"! I was deeply insulted and expressed my displeasure by stating I came back to a Sarova Panarific Hotel because it was a great experience the first three times we stayed. We are a well traveled couple and we would NEVER do this sort of thing. We just want a room that's not glacial and more suited for Penguins than the one we were given. I informed the front desk of my findings on Expedia where rooms are available in ALL categories. The duty manager then responded with a bunch of double-speak mumbo-jumbo about categories. However, in the end we were accommodated after a long tiring day. Also, we were double charged for breakfast this morning, but it finally got fixed.
10
Margo
22 Feb 2023
·
Stayed 1 night
The wifi is super fast. The newly renovated rooms are beautiful. The staff is courteous and very helpful
The wifi is super fast. The newly renovated rooms are beautiful. The staff is courteous and very helpful
10
Margo
25 Feb 2023
·
Stayed 1 night
The newly renovated rooms are beautiful and the wifi is super fast. All of the staff, from the front desk to the bell and concierge staff are excellent. Downside: restaurant staffing seemed a bit chaotic at times, making ordering and receiving the meal slow, and refreshing cups of coffee.
The newly renovated rooms are beautiful and the wifi is super fast. All of the staff, from the front desk to the bell and concierge staff are excellent. Downside: restaurant staffing seemed a bit chaotic at times, making ordering and receiving the meal slow, and refreshing cups of coffee.
8
Marc
19 Aug 2025
·
Stayed 2 nights
We have stayed here many many times and it has always been 5stars all around. This time we were put in a room that was absolutely not good.. showing not working, fixtures dirty and worn, very small.
We have stayed here many many times and it has always been 5stars all around. This time we were put in a room that was absolutely not good.. showing not working, fixtures dirty and worn, very small.
8
christine
27 Aug 2025
·
Stayed 2 nights
The staff were all amazing & very helpful. The pool area & gym & spa were great. The restaurant & food was also amazing. Our room was very spacious & comfortable! Would differently stay here again.
The staff were all amazing & very helpful. The pool area & gym & spa were great. The restaurant & food was also amazing. Our room was very spacious & comfortable! Would differently stay here again.
10
Kevin
16 Jun 2025
·
Stayed 3 nights
We completely enjoyed our stay. We felt safe and appreciated as a customer. The grounds and facility were in great shape. The rooms were well appointed and comfortable. The food was delicious in Flame Tree restaurant and the bar had a great ambiance. Highly recommend wife your stay in Nairobi.
We completely enjoyed our stay. We felt safe and appreciated as a customer. The grounds and facility were in great shape. The rooms were well appointed and comfortable. The food was delicious in Flame Tree restaurant and the bar had a great ambiance. Highly recommend wife your stay in Nairobi.
10
Maria
25 Feb 2024
·
Stayed 4 nights
This hotel is very clean, modern, spacious rooms, and the gym is great as well. The staff is amazingly friendly, my flight was delayed multiple times but the hotel always responded and had someone waiting for me at the airport.
This hotel is very clean, modern, spacious rooms, and the gym is great as well. The staff is amazingly friendly, my flight was delayed multiple times but the hotel always responded and had someone waiting for me at the airport.
10
JOE
4 Jul 2025
·
Stayed 1 night
Nice place A little loud if you’re facing the street And if you want two beds your options are limited Food is not great, but okay
Nice place A little loud if you’re facing the street And if you want two beds your options are limited Food is not great, but okay
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as exceptionally friendly, attentive, and proactive across departments; however, a few guests experienced slow check-in, billing hiccups, or unsympathetic management.
Related guest reviews
10
Marc
14 Apr 2024
·
Stayed 1 night
The staff are off the charts great!
The staff are off the charts great!
6
Riad
13 Jan 2025
·
Stayed 1 night
The staff were amazing, but manager was very rude and unhelpful. I made 2 reservations, as i stayed there twice within a week. 3 days and one day. On the one day i forgot to check 2 people, but the manager insisted that i pay extra $40, for that mistake. He said one person is cheaper because less water, less towels, and so on. But then i realized that the price is the same, and when i confronted him, he said, its the policy, abd has nothing to fo with what he stated before, so he actually lied. He said it will be too much work for him to cancel the extra $40. We had a pleasant time with everyone, except the manager, whose supposed to be the best example of customer service. He was very rude and unprofessional. I have a group of 8 people coming in August, but we will definitely not stay there..
The staff were amazing, but manager was very rude and unhelpful. I made 2 reservations, as i stayed there twice within a week. 3 days and one day. On the one day i forgot to check 2 people, but the manager insisted that i pay extra $40, for that mistake. He said one person is cheaper because less water, less towels, and so on. But then i realized that the price is the same, and when i confronted him, he said, its the policy, abd has nothing to fo with what he stated before, so he actually lied. He said it will be too much work for him to cancel the extra $40. We had a pleasant time with everyone, except the manager, whose supposed to be the best example of customer service. He was very rude and unprofessional. I have a group of 8 people coming in August, but we will definitely not stay there..
10
Dorothy
2 Feb 2026
·
Stayed 3 nights
Staff went above and beyond. Beautiful property and great amenities, especially the gym. Loved my stay in the private women’s quarters
Staff went above and beyond. Beautiful property and great amenities, especially the gym. Loved my stay in the private women’s quarters
10
Elisabeth
5 Feb 2026
·
Stayed 6 nights
Was really happy with my choice of hotel. The best parts were the staff and the restaurant - I found out that they have their own garden where they grow the fruit for the breakfast buffet. Special mention also the gym where the staff were the friendliest and most helpful I have ever come across - really really excellent customer care - thank you Connie! There is a noisy road outside, and when I was staying there were some roadworks too, only a problem if you are working from the hotel. It's also on a busy junction so access at rush hour can be a bit slow. Despite that, I would return here, just for the breakfast and the overall customer service.
Was really happy with my choice of hotel. The best parts were the staff and the restaurant - I found out that they have their own garden where they grow the fruit for the breakfast buffet. Special mention also the gym where the staff were the friendliest and most helpful I have ever come across - really really excellent customer care - thank you Connie! There is a noisy road outside, and when I was staying there were some roadworks too, only a problem if you are working from the hotel. It's also on a busy junction so access at rush hour can be a bit slow. Despite that, I would return here, just for the breakfast and the overall customer service.
10
Paul
20 Feb 2025
·
Stayed 5 nights
The staff at the hotel were just fantastic people and very patient. The rooms were very clean plus the housekeeping staff do not hesitate to help when asked. The guest services team at the restaurant are just fabulous. Making my 18 year old daughter's birthday a very special day to remember. Thank you all at Sarova Panafric.
The staff at the hotel were just fantastic people and very patient. The rooms were very clean plus the housekeeping staff do not hesitate to help when asked. The guest services team at the restaurant are just fabulous. Making my 18 year old daughter's birthday a very special day to remember. Thank you all at Sarova Panafric.
8
Leonard
25 Sept 2024
·
Stayed 1 night
We have stayed at this property 4 D. out of the last 2 weeks. When one is part of a Safari group or Conventioniers, you're treated like gold. However, last night we stayed on an Expedia VIP booking, as a Gold member of Expedia which entitles us to free beverage and room upgrade when available. When checking in we were told, "there are no upgrades available due to the hotel being full." The standard room they gave us was more suited to be a meat locker with the AC stuck on high, and near a very noisy service entrance! While freezing in my jacket I checked Expedia for room availability that night, and surprisingly found availability in ALL categories! Back to the front desk and I informed them the room they gave us was unsuitable, where upon it was insinuated that I was just trying to cop an upgrade, "to a suite"! I was deeply insulted and expressed my displeasure by stating I came back to a Sarova Panarific Hotel because it was a great experience the first three times we stayed. We are a well traveled couple and we would NEVER do this sort of thing. We just want a room that's not glacial and more suited for Penguins than the one we were given. I informed the front desk of my findings on Expedia where rooms are available in ALL categories. The duty manager then responded with a bunch of double-speak mumbo-jumbo about categories. However, in the end we were accommodated after a long tiring day. Also, we were double charged for breakfast this morning, but it finally got fixed.
We have stayed at this property 4 D. out of the last 2 weeks. When one is part of a Safari group or Conventioniers, you're treated like gold. However, last night we stayed on an Expedia VIP booking, as a Gold member of Expedia which entitles us to free beverage and room upgrade when available. When checking in we were told, "there are no upgrades available due to the hotel being full." The standard room they gave us was more suited to be a meat locker with the AC stuck on high, and near a very noisy service entrance! While freezing in my jacket I checked Expedia for room availability that night, and surprisingly found availability in ALL categories! Back to the front desk and I informed them the room they gave us was unsuitable, where upon it was insinuated that I was just trying to cop an upgrade, "to a suite"! I was deeply insulted and expressed my displeasure by stating I came back to a Sarova Panarific Hotel because it was a great experience the first three times we stayed. We are a well traveled couple and we would NEVER do this sort of thing. We just want a room that's not glacial and more suited for Penguins than the one we were given. I informed the front desk of my findings on Expedia where rooms are available in ALL categories. The duty manager then responded with a bunch of double-speak mumbo-jumbo about categories. However, in the end we were accommodated after a long tiring day. Also, we were double charged for breakfast this morning, but it finally got fixed.
6
Sune
8 May 2024
·
Stayed 2 nights
Ok Hotel But our check-in was sooooo slow. Took nearly 1 hour. Not acceptable !! I also Booked two room extra for my friends. I ask for the same price as I pay for my rom insted of go out and reserve over hotels.com. But I have to pay more.. I have been at this Hotel before and it was good. I also visit Sarova Stanley and there was the service excellent. So What happens at Panafric Sarova???? New management or? You have to something with your service
Ok Hotel But our check-in was sooooo slow. Took nearly 1 hour. Not acceptable !! I also Booked two room extra for my friends. I ask for the same price as I pay for my rom insted of go out and reserve over hotels.com. But I have to pay more.. I have been at this Hotel before and it was good. I also visit Sarova Stanley and there was the service excellent. So What happens at Panafric Sarova???? New management or? You have to something with your service
10
Marc
20 Apr 2024
·
Stayed 5 nights
The most incredible staff anywhere. Friendly knowledgeable and always ready to help!
The most incredible staff anywhere. Friendly knowledgeable and always ready to help!
8
andrea
27 Feb 2026
·
Stayed 1 night
Friendly helpful staff
Friendly helpful staff
10
Dawn
29 Mar 2025
·
Stayed 8 nights
I had an amazing stay here. The staff were top notch and extremely helpful during our entire stay. I had a few issues with my initial room that I was given at check in, and when I brought them up to the onsite manager, he quickly went out of his way to change my room. ALL of the staff I interacted with were fantastic. From the front desk, to the restaurant staff, to housekeeping, everyone went above and beyond. The rooms were great and very comfortable. Even the room I changed from was great. The main issue I had was with the balcony door. It had a large gap that could let bugs inside. Because I could not get the yellow fever vaccine, I was terrifed of mosquitos coming in. As I stated earlier, the manager changed our room without any issue and the new room was perfect. I would reccommend this hotel to anyone going to Nairobi.
I had an amazing stay here. The staff were top notch and extremely helpful during our entire stay. I had a few issues with my initial room that I was given at check in, and when I brought them up to the onsite manager, he quickly went out of his way to change my room. ALL of the staff I interacted with were fantastic. From the front desk, to the restaurant staff, to housekeeping, everyone went above and beyond. The rooms were great and very comfortable. Even the room I changed from was great. The main issue I had was with the balcony door. It had a large gap that could let bugs inside. Because I could not get the yellow fever vaccine, I was terrifed of mosquitos coming in. As I stated earlier, the manager changed our room without any issue and the new room was perfect. I would reccommend this hotel to anyone going to Nairobi.
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AI-generated summary based on recent guest reviews
Location
Convenient for accessing the city and business meetings near the CBD; however, the busy junction can cause traffic delays and the immediate area offers little to walk to.
Related guest reviews
10
Alexander
20 Apr 2025
·
Stayed 9 nights
Fantastic hotel in the center of Nairobi. Unbelievable service, marvelous stuff, great food and well organised.
Fantastic hotel in the center of Nairobi. Unbelievable service, marvelous stuff, great food and well organised.
6
Riad
16 Dec 2023
·
Stayed 4 nights
Close to CBD
Close to CBD
10
Elisabeth
5 Feb 2026
·
Stayed 6 nights
Was really happy with my choice of hotel. The best parts were the staff and the restaurant - I found out that they have their own garden where they grow the fruit for the breakfast buffet. Special mention also the gym where the staff were the friendliest and most helpful I have ever come across - really really excellent customer care - thank you Connie! There is a noisy road outside, and when I was staying there were some roadworks too, only a problem if you are working from the hotel. It's also on a busy junction so access at rush hour can be a bit slow. Despite that, I would return here, just for the breakfast and the overall customer service.
Was really happy with my choice of hotel. The best parts were the staff and the restaurant - I found out that they have their own garden where they grow the fruit for the breakfast buffet. Special mention also the gym where the staff were the friendliest and most helpful I have ever come across - really really excellent customer care - thank you Connie! There is a noisy road outside, and when I was staying there were some roadworks too, only a problem if you are working from the hotel. It's also on a busy junction so access at rush hour can be a bit slow. Despite that, I would return here, just for the breakfast and the overall customer service.
10
Koji
16 Apr 2023
·
Stayed 2 nights
歴史のあるホテルといったイメージです。 一部屋が広く、快適です。 車がないと移動はできません。周りにお店もありません。
歴史のあるホテルといったイメージです。 一部屋が広く、快適です。 車がないと移動はできません。周りにお店もありません。
10
sarah
29 Nov 2024
·
Stayed 1 night
Wonderful staff. Great location. Good restaurant
Wonderful staff. Great location. Good restaurant
10
Robert
25 Oct 2024
·
Stayed 4 nights
Quite convenient part of Nairobi for basing yourself if you have meetings around the city. Immediate area is not great. Hotel is good value for money, staff extremely proactive, helpful and friendly. Thank you.
Quite convenient part of Nairobi for basing yourself if you have meetings around the city. Immediate area is not great. Hotel is good value for money, staff extremely proactive, helpful and friendly. Thank you.
10
Peter
7 Jul 2023
·
Stayed 3 nights
The hotel is great. The staff are fabulous. The food is great and the facilities are excellent The hotel is just a short Uber ride to anywhere
The hotel is great. The staff are fabulous. The food is great and the facilities are excellent The hotel is just a short Uber ride to anywhere
10
Kevin
16 Jun 2025
·
Stayed 3 nights
We completely enjoyed our stay. We felt safe and appreciated as a customer. The grounds and facility were in great shape. The rooms were well appointed and comfortable. The food was delicious in Flame Tree restaurant and the bar had a great ambiance. Highly recommend wife your stay in Nairobi.
We completely enjoyed our stay. We felt safe and appreciated as a customer. The grounds and facility were in great shape. The rooms were well appointed and comfortable. The food was delicious in Flame Tree restaurant and the bar had a great ambiance. Highly recommend wife your stay in Nairobi.
10
JP
27 Sept 2024
·
Stayed 1 night
I recommend this great hotel. Plan lots of time to/from airport in heavy traffic. They charge $40 for airport shuttle. You can get a taxi at airport for $30 US
I recommend this great hotel. Plan lots of time to/from airport in heavy traffic. They charge $40 for airport shuttle. You can get a taxi at airport for $30 US
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AI-generated summary based on recent guest reviews
Dining
Breakfast and the on-site Flame Tree restaurant receive frequent praise for quality and variety; however, some guests reported slow service and occasional food quality issues.
Related guest reviews
10
Alexander
20 Apr 2025
·
Stayed 9 nights
Fantastic hotel in the center of Nairobi. Unbelievable service, marvelous stuff, great food and well organised.
Fantastic hotel in the center of Nairobi. Unbelievable service, marvelous stuff, great food and well organised.
10
Elisabeth
5 Feb 2026
·
Stayed 6 nights
Was really happy with my choice of hotel. The best parts were the staff and the restaurant - I found out that they have their own garden where they grow the fruit for the breakfast buffet. Special mention also the gym where the staff were the friendliest and most helpful I have ever come across - really really excellent customer care - thank you Connie! There is a noisy road outside, and when I was staying there were some roadworks too, only a problem if you are working from the hotel. It's also on a busy junction so access at rush hour can be a bit slow. Despite that, I would return here, just for the breakfast and the overall customer service.
Was really happy with my choice of hotel. The best parts were the staff and the restaurant - I found out that they have their own garden where they grow the fruit for the breakfast buffet. Special mention also the gym where the staff were the friendliest and most helpful I have ever come across - really really excellent customer care - thank you Connie! There is a noisy road outside, and when I was staying there were some roadworks too, only a problem if you are working from the hotel. It's also on a busy junction so access at rush hour can be a bit slow. Despite that, I would return here, just for the breakfast and the overall customer service.
10
Mitsuhiro
10 Jul 2025
·
Stayed 3 nights
restaurant service is a little bit late.
restaurant service is a little bit late.
10
MARK
28 May 2025
·
Stayed 4 nights
My stay was great. The room was clean and the air-conditioning was working and room services was great too. The only disappointment was food. We were served with meat (beef) that was rotten. But, the kitchen department asked for apology and we appreciated their apology & explanations. They handled it in a very professional. Otherwise overall everything was excellent.
My stay was great. The room was clean and the air-conditioning was working and room services was great too. The only disappointment was food. We were served with meat (beef) that was rotten. But, the kitchen department asked for apology and we appreciated their apology & explanations. They handled it in a very professional. Otherwise overall everything was excellent.
10
Margo
25 Feb 2023
·
Stayed 1 night
The newly renovated rooms are beautiful and the wifi is super fast. All of the staff, from the front desk to the bell and concierge staff are excellent. Downside: restaurant staffing seemed a bit chaotic at times, making ordering and receiving the meal slow, and refreshing cups of coffee.
The newly renovated rooms are beautiful and the wifi is super fast. All of the staff, from the front desk to the bell and concierge staff are excellent. Downside: restaurant staffing seemed a bit chaotic at times, making ordering and receiving the meal slow, and refreshing cups of coffee.
10
Matthew
7 Aug 2025
·
Stayed 1 night
Food all good and interesting, especially Wed bkfast with Kenyan food choices
Food all good and interesting, especially Wed bkfast with Kenyan food choices
8
christine
27 Aug 2025
·
Stayed 2 nights
The staff were all amazing & very helpful. The pool area & gym & spa were great. The restaurant & food was also amazing. Our room was very spacious & comfortable! Would differently stay here again.
The staff were all amazing & very helpful. The pool area & gym & spa were great. The restaurant & food was also amazing. Our room was very spacious & comfortable! Would differently stay here again.
10
Kevin
16 Jun 2025
·
Stayed 3 nights
We completely enjoyed our stay. We felt safe and appreciated as a customer. The grounds and facility were in great shape. The rooms were well appointed and comfortable. The food was delicious in Flame Tree restaurant and the bar had a great ambiance. Highly recommend wife your stay in Nairobi.
We completely enjoyed our stay. We felt safe and appreciated as a customer. The grounds and facility were in great shape. The rooms were well appointed and comfortable. The food was delicious in Flame Tree restaurant and the bar had a great ambiance. Highly recommend wife your stay in Nairobi.
10
Stuart
30 Sept 2024
·
Stayed 3 nights
Great hotel, friendly staff who are willing to go out of their way to help, clean, comfortable and the food is fantastic with such a wide array of choices at what is at most hotels, a boring breakfast - not at this one.
Great hotel, friendly staff who are willing to go out of their way to help, clean, comfortable and the food is fantastic with such a wide array of choices at what is at most hotels, a boring breakfast - not at this one.
10
JOE
4 Jul 2025
·
Stayed 1 night
Nice place A little loud if you’re facing the street And if you want two beds your options are limited Food is not great, but okay
Nice place A little loud if you’re facing the street And if you want two beds your options are limited Food is not great, but okay
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AI-generated summary based on recent guest reviews
6
Abdillahi
24 Jul 2026
·
Stayed 2 nights
I had a pleasant stay at Sarova Panafric. The room was clean, comfortable, and the staff were friendly and professional. The location felt safe and was convenient for getting around Nairobi. However, there was noticeable noise from maintenance work outside during my stay, which affected the overall experience. The hotel food and drinks were also quite expensive, and I found the hotel taxi service overpriced compared to Uber. Overall, I enjoyed my stay and would consider staying here again.
I had a pleasant stay at Sarova Panafric. The room was clean, comfortable, and the staff were friendly and professional. The location felt safe and was convenient for getting around Nairobi. However, there was noticeable noise from maintenance work outside during my stay, which affected the overall experience. The hotel food and drinks were also quite expensive, and I found the hotel taxi service overpriced compared to Uber. Overall, I enjoyed my stay and would consider staying here again.
10
Marc
29 May 2026
·
Stayed 1 night
One of our favorite places to stay in Nairobi. The staff are so helpful and friendly. The food is very good and the rooms classy elegant.
One of our favorite places to stay in Nairobi. The staff are so helpful and friendly. The food is very good and the rooms classy elegant.
10
Linda
17 May 2026
·
Stayed 2 nights
Breakfast was lovely, gym was nice and quite big, well located
Breakfast was lovely, gym was nice and quite big, well located
10
Charles
27 Mar 2026
·
Stayed 6 nights
Always a pleasure to stay here and the hotel achieves a high standard throughout, especially noticeable in the attentiveness and courtesy of the staff
Always a pleasure to stay here and the hotel achieves a high standard throughout, especially noticeable in the attentiveness and courtesy of the staff
8
Jeffrey
2 Mar 2026
·
Stayed 1 night
Good stay for one night. Friendly staff.
Good stay for one night. Friendly staff.
FAQs about Sarova Panafric Hotel, Nairobi Upper Hill
Is parking available at the property?
Yes, free valet parking is available on-site. Limited parking is also offered, and no reservation is required.
What type of breakfast is offered and what are the serving hours?
Breakfast is available, and guests can enjoy breakfast in the room. Specific serving hours have not been detailed.
Does the property allow pets?
No pets or service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is from 14:00, and check-out is until 11:00. Early check-in and late check-out are available for a fee, subject to availability.
Are airport shuttle services available?
Yes, airport shuttle services are available for a fee of USD 30 per person (one-way) and USD 20 for children aged 4 to 12. Guests must contact the property at least 24 hours before travel to arrange the transfer.
What accessibility features does the property offer?
The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility have not been provided.
Where is the property located in relation to key landmarks?
The hotel is located in Nairobi (Kilimani), within a 15-minute walk of Uhuru Park and Nairobi Gallery. It is 1.3 mi (2.1 km) from Kenyatta International Convention Centre and 1.8 mi (3 km) from Yaya Centre.
Does the property have a swimming pool?
Yes, there is an outdoor heated pool available. The pool's operational hours have not been specified, and it may be seasonal.
What are the policies for guests staying with children?
Children are allowed at the property. Specific details regarding the minimum age for children to stay for free have not been provided.
What is the policy regarding extra beds and cribs?
The property does not specify the availability of cribs or extra beds. Guests are encouraged to contact the property directly for specific requests and confirmation.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-21: 147.44631689167784USD
- 2026-09-22: 127.35679054326629USD
- 2026-09-23: 127.24752629821776USD
- 2026-09-24: 127.24752629821776USD
- 2026-09-25: 127.24752629821776USD
- 2026-09-26: 127.24752629821776USD
- 2026-09-27: 127.24752629821776USD
- 2026-09-28: 126.20227451541137USD
- 2026-09-29: 127.35679054326629USD
- 2026-09-30: 127.35679054326629USD
- 2026-10-01: 127.35679054326629USD
- 2026-10-02: 127.35679054326629USD
- 2026-10-03: 127.35679054326629USD
- 2026-10-04: 125.03373008076477USD
- 2026-10-05: 127.35679054326629USD
- 2026-10-06: 127.35679054326629USD
- 2026-10-07: 127.35679054326629USD
- 2026-10-08: 127.35679054326629USD
- 2026-10-09: 127.35679054326629USD
- 2026-10-10: 127.35679054326629USD
- 2026-10-11: 127.35679054326629USD
- 2026-10-12: 127.35679054326629USD
- 2026-10-13: 127.35679054326629USD
- 2026-10-14: 123.95649702664947USD
- 2026-10-15: 123.95649702664947USD
- 2026-10-16: 123.95649702664947USD
- 2026-10-17: 123.95649702664947USD
- 2026-10-18: 124.30022358458709USD
- 2026-10-19: 123.95649702664947USD
- 2026-10-20: 123.95649702664947USD
- 2026-10-21: 123.95649702664947USD
- 2026-10-22: 123.95649702664947USD
- 2026-10-23: 123.95649702664947USD
- 2026-10-24: 123.95649702664947USD
- 2026-10-25: 123.95649702664947USD
- 2026-10-26: 123.95649702664947USD
- 2026-10-27: 123.95649702664947USD
- 2026-10-28: 123.95649702664947USD
- 2026-10-29: 123.95649702664947USD
- 2026-10-30: 123.95649702664947USD
- 2026-10-31: 123.95649702664947USD
- 2026-11-01: 123.95649702664947USD
- 2026-11-02: 123.95649702664947USD
- 2026-11-03: 123.95649702664947USD
- 2026-11-04: 123.95649702664947USD
- 2026-11-05: 123.95649702664947USD
- 2026-11-06: 123.95649702664947USD
- 2026-11-07: 123.95649702664947USD
- 2026-11-08: 123.95649702664947USD
- 2026-11-09: 123.95649702664947USD
- 2026-11-10: 123.95649702664947USD
- 2026-11-11: 123.95649702664947USD
- 2026-11-12: 123.95649702664947USD
- 2026-11-13: 123.95649702664947USD
- 2026-11-14: 123.95649702664947USD
- 2026-11-15: 123.95649702664947USD
- 2026-11-16: 123.95649702664947USD
- 2026-11-17: 123.95649702664947USD
- 2026-11-18: 124.30022358458709USD
- 2026-11-19: 123.95649702664947USD
- 2026-11-20: 123.95649702664947USD
- 2026-11-21: 124.30022358458709USD
Guests must transfer via Airport shuttle to the property. Guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Airport shuttle fee: USD 30 per person (one-way)
- Airport shuttle fee per child: USD 20 (one-way), (from 4 to 12 years old)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Services
Business centre
Dry cleaning
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
Luggage storage
Designated smoking area
Self laundry
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Garden
Pool outdoor
Outdoor heated pool
Pool (Seasonal Outdoor)
Fitness Center (nearby)
Internet
Free wi-fi
General
Room service
Restaurant
Non-smoking rooms
Massage
Spa & wellness centre
Poolside bar
Packed lunches
Breakfast in the room
Allergy-free room available
Family room
Snack Bar/Deli
Parking
Parking
Airport shuttle
Valet parking
Free parking
Parking (Limited)
Parking Onsite