Name: Hilton Garden Inn Walnut Creek
Address: 490 Lawrence Way, Downtown Walnut Creek, Walnut Creek, California, United States of America, Walnut Creek, Contra Costa County, US
Price range: $144–$289 per night
Rating: 9.3

What guests think

At Hilton Garden Inn Walnut Creek, travelers frequently praise the new-feeling, very clean property, spacious comfortable rooms, and friendly, professional staff, while noting mixed experiences with on-site dining, occasional service lapses, and some location trade-offs for walkability and access.

The gym earns praise, the pool and hot tub are appreciated though the hot tub was occasionally out of service, and parking is straightforward but comes with a fee. On-site dining operates with limited hours and periodic understaffing; breakfast is not included and food quality and service range from very good to underwhelming. Some guests reported inconsistent housekeeping during multi-night stays and a few check-in or reservation frustrations. Expect a clean, modern stay with strong comforts, best suited to travelers arriving by car.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests praise the well-equipped gym and appreciate the pool and hot tub, though the hot tub was occasionally out of service. On-site bar and restaurant hours can be limited with understaffing at times, and parking is easy but paid.

Related guest reviews

10

Tim

Aug 1, 2025

·

Stayed 4 nights

Excellent exercise room. The pool was in the shade of the hotel most of the afternoon. Great staff. Breakfast was best omelette I've had in a long time. Rather noisy outside with BART passing by frequently. One annoying aspect of the bathroom was there were no racks to hang towels other than in the shower itself. So hand towels and bath towels rarely dried and typically ended on the floor.

10

Irfan

Sep 14, 2025

·

Stayed 3 nights

Great stay, new hotel, helpful staff, clean and good location. The $10/night for parking felt unnecessary...but ehh what can you do.

10

Mary

Jul 11, 2025

·

Stayed 3 nights

Clean, staff was friendly and attentive, everything needed right there. Nice gym and equipment for a quick workout! Highly recommend

8

Latisha

Jul 1, 2025

·

Stayed 3 nights

My carpet had stains. I did let the front desk know and they offered to have someone come in to clean. I declined. I was disappointed to learn this location does not offer free breakfast and parking like the other Hilton hotels. I paid $10 per day to park.

10

Laurence

Sep 14, 2025

·

Stayed 1 night

Bright, fresh property w good parking. Excellent welcome on (early) check in. A bit far from downtown core to walk. For aome reason on a Saturday bar was never open. Big rooms well appointed. Pool and hot tub both good.

8

Wendy

Jun 15, 2025

·

Stayed 1 night

Wish I knew prior that the hot tub wasn’t working. We were all ready to jump in and to our surprise it was freezing.

10

Amit

Oct 12, 2025

·

Stayed 2 nights

New hotel (or at least it felt brand new), clean well apportioned rooms, very comfortable. The only not so great thing is that their food and beverage services are only from 5pm until 10pm, except because of staffing (people being late or not knowing how to do their jobs, I.e. it seemed that they were learning the ins and outs of the job, not that they were incompetent) that’s actually more like 5:45pm to 9:30pm. I would consider staying here again next time I’m in the area but it would also consider other choices as well.

6

Pat

Jul 2, 2025

·

Stayed 1 night

I wanted to order dinner, but at the window I was told to wait for a waitress. Sat down with menu and waited. They saw me and kept on talking (only 1 other couple in the place) At the bar the drink menu was way too limited.

10

Amanda

Nov 5, 2025

·

Stayed 1 night

Great room , easy parking and loved the overall vibe of the hotel.

8

Kathryn

Oct 26, 2025

·

Stayed 2 nights

This hotel still feels very new and it was overall a great experience. Comfortable and clean rooms, we always appreciate a variety of types of pillows. The bar and restaurant were a little understaffed the night we visited, but the staff were helpful and friendly. It's around fast casual level food. The hotel itself is in kind of an odd place, just before a freeway entrance, we were a little confused in finding it.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently describe the property and rooms as very clean and new-feeling. However, multiple guests reported inconsistent housekeeping during multi-night stays, and one noted a strong deodorizer scent.

Related guest reviews

10

Jason

Nov 18, 2025

·

Stayed 1 night

Clean rooms, orderly management, friendly staff

4

Leo

Jul 28, 2025

·

Stayed 3 nights

Out of the three nights we stayed in the rooms, only the first night the room was cleaned. No one came after. Told the front desk the third night and all they offered was Reward Points and a box of candy! I can’t even redeem the points after 30 days having an account active. It wasn’t only my room that wasn’t cleaned! I had my parents and my brother in two different rooms! All with the same problem both nights

10

Adam

May 4, 2025

·

Stayed 1 night

Nice, clean and brand new!

8

Phuong Thao

Sep 27, 2025

·

Stayed 1 night

Hotel is new so it is very clean. Front desk staff was very courteous.

10

Belen

Sep 15, 2025

·

Stayed 4 nights

Excellent hotel and excellent service. Hotel is also very clean.

10

Brian

Dec 24, 2025

·

Stayed 3 nights

Nice spacious room, clean, and great staff.

10

Royce

Aug 24, 2025

·

Stayed 3 nights

The hotel is still very new and clean.

10

Kimberly

Sep 11, 2025

·

Stayed 2 nights

So clean! New accommodations. Staff friendly.

10

Denice

May 14, 2025

·

Stayed 6 nights

The property was very clean and well cared for and the staff was very friendly

4

Rodora Jane

Jun 17, 2025

·

Stayed 3 nights

This hotel has the advantage of being new, with clean and functioning facilities, but its housekeeping services fall short. Despite my daily requests to both housekeeping and the front desk, I didn't receive a full service during my 3-night stay. I was given conflicting information about the service schedule, with a housekeeper saying it's upon request and a front desk staff member saying it's every other day. Sadly, my requests fell on deaf ears, and I will not be returning here.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, spacious, and comfortable, with many praising the beds and pillows.

Related guest reviews

10

Tim

Aug 1, 2025

·

Stayed 4 nights

Excellent exercise room. The pool was in the shade of the hotel most of the afternoon. Great staff. Breakfast was best omelette I've had in a long time. Rather noisy outside with BART passing by frequently. One annoying aspect of the bathroom was there were no racks to hang towels other than in the shower itself. So hand towels and bath towels rarely dried and typically ended on the floor.

10

Laurence

Sep 14, 2025

·

Stayed 1 night

Bright, fresh property w good parking. Excellent welcome on (early) check in. A bit far from downtown core to walk. For aome reason on a Saturday bar was never open. Big rooms well appointed. Pool and hot tub both good.

10

James

Dec 6, 2025

·

Stayed 2 nights

Nice room layout. Friendly staff all around. Daily housekeeping!! Only issue was less than idea water pressure.

10

Elizabeth

Jun 3, 2025

·

Stayed 1 night

Love the pillows

10

Patrick

Sep 21, 2025

·

Stayed 2 nights

My wife has some hip/back issues and uses a walker and walking sticks. Your room was spacious and accommodating, whereas our Marriott motel in Barstow was not. WE truly enjoyed our room and the staff service in Walnut Creek Hilton.

10

Amanda

Nov 5, 2025

·

Stayed 1 night

Great room , easy parking and loved the overall vibe of the hotel.

8

Kathryn

Oct 26, 2025

·

Stayed 2 nights

This hotel still feels very new and it was overall a great experience. Comfortable and clean rooms, we always appreciate a variety of types of pillows. The bar and restaurant were a little understaffed the night we visited, but the staff were helpful and friendly. It's around fast casual level food. The hotel itself is in kind of an odd place, just before a freeway entrance, we were a little confused in finding it.

10

David

Sep 14, 2025

·

Stayed 1 night

Spacious room. Supportive queen beds. Coffee maker, microwave, fridge. Lots of shelf space in room and bathroom. Plenty of electrical outlets.

10

John

May 12, 2025

·

Stayed 1 night

Very clean and modern.

10

Riaz

Sep 8, 2025

·

Stayed 1 night

Very comfortable and convenient.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, professional, and accommodating. There are occasional frustrations with restaurant staffing, digital check-in or reservation issues.

Related guest reviews

10

Irfan

Sep 14, 2025

·

Stayed 3 nights

Great stay, new hotel, helpful staff, clean and good location. The $10/night for parking felt unnecessary...but ehh what can you do.

10

SHARON

Dec 29, 2025

·

Stayed 1 night

Nice modern hotel and very friendly staff

8

mark

Oct 27, 2025

·

Stayed 1 night

Digital check-in didn’t work. Needed to wait until after 5pm to check in.

10

Patricia

Aug 26, 2025

·

Stayed 1 night

We. Had multiple hospital visits and Hilton was very accommodating and went out of their way to help

10

Kaye

Oct 6, 2025

·

Stayed 2 nights

The staff were very friendly, professional and helpful.

6

Pat

Jul 2, 2025

·

Stayed 1 night

I wanted to order dinner, but at the window I was told to wait for a waitress. Sat down with menu and waited. They saw me and kept on talking (only 1 other couple in the place) At the bar the drink menu was way too limited.

10

Belen

Sep 15, 2025

·

Stayed 4 nights

Excellent hotel and excellent service. Hotel is also very clean.

10

Brian

Dec 24, 2025

·

Stayed 3 nights

Nice spacious room, clean, and great staff.

10

Seinj

May 31, 2025

·

Stayed 1 night

Lindsay provides outstanding customer service!! she’s friendly, patient, and always went the extra mile to help. A true asset to the team! I will definitely book here again.

4

Josh

Jun 16, 2025

·

Stayed 1 night

I booked two rooms at this hotel through Hotels.com approximately two months in advance. When I arrived, I was informed that one of the rooms had been canceled. The reason for the cancellation was unclear and not explained. While the hotel did have a room available, they did not honor the original rate I had secured at the time of booking. Instead, I was charged the current, higher rate. The on-site staff contacted the manager, who was not present at the time. Despite being made aware of the situation, the manager declined to match the original booking rate. Initially, the situation was frustrating. Looking back, I’m more puzzled by how the cancellation happened and why the rate couldn’t be honored, given the circumstances.

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Location

Location is convenient for drivers and close to town for some, but several guests found it difficult to find, not very walkable, and a bit far from the downtown core.

Related guest reviews

10

Claudia

Sep 7, 2025

·

Stayed 2 nights

Clean room. Breakfast would have been nice to be included. Because there is not much around for easy access

8

Judy

Aug 1, 2025

·

Stayed 2 nights

Property was very nice and clean, but not a walkable area. Further away from retail shopping than I thought.

10

Laurence

Sep 14, 2025

·

Stayed 1 night

Bright, fresh property w good parking. Excellent welcome on (early) check in. A bit far from downtown core to walk. For aome reason on a Saturday bar was never open. Big rooms well appointed. Pool and hot tub both good.

10

Jacqueline

May 26, 2025

·

Stayed 2 nights

Brand new, centrally located in Walnut Creek. Easy access to days. Friendly staff and best of all they accept dogs!

10

Natalie

Sep 2, 2025

·

Stayed 1 night

Good location

10

John

Aug 1, 2025

·

Stayed 4 nights

Great new clean place to stay in Walnut Creek! Close to Broadway Plaza, Lafayette, Napa, Sonoma-you name it. We are originally for the east bay, up from Palm Springs to visit friends and stumbled upon the best place to stay! Prices are great too!

10

Jeremy

Aug 31, 2025

·

Stayed 1 night

Very clean and staff was nice. It’s 4 years old, but still smells like new construction. Great location and good value.

8

Kathryn

Oct 26, 2025

·

Stayed 2 nights

This hotel still feels very new and it was overall a great experience. Comfortable and clean rooms, we always appreciate a variety of types of pillows. The bar and restaurant were a little understaffed the night we visited, but the staff were helpful and friendly. It's around fast casual level food. The hotel itself is in kind of an odd place, just before a freeway entrance, we were a little confused in finding it.

8

Steve

Sep 16, 2025

·

Stayed 8 nights

Good conservative property. A bit difficult to get to, but courteous staff and large rooms.

10

Mary

Aug 28, 2025

·

Stayed 3 nights

Property is exceptional and located close to town, very clean and maintained

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AI-generated summary based on recent guest reviews

Dining

On-site dining has limited evening hours and is sometimes understaffed, with a limited drink menu reported. Breakfast is not included and feedback on food ranges from excellent to disappointing.

Related guest reviews

10

Tim

Aug 1, 2025

·

Stayed 4 nights

Excellent exercise room. The pool was in the shade of the hotel most of the afternoon. Great staff. Breakfast was best omelette I've had in a long time. Rather noisy outside with BART passing by frequently. One annoying aspect of the bathroom was there were no racks to hang towels other than in the shower itself. So hand towels and bath towels rarely dried and typically ended on the floor.

10

Claudia

Sep 7, 2025

·

Stayed 2 nights

Clean room. Breakfast would have been nice to be included. Because there is not much around for easy access

10

Eric N

Oct 6, 2025

·

Stayed 2 nights

Breakfast was not great, considering it was not included and was not great! I’ve had included breakfast that were much better at other hotels.

10

Laurence

Sep 14, 2025

·

Stayed 1 night

Bright, fresh property w good parking. Excellent welcome on (early) check in. A bit far from downtown core to walk. For aome reason on a Saturday bar was never open. Big rooms well appointed. Pool and hot tub both good.

10

Tamara H

Aug 1, 2025

·

Stayed 1 night

New hotel so everything was nice and in good condition. Since we checked in around 8 pm it was so convenient to get a drink and a bite to eat at the lobby restaurant. Beds were comfortable and staff were friendly and welcoming. Would stay again.

10

Amit

Oct 12, 2025

·

Stayed 2 nights

New hotel (or at least it felt brand new), clean well apportioned rooms, very comfortable. The only not so great thing is that their food and beverage services are only from 5pm until 10pm, except because of staffing (people being late or not knowing how to do their jobs, I.e. it seemed that they were learning the ins and outs of the job, not that they were incompetent) that’s actually more like 5:45pm to 9:30pm. I would consider staying here again next time I’m in the area but it would also consider other choices as well.

6

Pat

Jul 2, 2025

·

Stayed 1 night

I wanted to order dinner, but at the window I was told to wait for a waitress. Sat down with menu and waited. They saw me and kept on talking (only 1 other couple in the place) At the bar the drink menu was way too limited.

8

Marcia

Sep 12, 2025

·

Stayed 1 night

Couldn’t accommodate later breakfast.

8

Kathryn

Oct 26, 2025

·

Stayed 2 nights

This hotel still feels very new and it was overall a great experience. Comfortable and clean rooms, we always appreciate a variety of types of pillows. The bar and restaurant were a little understaffed the night we visited, but the staff were helpful and friendly. It's around fast casual level food. The hotel itself is in kind of an odd place, just before a freeway entrance, we were a little confused in finding it.

6

Fatana

Aug 15, 2025

·

Stayed 2 nights

Very difficult to find the hotel. Not gd food or gd restaurant.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $205
20 $173	21 $187	22 $193	23 $208	24 $208	25 $274	26 $245
27 $144	28 $153	29 $164	30 $164

Su	Mo	Tu	We	Th	Fr	Sa
				1 $154	2 $153	3 $162
4 $145	5 $161	6 $162	7 $195	8 $185	9 $289	10 $256
11 $177	12 $182	13 $180	14 $204	15 $180	16 $199	17 $204
18 $181	19 $152	20 $167	21 $158	22 $155	23 $148	24 $184
25 $145	26 $152	27 $153	28 $155	29 $152	30 $148	31 $148

Hilton Garden Inn Walnut Creek

About this property

Location

Room options

Room, 1 King Bed, Accessible (Mobility & Hearing, 3X3 Shower)

Room, 1 King Bed

Room, 2 Queen Beds, Accessible (Mobility & Hearing, 3X3 Shower)

Room, 2 Queen Beds, Mobility Accessible (3X3 Shower)

Room, 2 Queen Beds

Room, 2 Queen Beds, Hearing Accessible

Room, 2 Queen Beds, Accessible Bathtub

Room, 1 King Bed, Hearing Accessible

Guest reviews of Hilton Garden Inn Walnut Creek

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Walnut Creek

Prices for upcoming dates