Best Western Plus Bluffton/Hilton Head Hotel

We enjoyed our stay. The hotel was nice and clean. We loved the pool. It was a little dirty so we had to clean out the dead insects. The lady working the front desk was very nice and accommodating.

This was a great place to stay with our kids. The queen suite was spacious & so clean. It seems like the hotel is new, so everything is in super great condition & it even has a new place smell. We had plenty of towels and since we used the pullout bed, the staff made sure we had extra linens and pillows. It’s a dog friendly hotel and the staff make sure it’s extra clean. I’d never know a dog was ever even on the property if I didn’t see them with my own eyes. They had a great breakfast selection & the pool was nice for the kids. It’s not right next to any restaurants, but within 10 minutes of lots of places to eat.

Dislikes: shampoo and conditioner bottles size of my thumb (one bottle per person per shower and could barely squeeze it out. The water never got super hot. The lights flashed on and off in the whole unit...they offered to move us to another unit at 10pm but we just checked out the next day, 2 days early. Manager said would refund the 2 days though; the TV was only basic satellite; the springs in the matresses were very loud. LIKES: The management; the exercise gym; the bathtub was awesome; location to Sun City; the newness of the hotel.

This place is just barely holding on. None of the ice machines worked, there were guests sitting in the hallway due to multiple people (MULTIPLE) staying in the rooms, I think they were permanent. No breakfast. If I would have known all these things in advance I would have paid more and stayed somewhere else.

The hotel was very clean. Service was great. Location was super convenient. Nice pool.

Newly built. Everything was perfect for our 1 night stay near Blufton. The breakfast had a variety of options. They also have a well equipped gym.

I stayed Tuesday the 11th till Friday the 14th. The most friendliest front desk lady greyed me got me checked in right away. Room was on 2nd floor, elevator was clean and no smell of weed ( which i was 100% grateful). Room 2 queen beds they were comfortable, clean ( yes I’m a complete bed checker) crisp clean. The bathroom was just as pleasing, water pressure was great. I felt safe ( I was traveling alone to visit my daughter at college) thank you for a wonderful stay.

I did not like that there was not a safe in our room. I did not like that the shower curtain was almost impossible to slide along the rod. I did not like that one of the beds pop like the sound of sheet metal when you lay down in it. I had one issue with staff. Our last night someone staying at the hotel had parked they large truck with trailer across all of the available parking spaces by the rear entrance. As I use a cane it was difficult for me to park farther away and transit to the door. I notified the folks at the front desk and they told me they would take care of the situation. Unfortunately the vehicle was still there the next morning. What I did like is the cleanliness and nearness of the hotel and grounds, the helpful demeanor of the staff, and the hotels location near restaurants. The morning breakfast area was kept very clean and the food and coffee were great!

Perfect stay for us! location was great, close to shopping and restaurants. The hotel was very clean, and smelled great too! Staff was very friendly.

The rooms were dated and old. Not very clean.

This place was absolutely disgusting. My partner and I check in late at night around 12 in the morning on a road trip down to the south after reading reviews that it was clean. This place couldn’t be dirtier. After checking we walked to the elevator and saw a German cockroach. Once we got to our room we found plenty more German cockroaches. The room was also filthy with crumbs on the floor and the hallways of the hotel had dirty bedding sitting outside doors, pizza boxes, and dirty shoes. My partner and I were not going to stay here so we immediately checked out and told the front desk person about the roaches. When we told her about this she said oh those little brown ones yeah I’ve been seeing those around. Clearly this has been a known issue to the hotel. Despite us checking out because of the uncleanliness of this hotel we were told that we were not going to receive a refund. We called both hotels.com which we booked through and the corporate number for Best Western along with the hotel itself and we were denied a refund from all parties and we were passed around by all of the parties as well being told that the other had to approve the refund. I am still sitting here with no refund and I have multiple pictures to show how dirty and disgusting this hotel was. One Best Westerns website they claim to care about the safety of their guest while simultaneously violating the general legal obligation to provide a safe and habitable environment for guests. Don’t stay here.

Very clean

The hotel was nice and clean, and smelled really good. The staff was wonderful. I would definitely visit again.

Quiet, friendly and helpful staff, clean rooms

Great property, clean, quiet, great breakfast, friendly staff. Convenient location!

Clean rooms friendly staff

Staff is always very helpful and friendly. Nice clean hotel!

Very clean and excellent staff!

Comfortable, quiet stay for night before weekly rental at the beach

Very nice lady at check in , room was beautiful and clean. Had a great rest and breakfast before I hit the road

The hotel was new and staff were very nice. Room was nice and roomy. We had some lake view too. Price was very reasonable. The only minus was that their bed was very noisy. Brand new furniture, but don’t know how it was so noisy

This was a great place to stay with our kids. The queen suite was spacious & so clean. It seems like the hotel is new, so everything is in super great condition & it even has a new place smell. We had plenty of towels and since we used the pullout bed, the staff made sure we had extra linens and pillows. It’s a dog friendly hotel and the staff make sure it’s extra clean. I’d never know a dog was ever even on the property if I didn’t see them with my own eyes. They had a great breakfast selection & the pool was nice for the kids. It’s not right next to any restaurants, but within 10 minutes of lots of places to eat.

Had a great overnite stay on our trip to Florida. The staff was very friendly and attentive. The room was clean and comfortable and the breakfast buffet was excellent!

Great place and staff! Only reason not 5 star is due to not being able to connect TV to In house WiFi in order to stream. We did not ask could we do this from the staff which could have answered the question. All great stay here!

Extremely clean, comf

I stayed Tuesday the 11th till Friday the 14th. The most friendliest front desk lady greyed me got me checked in right away. Room was on 2nd floor, elevator was clean and no smell of weed ( which i was 100% grateful). Room 2 queen beds they were comfortable, clean ( yes I’m a complete bed checker) crisp clean. The bathroom was just as pleasing, water pressure was great. I felt safe ( I was traveling alone to visit my daughter at college) thank you for a wonderful stay.

The property has only been open for about 6 months as of March 2025 so everything is still very new. The staff and especially Shirley, were very friendly and hardworking. The king room we had, 427, was more than adequate for a few nights. The bed was firm but comfortable and the bathroom was spotless. Diego did a superb job making up our room. Mallory always greeted us with a smile in the morning and pointed out little things around the property like the resident alligators sunbathing in the pond. There were some nice little touches like a bathroom night light and some LED lights on the light switch as you enter the room. However our LED starting blinking and it was like a strobe. I got a piece of black electric tape and ended that problem. I thought the breakfast was adequate and all the food was freshly made and the packaged products were good quality. I think they could go another step higher by having fresh oatmeal rather than microwave oatmeal. The waffle maker is always nice and we appreciated the coffee machine that gave us a cappuccino and other choices. Even though the hotel is easily accessible from 278, we couldn't detect much highway noise. We enjoyed our stay here very much and highly recommend this Best Western .

I did not like that there was not a safe in our room. I did not like that the shower curtain was almost impossible to slide along the rod. I did not like that one of the beds pop like the sound of sheet metal when you lay down in it. I had one issue with staff. Our last night someone staying at the hotel had parked they large truck with trailer across all of the available parking spaces by the rear entrance. As I use a cane it was difficult for me to park farther away and transit to the door. I notified the folks at the front desk and they told me they would take care of the situation. Unfortunately the vehicle was still there the next morning. What I did like is the cleanliness and nearness of the hotel and grounds, the helpful demeanor of the staff, and the hotels location near restaurants. The morning breakfast area was kept very clean and the food and coffee were great!

Outstanding! The night shift attendant made us coffee and breakfast at 4 am because we needed to get on the road early She is so kind and friendly thank you!

This was a great place to stay with our kids. The queen suite was spacious & so clean. It seems like the hotel is new, so everything is in super great condition & it even has a new place smell. We had plenty of towels and since we used the pullout bed, the staff made sure we had extra linens and pillows. It’s a dog friendly hotel and the staff make sure it’s extra clean. I’d never know a dog was ever even on the property if I didn’t see them with my own eyes. They had a great breakfast selection & the pool was nice for the kids. It’s not right next to any restaurants, but within 10 minutes of lots of places to eat.

Lovely hotel and staff made it even better. Rochelle the GM and the young night manager had me comfortable and felt welcome no matter the time. Being away from my family for day unexpectedly was hard but these young women helped make it easier with their warm smiles and genuine care. Will be staying again when needed.

We had a wonderful experience at our stay with Best Western Plus in Bluffton. First time traveling with our dogs. Rachel, hotel manager, made our stay so pleasant and even offered our fur babies treats at check-in. The location is perfect - close to everything while still feeling secluded with all the trees in the area. This will definitely be our stop as we drive through Bluffton again. Also have added Best Western Plus to our list of preferred hotels to stay at other locations. Thank you Rachel!

Great property, clean, quiet, great breakfast, friendly staff. Convenient location!

Staff was outstanding. Friendly, welcoming & helpful. We had a very early checkout & the night shift hospitality person made us coffee & had breakfast set for us so we could start our travels. Everyone was more accommodating than we could have asked!

Staff is always very helpful and friendly. Nice clean hotel!

Very clean and excellent staff!

I stayed Tuesday the 11th till Friday the 14th. The most friendliest front desk lady greyed me got me checked in right away. Room was on 2nd floor, elevator was clean and no smell of weed ( which i was 100% grateful). Room 2 queen beds they were comfortable, clean ( yes I’m a complete bed checker) crisp clean. The bathroom was just as pleasing, water pressure was great. I felt safe ( I was traveling alone to visit my daughter at college) thank you for a wonderful stay.

Staff is outstanding!!

Perfect stay for us! location was great, close to shopping and restaurants. The hotel was very clean, and smelled great too! Staff was very friendly.

Excellent location, very nice hotel, friendly staff.

Nice new hotel. Convenient location.

This was a great place to stay with our kids. The queen suite was spacious & so clean. It seems like the hotel is new, so everything is in super great condition & it even has a new place smell. We had plenty of towels and since we used the pullout bed, the staff made sure we had extra linens and pillows. It’s a dog friendly hotel and the staff make sure it’s extra clean. I’d never know a dog was ever even on the property if I didn’t see them with my own eyes. They had a great breakfast selection & the pool was nice for the kids. It’s not right next to any restaurants, but within 10 minutes of lots of places to eat.

The property was very clean at a very convenient location.

We had a wonderful experience at our stay with Best Western Plus in Bluffton. First time traveling with our dogs. Rachel, hotel manager, made our stay so pleasant and even offered our fur babies treats at check-in. The location is perfect - close to everything while still feeling secluded with all the trees in the area. This will definitely be our stop as we drive through Bluffton again. Also have added Best Western Plus to our list of preferred hotels to stay at other locations. Thank you Rachel!

Great property, clean, quiet, great breakfast, friendly staff. Convenient location!

Staff was super friendly. Room was uncredibly clean. I like the fact that the hotel is not on a busy road and feels very safe

The hotel was very clean. Service was great. Location was super convenient. Nice pool.

Clean, friendly good location for what we needed

Everything about this hotel was awesome except the breakfast. Food was exceptionally bland. New hotel so I suppose it will tweak its one weakness.

Malerie is so helpful! Breakfast is amazing!

This was a great place to stay with our kids. The queen suite was spacious & so clean. It seems like the hotel is new, so everything is in super great condition & it even has a new place smell. We had plenty of towels and since we used the pullout bed, the staff made sure we had extra linens and pillows. It’s a dog friendly hotel and the staff make sure it’s extra clean. I’d never know a dog was ever even on the property if I didn’t see them with my own eyes. They had a great breakfast selection & the pool was nice for the kids. It’s not right next to any restaurants, but within 10 minutes of lots of places to eat.

This place is just barely holding on. None of the ice machines worked, there were guests sitting in the hallway due to multiple people (MULTIPLE) staying in the rooms, I think they were permanent. No breakfast. If I would have known all these things in advance I would have paid more and stayed somewhere else.

It is a brand new facility and it was nice to have the staff going the extra mile to do a great job. More drawers available in the rooms would be nice and a slight upgrade to the breakfast buffet would keep it competitive with the competition.

Great property, clean, quiet, great breakfast, friendly staff. Convenient location!

Hotel was very clean and the Staff was incredibly nice and helpful. Only complaint was the breakfast. The Eggs were awful, overheard other folks saying the same thing. But I would absolutely recommend and stay at the hotel again. Thank you!

Newly built. Everything was perfect for our 1 night stay near Blufton. The breakfast had a variety of options. They also have a well equipped gym.

Front desk staff were the best ever. Breakfast was the same every day but they had all the common things. Great coffee machine.

Great place to stay and it was very peaceful and quiet.. I hate staying at hotels because of people and noise and people going in and out all hours of the night being noisy but this place was quiet and every employee spoke and said hello and goodbye as you were leaving.. breakfast was great.