Hotel De Orangerie by CW Hotel Collection - Small Luxury Hotels of the World

We arrives before check-in and received a warm welcome. Our luggage was waiting for us in our rooms when we returned later in the day. We enjoyed the canal-side terrace.

Beautiful hotel situated in a quiet part and near the canal, close to plenty of fine restaurants Staff are lovely and helpful and gave fantastic dining recommendations

Great location in the heart of Bruges a boutique hotel that offers charming facilities with very good standard and personal attentive service. Excellent extensive breakfast buffet with hot and cold choices served in a lovely dining room using quaint delicate crockery. We felt the Terrace area on the side of the canal was spoilt somewhat by the co-location of tourist boats and lines of tourists waiting to embark. Overall a very nice experience if a little overly expensive for what is on offer!

Excellent hotel in the heart of Bruges. Fantastic staff who were helpful and friendly. Breakfast was servedd in a lovely setting and plenty of choice. Drinks in the lounge by the fire was a small part of the day we looked forward to. An old building so do not expect huge bedrooms but very comfortable beds.

Easy parking( payable)

Amazing place to stay. Staff was the best. Loved this hotel. Beautiful room and amazing service. Beautiful lounge with fireplace. Will come back.

Lovely 15 minute walk from the train station and situated close to the main square. Canalside meals and a marvelous breakfast!

The hotel use to be a convent. The hotel is very unique and we loved our stay. The staff was beyond helpful, friendly and gave excellent service. I highly recommend staying here if you visit Brugge. Great location and the hotel gave us a walking tour map! Their parking is a few blocks away but there is also public parking that’s a bit cheaper.

Beautiful hotel, fantastic terrace and lots of thoughtful extras. Would stay again!

Excellent location to view the sites, staff check in was professional, lounge was small and fireside wonderful to enjoy our wine.

This hotel was in a convenient location to walk around the city. It has a cozy sitting area for a drink and working fireplace. Room was large and comfortable. However, when it came to going to sleep, the pillow had a large orange stain that looked as though someone had used it and it wasn’t cleaned. There were numerous strands of long hair, as well as smaller hairs, as though someone slept in the bed and the sheets were not changed. The room telephone does not call down to the reception so I had to walk down to the lobby for assistance. They came and changed the sheets but did not seem surprised. Based on this, I cannot recommend this hotel because there are other beautiful hotels in the area.

Excellent location, clean and a friendly staff. Very good breakfast as well. La Gondola nearby had great Italian food!

2 gece verandalı odada konakladık. Otel muazzam güzel ve etkileyici. Her yere de çok yakın önünden bot turu bile yaptık. Kahvaltı almamıştık ancak görevli personel sabah bakıp öyle karar vermemizi söyledi. 2 sabah için de kahvaltıyı otelde yaptık :) şampanyaya kadar düşünülmüş zengin bir öğündü. Girişte şömine başında hoşgeldin için ikramda bulunmaları ayrıca çok ince bir davranış teşekkür ederiz. Tek olumsuz yorumum odamızdan mı kaynaklı emin değilim ama çok fazla gider kokusu var. Kanal sebebiyle mi bilmiyorum az süre kaldığımız için sorun etmedik. Ama uzun bir seyahatte çekilmez çünkü bazen koku yoğunlaşıyordu.

We chose Hotel de Orangerie in Bruges to celebrate my birthday, but the experience was far from what we expected of a 4-star hotel. Despite notifying the hotel in advance of my birthday (which they acknowledged), there was no recognition upon check-in, even though my birthday was on my passport. We thought they might surprise us, but nothing came. Even after my husband mentioned it to Corinne at the front desk while asking for restaurant recommendations, there was no acknowledgment or gesture. We stayed in the “Romantic Room with Canal View,” but the windows were so dirty we couldn’t enjoy the view until I cleaned them. The fireplace didn’t work, the lamps flickered due to old wiring, and the bathroom needed extra cleaning. The water provided in reusable bottles appeared unwashed, so we purchased bottled water. On the second night, we moved to the “Heritage Room,” which was a nightmare. The bathroom light didn’t work and was never fixed. The room was filthy, with stained carpets, IKEA bedding, and moldy windows. The heater emitted a burnt plastic smell, and we discovered it was full of dust, trash, and items from previous guests. The showerhead came out of the wall, and the sink was clogged with sludge. At checkout, Corinne claimed she didn’t know it was my birthday and offered water and cookies as an afterthought, which we declined. This hotel fails to meet basic standards of hospitality or cleanliness and does not deserve its 4-star rating.

The location of this property was fantastic as it was on a quiet street just off the main. As far as cleanliness, our room was clean, but our bathroom was not in due to a large clog of hair in the shower. I flooded the bathroom floor. Not exactly the way I wanted to start off the first hour of our visit. Our room itself had a very undesirable location. We weren’t even inside the hotel proper. And I was told that was because I did not book it directly with the hotel. The people who work there were very nice I just feel that I Wasn’t given adequate information about the room that we were Reserving. Expedia needs to do a better job of that explanation I never felt unsafe But I also never really felt like we were part of the hotel. I thought the lounge was very nice, Quiet and relaxing. After the bathroom flooding incident, no Adjustments were made To our bill.

The room service was sub standard. Didn’t even bother to make the bed, empty the bin or refresh bathroom products. On the second night there was no hot water in the shower. When we told the receptionist she shrugged and said it was because we were on the top floor.

Room smelled like mold and was dirty and we complained the front of house was dismissive and essentially told us we should have checked in earlier to ensure we'd have a better room.

On nous a donné la chambre du sous-sol, à éviter absolument. Humide, problème possible de champignon, mon conjoint a fait des crises d'asthme et une éruption cutanée après 2 jours. Pas de douche, on se lave dans le bain qui est petit et inconfortable.

Hotel con muy buen gusto y con muchos detalles. La limpieza estaba muy bien cuidada, un olor y música suave y muy distinguido por todo el hotel, sin duda alguna me volvería a alojar ahí. Último punto y no menos importante tiene excelente ubicación.

The hotel is beautiful, there is no doubt about that! It’s designed perfectly and it feels very luxurious. We were disappointed, however; to stay in a room that had quite a serious mould issue in the bathroom. It covered the walls and the ceiling and caused a very musty smell when the shower was on. We didn't spot this until later in the evening as we had dropped our bags and left earlier in the day to explore the beatiful city. We did contact reception to request a room switch but they didn't respond. It was a difficult nights sleep was I was worried about the affect of the mould on my breathing + chest.

Very nice hotel! My room had a canal view! The room was very quant and had a nice ambiance of old Bruge! The bathroom was very large and modern with a great shower! The bed was one of the best I’ve ever slept in! I highly recommend this hotel!

Beautiful hotel! My room looked out onto one of the canals. Perfect central location. Breakfast was amazing, and their little patio out back for drinks is wonderful. Overall highly-highly recommend.

We were only here for one night, and while the room was very nice, staff friendly, and the location great, I don't think I could have done another night there. Our room was adjacent to the breezeway at the entrance, and the smoke smell that permeated the room was awful. To book a non-smoking room and to have to smell smoke constantly in our space was not acceptable.

We were in the adjoining building. The internet did not work. I mentioned it on the first day and it was never fixed. The breakfast was good but hardly the best in Belgium as they claimed. Overall, it was good.

淋浴 沒有乾濕分離 只能在浴缸 且沒有拉簾 所以洗澡的時候很不方便。 這是唯一的缺點

First-time guests should consider alternatives. Returning guests who remember this hotel fondly should be aware that the experience has materially changed. This hotel is no longer what it once was. Possibly due to changes in management, the overall experience has declined noticeably. We stayed here 4–5 times since 2018 and previously had consistently excellent experiences. Unfortunately, that standard was not maintained during our most recent stay. Front desk staffing felt stretched, and service came across as more transactional than attentive. We paid over €700 per night for a “romantic” canal-view room, but the room was small, dated, and quite noisy, and did not match the same room category we had booked in the past. After raising our concerns with multiple staff members about the mismatch between what was booked and what was provided, we were moved to a different room that typically sells for half the price, without any refund or additional consideration such as breakfast or a goodwill gesture. At check-in, we were also advised that booking directly rather than through a “third-party website” would have been preferable, which was disappointing to hear as a returning guest. Our concerns at both check-in and check-out—referencing our prior stays—were met with limited engagement. After three nights, it was clear that the hotel no longer delivers the level of value or experience it once did. If you stayed here years ago and enjoyed it, be aware the experience has changed.

This is a beautiful little boutique hotel. We stayed in the room adjacent to the terrace. While the room was very cute, it was not functional. The air conditioner did not work properly, the ceiling is very low and the shower/tub had a very low ceiling, no shower curtain and you have to always manually hold the water spout to shower. Showering was a challenge and after my shower there was water everywhere. Again, beautiful room but not functional. The staff was incredibly friendly and accommodating. The location is also great.

From the sheer amount of positive reviews for this hotel, it made it a no brainer to book for our night in Bruges. The location is great, not too touristy or busy but easy enough to get the main parts of Bruges. But, I will say while overall it was good, it was honestly just good. For being a small luxury hotel you kind of expect/hope for it being more than good. The doors have no soundproofing so we got to hear the conversations of everyone who walked past which while it was off season didn’t cause too much disruption, it was still a bother. As for cleanliness, the room on the surface looks clean, but the nespresso and cups had dust and dirt in them, and the pillows and sheets on top were clean (the silk cover was a nice touch) but when you peel them back finding stains of all sorts kind of ruins the charm. As for the staff, I think we maybe checked in on a slow night or something. It was all a bit much, like too much almost me on the verge of going could you just let me get to my room. The kicker for me which knocked the staff down was that as a guest I really really really do not want to hear staff gossiping about guests in not an exactly quiet way. The staff in the morning were pleasant and nice but again we were just checking out so it was a quick interaction. Overall, when we come back it won’t be a ‘we have to go back there’ instead more of let’s see where else is available.

This hotel is quaint and charming. The staff are accommodating and polite. I booked the basic room without fully reading that it’s at the entrance of the hotel. Still a charming room but the noise from the street and sliding doors kept me up. They were able to upgrade me for a small fee. Both rooms were clean, comfy and had everything you’d need. Highly recommend this hotel.

What a beautiful, unique experience. We arrived nearer to noon than 3 but our room was ready. We were gifted chocolate, two welcome drinks from the bar, and a detailed walking map with a route outlined. Our receptionist had a beautiful smile and we felt perfectly welcome. Our room was a “Comfort room” with a view of the belfry tower. A few times we opened our window to enjoy the cool air, but majority of the time used our very effective AC. The room has a mini fridge/bar, a writing desk and enough access to charge our devices. The bathroom is marble with a hand held sprayer and a rain shower head. Instant hot water made the shower efficient and pleasant. The bedding was extra comfortable. I wish I could bring these sheets home with me! There were two super soft “throws” in the closet, which we used throughout the stay. We stayed three nights. During our stay we asked for extra water - they provide a bottle of still and sparkling every day, but I drink a lot of water- and extra coffee. One day I was sick and stayed in all day - they graciously left a basket of towels and supplies outside our door. The common areas are beautiful, warm colors, rich fabrics, beautiful wood paneling and elaborate fireplaces. We now wish we had switched our schedule and spent more time here. Not because of Bruges, but because of the quality of this experience. It’s not modern. It’s not busy or noisy, it’s perfectly complimentary to a stay in a medieval town. Just a half block off the “main” tou

Very helpful staff, bar open later with pleasant staff. Very central location. Staff walked us to our car after we checked out to make sure we found the garage.

Really lovely hotel and amazing staff. I did ask for a little something to be put in the room for my partners birthday, which they confirmed there would be but unfortunately nothing was which was a shame!

First-time guests should consider alternatives. Returning guests who remember this hotel fondly should be aware that the experience has materially changed. This hotel is no longer what it once was. Possibly due to changes in management, the overall experience has declined noticeably. We stayed here 4–5 times since 2018 and previously had consistently excellent experiences. Unfortunately, that standard was not maintained during our most recent stay. Front desk staffing felt stretched, and service came across as more transactional than attentive. We paid over €700 per night for a “romantic” canal-view room, but the room was small, dated, and quite noisy, and did not match the same room category we had booked in the past. After raising our concerns with multiple staff members about the mismatch between what was booked and what was provided, we were moved to a different room that typically sells for half the price, without any refund or additional consideration such as breakfast or a goodwill gesture. At check-in, we were also advised that booking directly rather than through a “third-party website” would have been preferable, which was disappointing to hear as a returning guest. Our concerns at both check-in and check-out—referencing our prior stays—were met with limited engagement. After three nights, it was clear that the hotel no longer delivers the level of value or experience it once did. If you stayed here years ago and enjoyed it, be aware the experience has changed.

Room smelled like mold and was dirty and we complained the front of house was dismissive and essentially told us we should have checked in earlier to ensure we'd have a better room.

Perfect, maar ook intiem hotel op een erg centrale plaats in Brugge. Alles is te voet te doen. Geweldig ontbijt en zeer gedienstig personeel!

Hotel charmoso, café da manhã excelente, localização impecável, staff atencioso e tentando agradar sempre

ちょっとした相違で予約した部屋に問題がありましたが、懇切丁寧に対応していただき、素晴らしい滞在となりました。ホテルの方針（ホスピタリティ）、スタッフの配慮が行き届きとても感謝しています。ドリンクサービスなど思い出に残る旅にグレードアップしてくれるホテルです。

The staff at the hotel were amazing and very attentive. Hotel is in a great location and highly recommend to anyone coming to Bruges

This hotel is a fantastic place, the staff can't do enough from check in to check out. We didn't see everything we wanted to see in Bruges so we will come back and definitely stay here again..

The hotel is beautiful, there is no doubt about that! It’s designed perfectly and it feels very luxurious. We were disappointed, however; to stay in a room that had quite a serious mould issue in the bathroom. It covered the walls and the ceiling and caused a very musty smell when the shower was on. We didn't spot this until later in the evening as we had dropped our bags and left earlier in the day to explore the beatiful city. We did contact reception to request a room switch but they didn't respond. It was a difficult nights sleep was I was worried about the affect of the mould on my breathing + chest.

Fantastic location with beautiful rooms and wonderful staff.

We arrives before check-in and received a warm welcome. Our luggage was waiting for us in our rooms when we returned later in the day. We enjoyed the canal-side terrace.

This property is right in the heart of things in historic Bruges centre.We were driving and we were directed to a secure parking garage a couple of hundred yards from the hotel after dropping our bags (prebooked with the hotel and we were advised by them that we needed to apply for a free pass to drive through pedestrianised Bruges a few days in advance- online) The welcome was warm with a complimentary drink from the bar and we were offered that afternoon to join an introductory walking tour of Bruges by manager Babette- we would thoroughly recommend this - a great introduction to Bruges with a good mix of visits to local sites, historic and cultural information- tips on local food and drink all with great humour- a very engaging host. It was useful to help us plan our itinerary over the next couple of days. Our room was not in the main hotel overlooking the canal but across the road but this had the advantage of being quieter- was very spacious and a view of a bell tower. My only criticism is the bed was a bit soft for me. Breakfast was sumptuous with something for all tastes and thoroughly recommended as was the afternoon tea.

Lovely hotel right in the centre of Bruges. Car park is situated about 100 yards away but is easy to get to. Staff were very friendly and gave us great recommendations for bars and restaurants. Location is perfect, you couldn't be anymore central. Would definitely stay again. Would recommend the boat trip which starts/stops right outside the hotel.

Very nice hotel on the canal, right in the middle of everything.

This is a lovely hotel in a prime location. It has lots of character and is very comfortable with a great staff. We plan to return.

Beautiful hotel, great location.

Lovely 15 minute walk from the train station and situated close to the main square. Canalside meals and a marvelous breakfast!

This is such a lovely hotel, the room was amazing, staff very friendly. Very clean. Great breakfast food choice of fresh hot and cold food. Really nice decor - the terrace by the canal was a nice place to have our complementary drink and nice touches like chocolate when you arrive and biscuits when you leave. We had a great time thank you! Also very convenient for attractions and close to station. Everything was a 5 minute walk from the hotel.

Easy access to many points of interest. This is a very elegant hotel.

Destaco comodidad cama,hotel bonito,desayuno no recomendable.

Beautiful hotel! My room looked out onto one of the canals. Perfect central location. Breakfast was amazing, and their little patio out back for drinks is wonderful. Overall highly-highly recommend.

Perfect hotel, great location for wandering around. Super breakfast and wonderful team. Nothing is too much trouble

Wonderful, location and staff! Breakfast was one of the best on our trip. All restaurants they recommended and reserved for us were amazing! Only drawback is older age people have a problem getting into out of their high tubs, and very low ceiling in the room downstairs-so would not recommend for people over 5’11

Wonderful hotel in a perfect location. Highly recommend the breakfast. Every staff member was delightful. I'll definitely return.

Lovely 15 minute walk from the train station and situated close to the main square. Canalside meals and a marvelous breakfast!

Beautiful location amazing and delicious breakfast cozy comfortable rooms!

Really enjoyed our stay at this hotel. It has real character and charm, provided an excellent breakfast and is located in a great quiet spot. Staff really attentive. Room, bed, coffee and shower excellent. Well worth a stay and a gem of a hotel!

Situation magnifique en plein cœur de Bruges Bon accueil et Check in Petite déception, chambres de luxe, mais dans l’annexe Grosse déception au petit déjeuner, qui pourtant a une réputation top, pas de baguette fraîche, viennoiseries surgelées et comble de tout au depart il m’a été facturé 6 euros par personne pour des œufs sur le plat !!!!! J’ai trouvé ceci inadmissible En plus la chambre de luxe avait un bain à bulles, mais qui ne fonctionnait pas Cet hôtel est magnifique mais ne mérite pas ses étoiles ! Aucune personne vraiment responsable, juste des employées qui … je suis désolée …

The location was amazing with walkability to amazing historical sites and museums. The breakfasts were vast and the staff went out of their way to accommodate my vegan needs. The staff were extremely friendly, helpful and generous with their time. We would go back and stay at this hotel in a heart-beat.