Name: Oaks The Entrance Waterfront Suites
Address: 89 The Entrance Road, The Entrance, New South Wales, Australia, The Entrance, New South Wales, AU
Price range: $96–$3,383 per night
Rating: 7.53

What guests think

At Oaks The Entrance Waterfront Suites, travellers consistently praise the waterfront location and big views, with many finding rooms spacious and suitable for short stays, while recurring concerns cite maintenance problems in parts of the property.

Guests frequently note worn pool and spa areas, occasional gym closures, lift outages, and paid on-site parking that can be tight to navigate. Rooms often deliver beautiful ocean or lake views and balconies, but decor can feel dated, some beds are uncomfortable, internet/TV can be unreliable, and many rooms use a high shower-over-bath that challenges older travellers. Cleanliness ranges from spotless to inconsistent, and staff are commonly described as friendly and helpful, though there are occasional reports of rudeness or slow responses. Expect great views and convenience, with trade-offs in age and upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and spa areas show wear with broken tiles and limited seating, the gym is sometimes closed, and one lift or facility outages are reported. On-site parking costs extra and can be tight; some guests use nearby council parking.

Related guest reviews

8

Robert

Feb 28, 2025

·

Stayed 2 nights

Loved the balcony waterfront views, location and secure parking and lift. We didnt like the broken chairs around pool, missing and broken tiles in pool, only one big luggage trolley, housekeeping services not provided and a broken motel phone in room.

6

Trini

Nov 4, 2025

·

Stayed 2 nights

Upkeep of the property is highly recommended, we arrived late and unfortunately ended up in a room with one side of the bed that was broken, also the air-conditioning was really loud. We also chose to oay for the extra parkinf at $20 a night, it is a very tight car park and there was not many spots to park, you could potentially mark the bays with a number and allocate them to a car based on size, we chose the second overflow car park the second night, not secure but wider and more accommodating spots. The location from the car park into the accommodation is a bit of a maze. The pool and spa was lovely, unfortunately the pool requires fixing as there are broken tiles at the bottom. The gym was potentially under construction. The cost to saty was not in reason I do not think. On a positive, staff were very accommodating and moved us into another room that had a good sturdy bed and all very polite. I love the Oaks but felt a little ket down with this property. Kind regards 🐞

8

Christopher

Sep 10, 2024

·

Stayed 2 nights

A fantastic location with great views. It was a bit cool to swim in the pool and spa was not heated so was disappointed I couldn’t use either pool or spa

8

Sean

Feb 15, 2026

·

Stayed 2 nights

Positives: The room itself was excellent and the view is amazing. Not so positive: The in room safe did not work (was told it was brand new), the telephone was connected but also did not work, and the kettle in the room was faulty but we managed to get that to working. The shower also needed a really good clean of both mould and soap scum. But the worst thing during our stay, there was only one working lift and on a busy weekend that took a long time to go up or down to and from the lobby. Otherwise location is a crakka and the views are postcard perfect.

6

Mathew

Mar 22, 2023

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Stayed 3 nights

Great position to walk around and leave the car behind for a couple drinks. Staff could be friendlier..went down with a reasonable concern to be my et with shrugged shoulders as a response...not great Lots of tiles missing in the pool, could be a very serious cut soon!! Lots of deck chairs broken

6

Michele

Feb 12, 2024

·

Stayed 2 nights

The hotel needs some maintenance it's a bit worn out, especially around the pool!

4

Allan

Aug 27, 2023

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Stayed 7 nights

Car park ramps are steep, narrow and dark -terrible to navigate in any wagon or SUV. Kitchen hot plate markings worn off so no idea which way is on/off and what temperature. There is only one 5min park out the front when checking in so we had to drive around for 30mins waiting for it to clear and then only one lift working. Supposed to be non-smoking but level one often reeked.

8

South Gippsland Bread

Mar 5, 2025

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Stayed 3 nights

We had lovely 3 night stay ( same time as last year) but few negatives - terrible internet - very disappointing - very hard to watch Foxtel (which they provide!) Oaks need to upgrade so patrons can actually watch a movie !!!! Pool also in need of tile repair ( was in same condition as last year) But we love the location, view fantastic, staff great, friendly & helpful - we hope to get back

6

Darrin

Oct 3, 2024

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Stayed 2 nights

Location is good picked this place because it had a spa on site.But the spa was not working. Staff did apologise but that was it. Don’t think we will stay here again

4

Patricia

May 12, 2025

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Stayed 1 night

Shower over the bath was way to high for elderly had to get my husband to help me out of the shower Had to pay extra $20 for parking and also wifi was not free or thats what it said in their brochure so we refrained from using it as it would have been a very expensive night

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Cleanliness

Feedback on cleanliness is mixed: many rooms are reported clean, but others mention mould or soap scum in showers, stained carpets or couches, lingering smoke or musty smells, and occasional pests. Housekeeping frequency and restocking can be inconsistent.

Related guest reviews

10

Andrew

Nov 17, 2025

·

Stayed 3 nights

The staff were very friendly and helpful, the room was clean and perfect for our small family and the location is smack bang in the middle of everything you want.

2

Phillip

May 19, 2024

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Stayed 1 night

Very uncomfortable bed , filthy cockroaches in the bathroom , fire alarms going off early in the morning , not worth the money Horrible shower in the bath tub that is quite dangerous to get in and out of

4

Karen

Jan 1, 2025

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Stayed 5 nights

The property was over priced. It is old and dated. However this would not have been an issue if it was clean, it was not. Smelly frozen fish smell in the freezer, which I cleaned, dirty carpet, curtains and lounge. There was no chance staff were going to fix the issue. They all need replacing. I cleaned the place myself because no staff available after late afternoon except reception. There was an awful smell under the sink and in the cupboards which I cleaned myself, but could not get rid of. Not worth the money. I checked out 2 days early because I could not stand the smell. Would not recommend. The only plus - reception staff were pleasant to deal with and tried. But the issues were never going to be fixed just by cleaning. The facilities in the hotel are also dated and not clean enough for the amount of money charged and the rating it receives.

8

Sean

Feb 15, 2026

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Stayed 2 nights

Positives: The room itself was excellent and the view is amazing. Not so positive: The in room safe did not work (was told it was brand new), the telephone was connected but also did not work, and the kettle in the room was faulty but we managed to get that to working. The shower also needed a really good clean of both mould and soap scum. But the worst thing during our stay, there was only one working lift and on a busy weekend that took a long time to go up or down to and from the lobby. Otherwise location is a crakka and the views are postcard perfect.

2

Darren

Apr 15, 2025

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Stayed 1 night

We found black hairs on the bed, eyelashes in the bathroom and a overall general uncleansiness throughout the apartment. Stains on the pillows and mould forming on the curtains. It left for an unpleasant stay

4

Ashley

Apr 17, 2025

·

Stayed 3 nights

The hotel is in need of repair. The pool area has many loose and missing tiles and most chairs were broken. The unit itself was ok, but felt dirty. Marks in the walls, carpet, couch. The tv also wouldn’t turn on after the first day. Telephone wouldn’t call reception either so I had to call using my mobile. The neighbours smoked most of the time we were there which really ruined our ability to enjoy the amazing view. The kitchen was stocked ok, but couldn’t even open a bottle of wine and the fridge was luke warm at best. We didn’t end up cooking either, but having plates and bowls and such was a big help. Really enjoyed having two rooms and the loft was good. The aircon was great too. Laundry in unit was a huge help as we all only had one towel each to use for both showers and pool for the length of our stay. The main bathroom shower head wouldn’t stay up so it made it hard for adults to shower. The car parking was convenient but really tight to get our midsized SUV in and out. Overall we were disappointed with the stay for the money we spent. We won’t return to this hotel.

8

MARGARET

Apr 1, 2025

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Stayed 3 nights

When I booked I had the option of a studio with no housekeeping which was cheaper I took the second option which was dearer expecting housekeeping would be included however on arrival there was no housekeeping and we were given 2 food vouchers value $10.As we were there for 3 nights this was a poor substitute. I feel this should be made clearer on the website that housekeeping is included.

10

Andrew

Nov 23, 2025

·

Stayed 1 night

Clean spacious room, friendly and helpful staff

6

Shane

May 22, 2023

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Stayed 1 night

This hotel is in bad need of a refit. The reception staff are amazing and the only reason I would return. I booked a one bedroom room with ocean view. The room is actually a small studio and not one bedroom. The carpet in places, was worn right through to the floor underneath and it looks like a resin has been melted around the borders of the holes to prevent further fraying. The bathroom hadn’t been cleaned properly and there was black dirty shoe imprints all over the tiles. The room just felt dirty and smelled musty even though it looked like it had been cleaned. There are not many hotel options at The Entrance and not much competition which is possibly why this hotel possibly hasn’t been updated since the 80’s. This hotel is in desperate need of renovation.

6

Jodi

Mar 22, 2025

·

Stayed 2 nights

All good except that the room smelt of stale cigarette smoke - especially on the first night

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Rooms

Rooms are generally spacious with balconies and standout ocean or lake views, but decor is dated in places, some beds are uncomfortable, and high shower-over-bath setups can be difficult for older guests. Internet/TV reliability is also a recurring gripe.

Related guest reviews

10

Kay

Aug 25, 2025

·

Stayed 1 night

Perfect location and view. The rooms are spacious are clean but somewhat dated. The studio room had shower over bath which was very high to step over and into, quite unsafe actually. Very well priced and i would stay again.

8

Russell

Oct 18, 2025

·

Stayed 2 nights

Overall we were happy with our stay. The ocean view from our balcony was great and we saw whales breaching off shore both afternoons. The building is a bit run down and showing signs of neglect. Our room was comfortable and good size but the bathroom was pretty tired and old fashioned. The phone did not work in our room so we had to use our mobiles to contact reception. The tap over the tub in the bathroom leaked continuously and the manhole in the same room showed signs of a bad leak from the bathroom above and was quite ugly.

4

Kevin

Dec 11, 2025

·

Stayed 10 nights

Way overpriced for a studio apartment, the bed was very uncomfortable {hard) & we both developed back issues. The refrigerator was a discrace, broken internal shelves. Car parking was an additional charge per night 💰 We left a day early & forfeited the costs.

2

Thea

Jun 5, 2024

·

Stayed 3 nights

Paid for ocean view room but was given an oceanview room with 1/2 metre tall bathtub shower combo that as an 74 year old mobility challenged couldn’t use then the only option given was a mouldy 20 steep stair loft apartment that had rain water pouring onto the carpet and drenching the curtains Went to relax but was totally stressed out will never return not worth price I paid Staff are very good but handicapped by individual owners of rooms

6

osamu

Nov 20, 2023

·

Stayed 3 nights

Can’t use wifi at all this is so disappointed

8

Suellen

Aug 22, 2025

·

Stayed 3 nights

The bathroom was poorly designed for elderly .Very dangerous

4

Jodi

Sep 15, 2025

·

Stayed 1 night

Average. A lot of noise from the waterfront and neighbouring rooms. Air conditioner not working. Reasonably priced.

6

Melanie

Oct 12, 2024

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Stayed 1 night

Room was ok but quite dated and a bit gritty in some aspects (Eg couch had many marks on it and cigarette burns on carpet). Great water views. Bed and shower great. Room included washer and dryer which was handy. Parked at the free council car park opposite the hotel reception. Don’t pay for the hotel parking if you can help it. TV didn’t work initially so someone at the desk fixed it, but once it was turned off it stopped working again - which was quite annoying. Only one person at the front desk all the time we were there.

10

Viola

Oct 20, 2025

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Stayed 4 nights

The ocean view room was great. We saw whales from the balcony. The studio room was clean and spacious. Unfortunately it was too cold to use the pool and spa, the wind was blowing a gale, otherwise it would have been the perfect stay. The staff were excellent, we couldn't work out how to use the tv and I called reception, someone came within 10 minutes to come and show us. I would definitely stay here again.

8

South Gippsland Bread

Mar 5, 2025

·

Stayed 3 nights

We had lovely 3 night stay ( same time as last year) but few negatives - terrible internet - very disappointing - very hard to watch Foxtel (which they provide!) Oaks need to upgrade so patrons can actually watch a movie !!!! Pool also in need of tile repair ( was in same condition as last year) But we love the location, view fantastic, staff great, friendly & helpful - we hope to get back

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Service

Staff are frequently described as friendly, accommodating and quick to help, with several shout-outs to reception. There are occasional complaints about rudeness, poor communication, or unresolved issues.

Related guest reviews

10

Alison

Aug 12, 2024

·

Stayed 1 night

We had a great visit. Tasa, in reception, helped make it a great visit, as it was my husbands bday and she gave him a bottle of wine and called us as soon as the room was ready. Always great when you start your time away with a welcoming person in reception.

10

Debra

Nov 1, 2025

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Stayed 5 nights

The room was clean; the staff were very friendly and helpful. The view was amazing, even while it was raining. I would definitely stay there again...

10

Andrew

Nov 17, 2025

·

Stayed 3 nights

The staff were very friendly and helpful, the room was clean and perfect for our small family and the location is smack bang in the middle of everything you want.

2

Craig

May 27, 2024

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Stayed 3 nights

Not what i paid for. No wifi. Dirty. Terrible customer service

10

Dean

Jun 20, 2025

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Stayed 1 night

Great location apartments are well equipped with everything you need. Staff are miserable, unhelpful and the manger is so rude .

10

Kristy

Feb 21, 2023

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Stayed 2 nights

I arrived late and was met by Tasa on the front desk, she was amazing and an asset to have representing the face of your company. Tasa went above and beyond to assist me and helped me change rooms as I had booked last minute and booked the wrong room. I had a beach view and it was incredible. Please pass on my thanks to Tasa from Kristy.

10

Shaun

Jun 16, 2025

·

Stayed 3 nights

Awesome place to stay. friendly staff. Very helpful. highly recommended to any one who's visiting the entrance.

10

Viola

Oct 20, 2025

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Stayed 4 nights

The ocean view room was great. We saw whales from the balcony. The studio room was clean and spacious. Unfortunately it was too cold to use the pool and spa, the wind was blowing a gale, otherwise it would have been the perfect stay. The staff were excellent, we couldn't work out how to use the tv and I called reception, someone came within 10 minutes to come and show us. I would definitely stay here again.

2

julius

Jan 2, 2025

·

Stayed 2 nights

The dishwasher was not working, and when we informed the receptionist, he was rude and unhelpful. He claimed nothing could be done about it, handed us dishwashing liquid, and instructed us to wash the dishes ourselves.

10

Andrew

Nov 23, 2025

·

Stayed 1 night

Clean spacious room, friendly and helpful staff

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Location

Exceptional waterfront location is a clear highlight: central, walkable to cafes, pubs, shops and playgrounds, with scenic water views and paths. A few mention noise or that the surrounding area feels run down or less safe at night.

Related guest reviews

4

Stephen

Sep 27, 2023

·

Stayed 1 night

Very disappointing. Area is unsafe and we were advised not yo walk far at night. Property is old, furnishings worn and stained. No amenities were open. View was excellent but not worth the price. Would not stay again or return to the area.

10

Ian

Jun 23, 2025

·

Stayed 1 night

Nice, modern, clean room. More like a live-in apartment than just a hotel room, with cook-top, kitchen sink, full fridge/freezer and utensils. Bathroom had a washing machine and tumble-dryer. Impressive! Room also had its own reverse-cycle air conditioner, as opposed to ducted system - so my comfort was assured! Smack bang in the Entrance where all the action is - just metres from the bars and restaurants. Very friendly and helpful staff! Well done! Will definitely stay again!

10

Craig

Sep 23, 2024

·

Stayed 3 nights

Close to everything

8

Jacqueline

Oct 11, 2023

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Stayed 2 nights

Nice view from the balcony. Very central location. The pool area and water was cold so we couldn’t enjoy sitting there. Seemed to get very windy as it’s situated on level 2. All of the shops and restaurants underneath were closed on a Monday so I’d suggest staying here another night.

10

Ryan

Mar 11, 2025

·

Stayed 2 nights

Great location

8

Chris

Jul 7, 2023

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Stayed 2 nights

Great location, straight out of the front door right on the water to go for a walk or a variety of dining options

8

Joanna

Jun 22, 2025

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Stayed 3 nights

This place was super close to amenities and attractions, and very walkable. Thanks for a lovely stay.

10

James

Aug 6, 2023

·

Stayed 2 nights

Great location at the centre of town

10

Damon

May 30, 2023

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Stayed 2 nights

Location was amazing. Right in the heart of the Entrance walking straight out onto the waterfront walkway. Fabulous balcony overlooking the water. Large king bed that was decent. Spacious room. Heating was easily controlled by us. Restaurants, cafes and pubs within quick walking distance…… so much choice.highly recommend the pub/hotel nearly next door. Very quiet hotel. Checkin was a breeze. A secure block with access after hours by swipe card. Bathroom very clean but be aware the shower is a small bath and very high to access esp if you have a disability or are very elderly with mobility problems.that would be my only downfall but I would definitely return to this place. Gorgeous sunrises from our balcony.

10

Susan

Aug 24, 2024

·

Stayed 3 nights

We have stayed many times, everything is so close ie pubs, restaurants etc....once you arrive you never have to use your car until you leave....our sort of holiday 👍

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Dining

Most dining feedback centers on convenient access to nearby venues; several guests praised the neighboring pub and local restaurants, with one positive mention of the on-site WatersEdge. Some note limited openings on certain days.

Related guest reviews

10

Elie

Jan 10, 2023

·

Stayed 2 nights

Everything about the resort was excellent. Walk to cafes and restaurants, a nice stroll to the beach and baths and most importantly a massive playground for the kids just outside the resort. Will definitely stay there again.

10

Ian

Jun 23, 2025

·

Stayed 1 night

Nice, modern, clean room. More like a live-in apartment than just a hotel room, with cook-top, kitchen sink, full fridge/freezer and utensils. Bathroom had a washing machine and tumble-dryer. Impressive! Room also had its own reverse-cycle air conditioner, as opposed to ducted system - so my comfort was assured! Smack bang in the Entrance where all the action is - just metres from the bars and restaurants. Very friendly and helpful staff! Well done! Will definitely stay again!

8

South Gippsland Bread

Mar 12, 2024

·

Stayed 4 nights

Wonderful 4 night stay - didn’t realise we had to pay for parking at hotel ( did not want to leave in public parking across road) great location for kayaking on lake/river out front of hotel - and so close to eateries 👍

8

Geoff

Mar 13, 2025

·

Stayed 3 nights

Meantime restaurant has excellent service & food with cheap beer.

8

Jacqueline

Oct 11, 2023

·

Stayed 2 nights

Nice view from the balcony. Very central location. The pool area and water was cold so we couldn’t enjoy sitting there. Seemed to get very windy as it’s situated on level 2. All of the shops and restaurants underneath were closed on a Monday so I’d suggest staying here another night.

10

Adrian

Jun 10, 2024

·

Stayed 3 nights

Location in the heart of the town, close to dining and shops.

8

Chris

Jul 7, 2023

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Stayed 2 nights

Great location, straight out of the front door right on the water to go for a walk or a variety of dining options

10

Susan

Jun 28, 2023

·

Stayed 4 nights

We have stayed here many times & love its location, it's so close to restaurants, pubs & shopping which means we never have to use our car here, always the measure of a good holiday for us!

8

Linda

Apr 21, 2024

·

Stayed 1 night

Comfy bed. Clean room. Good deep bath tub. Close to good pub with music. Great breakfast nearby.

10

Alison

Nov 21, 2025

·

Stayed 1 night

Stayed one night in an ocean view room. Wow, what a view!! The room was spacious and could turn into a private bedroom when required due to movable screening. Full laundry if you need. Kitchenette. Didn't get a chance to go to the pool deck. Council car park 10m away, free. The local pub is next door- for was exceptional. Highly recommend the stay.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$267
February	$148
March	$122
April	$137
May	$121
June	$127
July	$116
August	$123
September	$122
October	$137
November	$156
December	$175

Su	Mo	Tu	We	Th	Fr	Sa
				1 $199	2 $290	3 $673
4 $440	5 $125	6 $132	7 $132	8 $122	9 $3,319	10 $418
11 $100	12 $102	13 $96	14 $119	15 $132	16 $3,319	17 $3,103
18 $169	19 $133	20 $149	21 $139	22 $103	23 $3,223	24 $3,319
25 $3,323	26 $108	27 $104	28 $151	29 $116	30 $3,383	31 $3,372

Oaks The Entrance Waterfront Suites

Prices for Oaks The Entrance Waterfront Suites

Monthly average prices

About this property

Location

Room options

Apartment, 1 Bedroom, Ocean View (No Housekeeping)

Apartment, 2 Bedrooms (No Housekeeping)

Apartment, 2 Bedrooms, Ocean View (No Housekeeping)

Studio (No Housekeeping)

Apartment, 1 Bedroom (No Housekeeping)

Loft, 1 Bedroom (No Housekeeping)

2 Bedroom Loft

Studio, Ocean View

Guest reviews of Oaks The Entrance Waterfront Suites

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Oaks The Entrance Waterfront Suites

Considering this hotel for your The Entrance trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22 $103	23 $102	24 $102	25 $273	26 $343
27 $96	28 $170	29 $180	30 $179