La Quinta Inn & Suites by Wyndham Austin South

great value. Facility seems quite new

Booked five nights and left after three. I spend dozens of nights a year in hotels on the road for business. I have stayed everywhere from Motel 6 to Fairmont, depending on the occasion. This place was bad by any standard. The moment the elevator opened, the whole floor hit me like a brick wall. A used-diaper smell so strong it was hard to breathe. My room’s air conditioner was dead. After twenty minutes of fighting with it I picked up the phone to call reception. The phone was out of service. I went downstairs. They moved me to the last room they had. It was worse: wet puke stains still damp on the floor, and the whole room reeked of vomit. I was stuck there overnight. When they moved me, they had me swap the towel and soap myself. I had already used them to wash my face on arrival, so I took the clean towel and soap from the new room and put them in the old one. No fresh set for me. Just a swap. The next day they moved me again. That room was cleaner, but the problems were hotel-wide: low water pressure and a shower that never got hotter than lukewarm. Outside, constant construction and heavy traffic. Inside, other guests loud at all hours. When I asked to leave, they told me I could cancel with no penalty and that I would get a full refund. They kept the money for the last two nights anyway. I protested. They now say they are not giving it back. Do not stay here.

Great location, hotel and room were very clean and well kept. Enjoyed my stay, I felt at ease and it was very comfortable.

The Rooms were very hot. This was not a problem last time we stayed.

The hotel staff was very accommodating and nice at check-in and at checkout. The hotel breakfast was nice. We only stayed for one night, but I would definitely stay again for a small trip.