Quality Inn & Suites McAlester on Hwy 69

Cleanliness was ok, breakfast was good, was double charged an incidental of $50. They added one to my room total and charged an additional to my card. Was refunded the one on my room charge pretty quick but the other one took several days to fall off my card. No toilet paper in the bathroom in the room and there was not an extra roll to replace it. Elevator was sketchy and made loud noises when it went up and before it came to a stop. Old dated equipment in the room, TV and no modern plug ins for devices.

Under construction, I'm sure it will be much better when finished. Bed sheet safety pinned to window!

This place needs to be updated. It is tired. The elevator sounds like it is on its last legs, no rack for suitcase. Breakfast was ok but not great. We expected more for the price.

Bedbug alert!! Concerns/issues with this hotel- 1) Attention to detail - first thing I saw after checking in was the 'Buisiness Center ' sign. Minor typo, but made me wonder about the attention to detail. 2) I was directed to the elevator. Sign on the elevator said it was out of order. 3) The key card didn't work so had to take stairs from 3rd floor to 1st floor. Re-coded the card, back up the steps. Not the easiest trek after hip replacement and carrying luggage. Still didn't work. Clerk came up to assist. Great! I never would have thought to insert the card upside down. Instructions would have helped. Minor annoyance. 4) BEDBUGS!!!!! When I reported to the manager I was told that I only saw one so that's acceptable. They do a thorough cleaning if the guests say they see hundreds. Not acceptable to me. I paid for a service and I expect cleanliness. I was left with the impression that bedbugs are common at this hotel. Never coming back to this hotel!!!!!!

Website indicated pool...no pool. Keys deactivated in the middle of our stay. No breakfast attendant; some items were empty for a while. Beds were horrible, super soft, but hard, also very lumpy and creeky.