Name: JW Marriott Hotel Cairo
Address: Ring Road- Mirage City, New Cairo, Egypt, Cairo (and vicinity), Cairo Governorate, EG
Price range: US$222–US$347 per night
Rating: 8.43

What guests think

Across reviews, JW Marriott Hotel Cairo is praised for friendly, professional staff, extensive resort facilities such as pools and a spa, and solid cleanliness, with many enjoying generous, quiet rooms and consistently strong breakfast and dining options.

Some guests note dated furnishings, occasional construction or wedding noise, and crowded pool areas. Location is convenient to the airport but far from major sights, with little within easy walking distance. Service is widely lauded, though a few report uneven front-desk communication, slow or average room service, and billing or refund frustrations. Expect a polished, resort-style stay focused on on-site amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Resort-style amenities stand out: multiple pools (indoor/outdoor with water park/beach elements), a large gym, and a well-regarded spa. Some areas feel dated or get crowded, and security/signage or occasional closures can make access less smooth.

Related guest reviews

10

Ivy

1 Sept 2023

·

Stayed 1 night

Lovely place for family. We have enjoyed the beach, water slides, and other swimming pools.

8

Hasantha

10 Nov 2025

·

Stayed 3 nights

Ok hotel in new Cairo (one hour from Pyramids but right next to airport). Day tours charged me extra given distance. Complex security process to drive in. Massive complex with poor signage so I got lost. My first room was beside pool so you need to go outside, not undercover, to room- but door didn’t work so I moved to main building. Great gym (two big rooms) and spa/steam room/sauna. Heated Indoor pool has a channel to outdoor pool. A few restaurants but they’re not great. Room service 45min and not great but on the whole a solid hotel with helpful Concierge

10

Cary

14 Apr 2025

·

Stayed 3 nights

Property was awesome. The pools were great. Everybody was courteous.

10

Eric

26 Oct 2025

·

Stayed 3 nights

Amazing spa services

10

Magali

2 Jan 2025

·

Stayed 5 nights

Great hotel with comfortable beddings, great pool M, huge gym and multiple choices of restaurants

6

Susanne

18 Aug 2023

·

Stayed 4 nights

Das Hotel liegt nähe Flughafen, aber für Hoteltransfer dahin wollten sie 40€. Privattransfer nur 15 €. Das Hotel liegt deshalb nur für Geschäftsreisende günstig. Wir wollten gerne am Pool entspannen, ging nicht: der Beach war gesperrt wg Hochzeiten, sodass die ganze Zeit sich alles auf den Pool konzentrierte. Dieser war durch spielende Kinder total überfüllt, sodass schwimmen oder abkühlen nicht möglich war, da man ständig einen Ball etc. im Gesicht/Rücken hatte- von Entspannung keine Möglichkeit. Wir hatten Lounge-Zugang: das Personal war sehr nett, aber sehr begrenzte Speisenauswahl. Also wir ins ins normale Frühstückrestaurant: Auswahl enorm, aber: sobald der Teller leer war, wurde einem dieser samt Besteck unter der Nase weggezogen, Man ist hier an einer schnellen Abfertigung intetressiert. Rezeption: uns wurde 2x falsche Auskunft gegeben und sie haben uns über einige Sachen nicht informiert ( wie Aufzug geht, Frühstückszeiten ...) - wir mussten alles umständlich erfragen. Hotelhalle: zwar alles auf Marmor gemacht, aber alles zu gross, anonym und unpersönlich- Charme eines Bahnhofs. Erholungswert null !!! am Tag störte der Baulärm ( es wird im Hotel umgebaut/renoviert). Ab 9 Uhr war bis 16 Uhr unentwegt ein Presslufthammer / Bohrmaschine im Einsatz. Am Pool auch null Erholung ( siehe Kommentar). Am Abend Lärm durch Trommeln etc der Hochzeiten bis spät in die Nacht. NULL Erholung oder Ruhe Fazit: dieses Hotel nie wieder

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8

Yakima

15 Oct 2025

·

Stayed 5 nights

The hotel is 5 stars . I really enjoyed my stay. The staff was somewhat accommodating and somewhat passive aggressive . For example , during check in , I wasmt told about any of the amenities throughout the hotel . I learned alot about the hotel through exploration and the manager introducing herself to me in executive lounge . I prepaid for breakfast each day and the waiters seemed to be selective on who they waited on to get coffee and juice . There weee times when I had to get my own coffe . Overall , the stay was good , I wish I knew more about the hotel on the first day because me and my husband found the second heated pool through exploring .

10

Christina

29 Apr 2023

·

Stayed 3 nights

The accommodations and service was wonderful, but rooms were slightly outdated. I enjoyed the spa, dining options, indoor and outdoor pools, water park and "beach" options. The grounds were well maintained and breakfast was great. I recommend this hotel!

10

Jean Charles

8 Dec 2023

·

Stayed 6 nights

Très bel hôtel Piscine intérieure un peu vétuste mais reste ok

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10

Barbara J

30 Oct 2022

·

Stayed 2 nights

The JW Marriott Cairo is fabulous! Beach area, swimming pools, spa, soft pillows and bedding. Good food. Free airport service. Piano player. Friendly staff. Coffee, tea, water in room. I had garden view with sliding doors onto patio with grass and umbrella and padded lounge chairs. Has salon. Got a pedicure. I could go on and on. Lovely place to stay. Lots of security. And golf.

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Cleanliness

Cleanliness is frequently praised across rooms and public areas, with attentive housekeeping. A few reviews mention aging maintenance and an isolated cleanliness lapse.

Related guest reviews

10

Heather

15 Oct 2023

·

Stayed 4 nights

I found a toothbrush cover (plastic) in my bed. The food I ordered from room service was tasteless. Service was fine

10

Mark

18 Oct 2025

·

Stayed 3 nights

This hotel was amazing! Me and my wife went for the honeymoon and had a bad experience in the previous resort. This one was a top-notch. Very much recommended. Very clean, staff is always there to help, property is very clean and everything was provided in the room to use in case you forgot sometime. I would stay here again.

10

Mohamed Hussein

4 Jul 2023

·

Stayed 1 night

Very clean

10

Brooke

13 Jan 2025

·

Stayed 1 night

The staff were all amazing! The property was extremely nice and clean

10

Diana

3 Sept 2025

·

Stayed 4 nights

The hotel was modern, clean and had great amenities. We were met by friendly staff members who provided us with great service!

10

Hussein

16 Jul 2023

·

Stayed 6 nights

Property is very clean with amazing staff, open buffet in the morning is exceptional. Family loved our stay

10

heba

5 Nov 2025

·

Stayed 4 nights

Rooms is spacious and very clean and food is amazing and staff very helpful and friendly

8

Leo

19 Aug 2023

·

The Marriot staff were friendly. However the property is starting to show its age and needs to be updated. Many of the rooms are in need of repair and the exterior could use paint.

8

Bandar

13 Jul 2024

·

Stayed 4 nights

It's a five-star hotel but quite dated, and the furniture needs updating. The breakfast buffet is satisfactory, but it could be improved.

10

Erica

7 Nov 2025

·

Stayed 5 nights

JW Marriott Hotel Cairo is a gem. My stay was nothing short of phenomenal. I expected the best from Marriott and got that and more. The food, the attentive and respectable staff, the decore and cleanliness of the hotel were amazing. Everyone there was professional and helpful. I wish I could have explored more of the hotels grounds. I will book with JW Marriott Hotel again, the next time I'm in Cairo.

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Rooms

Rooms are generally spacious and comfortable, though decor and furnishings can feel dated in places. Some guests reported soft pillows, occasional maintenance issues, or mismatched expectations versus photos.

Related guest reviews

8

Hasantha

10 Nov 2025

·

Stayed 3 nights

Ok hotel in new Cairo (one hour from Pyramids but right next to airport). Day tours charged me extra given distance. Complex security process to drive in. Massive complex with poor signage so I got lost. My first room was beside pool so you need to go outside, not undercover, to room- but door didn’t work so I moved to main building. Great gym (two big rooms) and spa/steam room/sauna. Heated Indoor pool has a channel to outdoor pool. A few restaurants but they’re not great. Room service 45min and not great but on the whole a solid hotel with helpful Concierge

6

yuko

22 Jun 2025

·

Stayed 1 night

バスタブがあるのは素晴らしく、設備は古めだが朝

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8

Nardin

7 Jul 2024

·

Stayed 3 nights

Clean and beautiful property Staff are friendly my only complaint is the bed was not very well and the pillows are too soft too low

10

Nikolay

5 Jan 2026

·

Stayed 4 nights

Hotellet är storslaget utan att vara pretentiöst varje detalj andas kvalitet, från den arkitektoniska harmonin till den varma, professionella servicen. Rummen är generösa, smakfullt inredda och erbjuder en sällsynt kombination av komfort och stillhet. Poolområdet är i världsklass. Matupplevelserna håller mycket hög nivå. Frukosten är riklig, elegant presenterad och tillfredsställer både internationella och lokala smaker. Restaurangerna erbjuder variation, kvalitet och konsekvent hög standard. Personalen förtjänar ett särskilt omnämnande. Servicen är genuint vänlig, diskret och extremt professionell alltid uppmärksam utan att bli påträngande.

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10

Magali

2 Jan 2025

·

Stayed 5 nights

Great hotel with comfortable beddings, great pool M, huge gym and multiple choices of restaurants

8

Bandar

13 Jul 2024

·

Stayed 4 nights

It's a five-star hotel but quite dated, and the furniture needs updating. The breakfast buffet is satisfactory, but it could be improved.

10

Christina

29 Apr 2023

·

Stayed 3 nights

The accommodations and service was wonderful, but rooms were slightly outdated. I enjoyed the spa, dining options, indoor and outdoor pools, water park and "beach" options. The grounds were well maintained and breakfast was great. I recommend this hotel!

10

Barbara J

30 Oct 2022

·

Stayed 2 nights

The JW Marriott Cairo is fabulous! Beach area, swimming pools, spa, soft pillows and bedding. Good food. Free airport service. Piano player. Friendly staff. Coffee, tea, water in room. I had garden view with sliding doors onto patio with grass and umbrella and padded lounge chairs. Has salon. Got a pedicure. I could go on and on. Lovely place to stay. Lots of security. And golf.

2

Saad

31 Mar 2023

·

Stayed 1 night

I booked a nice room for 302$ I get 💩 one plus the place is completely different then the pictures

10

Ahmed

1 Apr 2025

·

Stayed 1 night

I had a really pleasant stay! The room was clean, quiet, and exactly as described in the listing. The bed was super comfortable, and I appreciated the little touches like extra towels and toiletries. The location was convenient—close to public transport. Check-in was smooth, and the host/staff were friendly and responsive. Overall, I felt safe and well taken care of. Would definitely stay again and recommend it to others.

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Service

Service is widely described as friendly, attentive, and professional. However, several guests cite front-desk attitude or communication gaps, slow or average room service, and occasional billing or refund issues.

Related guest reviews

10

Fadi

1 Dec 2025

·

Stayed 7 nights

Everything was 10/10! Staff are highly trained and very very nice!

6

Wael

11 Jul 2025

·

Stayed 1 night

The front desk staff especially the red head guy were rude. The room we upgraded to had executive lounge access but the guy in reception had to ask his manager if he can give us access as we presented our Egyptian ID’s instead of the Canadian passports. The hotel and facilities are nice, it’s just the attitude of the employees that make you feel not welcome!

10

Brooke

13 Jan 2025

·

Stayed 1 night

The staff were all amazing! The property was extremely nice and clean

10

Nikolay

5 Jan 2026

·

Stayed 4 nights

Hotellet är storslaget utan att vara pretentiöst varje detalj andas kvalitet, från den arkitektoniska harmonin till den varma, professionella servicen. Rummen är generösa, smakfullt inredda och erbjuder en sällsynt kombination av komfort och stillhet. Poolområdet är i världsklass. Matupplevelserna håller mycket hög nivå. Frukosten är riklig, elegant presenterad och tillfredsställer både internationella och lokala smaker. Restaurangerna erbjuder variation, kvalitet och konsekvent hög standard. Personalen förtjänar ett särskilt omnämnande. Servicen är genuint vänlig, diskret och extremt professionell alltid uppmärksam utan att bli påträngande.

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10

RAGEN

16 Feb 2025

·

Stayed 5 nights

The JW staff and accommodations are top notch. The hotel is lovely and the personnel elevate the definition of hospitality. Ahmed at the front desk worked with me to resolve issues I had with Hotels.com, Mahmoud kindly anticipated my every need at breakfast each day, and Moustafa provided excellent service and suggestions at the Mirage Cafe in the evenings. My suggestions is to skip hotels.com entirely and book directly on their website.

6

Jacqueline

25 Mar 2024

·

Stayed 7 nights

The hotel staff was so stiff, only the valet and concierge were friendly. Security staff were rude. Also front desk staff weren't friendly. At the end of the trip I got charge a large resort fees that were as much as two night stay - ridiculous

10

Erica

7 Nov 2025

·

Stayed 5 nights

JW Marriott Hotel Cairo is a gem. My stay was nothing short of phenomenal. I expected the best from Marriott and got that and more. The food, the attentive and respectable staff, the decore and cleanliness of the hotel were amazing. Everyone there was professional and helpful. I wish I could have explored more of the hotels grounds. I will book with JW Marriott Hotel again, the next time I'm in Cairo.

6

Susanne

18 Aug 2023

·

Stayed 4 nights

Das Hotel liegt nähe Flughafen, aber für Hoteltransfer dahin wollten sie 40€. Privattransfer nur 15 €. Das Hotel liegt deshalb nur für Geschäftsreisende günstig. Wir wollten gerne am Pool entspannen, ging nicht: der Beach war gesperrt wg Hochzeiten, sodass die ganze Zeit sich alles auf den Pool konzentrierte. Dieser war durch spielende Kinder total überfüllt, sodass schwimmen oder abkühlen nicht möglich war, da man ständig einen Ball etc. im Gesicht/Rücken hatte- von Entspannung keine Möglichkeit. Wir hatten Lounge-Zugang: das Personal war sehr nett, aber sehr begrenzte Speisenauswahl. Also wir ins ins normale Frühstückrestaurant: Auswahl enorm, aber: sobald der Teller leer war, wurde einem dieser samt Besteck unter der Nase weggezogen, Man ist hier an einer schnellen Abfertigung intetressiert. Rezeption: uns wurde 2x falsche Auskunft gegeben und sie haben uns über einige Sachen nicht informiert ( wie Aufzug geht, Frühstückszeiten ...) - wir mussten alles umständlich erfragen. Hotelhalle: zwar alles auf Marmor gemacht, aber alles zu gross, anonym und unpersönlich- Charme eines Bahnhofs. Erholungswert null !!! am Tag störte der Baulärm ( es wird im Hotel umgebaut/renoviert). Ab 9 Uhr war bis 16 Uhr unentwegt ein Presslufthammer / Bohrmaschine im Einsatz. Am Pool auch null Erholung ( siehe Kommentar). Am Abend Lärm durch Trommeln etc der Hochzeiten bis spät in die Nacht. NULL Erholung oder Ruhe Fazit: dieses Hotel nie wieder

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8

Yakima

15 Oct 2025

·

Stayed 5 nights

The hotel is 5 stars . I really enjoyed my stay. The staff was somewhat accommodating and somewhat passive aggressive . For example , during check in , I wasmt told about any of the amenities throughout the hotel . I learned alot about the hotel through exploration and the manager introducing herself to me in executive lounge . I prepaid for breakfast each day and the waiters seemed to be selective on who they waited on to get coffee and juice . There weee times when I had to get my own coffe . Overall , the stay was good , I wish I knew more about the hotel on the first day because me and my husband found the second heated pool through exploring .

2

Tamara

9 May 2025

·

Stayed 2 nights

Do not book a stay at JW MARRIOTT in Cairo!! A bunch of thieves that kept our fully refundable money. Over two weeks notice on our trip being cancelled and not a single call back or returned email. Expedia was ZERO help as well.

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Location

Convenient for the airport and New Cairo. Less ideal for major sights, and there is little within easy walking distance.

Related guest reviews

8

Hasantha

10 Nov 2025

·

Stayed 3 nights

Ok hotel in new Cairo (one hour from Pyramids but right next to airport). Day tours charged me extra given distance. Complex security process to drive in. Massive complex with poor signage so I got lost. My first room was beside pool so you need to go outside, not undercover, to room- but door didn’t work so I moved to main building. Great gym (two big rooms) and spa/steam room/sauna. Heated Indoor pool has a channel to outdoor pool. A few restaurants but they’re not great. Room service 45min and not great but on the whole a solid hotel with helpful Concierge

10

Renee

7 Jul 2024

·

Stayed 6 nights

I enjoyed the friendliness of the staff going above and beyond. The location was convenient to the airport, the famous sites, and shopping. Also enjoyed the amenities offered on site.

10

AYAKO

3 Feb 2023

·

Stayed 11 nights

clean, staffs are friendly, good location. the best hotel in New Cairo.

8

Scott

16 May 2025

·

Stayed 4 nights

There is not much around the hotel

10

Gustavo Gerardo

1 May 2025

·

Stayed 4 nights

propiedad de buen nivel pero alejado de todo lo turistico

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10

Gamal

10 Feb 2025

·

Stayed 3 nights

Great hotel and great front desk staff, specially the concierge Samir. Location is fantastic near airport. Breakfast staff are too eager to please but sometimes it is a bit annoying. Disappointment: there is smoking area in the breakfast buffet area.

10

Derrick

31 Mar 2024

·

Stayed 3 nights

The location was perfect for the Pyramids tour that I took. Cairo is crowded and noisy; I liked having access to Cairo and New Cairo without having to be in Cairo

10

Fernando

21 Oct 2025

·

Stayed 4 nights

This property is luxury on steroids. Excellent location, staff and general state of pleasure for relaxing.

10

Adnan

2 Mar 2025

·

Stayed 2 nights

It’s a great airport hotel, a lot of good restaurants and the the breakfast buffet was amazing with a lot of food options and great staff.

10

Ayman

15 Mar 2024

·

Stayed 2 nights

near airport, very friendly place,

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Dining

Breakfast is frequently praised for variety and quality, with multiple on-site restaurants. Some guests found room service or certain outlets average and pricing high, and one noted a smoking area near breakfast.

Related guest reviews

10

David

13 Feb 2024

·

Stayed 5 nights

Excellent resort with good dining options

10

Heather

15 Oct 2023

·

Stayed 4 nights

I found a toothbrush cover (plastic) in my bed. The food I ordered from room service was tasteless. Service was fine

10

Manuela

23 Nov 2024

·

Stayed 2 nights

Amazing stay really good food will book again

8

Hasantha

10 Nov 2025

·

Stayed 3 nights

Ok hotel in new Cairo (one hour from Pyramids but right next to airport). Day tours charged me extra given distance. Complex security process to drive in. Massive complex with poor signage so I got lost. My first room was beside pool so you need to go outside, not undercover, to room- but door didn’t work so I moved to main building. Great gym (two big rooms) and spa/steam room/sauna. Heated Indoor pool has a channel to outdoor pool. A few restaurants but they’re not great. Room service 45min and not great but on the whole a solid hotel with helpful Concierge

10

Adnan

2 Mar 2025

·

Stayed 2 nights

It’s a great airport hotel, a lot of good restaurants and the the breakfast buffet was amazing with a lot of food options and great staff.

10

Nikolay

5 Jan 2026

·

Stayed 4 nights

Hotellet är storslaget utan att vara pretentiöst varje detalj andas kvalitet, från den arkitektoniska harmonin till den varma, professionella servicen. Rummen är generösa, smakfullt inredda och erbjuder en sällsynt kombination av komfort och stillhet. Poolområdet är i världsklass. Matupplevelserna håller mycket hög nivå. Frukosten är riklig, elegant presenterad och tillfredsställer både internationella och lokala smaker. Restaurangerna erbjuder variation, kvalitet och konsekvent hög standard. Personalen förtjänar ett särskilt omnämnande. Servicen är genuint vänlig, diskret och extremt professionell alltid uppmärksam utan att bli påträngande.

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10

RAGEN

16 Feb 2025

·

Stayed 5 nights

The JW staff and accommodations are top notch. The hotel is lovely and the personnel elevate the definition of hospitality. Ahmed at the front desk worked with me to resolve issues I had with Hotels.com, Mahmoud kindly anticipated my every need at breakfast each day, and Moustafa provided excellent service and suggestions at the Mirage Cafe in the evenings. My suggestions is to skip hotels.com entirely and book directly on their website.

10

Magali

2 Jan 2025

·

Stayed 5 nights

Great hotel with comfortable beddings, great pool M, huge gym and multiple choices of restaurants

8

Gary

16 May 2025

·

Stayed 3 nights

Nice place cocktails overpriced primarily do to taxes.

8

Bandar

13 Jul 2024

·

Stayed 4 nights

It's a five-star hotel but quite dated, and the furniture needs updating. The breakfast buffet is satisfactory, but it could be improved.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$253
February	US$264
March	US$286
April	US$303
May	US$262
June	US$270
July	US$234
August	US$223
September	US$248
October	US$300
November	US$355
December	US$298

Su	Mo	Tu	We	Th	Fr	Sa
				1 $280	2 $280	3 $300
4 $315	5 $319	6 $320	7 $315	8 $276	9 $295	10 $279
11 $320	12 $320	13 $315	14 $320	15 $320	16 $310	17 $320
18 $320	19 $315	20 $315	21 $321	22 $275	23 $280	24 $347
25 $321	26 $321	27 $321	28 $321	29 $280	30 $347	31 $277

JW Marriott Hotel Cairo

Prices for JW Marriott Hotel Cairo

Monthly average prices

About this property

Location

Room options

Royal Suite, 1 Bedroom

Junior Suite, 1 King Bed (Golf Or Beach View)

Deluxe Room, 2 Double Beds, Garden View, Garden Area

Executive Room, 1 King Bed, Golf View

Deluxe Room, 1 King Bed, Garden View, Garden Area

Premier Suite, 1 King Bed (Junior Suite)

Presidential Suite, 1 Bedroom

Room, 2 Double Beds, Pool Access, Poolside

Executive Suite, 1 King Bed, Golf View (Bi-Level)

Deluxe Room, 1 King Bed (Golf Or Pool View)

Room, 1 King Bed, Pool Access, Poolside

Executive Suite, 1 King Bed (Golf Or Pool View)

Deluxe Room, 2 Double Beds (Golf Or Pool View)

Deluxe Room, 2 Double Beds, Golf View (Deluxe Double)

Guest reviews of JW Marriott Hotel Cairo

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about JW Marriott Hotel Cairo

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $322	21 $324	22 $317	23 $293	24 $280	25 $275	26 $222
27 $293	28 $301	29 $293	30 $301