Name: Tru By Hilton Bracebridge, On
Address: 320 Taylor Road, Bracebridge, Canada, Bracebridge, Ontario, CA
Price range: $99–$291 per night
Rating: 8.9

What guests think

At Tru By Hilton Bracebridge, On, guests highlight a very clean, modern, budget-minded stay with friendly staff, family-friendly spaces, and a handy location for Santa's Village and nearby shops, though a few operational hiccups appear in reviews.

Common positives include spotless rooms, a simple pool and gym, and a bright lobby with games. Recurring drawbacks are limited parking, a pool that some found cold or occasionally closed, mixed breakfast quality and early closing, and loud in-room AC or basic TVs. Overall, expect a clean, modern, no-frills stay with generally warm service and good value for families.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

New property with a small pool, gym, and a lively lobby with games; families enjoyed these. Recurring downsides are limited/shared parking, the pool often feeling cold and occasional closures or outages affecting amenities.

Related guest reviews

2

Angela

Mar 19, 2025

·

Stayed 1 night

There was nothing that I liked as this particular Tru is NOT Hilton quality in any way… The pool was green, foamy and closed - even though it was advertised as open. I specifically booked to have family pool access over a rainy March break weekend. The front desk staff refused to take any responsibility for the inconvenience and offered nothing to offset it. They claimed to be unable to make any alterations or upgrades to third party bookings and seemed especially not to value Expedia customers at all. They to recommended going to another hotel with pool access in Bracebridge (Quality Inn) but then insinuated that the very place was unclean, which seemed unprofessional and manipulative. They said I may or may not be able to get a refund if I cancelled late. In the end, I decided not to waste anymore time on my bad booking and went to the Quality Inn - which was very clean with a great pool and customer service, and even offered an upgraded room for $75 less than my “Poo” by Hilton booking.

10

Donald Saverio

Nov 23, 2025

·

Stayed 1 night

Nice modern and clean hotel. Welcomes you in with a really nice lobby. Rooms were very clean and bathroom soaps were amazing! Complimentary breakfast had lots of options (pancakes, eggs, cereals, turkey sausage, toast, bagels, etc.). Pool was clean and lots of fun with the kids. Staff were friendly and helpful. We will be going back the next time we are in Bracebridge.

6

Jaqueline

Mar 28, 2025

·

Stayed 1 night

Did NOT like the cold temperature of the pool when my daughter was in swim competition in the area and could not practice before going.

8

Kimberly

Oct 6, 2025

·

Stayed 2 nights

Comfortable beds and friendly staff. Not enough parking. Had to park in an electric vehicle spot at midnight due to no spots. Was advised they would need to have me move if someone needed it. With nowhere to park their suggestion was to park next to a pump at the gas station and get up early to move it. Not impressed with no solution

8

Jesse

Feb 1, 2026

·

Stayed 2 nights

The hotel is a few-frills trendy line. Reminds me a bit of a modern college / university dorm (in a good way). By "few frills" I mean that the rooms themselves are quite basic, boasting a modern functionalist design that prioritizes open space and straightforward, practical design elements, and "clean ability". Few frills also captures service elements such as that cleaning of the rooms is every other day. But the hotel itself has amenities like pool, workout room, and a large lobby reminiscent of a dorm common room, with foosball tables, and sitting areas to invite people to gather. The breakfast was... okay. I'd say it is a notch or two below what you would find at a Hampton Inn & Suites. I would stay here again but would skip breakfast. Everything was quite clean.

4

Jackie

Jul 30, 2025

·

Stayed 2 nights

I specifically choose this hotel for the pool lift and accessible rooms. The room was good but the pool lift didn't work. No staff knew where the charger was for the lift for 3 days i was not able to access the pool and no one knew what they were doing.

10

Muhammad

Oct 2, 2025

·

Stayed 1 night

Clean room, liked they don't have carpet in the room. Gym and pool were amazing.

8

Faraz

Jul 20, 2025

·

Stayed 2 nights

Clean property and great service. The breakfast options can be expanded a bit more. And the water in the pool was cold perhaps making it lukewarm would be better. Thanks!

2

Dave

Mar 31, 2025

·

Stayed 1 night

Checked in, the pool was closed (not told when we booked), couldn’t get a key to the room, someone had to let us in everytime we left the room. We went out and when we got back the power was out, no backup generators, we had to wait 20 minutes to get in, no tv or internet. In the morning the breakfast that was supposed to be there was not, they did have cold coffee though.

8

Teresa

Oct 14, 2025

·

Stayed 2 nights

The hotel is new and everything’s really clean. Breakfast was decent and had what we needed. The parking lot is shared with another hotel, so when it’s busy you might have to park a little farther away. Overall, it’s a nice and comfortable place to stay!

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Cleanliness

Reviews consistently praise very clean rooms and common areas, with a fresh, new feel. Housekeeping quality is generally strong.

Related guest reviews

10

Donald Saverio

Nov 23, 2025

·

Stayed 1 night

Nice modern and clean hotel. Welcomes you in with a really nice lobby. Rooms were very clean and bathroom soaps were amazing! Complimentary breakfast had lots of options (pancakes, eggs, cereals, turkey sausage, toast, bagels, etc.). Pool was clean and lots of fun with the kids. Staff were friendly and helpful. We will be going back the next time we are in Bracebridge.

10

Lisa

Oct 4, 2025

·

Stayed 1 night

Clean room, AC/heating worked well, beds were very comfortable, nice on the wall squeeze bottles for shampoo, conditioner and body wash which had nice fresh scents. Nice having tea, hot chocolate and coffee available in the lobby all day, to take up to the room.

10

Janine

Oct 4, 2025

·

Stayed 1 night

Very clean, friendly staff and perfect location. I love that there is no carpet in the rooms.

10

Stephen

Nov 25, 2025

·

Stayed 1 night

The front desk staff was excellent to deal with and very helpful. The room was very clean and the hotel location was central to dining, shopping, and only minutes from downtown Bracebridge. I will definitely stay here again.

10

Youngho

Nov 29, 2025

·

Stayed 1 night

It was very clean overall. We enjoyed breakfast and had a great time at the swimming pool with little kids. Staffs are very friendly. Such a convenient location for Santa’s village, Tims, restaurant and Walmart. I would come back here if I will visit Bracebridge next time :)

10

Shankar

Jun 26, 2025

·

Stayed 1 night

Modern and clean

10

Richard

Feb 18, 2026

·

Stayed 1 night

The room was very clean .The bed was comfortable the pool was great

10

Swathi Naidu

Oct 14, 2025

·

Stayed 2 nights

Great experience - new and clean!

10

Alison

Nov 21, 2025

·

Stayed 1 night

Clean room, easy check in and checkout, nice breakfast bar, comfortable bed and pillows.

10

Sukanya

Sep 15, 2025

·

Stayed 1 night

Excellent stay, very clean room. Highly recommended.

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Rooms

Rooms are modern, minimalist, and on the smaller side but functional, with comfortable beds for many. Several guests reported loud or hard to control AC and non-smart TVs.

Related guest reviews

10

Luigi

Sep 8, 2025

·

Stayed 1 night

The room was clean. Bed was so comfy. I wish I could’ve stayed longer

10

Raymond

Aug 28, 2025

·

Stayed 1 night

Air conditioner in room was very loud

10

RICHARD

Oct 31, 2025

·

Stayed 1 night

Nice facility. New look. Clean. Rooms not huge but adequate. Highly recommended for price and location

10

Yun Liang

Dec 31, 2025

·

Stayed 3 nights

Rooms are small but clean. The lobby is inviting. The pool is decent. The shower is not as hot as we prefer, but warm enough. The days we stayed were a full house, so breakfast was a bit overwhelming. It's a no-frills hotel, but at the top of its game.

8

Jesse

Feb 1, 2026

·

Stayed 2 nights

The hotel is a few-frills trendy line. Reminds me a bit of a modern college / university dorm (in a good way). By "few frills" I mean that the rooms themselves are quite basic, boasting a modern functionalist design that prioritizes open space and straightforward, practical design elements, and "clean ability". Few frills also captures service elements such as that cleaning of the rooms is every other day. But the hotel itself has amenities like pool, workout room, and a large lobby reminiscent of a dorm common room, with foosball tables, and sitting areas to invite people to gather. The breakfast was... okay. I'd say it is a notch or two below what you would find at a Hampton Inn & Suites. I would stay here again but would skip breakfast. Everything was quite clean.

10

k

Oct 2, 2025

·

Stayed 1 night

The hotel was very clean overall. Check-in with Mark was smooth and friendly. The room was a good size and the atmosphere was quiet, which made for a comfortable stay. The only downside is that the TV isn’t a smart TV, so no YouTube or Netflix. Breakfast included was definitely a nice bonus

8

Claudio

Jun 21, 2025

·

Stayed 3 nights

Noisy room AC, which we complained about to no avail . . . Wrecked an otherwise great stay.

8

Stephen

Jun 19, 2025

·

Stayed 3 nights

The ac was very loud making it difficult to sleep

8

Pedro

Feb 21, 2025

·

Stayed 1 night

Nice hotel, the only complaint was that we had a bad night sleep as the beds were very unconformable, there was 3 of us and we all had the same experience. Not sure if beds are new and havent been broken in yet. We stayed at hotels before and never experienced this. If refund would be an option we would take it.

10

Tracey

Sep 8, 2025

·

Stayed 2 nights

I loved the bench in the room for suitcases and sitting to put on and take off shoes. Everything was very clean. We just had a problem with temp control in the room. Air was so powerful that at 73 it was very cold. Within a short time it was freezing in the room. It was only 63 outside. You had to put the temp to 74 to stop the cold air. Then after and hr or 2 it was getting warm. Then you had to change the temp. We were constantly changing the temp.

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Service

Staff are widely described as friendly and helpful, with smooth check-ins and attentive front-desk support. A few guests noted poor handling during outages and isolated rude interactions.

Related guest reviews

8

Bart

Aug 6, 2025

·

Stayed 1 night

The gentleman at the front desk Mark was great. Explained everything well and was available for towels for the pool to tv setup. Thanks Mark, you made our stay great with the grandkids.

8

Jessica

Nov 23, 2025

·

Stayed 1 night

The hotel is a pretty standard hotel for this brand but the woman who checked us in was very friendly and helpful. She gave all the information in a great attitude. 5 stars for her.

10

Donald Saverio

Nov 23, 2025

·

Stayed 1 night

Nice modern and clean hotel. Welcomes you in with a really nice lobby. Rooms were very clean and bathroom soaps were amazing! Complimentary breakfast had lots of options (pancakes, eggs, cereals, turkey sausage, toast, bagels, etc.). Pool was clean and lots of fun with the kids. Staff were friendly and helpful. We will be going back the next time we are in Bracebridge.

10

Wayne and Joan

Oct 20, 2025

·

Stayed 1 night

Great staff, lobby functional, good breakfast.

10

Nicole

Oct 19, 2025

·

Stayed 1 night

Breakfast staff went above and beyond!

2

Shefali

Sep 6, 2025

·

Stayed 1 night

Nicole was the concierge and was very disrespectful and not welcoming at all. I don’t recommend coming to this property. Please stay away. Thank you.

10

Jim

Nov 19, 2025

·

Stayed 1 night

Room is nice, Christian at the front desk was great

6

Vikky

May 26, 2025

·

Stayed 1 night

Power went out, no generators came on Staff certainly didn’t make you feel welcome- very cold and standoff ish

10

Stephen

Nov 25, 2025

·

Stayed 1 night

The front desk staff was excellent to deal with and very helpful. The room was very clean and the hotel location was central to dining, shopping, and only minutes from downtown Bracebridge. I will definitely stay here again.

10

Yumna

Nov 11, 2025

·

Stayed 1 night

I had a great stay at Tru by Hilton! The hotel was clean, comfortable, and welcoming. The staff were very friendly and helpful, especially Christian, who went above and beyond to make sure everything was perfect during my stay. I highly recommend this hotel and would definitely come back again!

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Location

Convenient for Santa’s Village and near highway access, restaurants, gas, and big-box stores. Not right downtown; walking can take around 15–20 minutes, so a car helps.

Related guest reviews

10

Daniel

Sep 22, 2025

·

Stayed 2 nights

A great hotel. We are walkers, so for us, it was 17 minutes to downtown for shopping. Loved it.

10

RICHARD

Oct 31, 2025

·

Stayed 1 night

Nice facility. New look. Clean. Rooms not huge but adequate. Highly recommended for price and location

10

Tracey

Jul 25, 2025

·

Stayed 5 nights

Clean hotel and service was great. It is a little out of the way from downtown. It claims it's a 10 minute walk but it's closer to 20.

10

Stephen

Nov 25, 2025

·

Stayed 1 night

The front desk staff was excellent to deal with and very helpful. The room was very clean and the hotel location was central to dining, shopping, and only minutes from downtown Bracebridge. I will definitely stay here again.

10

Youngho

Nov 29, 2025

·

Stayed 1 night

It was very clean overall. We enjoyed breakfast and had a great time at the swimming pool with little kids. Staffs are very friendly. Such a convenient location for Santa’s village, Tims, restaurant and Walmart. I would come back here if I will visit Bracebridge next time :)

8

Linda

Jul 24, 2025

·

Stayed 2 nights

Close to Hwy, Tim's, Walmart Only one thing I would've liked. To be able to order a movie.

10

Kevin

Aug 17, 2025

·

Stayed 1 night

This is a really great hotel! Close to downtown bracebridge which offers a lot of food options. About 10 mins away from Santa's village. The staff are really friendly and helpful. The hotel is clean and offers a decent breakfast. My only complaint is that breakfast could have ended at 10am instead of 9am for late risers. We loved all the board games in the lobby and the cozy sitting areas. They also had a really nice selection of snacks and drinks. Great hotel!

8

Robin

Aug 17, 2025

·

Stayed 2 nights

Needed a car to get to downtown.

10

Tim

Feb 11, 2025

·

Stayed 1 night

Great location right off highway. Clean, comfortable.

10

Barb

Sep 4, 2025

·

Stayed 1 night

New hotel. Good location.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is included and often described as good with decent variety and Lavazza coffee. Experiences vary, with comments about early closing at 9am, crowded service, and occasional cold or subpar hot items.

Related guest reviews

8

Cyril

Jul 28, 2025

·

Stayed 1 night

Room was very clean and comfortable breakfast was good eggs terrible cold couldn’t eat

10

Rick

Nov 30, 2025

·

Stayed 1 night

The price was good and the room very clean and comfortable. Breakfast was very good. Lavazza coffee is a nice touch.

8

Alison

Aug 5, 2025

·

Stayed 8 nights

The bed was very comfortable! The bed coverings were odd, frequently becoming separated from the semi-enclosing coverlet. We needed help getting our covers to make sense. The food was pretty good. They had a variety of options. There's only so much you can do with warming-tray scrambled eggs. The one day they had a "quiche" option was good.

8

jessica

Jul 16, 2025

·

Stayed 1 night

The hotel was nice. the breakfast was horrible. My eggs were still frozen and the sausage was terrible. Prison food! Most people through out their breakfast. The pool was fun and everything was new and clean. I would stay again, but not have the breakfast.

8

Jesse

Feb 1, 2026

·

Stayed 2 nights

The hotel is a few-frills trendy line. Reminds me a bit of a modern college / university dorm (in a good way). By "few frills" I mean that the rooms themselves are quite basic, boasting a modern functionalist design that prioritizes open space and straightforward, practical design elements, and "clean ability". Few frills also captures service elements such as that cleaning of the rooms is every other day. But the hotel itself has amenities like pool, workout room, and a large lobby reminiscent of a dorm common room, with foosball tables, and sitting areas to invite people to gather. The breakfast was... okay. I'd say it is a notch or two below what you would find at a Hampton Inn & Suites. I would stay here again but would skip breakfast. Everything was quite clean.

10

Gary

Oct 12, 2025

·

Stayed 2 nights

superb breakfast and friendly, helpful staff

10

Nicole

May 18, 2025

·

Stayed 2 nights

As our stay was very comfortable, the room is very narrow. We also found how greedy people are at breakfast, they were hording the fruits and everything else. I watched a couple take 4 yogurts then come back from their room and took 4 more. One man took all the bananas. Its ridiculous and i had to request some hard boiled eggs and most of the bread was gone and what was there would not toast

2

Dave

Mar 31, 2025

·

Stayed 1 night

Checked in, the pool was closed (not told when we booked), couldn’t get a key to the room, someone had to let us in everytime we left the room. We went out and when we got back the power was out, no backup generators, we had to wait 20 minutes to get in, no tv or internet. In the morning the breakfast that was supposed to be there was not, they did have cold coffee though.

8

Joe

Jun 28, 2025

·

Stayed 1 night

For the price point this is good value for the money. The hotel is new and very clean. The free breakfast was appriciated. Unlimited Lavazza coffee in the lobby was great.

10

Larry

Jan 31, 2026

·

Stayed 1 night

Beautiful new hotel, highly recommend. Full house when we were there, would like to see a better deal when there is a festivity on in Bracebridge. Also I’d like to see the breakfast time closed later, not 9am.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $148	2	3
4 $156	5 $148	6 $146	7 $156	8	9 $238	10
11	12 $149	13 $174	14 $147	15 $114	16	17 $203
18 $112	19 $99	20 $102	21 $127	22 $115	23 $142	24 $188
25 $101	26 $99	27 $99	28 $102	29 $102	30 $122	31 $119

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $137	18 $192	19 $207
20 $126	21 $131	22 $121	23 $113	24 $129	25 $291	26
27 $145	28 $180	29 $186	30 $166

Select dates to see prices and availability

About this property

Location

Room options

Room, 2 Queen Beds

Room, 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 2 Queen Beds, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru By Hilton Bracebridge, On

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Prices for upcoming dates