Name: Kempinski Palace Cairo
Address: First Settlement, Eastern Ring Road, New Cairo, Cairo (and vicinity), Egypt, Cairo (and vicinity), Cairo Governorate, Egypt
Rating: 8.23

Guest reviews

8.2

Very good

Based on 2,821 verified reviews

Who stays here?

Business

35%

Couple

28%

Family

23%

Group

12%

What guests think

AI-generated summary based on recent guest reviews

At Kempinski Palace Cairo, many guests praise the welcoming staff, spacious rooms, and standout breakfast, while recurring critiques note occasional noise from poolside events, inconsistent housekeeping or amenities, and slow or inconsistent restaurant service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

4

Leigh

16 Feb 2026

·

Stayed 1 night

Room on ground floor- sounded like a bowling alley immediately above us Lucca restaurant charged service plus 3 fees, amounting to 30% extra fees on top of food. Had to ask for water 3 times. Poor and slow service. Dietary listings on menu not correct . Didnt like that 3 year old was crying Shower leaked water all over bathroom floor

10

Walid

17 Jan 2026

·

Stayed 7 nights

Yes amazing

10

Noor

13 Jan 2026

·

Stayed 6 nights

Love everything there from the service to the staff to the lobby people everything is great

8

Hisham

10 Jan 2026

·

Stayed 3 nights

Staff were very welcoming and amenities were very nice .. noting I when I reserved the room it said it includes a bath tub but when I arrived . It showed it doesn’t .. I was disappointed honestly

8

Davod

9 Jan 2026

·

Stayed 2 nights

good dining nice environment

First Settlement, Eastern Ring Road, New Cairo, Cairo (and vicinity), Egypt

Location

Located in New Cairo, Kempinski Palace Cairo is in the business district, within a 15-minute drive of Cairo Festival City Mall and Citystars Heliopolis. This family-friendly hotel is 13.3 mi (21.5 km) from Egyptian Museum and 23.4 mi (37.7 km) from Giza Pyramid Complex.

Petro Sport Stadium(5.3 Miles)

Cairo Festival City Mall(5.6 Miles)

KidZania Cairo(6 Miles)

Egypt International Exhibitions Center(6 Miles)

GoKart Egypt(6 Miles)

International Park(6 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Parking is available on-site, but it is limited. Valet parking is also offered for a fee of approximately USD 5 per day, which includes in/out privileges.

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee, approximately USD 18 to 35 for adults and USD 9 to 17.5 for children.

No pets or service animals are allowed at this property.

Check-in is from 3:00 PM, and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.

Yes, airport shuttle services are available for a fee of USD 25 per person (one-way). Guests must contact the property with their arrival details prior to travel to arrange the transfer.

The property features step-free entrances and wheelchair-accessible facilities, including public areas and bathrooms. Elevators are available for easy access to different floors.

The hotel is located in New Cairo, approximately 8.5 km (5.3 miles) from Petro Sport Stadium and within a 15-minute drive of Cairo Festival City Mall and Citystars Heliopolis. It is about 13.3 mi (21.5 km) from the Egyptian Museum and 23.4 mi (37.7 km) from the Giza Pyramid Complex.

Yes, the hotel features both an indoor and a seasonal outdoor pool. The outdoor pool is heated and available for use, while children under 21 years old can access the indoor pool from 9 AM to noon when accompanied by an adult.

Kempinski Palace Cairo

Amenities

Property description

Book on Vio