Comfort Inn & Suites DeLand - near University

Traveled to settle my daughter into college. It was a very basic hotel room, no frills, but clean and convenient.

When you walk in it doesn’t look great but room was clean and spacious. Breakfast was good variety.

I hate giving a poor review but this hotel really needs upkeep & a maintenance upgrade. The only great thing was Courtney at front desk as she’s extremely cheerful & welcoming. Checking in was good & quick but that was where it ended. The air conditioner wasn’t working, had to call maintenance in & it “worked” but not great. Room Microwave shorted out each time used. The shower tub was pretty gross as it had stains in the tub & mold along the edges. We stayed for 3 nights & each night was welcomed by different bugs, beetles, large mammoth spiders. Shower was just sad with not so great pressure. I hate services that “love to pass the buck” as we asked if we were able to extend our check out from 11am to 12noon as we were here for Stetson University event. I was told to speak to the night shift which when waited and asked the night shift person, was told to come back between 6-7am day of check out (Sunday) to ask that person. Set the alarm and Woke up at 6:30am to go ask to be told that I had to ask the “house keeping at 9am” I explained to them that we were leaving for the university at 8:30am so that we would not be able to ask at 9am. Then the gentleman proceeded to tell me that oh we can’t offer that option for Sunday mornings. Later that morning, my husband thought he’d ask the new person at front desk & was told that as long as we are choice members which we are. She then said oh, you booked with 3rd party so no even though you are members.

All good but no working elevators and we were on the 3 rd floor

Clean room and excellent staff