Name: Sheraton Cairo Hotel & Casino
Address: Galaa Square, Al Duqqi, Giza, Egypt, Giza, Giza Governorate, EG
Price range: US$216–US$544 per night
Rating: 8.43

What guests think

At Sheraton Cairo Hotel & Casino, guests frequently praise the friendly, professional staff, clean and comfortable rooms, and sweeping Nile views, while recurring downsides include cigarette smoke in public areas and traffic-related noise.

The central riverside location is convenient for reaching key sights, but the immediate area feels very busy. On-site dining and breakfast receive plenty of praise for variety and quality, with occasional criticism of pricing or breakfast service. Overall, expect a full-service city hotel with broad amenities that works well as a base for exploring Cairo.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include a large, well-regarded gym, a useful club lounge, and lively lounge/bar areas; feedback on the pool's condition and servicing is mixed.

Related guest reviews

10

Philip

7 Nov 2025

·

Stayed 4 nights

Spotlessly clean rooms which are comfortable, spacious and well equipped. Complementary bottled water, tea and coffee replenished daily. Plenty of dining options. Absolutley loved staying at this impressive hotel.

8

Hind

19 Jan 2025

·

Stayed 2 nights

Weve booked a club nile view room for two nights, arrived at 12 to check in at the reception and were directed to the lounge at 23rd floor for club and suites check in. The ladies at the lounge Mariam marina and mortina were super welcoming professional and nice. The lounge was panoramic you can see all cairo around you from there. Offering snacks through out the day and would like to give special thanks to Cristina as well for her special hospitality and kindness. In general staff in the lounge are very great. The room was of medium size but newly renovated and clean. The view from balcony over the nile was spectacular and the bed was comfortable. Two annoying things theough the stay that waa daily checkup on the inventory in the mini bar 🙁why i need someone knocking my door for this purpose as if im in police academy?!! And second annoying is how pushy and annoying the housekeeping to clean the room even when you nicely explain you dont need anything. As well as the security and hotel staff in the back door are to persistent to provide extra services you dont need, but didnt face the same in the front gate. Breakfast was varied and the view in the main restaurant was so good. Service at breakfast was so good as well. Special thanks to Marina. Location was great just in the middle of cairo easy to go anywhere.

10

Natasha

3 Aug 2024

·

Stayed 2 nights

Booked this at the last minute to treat myself. Very spacious areas around the bar and cafe. The staff, however, were hard to flag for attention and once attended to, they were overly attentive to the point of being intrusive and needy (asking for good reviews). They would have got a good review anyway, but they just need a softer touch and be more subtle. The staff at check-in were exceptional and helped with several different needs during my stay. Excellent English language skills and very polished in how they communicate and assist guests. Concierge staff also very helpful and attentive. After my stay I made a special request via email and it was responded to very promptly. I didn't have a chance to use the facilities, but there was an extensive range of services and facilities. All round, a great experience if you are looking for a top star hotel in the Al Duqqi district of Giza, I would definitely recommend.

10

Barton

30 Jul 2023

·

Stayed 6 nights

My wife and I stayed at the Sheraton while traveling with another couple and we had a great experience. Aside from being a nice, modern hotel, some highlights were: - A great pool and well-equipped fitness center - A fantastic sushi restaurant - An Italian restaurant that was tasty and a great value Overall, we were quite pleased with our stay.

10

jack

6 Oct 2024

·

Stayed 4 nights

We stayed here for several nights and really enjoyed our rooms and the food. We took advantage of the business club on the 26th floor, even though we went to dinners out into town nightly

10

Justin

25 Mar 2025

·

Stayed 3 nights

Had a perfect stay. Excellent service from all staff. Clean facilities. Gym is huge and amazing. They upgraded my room and gave me a stunning view. I’m a solo traveler from the USA/Canada and had an amazing time in Egypt in part because hotel was such a nice home base. Highly recommend! No negatives other than don’t order the Caesar salad lol

10

David

30 Oct 2025

·

Stayed 4 nights

Hotel is an Oasis from the busy Cairo streets. Great hotel rooms, the lounge bar served drinks and good food. Staff all very helpful. Would definitely come back.

8

Massimiliano

25 Sept 2025

·

Stayed 2 nights

Good hotel, old fashion, swimming pool very old and not super serviced.

10

adrian

20 Dec 2025

·

Stayed 3 nights

Stayed for 3 nights in a family suite. Very spacious and modern room. Great service from all staff. Great breakfast. Lovely view and club lounge. Totally recommend

8

Dirk

11 Feb 2024

·

Stayed 8 nights

Great stay and had access to the Club Floor and facilities. Quite enjoyable. The Club Staff were very helpful and professional. The only negative would be in the morning at the Club Lounge for breakfast, the staff meeting in the kitchen/ prep area in the back, were conversing and it was loud, almost every morning. I was there for 8 days. Other than that, it was great. I’d return with no hesitation.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and public areas are often described as clean with regular housekeeping, but multiple reviews note pervasive cigarette smoke in public zones and occasional wear or maintenance issues.

Related guest reviews

10

Philip

7 Nov 2025

·

Stayed 4 nights

Spotlessly clean rooms which are comfortable, spacious and well equipped. Complementary bottled water, tea and coffee replenished daily. Plenty of dining options. Absolutley loved staying at this impressive hotel.

10

Walid

13 Jun 2025

·

Stayed 5 nights

Clean and frendly staff

10

Hamdi

18 Nov 2023

·

Stayed 1 night

Outstanding Performance at front desk very polite professional service Rooms are very clean and new

10

ahmed

6 Jul 2025

·

Stayed 3 nights

Very clean and very friendly place

4

kerry

22 Sept 2024

·

Stayed 3 nights

Hotel stunk of cigarette smoke everywhere, few non smoking signs and when we requested the non smoking area in the lobby, it was not enforced by staff. Staff uniforms also smokey, and smoking allowed at counter where food and drinks served. Then a manager was bullying his staff in the public area! Needs training. We walked to the Novotel hotel (5min) for dinner, great service and smoke free inside... area well defined. I appreciate the. Egypt culture is heavy smoking, but if the sheraton wants tourist dollars they will need to improve and make it a more comfortable environment Worst Sheraton I've stayed at. View of the Nile was good at night. Room was clean.

4

Saz

19 Dec 2025

·

Stayed 3 nights

Vi hadde rom i 6 etg først og det var ALT for mye lyd fra trafikken og rommet var skittent og slitt. Vi byttet til 11 etg, som var litt bedre. Maten var sånn passe og ikke noe spesielt. Servicen var middels. Føltes ikke veldig som 5 stjerners hotell.

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6

Darren

28 May 2022

·

Stayed 4 nights

Booked king room and was given single and wasn’t able to change even though requested. Room also smelt of smoke

8

Gautam

20 Jan 2025

·

Stayed 5 nights

This hotel was great. It is right by the river nile. I was able to see the Pyramids from my hotel room and get a view of the Nile river. In the morning you could see the sail boats. It was fascinating. The staff were excellent, v. friendly and helpful. Special shoutout to Asmaa. The restaurants are great. The breakfast was awesome. The only issue with this hotel is the constant cigarette smell in the lobby, at the entrance and in the hallway. It's literally everywhere even though there are no smoking signs posted. I was glad I couldn't smell it in my room.

8

surekha

11 Sept 2023

·

Stayed 4 nights

This is an excellent hotel with beautiful view of the Nile. Main drawback is indoor smoking. We did not get a king bed in a non-smoking room per our reservation and even on the non-smoking floor there was smell of cigarette smoke in the corridor. We did not appreciate that.

10

Larry Eugene

22 Jan 2024

·

Stayed 9 nights

The staff could not have been nicer. It was very clean and upscale. Food was great. Room cleaned everyday. Over all easy to navigate around. I would come back.

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Rooms

Rooms are generally comfortable and often spacious with Nile views, including some newly renovated units. Recurring issues include traffic noise and occasional dated furnishings or unmet bed-type requests.

Related guest reviews

10

Philip

7 Nov 2025

·

Stayed 4 nights

Spotlessly clean rooms which are comfortable, spacious and well equipped. Complementary bottled water, tea and coffee replenished daily. Plenty of dining options. Absolutley loved staying at this impressive hotel.

8

Hind

19 Jan 2025

·

Stayed 2 nights

Weve booked a club nile view room for two nights, arrived at 12 to check in at the reception and were directed to the lounge at 23rd floor for club and suites check in. The ladies at the lounge Mariam marina and mortina were super welcoming professional and nice. The lounge was panoramic you can see all cairo around you from there. Offering snacks through out the day and would like to give special thanks to Cristina as well for her special hospitality and kindness. In general staff in the lounge are very great. The room was of medium size but newly renovated and clean. The view from balcony over the nile was spectacular and the bed was comfortable. Two annoying things theough the stay that waa daily checkup on the inventory in the mini bar 🙁why i need someone knocking my door for this purpose as if im in police academy?!! And second annoying is how pushy and annoying the housekeeping to clean the room even when you nicely explain you dont need anything. As well as the security and hotel staff in the back door are to persistent to provide extra services you dont need, but didnt face the same in the front gate. Breakfast was varied and the view in the main restaurant was so good. Service at breakfast was so good as well. Special thanks to Marina. Location was great just in the middle of cairo easy to go anywhere.

8

SAMI

22 Nov 2024

·

Stayed 6 nights

Room bed is comfortable. Good staff service. Great bed. Good food. Room is a little noisy sometimes

4

Saz

19 Dec 2025

·

Stayed 3 nights

Vi hadde rom i 6 etg først og det var ALT for mye lyd fra trafikken og rommet var skittent og slitt. Vi byttet til 11 etg, som var litt bedre. Maten var sånn passe og ikke noe spesielt. Servicen var middels. Føltes ikke veldig som 5 stjerners hotell.

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8

Gautam

20 Jan 2025

·

Stayed 5 nights

This hotel was great. It is right by the river nile. I was able to see the Pyramids from my hotel room and get a view of the Nile river. In the morning you could see the sail boats. It was fascinating. The staff were excellent, v. friendly and helpful. Special shoutout to Asmaa. The restaurants are great. The breakfast was awesome. The only issue with this hotel is the constant cigarette smell in the lobby, at the entrance and in the hallway. It's literally everywhere even though there are no smoking signs posted. I was glad I couldn't smell it in my room.

6

MOHAMMAD

16 Oct 2025

·

Stayed 2 nights

The hotel needs renovation as soon as possible. When we hear Sheraton, we expect luxury. That was not the case with this hotel, as some facilities and the condition are both outdated. Also, I didn’t appreciate some of the employees at the front desk. The guy who checked me in wasn’t friendly, maybe he was having a bad day at work. I also heard two female employees gossiping and talking badly about one of the customers trying to check-in. I would say this is unprofessional

8

Emad

8 Feb 2024

·

Stayed 2 nights

The furniture is quite old. However the service is excellent.

8

Jaime

19 Nov 2025

·

Stayed 4 nights

Good customer service, But the traffic noise doesn't let you sleep peacefully.

10

adrian

20 Dec 2025

·

Stayed 3 nights

Stayed for 3 nights in a family suite. Very spacious and modern room. Great service from all staff. Great breakfast. Lovely view and club lounge. Totally recommend

6

Mario

28 Dec 2024

·

Stayed 3 nights

The rooms was a little noisy lots of people jumping on top of the room. Service at breakfeast awful no body cares... waiters are like zombies there. Checkin to pushy trying to upsale the rooms.

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Service

Service is widely praised as friendly and professional across front desk, lounge and concierge. Some guests report long check-in waits, pushy upselling or housekeeping, and uneven enforcement of non-smoking areas.

Related guest reviews

8

Hind

19 Jan 2025

·

Stayed 2 nights

Weve booked a club nile view room for two nights, arrived at 12 to check in at the reception and were directed to the lounge at 23rd floor for club and suites check in. The ladies at the lounge Mariam marina and mortina were super welcoming professional and nice. The lounge was panoramic you can see all cairo around you from there. Offering snacks through out the day and would like to give special thanks to Cristina as well for her special hospitality and kindness. In general staff in the lounge are very great. The room was of medium size but newly renovated and clean. The view from balcony over the nile was spectacular and the bed was comfortable. Two annoying things theough the stay that waa daily checkup on the inventory in the mini bar 🙁why i need someone knocking my door for this purpose as if im in police academy?!! And second annoying is how pushy and annoying the housekeeping to clean the room even when you nicely explain you dont need anything. As well as the security and hotel staff in the back door are to persistent to provide extra services you dont need, but didnt face the same in the front gate. Breakfast was varied and the view in the main restaurant was so good. Service at breakfast was so good as well. Special thanks to Marina. Location was great just in the middle of cairo easy to go anywhere.

4

Nauman

26 Jan 2025

·

Stayed 1 night

2.5 hrs wait time to check in the morning after 10 hrs flight despite the fact that I informed them that I am coming early around 8am

4

kerry

22 Sept 2024

·

Stayed 3 nights

Hotel stunk of cigarette smoke everywhere, few non smoking signs and when we requested the non smoking area in the lobby, it was not enforced by staff. Staff uniforms also smokey, and smoking allowed at counter where food and drinks served. Then a manager was bullying his staff in the public area! Needs training. We walked to the Novotel hotel (5min) for dinner, great service and smoke free inside... area well defined. I appreciate the. Egypt culture is heavy smoking, but if the sheraton wants tourist dollars they will need to improve and make it a more comfortable environment Worst Sheraton I've stayed at. View of the Nile was good at night. Room was clean.

8

Russell

10 Nov 2025

·

Stayed 3 nights

This is a solid choice with a lot going on. Views are fantastic. The Nile visible depending on your room. Service was great. Food equally so. The only reason it doesn’t get five stars from me is it’s a big and busy place. You can get lost in the shuffle on service depending I think, not enough to be aggravating just noticeable. And you are located near a bridge and relatively bury circle. Making access to what you want to see excellent but it’s busy out there. The location is great for with Giza or the Old City which are a reasonable drive away with a local knowledgeable driver. I would stay here again should I return to see the GEM which sadly I missed but might justify a return visit.

10

Larry Eugene

21 Jun 2025

·

Stayed 7 nights

Everyone of the staff was wonderful

10

Elhamy

29 Jun 2024

·

Stayed 4 nights

Service staff are the best of all 🙏🙏🙏👏👏👏👍👍😂

10

Elhamy

29 Jun 2024

·

Stayed 2 nights

Service staff are second to none, it was a great check in by Soha, twice. Also so great to be shown our room’s features by “aam Bsheer”, also had the pleasure of meeting, accidentally in the elevator, the GM Mr. Ashraf Michele, to find out the real inspiration behind the great service. Top notch 10/10.

6

MOHAMMAD

16 Oct 2025

·

Stayed 2 nights

The hotel needs renovation as soon as possible. When we hear Sheraton, we expect luxury. That was not the case with this hotel, as some facilities and the condition are both outdated. Also, I didn’t appreciate some of the employees at the front desk. The guy who checked me in wasn’t friendly, maybe he was having a bad day at work. I also heard two female employees gossiping and talking badly about one of the customers trying to check-in. I would say this is unprofessional

10

David

30 Oct 2025

·

Stayed 4 nights

Hotel is an Oasis from the busy Cairo streets. Great hotel rooms, the lounge bar served drinks and good food. Staff all very helpful. Would definitely come back.

10

adrian

20 Dec 2025

·

Stayed 3 nights

Stayed for 3 nights in a family suite. Very spacious and modern room. Great service from all staff. Great breakfast. Lovely view and club lounge. Totally recommend

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Location

Riverside and central, offering Nile views and reasonable drives to Giza and the Old City. The immediate area is very busy and lacks much shopping within easy walking distance.

Related guest reviews

2

Mekdad

18 Aug 2023

·

be carful when you go there they always will come up with something only to keep your deposit ! I got charged for a bill like 4 times

10

Brooke

13 Jan 2025

·

Stayed 2 nights

Very nice location!

10

Sameh

19 Nov 2024

·

Stayed 2 nights

I enjoyed my stay Very nice view from my room Easy access to anywhere in Cairo

8

Samuel

18 Sept 2023

·

Stayed 8 nights

Center located

10

Nail Ahmed

5 Apr 2025

·

Stayed 4 nights

Great location but no shopping within walking distance.

10

Richard

14 Jan 2025

·

Stayed 1 night

We really enjoyed our stay. The property was well located to the important sites of the city. The staff was super accommodating. And the breakfast was one of the best we had in our two weeks in Egypt.

10

Mithun

29 Dec 2024

·

Stayed 2 nights

Exceptional location, rooms and Buffett breakfast

8

Russell

10 Nov 2025

·

Stayed 3 nights

This is a solid choice with a lot going on. Views are fantastic. The Nile visible depending on your room. Service was great. Food equally so. The only reason it doesn’t get five stars from me is it’s a big and busy place. You can get lost in the shuffle on service depending I think, not enough to be aggravating just noticeable. And you are located near a bridge and relatively bury circle. Making access to what you want to see excellent but it’s busy out there. The location is great for with Giza or the Old City which are a reasonable drive away with a local knowledgeable driver. I would stay here again should I return to see the GEM which sadly I missed but might justify a return visit.

10

Anna

21 Dec 2024

·

Stayed 1 night

The service is top notch; staff is incredibly friendly and professional. Food is excellent. And you can't beat the location.

8

Gautam

20 Jan 2025

·

Stayed 5 nights

This hotel was great. It is right by the river nile. I was able to see the Pyramids from my hotel room and get a view of the Nile river. In the morning you could see the sail boats. It was fascinating. The staff were excellent, v. friendly and helpful. Special shoutout to Asmaa. The restaurants are great. The breakfast was awesome. The only issue with this hotel is the constant cigarette smell in the lobby, at the entrance and in the hallway. It's literally everywhere even though there are no smoking signs posted. I was glad I couldn't smell it in my room.

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Dining

Multiple on-site restaurants and a popular breakfast; many guests enjoyed the food and variety, including sushi and lounge offerings. Some report lower-quality or poorly served breakfasts and higher prices.

Related guest reviews

8

Lorraine

19 Feb 2023

·

Stayed 1 night

Staff was exceedingly friendly and helpful. Breakfast was super nice. Beds super comfortable and the room had a nice view. The surroundings of the hotel and Cairo in general need a major cleanup and control of the stray dog population.

2

Jasmine

18 May 2025

·

Stayed 5 nights

Unfortunately, my experience at this hotel was very disappointing. The rooms were overpriced, noisy, and uncomfortable—definitely not what I expected for the rate I paid. Dining prices were shockingly high, and I was further frustrated by excessive charges at the gift shop, where I purchased a bottle of alcohol and a pair of sunglasses. Not only were the prices already inflated, but I was also hit with a special tax and an exchange fee, which felt like I was being taken advantage of simply for being an American guest. When I asked for a refund because I couldn’t stand staying there any longer, the staff insisted I pay the highest possible rate for the night before processing any refund. It felt unfair and opportunistic. Overall, I left feeling frustrated and disappointed. I will not be returning to this property and cannot recommend it to others.

4

kerry

22 Sept 2024

·

Stayed 3 nights

Hotel stunk of cigarette smoke everywhere, few non smoking signs and when we requested the non smoking area in the lobby, it was not enforced by staff. Staff uniforms also smokey, and smoking allowed at counter where food and drinks served. Then a manager was bullying his staff in the public area! Needs training. We walked to the Novotel hotel (5min) for dinner, great service and smoke free inside... area well defined. I appreciate the. Egypt culture is heavy smoking, but if the sheraton wants tourist dollars they will need to improve and make it a more comfortable environment Worst Sheraton I've stayed at. View of the Nile was good at night. Room was clean.

8

willem

10 Mar 2025

·

Stayed 3 nights

Breakfast buffet its low quality

10

Ahmed

10 Mar 2024

·

Stayed 1 night

Excellent new renovated hotel very professional staff Amazing food variety in the morning breakfast many options for dining don’t forget the delicious Honey Cake from bridge cafe - overall wonderful experience

8

Russell

10 Nov 2025

·

Stayed 3 nights

This is a solid choice with a lot going on. Views are fantastic. The Nile visible depending on your room. Service was great. Food equally so. The only reason it doesn’t get five stars from me is it’s a big and busy place. You can get lost in the shuffle on service depending I think, not enough to be aggravating just noticeable. And you are located near a bridge and relatively bury circle. Making access to what you want to see excellent but it’s busy out there. The location is great for with Giza or the Old City which are a reasonable drive away with a local knowledgeable driver. I would stay here again should I return to see the GEM which sadly I missed but might justify a return visit.

10

Barton

30 Jul 2023

·

Stayed 6 nights

My wife and I stayed at the Sheraton while traveling with another couple and we had a great experience. Aside from being a nice, modern hotel, some highlights were: - A great pool and well-equipped fitness center - A fantastic sushi restaurant - An Italian restaurant that was tasty and a great value Overall, we were quite pleased with our stay.

8

Gautam

20 Jan 2025

·

Stayed 5 nights

This hotel was great. It is right by the river nile. I was able to see the Pyramids from my hotel room and get a view of the Nile river. In the morning you could see the sail boats. It was fascinating. The staff were excellent, v. friendly and helpful. Special shoutout to Asmaa. The restaurants are great. The breakfast was awesome. The only issue with this hotel is the constant cigarette smell in the lobby, at the entrance and in the hallway. It's literally everywhere even though there are no smoking signs posted. I was glad I couldn't smell it in my room.

10

adrian

20 Dec 2025

·

Stayed 3 nights

Stayed for 3 nights in a family suite. Very spacious and modern room. Great service from all staff. Great breakfast. Lovely view and club lounge. Totally recommend

6

Mario

28 Dec 2024

·

Stayed 3 nights

The rooms was a little noisy lots of people jumping on top of the room. Service at breakfeast awful no body cares... waiters are like zombies there. Checkin to pushy trying to upsale the rooms.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$288
February	US$195
March	US$181
April	US$238
May	US$184
June	US$133
July	US$141
August	US$178
September	US$197
October	US$228
November	US$282
December	US$281

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $218	9 $216	10 $218	11 $226	12 $226
13 $226	14 $220	15 $227	16 $228	17 $257	18 $253	19 $241
20 $241	21 $241	22 $239	23 $431	24 $351	25 $544	26 $237
27 $253	28 $234	29 $234	30 $234

Su	Mo	Tu	We	Th	Fr	Sa
				1 $311	2 $296	3 $264
4 $250	5 $263	6 $267	7 $267	8 $303	9 $296	10 $301
11 $279	12 $279	13 $276	14 $279	15 $356	16 $353	17 $276
18 $279	19 $279	20 $279	21 $276	22 $328	23 $328	24 $322
25 $300	26 $340	27 $340	28 $340	29 $303	30 $300	31 $291

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Monthly average prices

About this property

Location

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Very good

Who stays here?

What guests think

Property policies

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