Name: SureStay by Best Western Walla Walla
Address: 2315 Eastgate St., Walla Walla, Washington, United States of America, Walla Walla, Washington, US
Price range: $78–$231 per night
Rating: 7.63

What guests think

At SureStay by Best Western Walla Walla, guests highlight friendly staff, budget pricing, and convenient highway-and-airport access, but experiences vary widely due to dated rooms, occasional odors, and frequent maintenance issues with the pool, hot tub, and facilities.

Cleanliness feedback is mixed, ranging from very clean rooms and bathrooms to smoke or musty smells, stained items, pests reported by a few, and overall wear in some areas. Rooms are basic and aging, with inconsistent bed comfort, some noise from thin walls or HVAC, and occasional small or dark layouts, though many found them quiet enough for a good night’s sleep. Breakfast quality varies from great to sparse or overcrowded, and Wi‑Fi reliability drew at least one strong complaint. Overall, expect a budget stay with convenient access but uneven upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are hit-or-miss, with multiple closures or service issues noted; some guests enjoyed them when open. Parking is easy and plentiful, but overall maintenance is uneven, with occasional broken equipment.

Related guest reviews

8

Angela

Sep 30, 2025

·

Stayed 5 nights

Nothing super fancy, but nice. Our room was very clean & the hotel was extremely quiet. Super impressed with how clean the bathroom was. Had no problems at all in our 7 days there. The breakfast could have more options We never did get to use the pool/hot tub as it was always really full when we went to use it.

6

Lauri

Feb 2, 2024

·

Stayed 3 nights

This is a nice quiet spot. That is what I appreciate the most. I also like the hot tub and that is the main reason I go but have been disappointed the last two visits because each time I was told it had just been shut down for service. I appreciate that the pool is kept at a comfortable temperature. However, it does not replace the hot tub.

10

Tyler

Sep 2, 2025

·

Stayed 2 nights

Amazing property with amazing breakfast and super friendly staff. This is one of the nicer places I have stayed at and I would stay again. My only complaint is that the pool was closed but they are remodeling it Wich is very nice. I’m excited to come stay and try it when they are finished.

8

Susan

Sep 18, 2025

·

Stayed 8 nights

We liked the closeness to the airport, the parking was very good, the cleaning staff were very friendly and accommodating. The pool and spa was enjoyable! If you are very tall , I would request a handicap room, due to the height of the toilets in a non-handicap room.

10

Jamie

Oct 3, 2025

·

Stayed 1 night

Parking was great i always feel very safe when I stay :)

8

Carol

May 13, 2024

·

Stayed 1 night

Pool was nice but had serious drainage issues.Big puddles of cold water everywhere. A big safety problem. There was almost no place dry to walk.Staff was friendly. Breakfast was ok but the coffee was really weak and kept running out.

10

Helen

Nov 7, 2025

·

Stayed 1 night

Hot tub was nice & warm.

4

Linda

Aug 6, 2025

·

Stayed 1 night

Ice machine broke, pool and spa shut down, no coffee in the machine at breakfast, no one available for help.

10

Kev

Sep 12, 2025

·

Stayed 1 night

Upon confirmation off my reservation, online, I received notification that the pool was closed. That pissed me off as it was non refundable and I was not made aware the pool and hot tub were not operational. When I got there the pool was operational, Staff were friendly, hotel was clean, breakfast was good enough.

4

Kathleen

Aug 11, 2025

·

Stayed 1 night

No pool available because health dept shut it down. No coffee available for awhile

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Housekeeping ranges from very clean rooms and bathrooms to reports of smoke or musty odors, stained or unclean items, and occasional pest sightings (bed bugs/fleas) in a few rooms.

Related guest reviews

2

Dustin

Nov 27, 2023

·

Stayed 2 nights

The beds were unclean garbage underneath the bed bug bites after the stay not sure if it was spiders or bed bugs but we have bites on our body's

4

Jodi

May 27, 2025

·

Stayed 2 nights

Our room was not clean. There was hair all over the shower. Super ran down rooms.

10

gina

Nov 9, 2025

·

Stayed 2 nights

Nice staff. Clean room.

8

Angela

Sep 30, 2025

·

Stayed 5 nights

Nothing super fancy, but nice. Our room was very clean & the hotel was extremely quiet. Super impressed with how clean the bathroom was. Had no problems at all in our 7 days there. The breakfast could have more options We never did get to use the pool/hot tub as it was always really full when we went to use it.

4

Matt

Feb 6, 2023

·

Stayed 1 night

Found bed bugs in the 1st room (3 live bugs on mattress near head of bed). Moved us to a 2nd room and had evidence of previous bed bug issues, but no live bugs located when we looked. In the morning found a dead bug on mattress. Took pictures of each of these things, no discount or anything. Will not return.

2

Jennifer

Dec 29, 2024

·

Stayed 1 night

The lingering smell of cigarette smoke in a non-smoking hotel is completely off putting. We had the room near the hallway on the second floor and the smell was gross. We ended up just driving the 90 min home. The lady at the hotel reception desk was very pleasant but it wasnt enough to make up for the room.

6

Lindsay

May 23, 2025

·

Stayed 1 night

Was decent easy location and affordable, however I went to take a bath while sitting in the tub I noticed I needed to get out as there was a crack in the tub and it was not holding water I was probably flooding into the ceiling. When getting out of the tub I turned to grab my towel and noticed whoever cleaned the room last did not mop the restroom as there was urine all around the toilet on the floor. I have sons so didn’t make a huge deal of it. Just put a towel over it and wore my shoes in the restroom.

6

Gerald

Aug 26, 2024

·

Stayed 1 night

We stayed on the second floor and there was a very strong smell in the hallways. Also, the room had a weird smell. We sprayed a little perfume around the room and that was helpful. Room was clean and tidy though. AC cooled the room great and shower had really good water pressure!

4

Bo Weise

Dec 20, 2023

·

Stayed 1 night

Every thing in the room was dirty and falling apart . There was also an unpleasant odor in the room.

2

lisa j

Jun 26, 2025

·

Stayed 3 nights

room had stained bed covering. Unsafe electrical cord situation, old rough towels. in general old and run down.Breakfast super yuck

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Basic, dated rooms with variable bed comfort; some guests reported thin walls or noisy HVAC and a few small or dark layouts, while others found them quiet enough for solid rest.

Related guest reviews

4

Donald

Mar 11, 2025

·

Stayed 1 night

The beds were so hard, could hardly sleep on them

6

John

Jul 23, 2023

·

Stayed 1 night

The property was decent but definitely dated. The AC unit in our room would not stay on. It ran for about 5 minutes then shut off for 5 even when not set to auto and temp turned all the way down and set to on.

8

Allison

Sep 28, 2025

·

Stayed 2 nights

The front desk staff were very helpful and friendly at all hours! The walls were a bit thin and I could hear the people in the room next to me in the middle of the night. It’s certainly a budget hotel in that the bed was simple and basic, but it was clean and my air conditioning worked and I was grateful for the breakfast. Having a car would have been helpful, not really a walking-friendly location

4

Greg

Oct 4, 2023

·

Stayed 2 nights

The wifi consistently stopped and started. Upload speeds were less than 1mbps. I couldn't work in the hotel room and had to leave to find service elsewhere. I spoke with an employee who told me it is always like that. Unacceptable when you advertise that you provide wifi access.

8

Rayette

Sep 29, 2025

·

Stayed 4 nights

It is a good location from the college. The room was clean but a liitle dark.

6

FranciscaR

Feb 6, 2025

·

Stayed 2 nights

The beds were comfortable

6

SHELLY

May 11, 2025

·

Stayed 2 nights

Very small rooms…. Older. Farther from town than I normally prefer… but 7-10 minute drive from town center. All pillows the same with no variety like most hotels provide.

8

Katherine

Oct 22, 2024

·

Stayed 1 night

It was quite and clean. The staff was nice. The bed was uncomfortable and blankets weren't great. Overall it was a fine place to stay.

6

Shawn

Oct 7, 2024

·

Stayed 2 nights

We liked the location. We did not like the noisy bathroom fan, the noisy ac unit or the leaking sink faucet. It was an old property that needs to be updated.

10

Stephen

Aug 21, 2025

·

Stayed 1 night

We had an early morning flight, so wanted a few good hours of sleep. Check in was quick, the room was clean, the bed was nice and firm, and it was quiet. We slept well and made our flight.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, helpful, and accommodating, with quick check-ins and prompt room changes. Some guests, however, reported rude interactions, deposit/refund frustrations, or poor responsiveness from management.

Related guest reviews

10

Philip

Aug 31, 2025

·

Stayed 1 night

Our original room smelled funny so we asked to switch rooms. They immediately gave us a different room and apologized for the inconvenience.

10

Jenny

May 26, 2025

·

Stayed 1 night

One of the best checking in experiences that I have had! She was very nice and helpful, and communicated very clearly! I would recommend this property to everybody I know!

10

Michael

May 31, 2024

·

Stayed 2 nights

Friendly service, good room. Smoke detector was beeping and maintenance came and corrected the issue immediately.

2

Alberto

Jun 15, 2024

·

Stayed 1 night

Never got to stay there this time. This was my second time in a month booking a room at this hotel, and they tell me only this time, that all of a sudden they need a cash deposit, or they couldn't check me in. I couldn't afford that by anymeans, meaning literally did not have that much money on me at the time. I was told at the desk to call the booking company. In doing so, they had to send a request to the hotel for a refund, which was immediately denied. Why should I have to pay for a room, that I never even saw?!! Ridiculous.

10

Mark

Sep 22, 2025

·

Stayed 1 night

Very friendly staff who tries 110%!

2

Kris

Feb 1, 2024

·

Stayed 3 nights

This was the rudest and most unwelcoming staff I’ve ever seen in my life. They treated me like an inconvenience and a problem from the second I stayed there they racked up as many fees as they could, and multiple times, told me, I could go stay somewhere else if I didn’t like it when I was not causing any issues for them

8

Sally

Sep 25, 2025

·

Stayed 1 night

Friendly check-in.

8

Straton M

May 5, 2025

·

Stayed 2 nights

Friendly staff

4

Edgar

Jun 2, 2025

·

Stayed 3 nights

Area is nice, hotel was average, staff was rude when I went to checkout, the guy seemed annoyed at having to check me out and mumbled something under his breath as I was leaving, not sure what his problem was.

10

Leslie

Jul 6, 2023

·

Stayed 3 nights

Staff were helpful and friendly. Housekeeping was punctual.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient off Highway 12 and near the airport/college; easy to find and park, but not very walkable for some. A few guests noted homeless presence or a less pleasant feel in the immediate area.

Related guest reviews

8

John

Nov 4, 2024

·

Stayed 1 night

Beds were great. Easy access off the freeway. Friendly staff.

8

katie

Aug 27, 2023

·

Stayed 1 night

The motel was right off the freeway. We were on Motorcycles and the lobby attendent allowed us to park under the cover

10

Colleen

May 12, 2024

·

Stayed 1 night

Came over for a overnight stay for a local event. Location of this hotel was very close and convenient to everything and the staff was very very friendly location of hotel seemed like it was in a safe nice area. I would stay here again.

8

Allison

Sep 28, 2025

·

Stayed 2 nights

The front desk staff were very helpful and friendly at all hours! The walls were a bit thin and I could hear the people in the room next to me in the middle of the night. It’s certainly a budget hotel in that the bed was simple and basic, but it was clean and my air conditioning worked and I was grateful for the breakfast. Having a car would have been helpful, not really a walking-friendly location

8

Rayette

Sep 29, 2025

·

Stayed 4 nights

It is a good location from the college. The room was clean but a liitle dark.

8

Kit

Jun 17, 2025

·

Stayed 2 nights

It was easy to locate from the main road. Convenient to transport the luggage.

10

regina

Nov 8, 2024

·

Stayed 1 night

Well lit up, easy to find. Very clean

8

Joshua

Jun 2, 2024

·

Stayed 1 night

The homeless problem on this end of town has created a not so pleasant environment.

8

Cynthia

Oct 29, 2024

·

Stayed 3 nights

Hidden , inconvenient, dirty, no restaurants nearby

10

Robert

Aug 29, 2025

·

Stayed 1 night

Location!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: some praised the options (including waffles/sandwiches), while others found it limited, crowded, or with weak/out coffee and early closing.

Related guest reviews

10

Gail

Jun 4, 2023

·

Stayed 1 night

Convenient to highway and easy to find. Staff very friendly. Room was clean, but bathroom needed repainting. Breakfast service stopped at 9:00, which was too early for us.

8

santa

Sep 24, 2025

·

Stayed 1 night

We have stayed here a few times dropping our daughter to college and they have always been good stays, our younger son loves to go swimming at the hotel. This time we didn’t have many options on the breakfast either the breakfast machine wasn’t working or the option of food was something we can’t eat (pork) but otherwise another good stay at SureStay thank you

8

Angela

Sep 30, 2025

·

Stayed 5 nights

Nothing super fancy, but nice. Our room was very clean & the hotel was extremely quiet. Super impressed with how clean the bathroom was. Had no problems at all in our 7 days there. The breakfast could have more options We never did get to use the pool/hot tub as it was always really full when we went to use it.

6

Kaari

Jun 9, 2025

·

Stayed 2 nights

Staff was nice enough. They work with what they have. Place was really old and dated. Hotel has had a bad facelift. New carpet, paint and linen. Still smells of smoke from decades past. Beds are not comfortable, AC units are old and make ticking noises all night. Definitely needs more help in the rooms to be comfortable. Pool was freezing, hot tub was kinda hot. Breakfast was nothing special. Microwaveable Jimmy dean sandwiches were the highlight. Very overpriced for what you get. Should be $100 a night. I would not stay here again. You do Not get what you pay for.

10

Paul

Jul 1, 2025

·

Stayed 1 night

Room was clean Friendly staff. Bed was too firm. Breakfast room was too crowded.

10

Rick and Sandy

Sep 13, 2025

·

Stayed 2 nights

breakfast sandwiches to warm up were great - attendant in breakfast room very hardworking

8

Donovan

Dec 22, 2023

·

Stayed 5 nights

Housekeeping was exceptional! The housekeeper that did my room should be commended! Breakfast could be improved on greatly, the coffee was bad, could have been the local water though. Coffee pot didn't work one day so every one has to pour coffee directly out of the hot pot with the lid off haha. At least the coffee was only luke warm. The waffles kind of smelled like rubber. We all joked and called it flubber. Lots of nearby gas stations to get sausage and egg burritos in the neighborhood though.

8

Carol

May 13, 2024

·

Stayed 1 night

Pool was nice but had serious drainage issues.Big puddles of cold water everywhere. A big safety problem. There was almost no place dry to walk.Staff was friendly. Breakfast was ok but the coffee was really weak and kept running out.

10

Heather

Feb 2, 2025

·

Stayed 3 nights

I really enjoyed my stay there. Everything to me was excellent. The only thing if I have to say something that wasn’t so great would be the breakfast. I wish they would’ve had biscuits and gravy, pastries, bananas, bagels, cream cheese, just the names a few but the food that they did have was above good they didn’t have waffles. Yum Yum. The staff was awesome. I would stay there again. I really like the refrigerator that had a little freezer in it and the microwave. Those there were big pluses in my book. Thank you, Heather.

10

Rima

Apr 20, 2025

·

Stayed 1 night

This was a good place to stay and breakfast was great.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$68
February	$85
March	$68
April	$91
May	$104
June	$115
July	$90
August	$98
September	$105
October	$96
November	$73
December	$59

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $163	17 $147	18 $231	19 $202
20 $103	21 $83	22 $83	23 $83	24 $105	25 $174	26 $174
27 $84	28 $84	29 $84	30 $84

Su	Mo	Tu	We	Th	Fr	Sa
				1 $79	2 $144	3 $145
4 $78	5 $78	6 $79	7 $80	8 $80	9 $148	10 $147
11 $78	12 $80	13 $79	14 $84	15 $84	16 $145	17 $143
18 $79	19 $84	20 $79	21 $78	22 $79	23 $143	24 $143
25 $79	26 $84	27 $80	28 $84	29 $84	30 $133	31 $133

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Suite, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Guest reviews

Good

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about SureStay by Best Western Walla Walla

Have a question?

Prices for upcoming dates