What type of breakfast is offered and what are the serving hours?

A complimentary full breakfast is included. Serving hours are not specified.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of CHF 40.00 per pet, per day. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 15:00 and check-out is at 12:00. Early or late check-in/check-out availability may incur additional charges and should be requested in advance.

Are airport shuttle services available?

Airport shuttle services are available for a surcharge. Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features does the hotel offer?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific accessibility features for bathrooms are not detailed.

Where is the hotel located in relation to key landmarks?

The hotel is located in Zermatt City Centre, just steps from Zermatt-Matterhorn Ski Paradise and Matterhorn Museum. It is 0.1 km from Zermatt-Furi Gondola and 0.2 km from Zermatt - Furi.

Does the hotel have a swimming pool?

Yes, the hotel has both indoor and outdoor swimming pools, including an outdoor heated pool. The seasonal pool is open from December to September, and pool access is available from 7:30 AM to 8:00 PM.

What are the hotel's policies for guests staying with children?

Children are allowed at the hotel. One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of CHF 200.00 per night. Advance request or confirmation is required for rollaway beds. Cribs are not mentioned as available.

Mont Cervin Palace Hotel in Zermatt

Average nightly price at Mont Cervin Palace by month, last 12 months (USD)
Month	Average price
January	US$1,238
February	US$1,206
March	US$1,077
April	US$1,128
June	US$721
July	US$704
August	US$780
September	US$941
December	US$1,343

What guests think

At Mont Cervin Palace, guests repeatedly praise the central Zermatt location, exceptional and welcoming service, comfortable rooms—many with Matterhorn views—and strong facilities like a warm spa and beautiful pool, creating memorable stays for couples, families, and friends.

Breakfast and on-site dining receive frequent praise, though one guest found a restaurant too bright with underwhelming service. While most experiences are seamless, a few reviews note issues such as a hot-water outage, inconsistent room allocation and views, and one serious report of lost items without satisfactory resolution. Expect a high-end stay with personalized touches.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight a warm, well regarded spa and a beautiful pool. Outdoor seating and relaxing spaces are appreciated.

Related guest reviews

10

Ann

1 Feb 2023

·

Stayed 5 nights

The facilities and staff were outstanding.

10

Hesky

3 Feb 2024

·

Stayed 6 nights

A renowned establishment that lived up to its reputation. Beautiful pool and convenient ski room and facilities

10

Minnekis

8 Aug 2025

·

Stayed 2 nights

Top notch property all around. Situated in the heart of Zermatt. Very attentive staff. Wonderful experience. We would definitely stay here again.

10

louis

13 Sept 2024

·

Stayed 2 nights

Located in the heart of Zermatt. Beautiful view of the Matterhorn from our window. Very accommodating staff. Breakfast was really great . Out door area to sit and drink was also great. recommend

10

Beth

5 Apr 2024

·

Stayed 1 night

The property is gorgeous! What makes this property stand out is the exceptional service from the staff. From the concierge desk, to the reception staff to the spa/pool desk attendant, to the restaurant servers and management to the shuttle service, we received truly excellent care and attention. We will be back!

10

Nicole

24 Aug 2024

·

Stayed 1 night

10/10 hotel! Amazing property and amenities. Their attention to detail when it comes to hospitality is top notch. Every staff member was exceptionally helpful and kind. Next time we return to Zermatt we will definitely choose to come back to this hotel!

6

Antonieta

23 Jan 2024

·

We couldn’t take a shower because our side of the hotel did not have HOT water only cold. They gave us a piece of chocolate to “compensate” totally unacceptable

10

Sofia

21 Jan 2025

·

Stayed 3 nights

Everything was perfect, and the activities were incredible!

10

James

6 Jul 2025

·

Stayed 4 nights

Extraordinary staff. Lots of wonderful places to sit, dine, relax. Fantastic breakfast. Central location. Classy place!

8

Steve

30 Dec 2024

·

Stayed 6 nights

This is a very special hotel in a special location of Zermatt. All staff are wonderful and happy and helpful Spa is brilliant and the water is nice and warm

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Cleanliness

Not enough information in reviews.

Related guest reviews

6

Jorge

23 Dec 2024

·

Stayed 2 nights

Não fazem reposição de itens básico de banho , tive de entrar em contato mais de uma vez com o room service para ser atendido

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10

ATSUKO

16 Jul 2025

·

Stayed 4 nights

部屋から見えたマッターホルンは絶景で夜明けや朝日に輝くマッターホルンなど様々な表情を満喫出来た。メインのバーンホフ通り沿いのとても便利なロケーションでどの展望台に行くにも便利でレストランやカフェも近くに多数あった。部屋も広く清潔でとても快適に過ごせた。スタッフの方も親切で炭火焼のレストランや朝食も美味しく忘れられない滞在となった。

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6

Antonieta

23 Jan 2024

·

We couldn’t take a shower because our side of the hotel did not have HOT water only cold. They gave us a piece of chocolate to “compensate” totally unacceptable

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable and well appointed, with many offering Matterhorn views; some areas feel older alongside renovated spaces. A few guests were disappointed by room allocation or views.

Related guest reviews

8

May

25 Sept 2023

·

Stayed 2 nights

The property was nice. I was very disappointed in my check in. I reserved and paid for 3 rooms. I was traveling with a group of 6 ladies. I had to check us all in as I had reserved and paid for the rooms. The other rooms were available on arrive and on the 5th floor with a lovely view of the mountains. My room wasn't available for a couple of hours and I was put in a room on the second floor overlooking the roof of the property. I was never asked if I wanted one of the nicer rooms. I'm glad my traveling friends got a super nice room but was very disappointed in my room. Bathroom was half the size of the others as well. I asked to be moved to the same floor the others were on but was told it would be an additional $1000 swiss francs. They knew we were traveling together. I thought this could have been handled better. The receptionist was a very sweet person and the manager, who I asked to speak with was also professional and nice. I was just disappointed they didn't make accomodations for my request.

10

louis

13 Sept 2024

·

Stayed 2 nights

Located in the heart of Zermatt. Beautiful view of the Matterhorn from our window. Very accommodating staff. Breakfast was really great . Out door area to sit and drink was also great. recommend

10

KEITH

31 Aug 2024

·

Stayed 2 nights

Everything was excellent, the service, food, everything. There was never a time where I felt like my needs were not being met. The room was also fantastic with a great view.

10

ATSUKO

16 Jul 2025

·

Stayed 4 nights

部屋から見えたマッターホルンは絶景で夜明けや朝日に輝くマッターホルンなど様々な表情を満喫出来た。メインのバーンホフ通り沿いのとても便利なロケーションでどの展望台に行くにも便利でレストランやカフェも近くに多数あった。部屋も広く清潔でとても快適に過ごせた。スタッフの方も親切で炭火焼のレストランや朝食も美味しく忘れられない滞在となった。

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10

Peter

20 Aug 2024

·

Stayed 1 night

The hotel is absolutely beautiful, nicely renovated, extremely comfortable and has all the modern conveniences. The only slight disappointment was the restaurant. It was too brightly lit, lacking ambiance and the service was disappointing.

10

Livija

15 Mar 2025

·

Stayed 4 nights

Wonderful hotel in the heart of Zermatt. Amazing view of Matterhorn. Very good staff.

10

Manav

13 Sept 2024

·

Stayed 3 nights

Great hospitality by the staff specially Verissimo, Sandro and Louis. Part of Property is old but hospitality by these individuals made it worth staying there.

10

Jeffrey

8 Apr 2023

·

Stayed 6 nights

Awesome staff. Beautiful room. Excellent views!

10

Charles

27 Jun 2025

·

Stayed 2 nights

Beautiful, classic Swiss hotel. Superb service and beautifully appointed rooms. Outstanding, Michelin star restaurant.

10

John

30 Mar 2025

·

Stayed 3 nights

Great location, view and hotel staff!

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Service

Service is widely praised as friendly, attentive and professional across departments, including concierge, reception, shuttle and bar. Isolated complaints concern the handling of a theft report and dissatisfaction with room assignment.

Related guest reviews

10

Minnekis

8 Aug 2025

·

Stayed 2 nights

Top notch property all around. Situated in the heart of Zermatt. Very attentive staff. Wonderful experience. We would definitely stay here again.

8

May

25 Sept 2023

·

Stayed 2 nights

The property was nice. I was very disappointed in my check in. I reserved and paid for 3 rooms. I was traveling with a group of 6 ladies. I had to check us all in as I had reserved and paid for the rooms. The other rooms were available on arrive and on the 5th floor with a lovely view of the mountains. My room wasn't available for a couple of hours and I was put in a room on the second floor overlooking the roof of the property. I was never asked if I wanted one of the nicer rooms. I'm glad my traveling friends got a super nice room but was very disappointed in my room. Bathroom was half the size of the others as well. I asked to be moved to the same floor the others were on but was told it would be an additional $1000 swiss francs. They knew we were traveling together. I thought this could have been handled better. The receptionist was a very sweet person and the manager, who I asked to speak with was also professional and nice. I was just disappointed they didn't make accomodations for my request.

10

Beth

5 Apr 2024

·

Stayed 1 night

The property is gorgeous! What makes this property stand out is the exceptional service from the staff. From the concierge desk, to the reception staff to the spa/pool desk attendant, to the restaurant servers and management to the shuttle service, we received truly excellent care and attention. We will be back!

10

Philip

16 Jan 2026

·

Stayed 5 nights

Well situated and excellent staff.

10

Daniel

30 Jul 2024

·

Stayed 2 nights

Unbelievable place. Staff were the nicest I've ever experienced from the moment we stepped off the train. Recommend this place highly!

10

Andrew

3 Aug 2025

·

Stayed 2 nights

Excellent service with friendly and attentive staffs. From train station pick up, check in, restaurant booking, room services, concierge, bar service, to check out with proper Swiss send off, the whole experience was just amazing. Our family had such a great time and was very memorable. Highly recommend for others when visiting Zermatt, and definitely our choice when visiting next.

10

James

6 Jul 2025

·

Stayed 4 nights

Extraordinary staff. Lots of wonderful places to sit, dine, relax. Fantastic breakfast. Central location. Classy place!

10

Charles

27 Jun 2025

·

Stayed 2 nights

Beautiful, classic Swiss hotel. Superb service and beautifully appointed rooms. Outstanding, Michelin star restaurant.

10

Stephanie

12 Jul 2024

·

Stayed 1 night

Claudio and the staff were all amazing. Professional and super efficient yet with a homey atmosphere for a very high end property. Nothing was too much for them! Hotel manager was also terrific. Will definitely stay there again. Very welcoming and happy environment. Thank you Mont Cervin Palace!!

2

Jee min

19 Sept 2024

·

Stayed 1 night

no safe hotel. i lost my watch in the room during the breadkfast time and my wife lost cash 8000euro. no CCTV no explanin about theif. no resposible for lost it. i never evenr got experience like this hotel. manager was tessibel for responsible about lost it.

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Location

Consistently described as central and convenient in the heart of Zermatt, with easy access to restaurants, cafes and viewpoints. Many note it’s easy to reach attractions from here.

Related guest reviews

10

Minnekis

8 Aug 2025

·

Stayed 2 nights

Top notch property all around. Situated in the heart of Zermatt. Very attentive staff. Wonderful experience. We would definitely stay here again.

10

louis

13 Sept 2024

·

Stayed 2 nights

Located in the heart of Zermatt. Beautiful view of the Matterhorn from our window. Very accommodating staff. Breakfast was really great . Out door area to sit and drink was also great. recommend

10

WILSON

5 Jul 2024

·

Stayed 4 nights

Localização ESPETACULAR! O atendimento do atar , principalmente da recepção ( destaco aqui o THIAGO, português com atendimento acima da média ) .

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10

ATSUKO

16 Jul 2025

·

Stayed 4 nights

部屋から見えたマッターホルンは絶景で夜明けや朝日に輝くマッターホルンなど様々な表情を満喫出来た。メインのバーンホフ通り沿いのとても便利なロケーションでどの展望台に行くにも便利でレストランやカフェも近くに多数あった。部屋も広く清潔でとても快適に過ごせた。スタッフの方も親切で炭火焼のレストランや朝食も美味しく忘れられない滞在となった。

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10

Livija

15 Mar 2025

·

Stayed 4 nights

Wonderful hotel in the heart of Zermatt. Amazing view of Matterhorn. Very good staff.

10

Wilfredo

17 Apr 2023

·

Stayed 1 night

It's convenient. Lot's of dining options around. Definitely friendly staff, cozy. Makes you feel welcome.

10

Philip

16 Jan 2026

·

Stayed 5 nights

Well situated and excellent staff.

10

James

6 Jul 2025

·

Stayed 4 nights

Extraordinary staff. Lots of wonderful places to sit, dine, relax. Fantastic breakfast. Central location. Classy place!

8

Steve

30 Dec 2024

·

Stayed 6 nights

This is a very special hotel in a special location of Zermatt. All staff are wonderful and happy and helpful Spa is brilliant and the water is nice and warm

10

John

30 Mar 2025

·

Stayed 3 nights

Great location, view and hotel staff!

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Dining

Breakfast earns frequent praise, and bar service and restaurant staff are well regarded. One guest criticized an on site restaurant’s ambiance and service.

Related guest reviews

10

louis

13 Sept 2024

·

Stayed 2 nights

Located in the heart of Zermatt. Beautiful view of the Matterhorn from our window. Very accommodating staff. Breakfast was really great . Out door area to sit and drink was also great. recommend

10

WILSON

5 Jul 2024

·

Stayed 4 nights

Localização ESPETACULAR! O atendimento do atar , principalmente da recepção ( destaco aqui o THIAGO, português com atendimento acima da média ) .

Translate

10

Beth

5 Apr 2024

·

Stayed 1 night

The property is gorgeous! What makes this property stand out is the exceptional service from the staff. From the concierge desk, to the reception staff to the spa/pool desk attendant, to the restaurant servers and management to the shuttle service, we received truly excellent care and attention. We will be back!

10

KEITH

31 Aug 2024

·

Stayed 2 nights

Everything was excellent, the service, food, everything. There was never a time where I felt like my needs were not being met. The room was also fantastic with a great view.

10

ATSUKO

16 Jul 2025

·

Stayed 4 nights

部屋から見えたマッターホルンは絶景で夜明けや朝日に輝くマッターホルンなど様々な表情を満喫出来た。メインのバーンホフ通り沿いのとても便利なロケーションでどの展望台に行くにも便利でレストランやカフェも近くに多数あった。部屋も広く清潔でとても快適に過ごせた。スタッフの方も親切で炭火焼のレストランや朝食も美味しく忘れられない滞在となった。

Translate

10

Peter

20 Aug 2024

·

Stayed 1 night

The hotel is absolutely beautiful, nicely renovated, extremely comfortable and has all the modern conveniences. The only slight disappointment was the restaurant. It was too brightly lit, lacking ambiance and the service was disappointing.

10

Andrew

3 Aug 2025

·

Stayed 2 nights

Excellent service with friendly and attentive staffs. From train station pick up, check in, restaurant booking, room services, concierge, bar service, to check out with proper Swiss send off, the whole experience was just amazing. Our family had such a great time and was very memorable. Highly recommend for others when visiting Zermatt, and definitely our choice when visiting next.

10

James

6 Jul 2025

·

Stayed 4 nights

Extraordinary staff. Lots of wonderful places to sit, dine, relax. Fantastic breakfast. Central location. Classy place!

10

Charles

27 Jun 2025

·

Stayed 2 nights

Beautiful, classic Swiss hotel. Superb service and beautifully appointed rooms. Outstanding, Michelin star restaurant.

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AI-generated summary based on recent guest reviews

Mont Cervin Palace

Prices for Mont Cervin Palace

Monthly average prices

About this property

Location

Room options

Alpine Superior Double Room, Mountain View

Alpine Classic Suite, Mountain View

Chalet Open Suite Classic, Mountain View (Le Petit Cervin)

Alpine Junior Suite, Matterhorn View

Alpine Junior Suite, Montain View

Alpine Only Me

Alpine Classic Double Room, Mountain View

Chalet Classic Double Room, Matterhorn View (Le Petit Cervin)

Chalet Classic Double Room, Mountain View (Le Petit Cervin)

Alpine Suite, Matterhorn View

Chalet Open Suite, Matterhorn View (Le Petit Cervin)

Guest reviews of Mont Cervin Palace

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Mont Cervin Palace

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13	14
15	16	17	18	19	20	21 $2,066
22 $2,066	23	24	25	26	27	28
29	30

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $2,097	9	10 $818	11 $1,272	12
13 $1,250	14 $1,107	15 $1,405	16 $1,227	17 $868	18 $868	19
20	21	22	23	24	25	26
27	28	29	30	31