Name: Concorde El Salam Cairo Hotel & Casino
Address: 65 Abdel Hamid Badawi St., An-Nuzhah, Cairo, Egypt, Cairo, Cairo Governorate, Egypt
Rating: 8.38

What guests think

At Concorde El Salam Cairo Hotel & Casino, travelers praise friendly, attentive staff, resort‑style grounds with a lovely pool, and an efficient free airport shuttle, while some note dated room decor, occasional noise from entertainment, and smoking in common areas.

Many highlight comfortable, spacious rooms and beds, with reliable Wi‑Fi and useful extras like an executive lounge. Location is highly convenient for the airport yet far from central sights and not very walkable, though the compound feels safe and quiet. Some guests report front‑desk or check‑in issues and inconsistent recognition of third‑party benefits. Overall, expect a comfortable airport‑area stay with strong service and solid on‑site amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

The free airport shuttle is widely praised, and guests enjoy the pool, executive lounge, gym and resort‑style grounds. Some facilities feel dated (e.g., spa) or smoky (casino), entertainment can be noisy, and the pool closes early.

Related guest reviews

10

Hysam

Sep 8, 2025

·

Stayed 2 nights

Clean room. Courteous staff. Airport shuttle is very convenient. The gym has all the machines you need to exercise.

10

Jody

Jul 3, 2025

·

Stayed 1 night

We loved having the 3 restaurants on site. The pool area was lovely. Beautiful towels were given by staff when we went to sit down. Having the airport shuttle was the key to my reservation.

8

Elizabeth

May 2, 2023

·

Stayed 2 nights

This really is a great property. It has all the amenities. The rooms are a bit dated but clean an equipped, so I enjoyed them. The city outside the hotel is not that safe to travel alone. There are no restaurants within walking distance. The hotel offers great food and room service, so that was great. But being in Cairo you want to see the city. I would suggest a hotel near the Nile with walkable places. If you want to be close to the airport, which we did, this is your #1 pick. Great Airport service. They sent someone to walk us through immigration. The service was unmatched. I'd stay here again.

8

stefanie

May 1, 2025

·

Stayed 1 night

Lovely hotel, gorgeous pool (when it’s open) & despite a slow start at check in, staff have been very helpful. Worth bearing in mind that if you’re booking this specifically to swim after a long flight that the pool closes just before sunset.

10

Elina

Feb 22, 2026

·

Stayed 2 nights

Amazing staff, lovely facilities, especially the bonus of the executive lounge. Great position for the airport. A bit far out from the centre of Cairo and Giza but InDrive app helped us get reasonable taxi fares to everywhere we wanted to go so distance out was not a problem at all.

8

Michael

Sep 20, 2023

·

Stayed 4 nights

Very nice experience. Unfortunately could not enjoy the casino due to very poor ventilation/filtration caused by cigarette smoke. Also, our bathroom was dated and moldy. Restaurants were excellent and staff was very friendly.

10

Madeleine

Nov 29, 2025

·

Stayed 1 night

Really enjoyed our stay, they gave us late check-out which was so helpful to make the most of the facilities before our flight. Lovely swimming pool, comfortable beds, convenient airport shuttle - everything you would expect from a 5-star hotel!

8

Dr. Ahmed

Nov 3, 2025

·

Stayed 2 nights

This hotel was totally one of my favorite. Here is the negative. The front desk people are a little off. They couldn’t be bothered. It’s odd. The nightly show was said to be Russian. It was hilariously bad. It had nothing to do with Russia. I have been to Russian performances before and they’re usually elegant. Not this one. The dances were not Russian and the dancers were not Russian. The whole thing was a farce. ATM machines were not working. The bank system was constantly down. The pool needs to be open longer so we can enjoy it. Ok. The positive. Everyone was helpful. 10/10 for all staff Members (6/10 for the front desk folks). Food was awesome everywhere in every joint. Having horses message and different cuisines was outstanding. My rental car had a flat and I had a cop and 2 valet people rush to my rescue. Everything was just lovely. I totally recommend it. Great place. It feels like a resort a bit which is great.

6

Kitt

Oct 19, 2025

·

Stayed 7 nights

Hotellet fremstod overordnet pænt og velholdt. Flere personaler havde travlt med at tilbyde os billig taxi kørsel og guide, hvilket efterlod et dårligt indtryk. Spa området var slidt og ikke indbydende. Loungen på 2.sal var fremragende.

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10

Almuez

Nov 21, 2024

·

Stayed 3 nights

Excellent, I recommend it You will enjoy the stay Nice swimming pool also beautiful garden And horseback ride stables you can enjoy

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Cleanliness

Reviews frequently describe the property and rooms as very clean or spotless. There are occasional lapses such as dust, dirty fixtures, hair‑clogged drains, or dated bathrooms.

Related guest reviews

10

Lisa

Apr 27, 2025

·

Stayed 2 nights

Well staffed , extremely pleasant and efficient. Great beds and pillows. Beautiful pool and surroundings. Food was top notch and had quick room service.

10

Andraous

May 12, 2025

·

Stayed 1 night

Very clean hotel room is very clean and Big. mattress is very Everything is good. Food is good. Drink is good. Very close to everything. Staff they are really helpful.

10

Mearvit

Jun 2, 2025

·

Stayed 3 nights

Clean and quiet

4

Michael

Sep 20, 2025

·

Stayed 1 night

So far our stay has many inconveniences. The front desk forgot a digit from the wifi password. That took up an hour of our time. After a three minute shower the floor basin filled up with water. Staff came up. The drain was full of hair. He touched the loose toilet seat but it only seems worse. The mini fridge was not on and doesn’t seem to be keeping cool. Finally, the bathroom door was the most wicked squeak whenever moved. Enough to wake the soundest sleeper. Little attention to details to give guests a pleasant stay.

10

Hatem

Jan 24, 2024

·

Stayed 1 night

Very clean, attentive staff

8

Diala

Jan 18, 2024

·

The stay was really pleasant. The staff are really nice and friendly, like all Egyptians. The only downside would be that there was still dust in the room and some areas in the bathroom where not cleaned properly, i informed the staff about this and they cleaned it after. Other than that, i totally recommend the hotel.

2

Brenda

Dec 28, 2024

·

Stayed 1 night

De las 3 habitaciones que me asignaron, una tenía una Coca Cola abierta iniciada, el maletero vio cuando entramos. Otra habitación tenía el escusado de más de sucio, no estaba hecho el baño. Fui me queje, nadie me hizo caso, sólo dijeron van y lo limpian. Punto. Ni una disculpa. No cambio de habitación y eso que era mi garantía en hoteles.

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10

Motasem

Feb 9, 2025

·

Stayed 3 nights

I have stayed there many times. The hotel is peaceful and quiet. The rooms are clean. The staff were welcoming and friendly. I like the executive lounge service.

10

Moutaz

Oct 30, 2025

·

Stayed 1 night

Great hotel very clean nice outdoor area

4

Fabio

Sep 21, 2023

·

Stayed 3 nights

The hotel is very old and consumed ..... and not well cleaned as well.

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Rooms

Rooms are generally spacious and comfortable with good beds and reliable Wi‑Fi, though decor and bathrooms can feel dated. Noise from evening entertainment or the lobby can affect some rooms, especially those facing the courtyard or with balconies.

Related guest reviews

8

Nagi

Sep 4, 2024

·

Stayed 3 nights

Pleasant Old rooms needs updating

10

Michelle

Apr 28, 2025

·

Stayed 1 night

Gorgeous property, and our room was nice with a lovely pool view. The only negative was that it had a balcony so it was a bit noisy (the entertainment below). Was a bit disappointed with our dinner. It was nice but we didn't receive exactly what we ordered on the menu.

10

Thomas

Jan 20, 2025

·

Stayed 1 night

The room was great, comfortable bed, great shower. The tv system was very good, had prime, Netflix and other streaming services. Really enjoyed the restaurants on the premises.

8

Con

Nov 19, 2023

·

Stayed 4 nights

Good value for money hotel. Stayed in an Executive Room which had access to the executive lounge. That was great value with free drinks, food and snacks through the day. The rooms were spacious but a little tired - could do with an update.

2

marcos

Nov 10, 2023

·

Stayed 1 night

Nothing was good. The checking in was terrible and no upgrade for the room. The room was small is not as shown on the picture.

8

Victor

Aug 28, 2024

·

Stayed 5 nights

Place is clean and in a convenient place . Staff is very professional and helpful. The only part is the room furniture is really old and outdated. Rooms and bathrooms should be renovated .

10

EMAD

May 23, 2025

·

Stayed 2 nights

A very well presented hotel Spotless in and out Nice decorated room and a comfortable bed Simply got what I wished for

8

Louise

Apr 24, 2025

·

Stayed 2 nights

Beautiful Classic old Hotel, the main lobby and facilities in excellent condition, some wear and tear showing in the rooms and restaurant staff not familiar with fine dining etiquette.

10

Ashod

Feb 4, 2023

·

Stayed 1 night

Huge grounds around the hotel, convenient setup of interior and exterior. An old building very well maintained. The first hotel I have been after visiting 16 countries for last 8 months that actually had a bank on their premises where I was able to get smaller denominations very much needed to use public washrooms (all of them with a small charge), tipping and just giving to less fortunate people. Very nice room, of a good size, with everything you might need in there. Two types of plugs, British and EU, very helpful for most of the guests. Decent and secure WiFi. WhatsApp works, no WiFi calling. Safe box, fridge, iron and board. Good lighting in the bathroom and good water pressure. A small balcony looking to the pool side. Excellent customer service. The bathtub plug didn’t close and was a bit blocked as the water didn’t go through properly. The small side panel did not retain the shower water in the bathtub. This type of installation requires a shower curtain or a full side. Sound insulation almost nonexistent.

10

Tabare Alfonso Dominguez

Aug 11, 2025

·

Stayed 4 nights

Great stay at this hotel. The rooms are spacious, modern and clean. Comfortable beds, selection of pillows and good noise insulation. We tried the Egyptian restaurant, the Italian and the garden bar, that’s open 24/7. The food was good in all of them. Ismail, the concierge, helped us organize our tours to the pyramids and a day tour to Alexandria, with a private driver. This took away the hassle of being at the mercy of Uber. It might have been a bit more expensive, but sometimes it takes a while for Uber to find a car and then you also end up waiting for several minutes until they come, and good luck getting them to go to Downtown. All in all the hotel was excellent. Unfortunately the area around it is not as good; the aquatic park next door was dismantled and the site looks like a war zone. It is not an area to walk.

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Service

Staff are widely praised as friendly, attentive and professional, with efficient airport assistance and helpful concierge support. Recurring complaints mention front‑desk or check‑in issues, inconsistent third‑party benefit recognition, and strong tipping expectations.

Related guest reviews

10

Erika

Jul 14, 2025

·

Stayed 2 nights

Staff were friendly and helpful plus on site restaurants were very good. Very impressed with the airport transfer service

8

Amro

Oct 29, 2025

·

Stayed 3 nights

Excellent service. Clean rooms and very friendly staff. However, you should be extra careful during check-in, as the lady at the reception tried to downgrade our room booking and offered us a different room than the one we had booked and paid for. She became unpleasant when we showed the receipts proving what we had paid for. Fortunately, one of her colleagues handled our check-in and resolved the issue. So, be cautious during check-in. Otherwise, it’s a fantastic experience with great food, a pleasant atmosphere, and friendly staff. A big plus is that the hotel provides a free airport transfer service with its own shuttle buses.

10

Roark

Nov 16, 2023

·

Stayed 2 nights

Excellent stay, from the truly 5star airport pick up, early arrival accommodation, to the late checkout. The staff provided 5 star service, and felt completely safe on the luxurious grounds.

2

Hanif

Jan 31, 2026

·

Stayed 2 nights

Poor service from staff.

10

AHMED

Jul 14, 2025

·

Stayed 1 night

Excellent stay, staff were amazing and very helpful

10

Laila

Mar 8, 2025

·

Stayed 4 nights

Very friendly staff. Excellent and quick service

10

Baher

Aug 3, 2024

·

Stayed 3 nights

One of the best hotels in Cairo ever!!!! Better service than almost any hotel in the entire Cairo! I choose this hotel every time I visit Cairo and very close to airport! Amazing food and very clean rooms. I would like to highlight the amazing VIP service that was provided by “ Madonna” from guest relations! Me and my wife had the best experience ever and I can not wait to go back! I have traveled more than half the world and stayed at all luxury hotels and Concord ranks among the highest ever!!!

10

Toni

Dec 4, 2022

·

Stayed 19,325 nights

The amenities were great. The only think I didn’t like was that the Check In process was chaotic and late.

2

Natalie

Jul 12, 2023

·

Stayed 1 night

Do not stay at this hotel. Find another hotel to stay at. We stayed here after the overnight train from Luxor. We had emailed earlier in the week about doing a check in early and never heard back to them. Once we arrived we waited two hours in the lobby and was given one of our two rooms, then waited another hour. The hotel is nice and the rooms are comfortable, but the staff is not very accommodating. We had to remind them about our food rewards, but they neglected to tell us which restaurants we could use, so upon check out we were told we did not get our discounts. We had a super early flight the next day and left the hotel at 2am. Once we arrived at the airport I noticed my airpods were at the hotel. We immediately called the hotel to tell them which room they were in and sent them the map from our tracker. We even told them what they look like and where they were. They claim that they were not in the room, however my tracker was connected to them and could see they were located in the room. We continued to email them about looking in the room for the past couple of days since being home. We even had our guide go to the hotel to look in the room, yet the staff did not allow him in. They claimed they still were not there. They have yet to contact us back after several emails. Again...if you want an honest, communicative hotel, do not stay here. There are many other choices you can go to, do not stay here. Stay away.

2

Abdulaziz

Dec 14, 2024

·

Stayed 10 nights

Worst experience ever I had in this hotel. The receptionists were always rude.the breakfast hall is very small, the cleaning is not as efficient

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Location

Very convenient for Cairo International Airport with a free shuttle and secure, quiet compound. It is far from downtown sights with limited walkability and little nearby, so taxis or rideshares are typically needed.

Related guest reviews

10

Michael

Nov 6, 2023

·

Stayed 2 nights

Very quiet and removed, which may not be a good thing. For my 1st days in Egypt it was fine.

8

Elizabeth

May 2, 2023

·

Stayed 2 nights

This really is a great property. It has all the amenities. The rooms are a bit dated but clean an equipped, so I enjoyed them. The city outside the hotel is not that safe to travel alone. There are no restaurants within walking distance. The hotel offers great food and room service, so that was great. But being in Cairo you want to see the city. I would suggest a hotel near the Nile with walkable places. If you want to be close to the airport, which we did, this is your #1 pick. Great Airport service. They sent someone to walk us through immigration. The service was unmatched. I'd stay here again.

10

Iyad

Apr 4, 2025

·

Stayed 3 nights

It is like being in a calm oasis in the middle of vibrant and rather bustling Cairo. It is quite at night for a good sleep. Highly recommended place to stay. Hotel is located in a huge area and and felt like being ina gated community. Even you can go for a walk around the hotel. There are some good restaurants and when it’s warm, there are parties around the pool.

10

Elina

Feb 22, 2026

·

Stayed 2 nights

Amazing staff, lovely facilities, especially the bonus of the executive lounge. Great position for the airport. A bit far out from the centre of Cairo and Giza but InDrive app helped us get reasonable taxi fares to everywhere we wanted to go so distance out was not a problem at all.

10

Ying

Oct 26, 2025

·

Stayed 1 night

Close to airport, free shuttle to airport

10

Brian

Nov 1, 2025

·

Stayed 1 night

Free airport shuttle. Great location for airport. Lovely stay before heading home.

10

Marvin

Apr 1, 2023

·

Stayed 1 night

Great place to stay when leaving Cairo airport early in the morning.

8

sultan

Jan 12, 2025

·

Stayed 2 nights

nice hotel but nothing around it

10

Tabare Alfonso Dominguez

Aug 11, 2025

·

Stayed 4 nights

Great stay at this hotel. The rooms are spacious, modern and clean. Comfortable beds, selection of pillows and good noise insulation. We tried the Egyptian restaurant, the Italian and the garden bar, that’s open 24/7. The food was good in all of them. Ismail, the concierge, helped us organize our tours to the pyramids and a day tour to Alexandria, with a private driver. This took away the hassle of being at the mercy of Uber. It might have been a bit more expensive, but sometimes it takes a while for Uber to find a car and then you also end up waiting for several minutes until they come, and good luck getting them to go to Downtown. All in all the hotel was excellent. Unfortunately the area around it is not as good; the aquatic park next door was dismantled and the site looks like a war zone. It is not an area to walk.

6

Carmy

Dec 30, 2023

·

Stayed 2 nights

Staff is excellent and friendly. Service is fast. One thing though: the staff expects tips and they let you know it. The location of the hotel is horrible.

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Dining

Multiple on‑site restaurants and room service earn positive feedback for tasty food, with some special diet support. Breakfast is generally good but a few guests wanted more variety or freshness, and there are occasional service errors or smoke in dining areas.

Related guest reviews

10

Lisa

Apr 27, 2025

·

Stayed 2 nights

Well staffed , extremely pleasant and efficient. Great beds and pillows. Beautiful pool and surroundings. Food was top notch and had quick room service.

8

Brian

Apr 18, 2025

·

Stayed 3 nights

Nice hotel, staff were excellent and very accommodating, one drawback i found that smoking appeared to be allowed through the restaurants, which I found unpleasant.

10

Erika

Jul 14, 2025

·

Stayed 2 nights

Staff were friendly and helpful plus on site restaurants were very good. Very impressed with the airport transfer service

6

Andrew

Nov 2, 2023

·

Stayed 3 nights

As usual the rooms were comfortable and clean. Coffee and tea in the room but no milk and biscuits or snacks would have been nice. Front desk very helpful and lobby area was good if not a bit dark to work. Could also do with more power points to allow working in the lobby. The Hotel restaurant service was very poor. No cutlery on the tables, plate and bowls ran out butter ran out understaffed and it took too long to order coffee and hot drinks

10

Michelle

Apr 28, 2025

·

Stayed 1 night

Gorgeous property, and our room was nice with a lovely pool view. The only negative was that it had a balcony so it was a bit noisy (the entertainment below). Was a bit disappointed with our dinner. It was nice but we didn't receive exactly what we ordered on the menu.

10

Kamilia

May 21, 2025

·

Stayed 10 nights

It's a great hotel with excellent customer service. The food is of high quality and the staff is very friendly. We look forward to coming back, if God will.

10

Gary

Dec 23, 2022

·

Stayed 19,348 nights

They did a very special thing for gluten free needs. They make gluten free bread and cookies. I really appreciate this. The staff is most friendly and sees to your needs.

8

Ina

Nov 18, 2025

·

Stayed 3 nights

Staff are friendly and professional. Check-in and check-out are very quick. Also I like the hotel near Metro station. It's very helpful to have free shuttle bus to airport every hour. I only wish the breakfast would provide more variety and more local cuisine. Overall, it's a nice hotel to stay.

10

George

Jan 6, 2023

·

Stayed 4 nights

The breakfast is not suitable for this hotel. It needs more morning food, and the majority is not fresh

10

Tabare Alfonso Dominguez

Aug 11, 2025

·

Stayed 4 nights

Great stay at this hotel. The rooms are spacious, modern and clean. Comfortable beds, selection of pillows and good noise insulation. We tried the Egyptian restaurant, the Italian and the garden bar, that’s open 24/7. The food was good in all of them. Ismail, the concierge, helped us organize our tours to the pyramids and a day tour to Alexandria, with a private driver. This took away the hassle of being at the mercy of Uber. It might have been a bit more expensive, but sometimes it takes a while for Uber to find a car and then you also end up waiting for several minutes until they come, and good luck getting them to go to Downtown. All in all the hotel was excellent. Unfortunately the area around it is not as good; the aquatic park next door was dismantled and the site looks like a war zone. It is not an area to walk.

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Amenities

Property description

Guest reviews

Very good

Who stays here?

What guests think

Location

Property Policies

Check-in instructions

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Concorde El Salam Cairo Hotel & Casino