Holiday Inn Express & Suites - Meridian - Boise West by IHG

Hotel was brand new and soooo not ready to be open. Pool was down and we weren't told until check in. Sooo noisy. The windows didn't do anything to block the highway noise. Paid way too much for this place. Will never stay here again.

This place is really new, and that is a big draw. It hasn’t had the chance to get grimy and worn down. A hotel across the freeway from the water park and down the street from the hospital and all of other Boise’s travel draws is going to take a beating. I hope they can keep this up. It’s very nicely apportioned, fairly clean, and in a great location for a lot to family attractions. The staff is excellent, there’s a nice pool and hot tub, it has a little market for late night snacking - overall a good place at a decent value. Time will tell if it will stay nice or become as mediocre and run down as most of the other hotels in the area. But for now we won’t hesitate to stay again.

Enjoyed the staff and pool.

Very nice hotel for an overnight stay. Clean, convenient with comfortable beds. Breakfast and pools were great.

This property was brand new and beautiful. The staff were friendly and helpful. The pool area was a little warm, but overall it was a really nice place to stay.

The Expedia add didn’t give a updated description of property condition the whole reason to stay was to enjoy the pool and hot tub which are not available

I loves our stay the front desk guy was super professional and sweet help us check In super fast. Help with all the questions and sign us up for the rewards program. Breakfast was amazing the ladies are super sweet and helpful felt like home. Pool was so clean and the house keepers were super nice and sweet . Coming back soon

The breakfast was amazing, and I really liked the outdoor patio area. Blackout curtains were a big plus. The only thing that was a downer was the pool is fairly small, so on nights when they are sold out, it's virtually impossible to use the pool or hot tub.

Breakfast was good, with a few gluten free options. Pool was a nice temperature with good hours. Comfortable bed.

This hotel was in excellent condition, it is very comfortable had a fridge, microwave, and coffee maker. Also ironing board w/iron Morning breakfast was great, more than bagels and fruit. Their was also a business center and indoor pool and spa. Excellent hotel and a great price too

We were at the very last room next to a side exit on the main floor. That door was clanging shut all night long. You could hear everything from those walking by. We were exhausted from days of traveling and we slipped into bed as quickly as possible. This morning I pulled back the sheet and there were little light tan colored bugs. My husband found the same on his side. I took pictures and alerted the front desk (lady who checked us out) and showed her pictures. She even took a picture of my picture on her phone and said she would alert housekeeping. Really?? The room should have been adjusted immediately. She did not call a manager nothing. I was disappointed that such a nice place did nothing to make this better at all. The lady that checked us in was a doll. So sweet and tried to make us feel at home. The other young lady was arguing with a little old man who was so confused and elderly and she just kept saying I’m doing my best. The guys wife understood the issue and was handling her confused hubby. They were so cute. But by your clerk continuing to say things to him only upset the poor guy more. Sometimes there are times when it’s better to just say nothing. The hotel is modern, well lit, breakfast was pretty good precooked re-warmed, tv had good selections and steaming, there’s lots of good actually just bugs in my bed isn’t one and really turned me off. Hopefully a manager will read this and make direct contact with me.

Staffs are friendly, hotel and room are clean and towels are well stock

Very clean and close to restaurants, shopping and intestate.

Nice hotel. Clean, comfortable, good location.

Very clean, nice and recent upgrade. Staff was great and the free breakfast offered lots of options. Room was spacious, clean and modern as were all the amenities. There was some road noise but not terrible. Overall, a great place to stay.

Very clean and friendly. Breakfast buffet was good for the hotel class.

Friendly staff, easy to access, property was clean as was our room, beds were comfortable and breakfast was good.

Bathroom needs a remodel. Tub has pieces off. Toilet area sucks and bathroom fan needs to be installed.

Room was clean and staff was friendly. The beds were also comfortable.

Very clean spacious rooms comfortable bed and pillows

Overall nice hotel. Highway is a little close so at times it is noisy. Very convenient for food or shopping. Lots of options nearby.

The hotel was in excellent condition very clean and in a good location for getting all around Boise. But the room window was covered with a huge window decal so you could not see outside.

Quick check-in but not very friendly. Rooms and hotel were clean. The beds were not very comfortable but the pillows were really bad/lumpy! Woke up with a crick in my neck! Breakfast was the typical Holiday Inn but the pancake make did not work.

Nice property and accommodations!! Wonderful staff. Great breakfast. My only issue was the WiFi was out (not the hotel’s fault) and 5G was not good inside the room to get work done; and the child running loudly above us at all hours (again not hotels fault.) If any management sees this I’d just suggest placing families with small children on the bottom floor or above the lobby or places they couldn’t disturb the people below them. 😉 This will probably be our go to Boise stop.

Very clean, nice and recent upgrade. Staff was great and the free breakfast offered lots of options. Room was spacious, clean and modern as were all the amenities. There was some road noise but not terrible. Overall, a great place to stay.

I was very disappointed! First of all the fire alarm went off at 10:00pm the hotel was evacuated for approximately 40 minutes, which I realize it was nobody’s fault. after we were cleared to go back in the building, I had booked a room for six people, after I booked my room I messaged the property to make sure it would accommodate us . I was reassured the sofa bed would sleep two . The sofa mattress was at least 4 inches smaller than the bed frame and about 2inches thick , we didn’t have any linens , so I had to go to the front desk, after getting linens and making the bed , we didn’t have pillows, so back down to the front desk , they said they would find some and bring them up which they did. We got to bed late due to all that transpired. The next morning we got up , realizing it was late I called the front desk and asked if we could check out one hour later and the said no that wasn’t possible, I said really after all we had been through the night before I didn’t think it was asking too much ! The person at the front desk then asked if we were rewards members which I am , I told her yes , she said let me call you back in a minute, she did call and say we could check out an hour later. I just felt like I wasn’t asking for an late check out was unrealistic it was for one hour I even offered to pay more , it turned into a very unpleasant stay I probably won’t be staying there again !

Expedia gave us confirmation for 2 queen beds and the property refused to give us that and in fact has suggested never to book with Expedia as the issue is always with Expedia. No internet for 2 full days.

Modern, everything works.

The breakfast was amazing, and I really liked the outdoor patio area. Blackout curtains were a big plus. The only thing that was a downer was the pool is fairly small, so on nights when they are sold out, it's virtually impossible to use the pool or hot tub.

Room was clean and staff was friendly. The beds were also comfortable.

The staff were friendly, professional, well trained, and just lovely to deal with.… Every single one of them up to, and including the cleaning staff.

Ok stay. Hotel was clean. I felt like the employee at the front desk was a little rude.

The young lady at the desk was very friendly and knowledgeable.

The stay was good however, when I checked in I had to wait to get help while a hotel employee stocked the snack bar. It wouldn’t have been a big deal except she saw me walk up to the counter and did not acknowledge me for a few minutes. I was left wondering if she was a hotel employee or a vendor stocking the snack bar. After check in everything went really well.

Very clean, nice and recent upgrade. Staff was great and the free breakfast offered lots of options. Room was spacious, clean and modern as were all the amenities. There was some road noise but not terrible. Overall, a great place to stay.

I was very disappointed! First of all the fire alarm went off at 10:00pm the hotel was evacuated for approximately 40 minutes, which I realize it was nobody’s fault. after we were cleared to go back in the building, I had booked a room for six people, after I booked my room I messaged the property to make sure it would accommodate us . I was reassured the sofa bed would sleep two . The sofa mattress was at least 4 inches smaller than the bed frame and about 2inches thick , we didn’t have any linens , so I had to go to the front desk, after getting linens and making the bed , we didn’t have pillows, so back down to the front desk , they said they would find some and bring them up which they did. We got to bed late due to all that transpired. The next morning we got up , realizing it was late I called the front desk and asked if we could check out one hour later and the said no that wasn’t possible, I said really after all we had been through the night before I didn’t think it was asking too much ! The person at the front desk then asked if we were rewards members which I am , I told her yes , she said let me call you back in a minute, she did call and say we could check out an hour later. I just felt like I wasn’t asking for an late check out was unrealistic it was for one hour I even offered to pay more , it turned into a very unpleasant stay I probably won’t be staying there again !

Housekeeping, Desk Clerk, Breakfast Attendants, and GM We Love you Holiday Inn Express! We appreciate all that you did for us. Desk Clerk in a internet outage you were awesome. All y'all were. Thanks for making our stay great and being an Oasis after some long daylight hours with our Family Reunion!!!

Called to ask for bedding for the sofa bed included in the room, and had to go down to the front desk to get it. Maybe that's just the level of service at this hotel, but it seemed like bedding should have been available in the room or asked about while checking in even if there aren't available room service staff to bring it up.

I loves our stay the front desk guy was super professional and sweet help us check In super fast. Help with all the questions and sign us up for the rewards program. Breakfast was amazing the ladies are super sweet and helpful felt like home. Pool was so clean and the house keepers were super nice and sweet . Coming back soon

Room was clean and staff was friendly. The beds were also comfortable.

Friendly staff, delicious breakfast options, snacks available for purchase, clean modern spacious rooms, very comfortable beds, convenient parking, close to freeway . . . What’s not to like??? Had a great stay!

Overall nice hotel. Highway is a little close so at times it is noisy. Very convenient for food or shopping. Lots of options nearby.

Great location and food recommendations nearby. Very clean and modern hotel.

This place is really new, and that is a big draw. It hasn’t had the chance to get grimy and worn down. A hotel across the freeway from the water park and down the street from the hospital and all of other Boise’s travel draws is going to take a beating. I hope they can keep this up. It’s very nicely apportioned, fairly clean, and in a great location for a lot to family attractions. The staff is excellent, there’s a nice pool and hot tub, it has a little market for late night snacking - overall a good place at a decent value. Time will tell if it will stay nice or become as mediocre and run down as most of the other hotels in the area. But for now we won’t hesitate to stay again.

No shopping or eating places in walking distance. Freeway noise at night.

Very clean and close to restaurants, shopping and intestate.

Nice hotel. Clean, comfortable, good location.

Very clean, nice and recent upgrade. Staff was great and the free breakfast offered lots of options. Room was spacious, clean and modern as were all the amenities. There was some road noise but not terrible. Overall, a great place to stay.

A very nice new property. Hotel is bright and modern inside. Room was very nice. Breakfast was amazing! I would stay there again in a heartbeat! Easy access right off freeway.

Very well maintained and a very nice place to stay. Breakfast was top notch! The road was a little noisy, but that didnt bother me none.

Friendly staff, delicious breakfast options, snacks available for purchase, clean modern spacious rooms, very comfortable beds, convenient parking, close to freeway . . . What’s not to like??? Had a great stay!

Breakfast was very well done and staff was very attentive. Desk clerk was informative. It was my second stay and would recommend staying there.

Quick check-in but not very friendly. Rooms and hotel were clean. The beds were not very comfortable but the pillows were really bad/lumpy! Woke up with a crick in my neck! Breakfast was the typical Holiday Inn but the pancake make did not work.

The hotel was very clean, nice and the bed comfortable. The breakfast was the same both mornings we were there. They did have hot and cold options, including warm cinnamon rolls. We would stay there again.

The first two days breakfast was excellent with plenty of options that were continuously filled. The last day on Memorial Day there was hardly anything ready and only a few items to choose from. There was only one person for both the breakfast area and front desk. It left a bad impression for a return visit.

Very clean, nice and recent upgrade. Staff was great and the free breakfast offered lots of options. Room was spacious, clean and modern as were all the amenities. There was some road noise but not terrible. Overall, a great place to stay.

I loves our stay the front desk guy was super professional and sweet help us check In super fast. Help with all the questions and sign us up for the rewards program. Breakfast was amazing the ladies are super sweet and helpful felt like home. Pool was so clean and the house keepers were super nice and sweet . Coming back soon

Breakfast was good, with a few gluten free options. Pool was a nice temperature with good hours. Comfortable bed.

The breakfast could offer a bigger variety.

Dependable when staying at the Express. Always clean, comfortable beds, breakfast available. Would love better gluten free options for breakfast