Is parking available at the property?

Yes, parking is available on-site. It includes accessible parking options.

Is breakfast offered at the hotel?

Yes, breakfast is available on-site. Guests can enjoy breakfast in the room.

What are the check-in and check-out times?

Check-in is from 15:00, and check-out is until 12:00. Early check-in and late check-out may be available upon request.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances, wheelchair-accessible facilities in public areas, and accessible parking.

Where is the hotel located in relation to key landmarks?

The hotel is located in the Lisbon City Center, close to Avenida da Liberdade and Marquis of Pombal Square. Notable landmarks like Santa Justa Elevator and Belém Tower are nearby.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

HF Fénix Lisboa - Comfortable Stay in Lisbon

Average nightly price at HF Fénix Lisboa by month, last 12 months (USD)
Month	Average price
January	$104
February	$103
March	$125
April	$145
May	$187
June	$158
July	$128
August	$349
September	$206
October	$179
November	$131
December	$113

What guests think

Across many reviews, HF Fénix Lisboa earns praise for its central location near metro and buses, friendly staff, and clean, comfortable rooms, while critiques note dated areas, small bathrooms, limited facilities, elevator queues, and occasional reception lapses.

Breakfast is frequently praised for quality and variety, while on-site dinner options draw occasional criticism. Some guests also report weak air conditioning and traffic noise in front-facing rooms. Overall, it's a practical choice for a city break.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities are limited: no pool or gym, dated common areas, and elevators can be slow or too few. Guests like the lobby bar and on-site restaurant; parking is available but narrow and paid, and there’s no ice machine.

Related guest reviews

10

TOMOYASU

Mar 16, 2023

·

Stayed 6 nights

Very nice. Stuffs are very kind. Breakfast was rich. but only one elevator was working. the entrance way of parking was narrow.

10

Carlos

Aug 17, 2023

·

Stayed 2 nights

The staff were very friendly and the cleanliness of the hotel was great. The only thing that I was disappointed with was the extra charge for parking your vehicle in the garage.

8

Silda

Aug 24, 2025

·

Stayed 5 nights

Hotel does not have a swimming pool, a major disappointment.

8

Gerardo

Oct 3, 2025

·

Stayed 5 nights

Good location. Good service. Great breakfast staff. Comfortable rooms. Some of the common anreas are a little dated and it does not have a gym or pool.

10

José Livino

Apr 14, 2025

·

Stayed 6 nights

Hospedagem excelente. Senti falta de um espaço de lazer. O bar existente não tenha um bom atendimento, sendo informado que qualquer coisa seria no restaurante... fiquei sem entender o motivo do bar.

Translate

10

Manisha

Sep 28, 2025

·

Stayed 4 nights

Good location, lovely big hotel. Nice bar area in the hotel.

8

Gerhard

May 13, 2025

·

Stayed 2 nights

Metro und Bus Station direkt vor dem Hotel sehr gut Personal sehr Hilfsbereit Nur 2Aufzüge wo gehen zu wenig Lage des Hotel gut

Translate

10

Fernando

Oct 12, 2025

·

Stayed 4 nights

had a good lobby bar and nice restaurant with good food and drinks

8

Marilyn

Oct 14, 2025

·

Stayed 3 nights

Mini bar left a lot to be desired. The beds were very comfortable, requested a balcony couldn’t get one, no ice machine ( had to go to the bar everytime), great location near hop on hop off buses and buses to Sintra, staff were friendly but so many couldn’t speak English very well. Lovely little restaurants nearby.

6

Carmen Lucia Vick

Feb 18, 2026

·

Stayed 3 nights

Garagem antiga com acessos estreitos, no HF Urban onde nós transferimos após longa espera e briga na recepção pois disseram estar lotado o hotel onde já havíamos reservado 3 meses antes da estadia. No Urban, trânsito complicado no final da tarde , fica tudo parado. Cafe bom e tem ônibus de turismo bem próximo o que usamos e aproveitamos. Foi recepção decepcionante porque E nosinferior,próximos dali

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Rooms and public areas are generally clean and well kept. A few guests reported lapses such as dirty cups, hair in bathrooms, stained linens, or a missed cleaning day.

Related guest reviews

10

Roberto

Feb 25, 2026

·

Stayed 1 night

Hotel extremamente agradável, limpo e uma equipe simpática e atenciosa

Translate

8

KARLA

Nov 24, 2025

·

Stayed 5 nights

O quarto estava arrumado, a limpeza foi realizada todos os dias, toalhas e lencois limpos e cheirosos.

Translate

10

james

Nov 21, 2025

·

Stayed 1 night

Friendly staff and spotless room. Cost of drinks very reasonable

6

Manuel

Apr 15, 2024

·

Stayed 4 nights

Hotel muito bem localizado, poderia ser repaginado e a limpeza merece mais atencao

Translate

10

JEFERSON

May 10, 2023

·

Stayed 1 night

Hotel muito bem localizado, funcionários atenciosos, principalmente aqueles que trabalham no café da manhã! Os quartos são amplos e confortáveis. O café da manhã é excelente.

Translate

8

Gustavo

Dec 22, 2025

·

Stayed 2 nights

Pontos negativos: Copos sujos, banheiro com cabelos no chão e no box.

Translate

10

Denise

Jan 11, 2026

·

Stayed 4 nights

Quartos espaçosos e limpos, staff muito solícita, bom café da manhã, em frente a uma estação de metro e relativamente próximo à praça do comércio. Voltarei com certeza.

Translate

10

John L

May 14, 2023

·

Stayed 4 nights

Nice, modern hotel with clean, comfortable room and friendly, helpful staff.

6

Ching Szuen

Jun 20, 2023

·

Stayed 2 nights

Property due for upgrades. Bath towel had stains. Bed had some stains also. Located in a decent area.

10

RADU RAZVAN

Nov 25, 2025

·

Stayed 4 nights

We were impressed with the cleanliness, very professional and friendly staff, always eager to help. Will recommend this hotel. Location is perfect. We enjoyed our stay. Thank you.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable, some spacious with views, but others feel small with cramped or dated bathrooms. Recurring comments note weak or noisy air conditioning, limited seating, occasional plumbing or drainage issues, and traffic noise in front-facing rooms.

Related guest reviews

10

Kary

Apr 30, 2024

·

Stayed 4 nights

Our premium double room was very spacious and comfortable looking out to the park. Metro station was just across the street. Easy walking to old towns.

8

Stephen

Apr 6, 2025

·

Stayed 1 night

Hotel is in a good location metro just outside. The aircon in the room was loud and did not have much effect and rooms are hot. Bar was great, breakfast was a good selection.

6

Edivar

Nov 4, 2025

·

Stayed 4 nights

Quarto muito escuro. Falta iluminação. Quarto sem isolamento acústico. Tem ótima localização, o que traz o problema de estar exposto a trânsito intenso, esse trânsito gera muito barulho, indo até a madruga e iniciando o dia tb com muito barulho.

Translate

6

dawn

Nov 27, 2025

·

Stayed 2 nights

The room was very very small. Breakfast not included. Kind of a remote area as to get to most neighbors you had to travel by car.

10

Denise

Jan 11, 2026

·

Stayed 4 nights

Quartos espaçosos e limpos, staff muito solícita, bom café da manhã, em frente a uma estação de metro e relativamente próximo à praça do comércio. Voltarei com certeza.

Translate

6

Lanna

Nov 21, 2025

·

Stayed 5 nights

Dated hotel but otherwise ok. Some rooms don’t have chairs.

6

Sameera

Jul 11, 2025

·

Stayed 1 night

The rooms are not renovated and even with the ac on it was abit hot. They can’t do much as the building is old Staff was fantastic We had prob w the water draining while showering as well

8

Wasyl

May 20, 2025

·

Stayed 5 nights

The actual bedroom was a good size & well laid out, but the bathroom was just too small with an old bathtub & an adjustable shower head. The powdered coffee sachets in the room were not of a particularly good standard. I was disappointed not to be told about a planned event very near to the hotel on one night that had loud banging music on until 04.00. To compound this, police used the hotel to presumably oversee the event and were audibly going up & down the corridor directly outside of my room until 06.00. I was also unable to take public transport to return back to the hotel because of metro station closures. Surely customers booked into the hotel should have at least been told about such an event about to take place.

10

Yelena

Nov 20, 2025

·

Stayed 6 nights

Everything was great! Large clean room, excellent staff, very good breakfast

8

Yuan Chan Monica

Jun 17, 2025

·

Stayed 1 night

It is very conveniently located but the bathrooms are quite small.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, helpful and professional, with repeated praise for breakfast staff. However, some guests cite reception issues around room assignments, information, or handling of problems and special requests.

Related guest reviews

10

Valdete

Feb 14, 2026

·

Stayed 9 nights

Tive uma estadia excelente neste hotel. O ambiente é muito agradável, confortável e acolhedor. A localização é simplesmente maravilhosa,perfeita para quem quer estar bem situado e aproveitar tudo com facilidade. Mas o grande diferencial, sem dúvida, foi o atendimento. Quero fazer um agradecimento especial ao Rui,a Keila e Guilherme, que foram extremamente atenciosos, educados e profissionais. Sempre disponíveis, prestativos e com um sorriso no rosto, fizeram toda a diferença na minha experiência.

Translate

8

Sanjiv

Apr 10, 2024

·

Stayed 4 nights

Me & my wife stayed for 4 nights in this hotel. On our arrival at this hotel at about 11.15pm, and tired from our travels, we just wanted to go to our room and sleep. But the hotel reception informed me that they had only a twin room left for us. This happened despite the fact that we had booked this hotel 2 months in advance and had requested for a double bed at booking time. Was surprised and very disappointed as such a reputed hotel could not get their act together even with 2 months notice about our double bed requirement. Some reception staff in morning shift did not acknowledge guest presence at Reception desk. That's rude.

10

Mrs Ann-Marie

Sep 21, 2025

·

Stayed 3 nights

Lovely place to stay in Lisbon. Excellent staff who were professional and helpful at all times. Breakfast too was delicious. Great value for money.

10

Alberto

Jun 24, 2024

·

Stayed 4 nights

Staff 5 stars Specifically DIOGO at front hotel Always smiling friendly and very welcoming and helpful

10

Andreas

Nov 18, 2025

·

Stayed 3 nights

Fabulous staff, super convenient location for everything

10

Artour

Aug 14, 2025

·

Stayed 2 nights

Staff members is very helpful and takes care .

10

Sylvia

Oct 15, 2025

·

Stayed 4 nights

Clean room, amazing staff always ready to help, specially Nelson at the bar and breakfast and Jose in reception.

6

Avani

Aug 27, 2024

·

Stayed 3 nights

Overall, we had a very pleasant stay at the hotel. Excellent location, very central with easy access to all tourist sites via public transport or walking. The only feedback we have is that the Lady at the reception desk didn’t really know basic information that reception staff should know. We got stuck when a taxi driver wouldn’t accept card, and when we asked at the reception to exchange money, they said they can’t, and said the nearest atm is 15 mins away. We later saw the Santander less than 1 minute walk away. Reception staff should really know about basic facilities in the area e.g. banks, supermarkets. Other than that everything else was fine in the hotel.

2

Christopher

Sep 23, 2025

·

Stayed 3 nights

I was hospitalized the week of my stay and couldn’t even make it, they refused to refund me. Even with proof of my emergency department hospitalization. How ridiculous.

10

Felipe

Oct 17, 2023

·

Stayed 4 nights

Super great service all the way! Very nice comfortable room, beautiful hotel and Luana at front desk was super helpful with sites information and restaurants on the area. Great location just steps away from main stop of tourist bus, and great shopping stores.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central location by metro and bus lines, close to hop-on/off services and within walking distance of the center. Some guests mention traffic noise from the busy roundabout and a longer walk to the old town.

Related guest reviews

10

paul

Nov 25, 2025

·

Stayed 1 night

Well located - easy to access the city.

10

Mark

Oct 10, 2025

·

Stayed 3 nights

Located on the main central roundabout in Lisbon, the location is excellent for the Hop on Hop Off bus services and a short walk into the centre proper. Clean, friendly with a good atmosphere. We ate at the restaurant once and it was good value. It is a little noisy (the traffic outside mainly), but that didn't bother us. Would book again when we re-visit Lisbon.

8

Ying

May 30, 2024

·

Stayed 3 nights

The hotel has perfect location in Lisbon, I can easily walk to subway station within 5 mins. There is a huge park near the hotel and the area around the hotel is very nice but busy too. The room they provided to me was clean and tidy, but it was quite noisy when trying to sleep at night, I can hear the traffic and police car at night clearly.

8

Serena

Oct 19, 2025

·

Stayed 3 nights

Great location

10

Silda

Aug 23, 2025

·

Stayed 5 nights

Great location, walking distance to restaurants.

10

Michael

Dec 1, 2025

·

Stayed 5 nights

Great location. Metro station across the street. Go from airport to hotel on metro.

10

Marcelo

Feb 20, 2026

·

Stayed 2 nights

Localização muito boa!

Translate

8

adele

Jun 9, 2025

·

Stayed 4 nights

Very convenient to stay at the park area with hop on and off bus stops nearby and metro station and a main street

10

Nooshin

Nov 6, 2025

·

Stayed 1 night

perfect location

10

Diego

Oct 12, 2025

·

Stayed 2 nights

Very good location!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is often excellent with a wide selection and attentive staff. Dinner options are more mixed, with some finding limited choice or uneven quality.

Related guest reviews

10

Claudia

Nov 6, 2025

·

Stayed 2 nights

Excelente localização, limpeza, todos muito atenciosos e café da manhã excelente

Translate

10

Hector

Oct 31, 2025

·

Stayed 3 nights

Great brreakfast bufet. Variaty

10

Mrs Ann-Marie

Sep 21, 2025

·

Stayed 3 nights

Lovely place to stay in Lisbon. Excellent staff who were professional and helpful at all times. Breakfast too was delicious. Great value for money.

8

Claudia

Nov 23, 2022

·

Stayed 4 nights

El hotel en general y el cuarto estaban muy bonitos y cómodos. El personal súper atento y dispuestos a ayudar y ofrecer consejos de tours, restaurantes, etc. El desayuno estuvo bastante bueno y variado. Pero creo deben mejorar su menu para la cena: solo tienen 4 cosas en el menu y las 2 que pedimos nos resultaron malas, la sopa no sabia a nada y la hamburguesa tampoco estaba bien presentada con el pan aguado porque estaba todo mojado en el jugo de la carne. Sigo recomendando el hotel por su ubicación, su personal, los cuartos y precios, pero es mejor pensar en comer afuera. Hay bastante oferta de comidas de precios varios en las cercanias

Translate

10

Thiago

Sep 19, 2025

·

Stayed 5 nights

O hotel é bem localizado e com fácil acesso a pé ou transporte público. O café da manhã é excelente e os funcionários são muito atenciosos.

Translate

8

Robert

Feb 3, 2024

·

Stayed 3 nights

The dining room staff at both breakfast and dinner were great.

10

Carolina

Nov 7, 2025

·

Stayed 2 nights

Café da manhã excelente

Translate

10

Yelena

Nov 20, 2025

·

Stayed 6 nights

Everything was great! Large clean room, excellent staff, very good breakfast

10

Nilufa

Aug 19, 2025

·

Stayed 2 nights

Location is excellent, friendly staff and clean hotel.Breakfast is very good.

8

ALESSANDRA

Jan 15, 2026

·

Stayed 3 nights

A localização é excelente, o café da manhã tem bastante variedade e o quarto é confortável. O único ponto que desagradou foi o jantar, no qual a comida não estava boa e ninguém que estava viajando comigo gostou do atendimento e da comida.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6 $126	7 $123
8 $147	9 $211	10 $214	11 $215	12 $161	13 $144	14 $116
15 $105	16 $106	17 $131	18 $98	19 $116	20 $123	21 $98
22 $90	23 $122	24 $98	25 $132	26 $124	27 $115	28 $125
29 $90	30 $98

Su	Mo	Tu	We	Th	Fr	Sa
		1 $90	2 $83	3 $83	4 $122	5 $145
6 $122	7 $131	8 $99	9 $98	10 $98	11 $106	12 $116
13 $82	14 $83	15 $82	16 $74	17 $83	18 $90	19 $98
20 $90	21 $98	22 $99	23 $107	24 $123	25 $125	26 $125
27 $138	28 $154	29 $173	30 $164	31 $483

HF Fénix Lisboa

Prices for HF Fénix Lisboa

Monthly average prices

About this property

Location

Room options

Standard Double Room

Standard Queen Room

Economy Double Or Twin Room

Comfort Plus Triple Room

Deluxe Twin Room

Standard Twin Room

Deluxe Queen Room

Comfort Double Room

Comfort Premium Double Room

Comfort Twin Room

Double Or Twin Room

Guest reviews of HF Fénix Lisboa

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about HF Fénix Lisboa

Considering this hotel for your Lisbon trip?

Prices for upcoming dates

Business details