Name: Holiday Inn Express & Suites Austin NW - Four Points by IHG
Address: 8300 N FM620 Building I, Grandview Hills, Austin, Texas, United States of America, Austin, Travis County, US
Price range: $66–$130 per night
Rating: 8.7

What guests think

At Holiday Inn Express & Suites Austin NW - Four Points by IHG, guests frequently praise clean, quiet rooms, friendly staff, and a consistently good free breakfast, along with a convenient location near shops, restaurants, and access to Lake Travis.

Multiple reviews note a dated feel, ongoing renovations, and issues like dirty or musty hallways, malfunctioning elevators, and inconsistent housekeeping including bathroom grime or occasional bugs. Rooms garner mixed comfort feedback, with firm beds, noisy or weak air conditioning, and slow or unreliable Wi‑Fi appearing in several reports. Expect a practical stay, but maintenance and comfort can vary.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are appreciated, but the pool can be very cold and some pool furniture is worn. Parking is generally easy (including covered or secure options), though a few found it limited, and elevator issues and renovation disruptions appear in several reviews.

Related guest reviews

4

Margie L

Jul 7, 2025

·

Stayed 4 nights

I'm 70 years old and invited my 75 yo sister for a 5 day respite. Ha! This was among my top worst hotel stays ever. The facility was in mediocre shape, the back hallway exit near rm #102 was blocked (who knows why,) and the smell of the glue, flooring, and garbage was awful. I reported a "wet carpet smell to desk clerk Tues. night and Saturday it was still there. No baseboards? No Business Center? Just an unbooted computer in lobby. Housekeeper was kind. Cook was cordial, food was bland. For $575.00 I expected much more. 😳

10

Yahaira

Jun 2, 2025

·

Stayed 2 nights

Staff was friendly and the locations was great! Has a good amount of things that are close by and was easy to get in and out of the property. Really liked the covered patio for the pool, as well the covered parking lot that’s under the hotel!!! It was a very safe place to stay at! Great for a girls trip!!!

4

Darrah

Jun 6, 2025

·

Stayed 1 night

The lobby and exterior was lovely! Then you approached the elevator. Looks like a rehab had been started and then just left. The elevator was dirty and the button loghts didn't work. The 2nd floor continued to be dirty and trashed with a potential remodel. The room was dated. The chairs has dust in the cushions. The king sized bed was hard. Then the shower. OMG! Ive never had to take a washcloth to clean a showerhead before. Filthy with mold. The corners of the tub was moldy and the assist bars were jacked up. And of course the tub didnt drain... Then with this being in the heat of TX, i tried to hydrate. 1st with the water in the fitness room.Then the cold water they offered in the lobby. Both had a nasty taste. Definitely not filtered. Not what i expected from a Holiday Inn.

8

Edgar

Apr 15, 2025

·

Stayed 1 night

Quiet area, secure parking , good breakfast.

10

Henry

Jan 3, 2025

·

Stayed 1 night

Good place to stay with family. Elevator was not working at that time, so we use stair to carry our luggage. Breakfast was ok in my opinion, not many option. Plastic cup was to small and flimsy. But overall was a nice experience for 4 night stay.

10

Ken

May 4, 2025

·

Stayed 4 nights

Room was nice and comfortable. Our floor was under construction with painting being done so it didn't present very well. Hottub was awesome but the pool was freezing cold and all the pool chairs were torn.

8

Sumeet

May 7, 2023

·

Stayed 1 night

Need more elevators

8

Jack

Oct 18, 2024

·

Stayed 3 nights

Good parking, close to the lakes, would recommend

8

Andres

Aug 26, 2025

·

Stayed 1 night

Nice pool. Friendly crew. Clean and comfortable. Nice pool and jacuzzi

6

Julie

Aug 14, 2025

·

Stayed 3 nights

Parking was not great

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe the property and rooms as very clean, but others report issues such as dirty or musty hallways, bathroom mold or stains, and occasional pests. Housekeeping consistency varies, with some praising spotless stays and others noting missed details like dirty towels or rugs.

Related guest reviews

2

Ian

Jul 27, 2024

·

Stayed 3 nights

BUGS! Unfortunately, this Holiday Inn is way past needing a renovation. Do not be fooled by the photos, they are very misleading. Peeling paint, cracked tile, dirty and worn carpet, whole place smells like mold. Overall, that would have been enough to make me want to leave, but the place also has bugs. I’d post photos, if Expedia would let me. We had crickets, pencil bugs, flies, and beetles in our room. And when brought the photos to the managers attention (Cheyenne), I was told “these aren’t the pest kind of bugs”. This place needs to be better taken care of, they need better customer service, and they need to replace their cleaning staff. The manager may be ok sleeping with bugs, but I wouldn’t pay for the experience if I were you! Lastly, this review could have been avoided if they had let me leave and refunded the days I was not using. But they refused to do even that. Shameful.

6

Samuel

Aug 6, 2024

·

Stayed 2 nights

The air conditioner was so loud that we could not sleep. The carpet was dirty and our kids’ feet would turn black from walking on it. Breakfast was amazing and the best part. The pool is also very well designed as part is under shade and the other part in the sun.

10

Darin

Sep 21, 2023

·

Stayed 1 night

With our son in school across the street this is becoming our new home away from home. Always clean. Staff is always friendly and helpful.

10

Brandi

Jun 18, 2023

·

Stayed 1 night

This was a very comfortable hotel. The room could not have been any cleaner. The breakfast was fabulous. The only complaint I have is the mildew smell in the hallway, but other than that it was fantastic.

6

Valeria

Jul 16, 2023

·

Stayed 2 nights

Our stay was good except for the fact that as soon as we walked into our room I had to kill 2 roaches that I found in the restroom other than that the hotel was nice and in a really good location

4

Darrah

Jun 6, 2025

·

Stayed 1 night

The lobby and exterior was lovely! Then you approached the elevator. Looks like a rehab had been started and then just left. The elevator was dirty and the button loghts didn't work. The 2nd floor continued to be dirty and trashed with a potential remodel. The room was dated. The chairs has dust in the cushions. The king sized bed was hard. Then the shower. OMG! Ive never had to take a washcloth to clean a showerhead before. Filthy with mold. The corners of the tub was moldy and the assist bars were jacked up. And of course the tub didnt drain... Then with this being in the heat of TX, i tried to hydrate. 1st with the water in the fitness room.Then the cold water they offered in the lobby. Both had a nasty taste. Definitely not filtered. Not what i expected from a Holiday Inn.

6

Adrian

Apr 8, 2025

·

Stayed 1 night

I liked the breakfast. I did not like the fact that the bathroom towel I user had a hair and bathtub. The bathtub had stains and had a crack of 3 inches. My room outside gave a bad appearance including by the elevator. The elevator you had to press several times before it took you up or down.

10

Clarissa

May 11, 2025

·

Stayed 2 nights

The place was nice and clean and the staff met all our needs.

10

Ehab

Nov 13, 2025

·

Stayed 1 night

Clean hotel!

10

Lynn

Jan 1, 2025

·

Stayed 3 nights

Extremely immaculate, good fresh, replenished, and HOT food Staff members desk check in were so kind and friendly. We so appreciated our house keeping ladies sweet conversations and smiles all around I stay in many properties even internationally and this property is at the top of my choices.

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Rooms

Rooms are generally comfortable and quiet for many, but several mention dated decor, firm mattresses with flat pillows, and noisy or weak air conditioning. Some report slow or unreliable Wi‑Fi and older TVs without streaming, plus occasional noise from adjacent rooms.

Related guest reviews

8

beatrice

Jul 26, 2023

·

Stayed 3 nights

Everything was great from check in and breakfast. Rooms where clean. One thing is the beds where super uncomfortable. You can feel the springs on them. The pull out couch was more comfortable than beds. You guys should really invest in pillow tops or exchange all beds. Worst sleep.

10

Chris

Jan 1, 2025

·

Stayed 1 night

We absolutely loved our stay. We are in shock at the low price for such a nice hotel. Everything was great. The room was spacious, incredibly quiet and very clean. The bed was comfortable. The breakfast had some great options and even included Greek yogurt and chocolate milk. The indoor/outdoor pool and hot tub looked good although we didn't use it. The fitness room is small but it worked for the two of us. The location is great...near lots of shops and Lake Travis. The service was excellent. I highly recommend it.

8

Alexis

May 12, 2025

·

Stayed 4 nights

It looked like there was some construction happening on the floor we were on. The air conditioner didn't work properly and only cooled if you had it on constant fan.

6

Kathy

Aug 13, 2025

·

Stayed 1 night

Disappointed....air conditioner was old and didn't keep the room real cool...I like to sleep with lots of covers and could not because I was too warm...Also, the shower and tub were outdated...the rooms at this Holiday Inn seem really old...very disappointing

8

Michelle

Dec 9, 2024

·

Stayed 1 night

Only issue was the walls are thin. The people above our room were very loud and stomped when they walked

6

Scott

Nov 5, 2025

·

Stayed 2 nights

The bed was too hard for side sleepers like me. The mattress was too firm. The elevator button for the 2nd floor was not working properly, and I had to take a couple of rides to the 3rd floor because the button wasn't working well and was difficult to push. The hotel is dated. The TV was not a smart TV so no streaming. The wi fi was painfully slow and I had to use my mobile phone hotspot to stream the college football games on Saturday. The check in was fine. The room was clean, just dated and old.

8

Dalila

Jun 2, 2025

·

Stayed 5 nights

The stay overall was good. The bed was very firm and the pillows went flat as soon as your head hits the pillow. They must of been renovating because room numbers weren't hung up and it looked like fresh paint in the hallway. We had an issue of having the wrong type of room but the night audit at the desk fixed it quickly which I really appreciate his help.

6

Thelma

Sep 21, 2024

·

Stayed 1 night

The room are old

10

David

Aug 8, 2023

·

Stayed 1 night

Excellent location for the access to the lake area and dining. Wonderful room size. Bigger than I expected. A decent free breakfast. The buffet needs some potatoes or grits, remember Texans like that.

6

William

Jan 14, 2025

·

Stayed 4 nights

People were very friendly but elevator was on the blink and the refrigerator made a lot of noise.

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Service

Many highlight friendly, welcoming staff and smooth check-in, with some employees called out for excellent help. However, there are reports of inconsistent professionalism, slow responses, and a few serious complaints about handling of issues or charges.

Related guest reviews

2

Melissa

Mar 9, 2025

·

Stayed 3 nights

Bad experience with money taken from our room by housekeeping on our first day. Told front desk they said they would look into it. On the day we checked out the front desk told me they asked housekeeping and they told them they didn't take any money and that he believed his staff, pretty much called me a liar and said we had to have misplacedthe money. On the second day they had kids and other people not in uniform helping clean the rooms so really how would they know who really was in the room. Would not recommend due to can't trust staff in room.

10

Maddison

Jan 6, 2025

·

Stayed 1 night

I just have to say 5 stars for Tyler he was the best employee to help me with my situation. Seriously amazing customer service!! Super clean facility, and beautiful amenities. As well as its so nice to be walking distance of restaurants, breakfast and a close drive to downtown.

6

adrain

Dec 30, 2024

·

Stayed 2 nights

Rude staff

10

Evelyn

Jan 28, 2025

·

Stayed 4 nights

The staff was very nice and accommodating and the rooms were clean. The breakfast was decent as far as included meals go. It was nice to have a coffee pod machine and microwave in the room as well. There was always fresh fruit, rolls and there was a pancake machine for the included lobby breakfast. I did not try any of the restaurants in walking distance but there were plenty of them. It definitely served the purpose and was reasonably priced. If your looking for a clean, safe place to stay with comfortable beds then I would recommend the Holiday Inn Express Four Points.

10

Sara

Mar 13, 2025

·

Stayed 3 nights

Super friendly and courteous staff.

10

Caitlynn

Oct 13, 2025

·

Stayed 2 nights

This was my first time traveling solo and I was nervous going in but the staff and the comfort of the hotel was EXCEPTIONAL. Shout-out to Cali at the front desk for making my trip so much more enjoyable!!! A great place to stay overall!

10

Linda

Jun 1, 2025

·

Stayed 2 nights

Easy to get to, even for out-of-towners. Very nice breakfast. Super easy check in and even easier check out. Clean comfortable room.!

8

Jenna

Dec 23, 2024

·

Stayed 1 night

Fine overall; however it was off putting that the hotel reception acted unsure if the room was ready, blamed the system for not being updated, said housekeeping was being unresponsive but did go check to see that it was ready. This was all an hour and a half past check in time, so it was disconcerting that reception was unaware if its rooms were ready.

6

Jordan

Feb 14, 2025

·

Stayed 1 night

Stay was great. Pajeet at the front desk was very helpful, he should get a raise. Only problem is the 100 dollar hold for 5 to 7 business days. The turned around should be much quicker if using debit card. Some of us don't use credit cards, and that is straining and unacceptable for 5 to 7 business days to get refunded 100 dollars.

10

Lynita

Feb 20, 2025

·

Stayed 1 night

We have six rooms. Checking in was so easy. Thanks Holiday Inn Express.

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Location

Location is widely praised as quiet and convenient, close to restaurants, shops, and Lake Travis with easy access to major roads; several guests felt safe. A few note it is a bit farther off the highway than expected.

Related guest reviews

10

Yahaira

Jun 2, 2025

·

Stayed 2 nights

Staff was friendly and the locations was great! Has a good amount of things that are close by and was easy to get in and out of the property. Really liked the covered patio for the pool, as well the covered parking lot that’s under the hotel!!! It was a very safe place to stay at! Great for a girls trip!!!

10

Alejo

Jan 1, 2025

·

Stayed 4 nights

Excellent. Great location for those that like natural attractions. Close to lake travis.

8

Henry

Jan 3, 2025

·

Stayed 3 nights

Nice place to stay, close to some restaurants

10

Henry L

Apr 14, 2024

·

Stayed 1 night

Great location. Easy checkin

10

Daniella

May 19, 2025

·

Stayed 2 nights

The hotel is located in a quiet location, surrounded by shops, restaurants, and easy access to major highways.

10

Tongge

May 13, 2024

·

Stayed 1 night

Not far from the Oasis. Easy parking. Good breakfast.Nice price performance ratio

10

Lin

Jun 4, 2023

·

Stayed 9 nights

I came to Austin to visit a friend. The hotel location was perfect. It’s very clean and it offers decent hotel breakfast. I was very happy with the value it provides overall.

10

Linda

Dec 31, 2024

·

Stayed 1 night

It took longer than anticipated off hwy but it was a nice area. Everyone we came in contact was very nice.

10

Cesar

May 1, 2025

·

Stayed 3 nights

Really good hotel, breakfast, location, all

10

Marygrace

Mar 27, 2023

·

Stayed 6 nights

Nice hotel, close to where I was doing business and some dining options around nearby. Like that the HEB was close, too.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised as good to excellent with hot, varied options, and often cited as a highlight. A few guests found it limited or bland at times and noted occasional missing items or disposables and presentation concerns.

Related guest reviews

10

Doreen

Jun 18, 2024

·

Stayed 3 nights

Breakfast was better than most places, quiet rooms. Outside pool mostly covered. Good value for the money.

10

Kenneth

Apr 20, 2025

·

Stayed 3 nights

Good breakfast. Friendly staff. Clean room.

8

Linda

Jan 21, 2024

·

Stayed 1 night

The breakfast was limited in the food offered and the time that it was offered as well. Coffee was ok but the creamer containers not very clean. Disappointed. I have stayed at this location before and remembered it being better.

4

Margie L

Jul 7, 2025

·

Stayed 4 nights

I'm 70 years old and invited my 75 yo sister for a 5 day respite. Ha! This was among my top worst hotel stays ever. The facility was in mediocre shape, the back hallway exit near rm #102 was blocked (who knows why,) and the smell of the glue, flooring, and garbage was awful. I reported a "wet carpet smell to desk clerk Tues. night and Saturday it was still there. No baseboards? No Business Center? Just an unbooted computer in lobby. Housekeeper was kind. Cook was cordial, food was bland. For $575.00 I expected much more. 😳

10

srinivasa

May 8, 2023

·

Stayed 2 nights

They serve the best breakfast! Liked it!!

10

Loyd

Jan 26, 2025

·

Stayed 1 night

This hotel had one of the best breakfast buffets that I have seen at comparable hotels. Kudos to the management. Keep it up.

8

Amanda

May 11, 2025

·

Stayed 1 night

Property was very clean and we had a nice stay. Breakfast was amazing.

10

Kathie

Aug 4, 2025

·

Stayed 1 night

Great staff, clean and comfortable beds Had a fabulous breakfast. Slept like a baby.

6

Thomas

Jan 7, 2023

·

Stayed 19,363 nights

Most everything was fine with the hotel. Every day they were missing some breakfast items. There were some tears in my comforter. The shop by the desk didn’t have a whole lot of anything. Not a bad stay but compared to other Holiday Inns it was a little lack luster.

10

Balumahendra

Jan 5, 2025

·

Stayed 1 night

Very nice. Breakfast was great and lots of options and friendly staff.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17 $66	18 $74	19 $77	20 $85	21 $96	22 $85
23 $66	24 $96	25 $113	26 $117	27 $101	28 $103	29 $100
30 $71	31 $76

Su	Mo	Tu	We	Th	Fr	Sa
		1 $76	2 $76	3 $97	4 $109	5 $130
6 $74	7 $76	8 $76	9 $80	10 $101	11 $108	12 $113
13 $72	14 $76	15 $75	16 $75	17 $94	18 $101	19 $97
20 $71	21 $73	22 $85	23 $73	24 $94	25 $121	26 $118
27 $71	28 $82	29 $88	30 $75

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Holiday Inn Express & Suites Austin NW - Four Points by IHG