What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of CHF 20 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 10:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request.

What is the hotel's location in relation to key landmarks?

The hotel is located near ski lifts, just steps from Zermatt-Matterhorn Ski Paradise and 3 minutes by foot from Zermatt - Furi. It is 0.1 mi from Zermatt-Furi Gondola and Zermatt–Sunnegga Funicular.

What are the hotel's policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

Guests must contact the property in advance to reserve cribs or rollaway beds. A rollaway bed fee of CHF 50 per day applies.

Hotel Excelsior in Zermatt - Comfortable Stay

Average nightly price at Hotel Excelsior by month, last 12 months (USD)
Month	Average price
January	US$370
February	US$441
March	US$360
April	US$319
May	US$281
June	US$263
July	US$302
August	US$307
September	US$269
October	US$266
November	US$235
December	US$334

What guests think

At Hotel Excelsior, travellers consistently highlight the central, walkable location and memorable Matterhorn views from many balcony rooms, while noting some small rooms, lack of air conditioning, and occasional construction or bar noise.

Rooms range from very spacious to compact, with many balconies and some top-floor access by stairs, and a few reports of weak in-room Wi‑Fi or less comfortable beds. Service is largely warm and helpful, though guests occasionally faced shuttle/taxi coordination issues, limited reception hours, or housekeeping lapses. Breakfast draws regular praise, while coffee service and the bar/restaurant receive more mixed comments. A solid, traveler-friendly base with clear strengths and a few caveats.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests note an on-site bar and restaurant, ski storage with boot warmers, and a shuttle service. A few mention uneven bar quality, inconsistent shuttle coordination, and that the top floor requires stairs.

Related guest reviews

10

Robert

1 Aug 2025

·

Stayed 1 night

Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good

10

Richard John

2 Aug 2023

·

Stayed 1 night

Great hotel. Central to everywhere in the village. Fantastic kitchen and cuisine. You van stay in and have a great meal with great staff and guests.

10

Sherry

19 May 2025

·

Stayed 1 night

We were on the top floor and the last floor up does not have a lift. I was grumpy about it at first but our view of the Matterhorn was so spectacular that it was worth the inconvenience. Only complaint I have is their check in was 3pm and the reception desk wasn't staffed until the. So there was no getting in our room early but we were able to store our luggage.

10

Matthew

16 Apr 2024

·

Stayed 2 nights

Great location - short walk to the train station. Great view of the Matterhorn from the balcony. Nice having a bar and restaurant within the hotel.

10

Kasey

3 Apr 2024

·

Stayed 2 nights

The board and boot storage with boot heaters.

10

Terry

27 Dec 2023

·

Stayed 1 night

Very great service and they have a shuttle.

8

Katherine

2 Jun 2024

·

Stayed 2 nights

Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.

8

xiaolin

27 Feb 2025

·

Stayed 1 night

The hotel is good overall for the location and staff and room. The facility is little bit old. The only issue is the shuttle service. Hotel never mentioned the shuttle service is available for picking up so we went to hotel by self. When leaving, hotel arranged shuttle service to train station and claimed hotel will pay but the driver asked us to pay since hotel didn’t give him ticket. That is terrible arrangement.

8

JANICE

6 Apr 2023

·

Stayed 1 night

Liked the property. Clean, convenient, and helpful staff. We asked for recommendation for fondue restaurant, and were told about onsite restaurant. Restaurant was empty on arrival, about 7pm. When we asked for cheese fondue-not on menu, but would make for us. We only wanted small amount to dip bread-so we got that. We are 4 older ladies…we asked about the entree fondue…it was combo turkey, beef, and pork to be cooked in a broth type fondue. We wanted to just order a small amount for us-server said it would be too little for us 4 to share, so we ordered 4-one for each. There as entirely too much food!, probably 16 oz of meat for each of us!, we ate what we could, but almost 3 servings were discarded! It was VERY expensive, and we felt like we were talked out of the size we should have ordered!,,

10

Valerie

23 Jul 2023

·

Stayed 2 nights

Hotel Excelsior was perfect for our stay in Zermatt. Our room was small but had everything we needed when we weren’t out exploring the beautiful surroundings. The provided breakfast was exceptional. Staff were very friendly and provided local recommendations upon request. The property also has a dinner restaurant which was a nice option if we didn’t want to go out. Overall I was very pleased with our stay and would definitely stay again!

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Cleanliness

Reviews commonly describe the hotel and rooms as clean and well kept. Isolated issues included a broken fixture and a housekeeping lapse.

Related guest reviews

8

Motohiko

25 Sept 2024

·

Stayed 1 night

ロケーションがとても良く、朝ホテルから出てすぐの所で、朝日を浴びるマッターホルンの写真を撮ることができた。また、部屋もきれいで、シャワーのお湯のでも良く快適に過ごせた。スタッフもまな親切でストレスなく過ごせた。

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10

wolfgang

9 Jan 2022

·

Stayed 1 night

Lage, freundlichkeit der Mitarbeiter, sauber, zimmer - alles wunderbar 👍

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8

Gary

30 May 2024

·

Stayed 1 night

Zermatt - location is good. Older hotel but in good condition. Clean. Friendly staff. Good breakfast.

8

Minjia

25 Jun 2025

·

Stayed 2 nights

It’s a safe and clean place to stay, no fancy but nice. Everything is close to, shops and train station.

8

Katherine

2 Jun 2024

·

Stayed 2 nights

Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.

10

Dong

16 Aug 2024

·

Stayed 1 night

The location of the hotel convenient. Our room is nice and spacious, in fact the biggest one we had during our two weeks trip. Room is clean, but unfortunately the bed is not comfortable to sleep. Our room has a balcony with view of the mountain, but unfortunately was block due to construction. The breakfast is good. The staff is friendly.

6

Warren

24 Jun 2023

·

Stayed 3 nights

I have mixed feelings about this property. On the plus side the staff were fabulous (except the house keeping staff). The front desk staff were particularly friendly and helpful. On the downside the beds were uncomfortable and the mattresses need updating. The property had a strong smell of tobacco from years gone by and the restaurant was not always open. The biggest issue for me was the housekeeping staff who ignored do not disturb signs. This hotel has balconies which provide excellent views of the Matterhorn. However these balconies are adjoining, I was having a day of not feeling well so I put the do not disturb sign up on my room, opened the balcony door to let air in as the hotel is not air conditioned. I was laying all but naked on my bed resting when the door between the balconies opened up. The cleaner saw I was almost naked (which is not a pretty site) but then proceeded to clean the balcony. Then 2 other cleaning staff come in to clean the balcony. I ask them what they were doing saying I had the do not disturb sign up. They ignored me and said they had to clean. I was not only embarrassed but felt violated. A complaint to the front desk was handled well though. Given the negatives I would not recommend this hotel at this stage. I would like to commend the gentleman who initially checked me in (he mentioned he was from Germany) and the lady who initially addressed my complaint and checked me out. They are fantastic customer service people.

10

John

9 May 2024

·

Stayed 1 night

Hotel Excelsior was a very nice hotel in a very great location in Zermatt. The room was clean and modern the shower was amazing and while a small room it was very comfortable and included a balcony. There was a great view from the balcony and everything was perfect including the breakfast which was a very nice spread a very good clean food.

10

Joan

12 May 2025

·

Stayed 2 nights

Excellent stay, very helpful staff. Only complaint was the broken toilet seat, one side has come adrift.

10

thea

23 Jul 2025

·

Stayed 2 nights

Beautiful view of the Edgar room was very clean. Breakfast was OK.staff was great!! I

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Rooms

Many rooms feature balconies with striking Matterhorn views, and sizes range from compact to very spacious. Some guests reported lack of air conditioning, occasional noise or construction impact, weak in-room Wi‑Fi, or less comfortable bedding; uppermost rooms need stairs.

Related guest reviews

10

Sherry

19 May 2025

·

Stayed 1 night

We were on the top floor and the last floor up does not have a lift. I was grumpy about it at first but our view of the Matterhorn was so spectacular that it was worth the inconvenience. Only complaint I have is their check in was 3pm and the reception desk wasn't staffed until the. So there was no getting in our room early but we were able to store our luggage.

10

Takumitsu

15 Sept 2025

·

Stayed 1 night

I love the hotel overall, especially the great mountain view from the room, but there is a little bit of noise from the bar at night.

8

TONY H

11 Oct 2023

·

Stayed 2 nights

Close to train station. Mountain View can see Matterhorn from balcony that is a plus. Breakfast is good.

8

Sandra

12 Jun 2025

·

Stayed 2 nights

Overall our stay was pretty good but there is no air conditioning in the buildings so it was hard to sleep. We opened the windows which made it a bit easier to sleep. The other thing is they don’t have irons to press your clothes available. They make you pay for the pressing service. That was a disappointment as usually when you travel clothes get wrinkle. Another thing I want to mention is that they don’t provide shampoo or conditioner. Other than that it’s a pretty decent hotel to stay.

10

Tim

20 Oct 2025

·

Stayed 1 night

Great room at the top of the hotel looking straight onto Matterhorn. Worth every penny just for the view.

10

Dong

16 Aug 2024

·

Stayed 1 night

The location of the hotel convenient. Our room is nice and spacious, in fact the biggest one we had during our two weeks trip. Room is clean, but unfortunately the bed is not comfortable to sleep. Our room has a balcony with view of the mountain, but unfortunately was block due to construction. The breakfast is good. The staff is friendly.

8

Jan

1 Sept 2025

·

Stayed 1 night

Direkt im Zentrum, schöner Frühstücksraum, nah am Bahnhof. Zimmer modernisiert, Aber dennoch hellhörig.

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10

Phithoun

23 Jun 2023

·

Stayed 2 nights

A great hotel with convenient location to most places in the town. The staff was very friendly. Breakfast was included with our stay. The WIFI signal in our room was very weak.

8

Ryan

13 Dec 2024

·

Stayed 2 nights

Great location and nice hotel. Room was pretty small for the price, but the balcony overlooking the stunning mountain range of Switzerland made up for it. The hotel offered a decent breakfast and you have plenty of food options nearby. Overall the hotel views were stunning and it was a decent hotel.

10

Dennis

23 Feb 2026

·

Stayed 3 nights

Room was spacious and had a balcony view of the Matterhorn.

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Service

Service is widely praised as friendly, helpful, and proactive, including thoughtful touches during disruptions and early departures. Some guests experienced shuttle/taxi miscommunication, limited front-desk availability, or housekeeping oversights.

Related guest reviews

10

Andrea

13 Sept 2025

·

Stayed 2 nights

Incredible place in Zermatt. Amazing staff, great hotel.

10

Michael

19 Apr 2025

·

Stayed 3 nights

This hotel did an excellent job of caring for us. We were stranded in Zermatt with no power and no means of getting out of the town until the avalanche was cleared. The hotel staff went out of their way to make sure we had food and warm blankets, all with good cheer.

10

Kimberly

18 Sept 2023

·

Stayed 2 nights

Customer service went above & beyond to make sure we had everything we needed

10

Erica

24 Sept 2023

·

Stayed 1 night

Very easy check in, allowed us to keep our bags at the hotel free of charge, nice breakfast spread. However, room was only equipped with one towel and one pillow and since we arrived after hours were unable to speak to staff for additional.

10

Laura

7 May 2023

·

Stayed 3 nights

The staff were all welcoming and friendly making sure all of my needs were met. I had to check out early the night before my last night because we had a train to catch at 537 a.m. The staff prepared me a to-go breakfast package with water included. I was so surprised and impressed. This hotel was great to me!

8

Cascade

29 Aug 2023

·

Stayed 2 nights

The hotel location is super as it's within walking distance to pretty much everything given the size of Zermatt. Hotel breakfast is good. However, its staff all seemed new and were not knowledgeable about any local areas. The most disappointing part of it was we were asked to pay city tax again upon checking out, when in fact we were charged on city tax when checking in. this shows their lack of customer service from the hotel staff who are not paying attention to what they do.

8

xiaolin

27 Feb 2025

·

Stayed 1 night

The hotel is good overall for the location and staff and room. The facility is little bit old. The only issue is the shuttle service. Hotel never mentioned the shuttle service is available for picking up so we went to hotel by self. When leaving, hotel arranged shuttle service to train station and claimed hotel will pay but the driver asked us to pay since hotel didn’t give him ticket. That is terrible arrangement.

10

Clifford

7 Feb 2025

·

Stayed 8 nights

The staff was friendly, helpful, and attentive.

10

Adora De

10 Jun 2025

·

Stayed 1 night

Staff was so friendly! Carmen was so great and friendly!

6

??

19 Feb 2025

·

Stayed 2 nights

レセプションを1人で回しているので、頼んだことへの対応が遅かった。それ以外は快適だった。

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Location

Consistently described as central and walkable, close to the train station, river, and lifts, with luggage-friendly routes. A few note a slight uphill approach and occasional nearby construction.

Related guest reviews

10

Theresa

13 Jul 2025

·

Stayed 2 nights

A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.

10

Chen

11 Oct 2024

·

Stayed 1 night

Good location. A few minutes from train station. Can see Matterhorn from window.

8

TONY H

11 Oct 2023

·

Stayed 2 nights

Close to train station. Mountain View can see Matterhorn from balcony that is a plus. Breakfast is good.

10

Madison

22 Apr 2024

·

Stayed 3 nights

The location of this hotel is so great - it is right in the center of town, close walk to the train station and many bars and restaurants, and the Main Street of shopping in town. It is great how breakfast is included, and the hotel is clean and nice with some rooms having a good view of the Matterhorn. I would recommend to anyone coming to Zermatt!

10

nongnooch

27 May 2025

·

Stayed 1 night

I love this property. My room is small but it is in good condition. I love breakfast options. The only thing to let everyone knows in advance is that it is up at the hill so please prepare for the walk and luggage.

10

Tim

28 Nov 2025

·

Stayed 1 night

Right in the area you want to be with a great view of the Matterhorn!

10

William

8 Jan 2025

·

Stayed 2 nights

Great Hotel! Perfect location

10

Carrie

20 Aug 2024

·

Stayed 1 night

Great property, close to the train station.

10

Daniel

30 Sept 2024

·

Stayed 2 nights

The hotel was right in middle of town, short walk to train and lifts to skiing hiking and biking. Some construction going on next door so ask for higher floor

8

Nishanth

28 May 2025

·

Stayed 1 night

Overall it’s a okayish experience and the downside is it’s like a 7-8mins walk from Zermatt train station and they didn’t provide the taxi(yes, they do arrange if you have more bags as it’s a car free town) for our return journey at 6am. I think they have their own taxi but it’s kept in garage for some reason. If you have more bags, better to opt for a hotel who provides taxi during early hours like 6am. They provided the taxi at 12.30pm when we checked in though. Also, luggage storage is at your own risk because their actual storage room is full when we went at 12pm and the receptionist said “you can leave in the hall way near reception” and we were worried about it. Coming to the room, the south facing with balcony has the best direct view of Matterhorn and it’s totally worth the extra bucks!

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Dining

Breakfast is frequently praised for quality and selection. Feedback on coffee service and the bar/restaurant is more mixed, with a few negative experiences.

Related guest reviews

10

Catherine

25 Jul 2025

·

Stayed 1 night

It was in the perfect location with a window view of the Matterhorn. We loved our room and the breakfast was excellent. A lot of great choices. I would definitely return to this hotel.

10

Robert

1 Aug 2025

·

Stayed 1 night

Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good

10

Theresa

13 Jul 2025

·

Stayed 2 nights

A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.

10

Richard John

2 Aug 2023

·

Stayed 1 night

Great hotel. Central to everywhere in the village. Fantastic kitchen and cuisine. You van stay in and have a great meal with great staff and guests.

10

Karen

5 Apr 2023

·

Stayed 2 nights

Great service, lovely breakfast, highly recommend.

8

JANICE

6 Apr 2023

·

Stayed 1 night

Liked the property. Clean, convenient, and helpful staff. We asked for recommendation for fondue restaurant, and were told about onsite restaurant. Restaurant was empty on arrival, about 7pm. When we asked for cheese fondue-not on menu, but would make for us. We only wanted small amount to dip bread-so we got that. We are 4 older ladies…we asked about the entree fondue…it was combo turkey, beef, and pork to be cooked in a broth type fondue. We wanted to just order a small amount for us-server said it would be too little for us 4 to share, so we ordered 4-one for each. There as entirely too much food!, probably 16 oz of meat for each of us!, we ate what we could, but almost 3 servings were discarded! It was VERY expensive, and we felt like we were talked out of the size we should have ordered!,,

10

T

10 Jul 2025

·

Stayed 2 nights

マッターホルンマウンテンビューでした。ジュニスウィートからスウィートにアップサービスしていただけました嬉しい。朝食はバイキングで美味しいです。駅からも近くアクセスは良かったです。

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10

Anne

22 Jul 2023

·

Stayed 2 nights

Fantastic service and location. Outstanding breakfast.

10

Paul

1 Jun 2024

·

Stayed 3 nights

The view of the Matterhorn from our room balcony was magnificent! The only negative of our stay was coffee. There is no option in the room which I assume is for fire safety. When having breakfast in the dining area the coffee is served by the cup. When there are 8-20 guests at one time and one server who is hustling it's not efficient. There is no fault on the server just the system.

10

Valerie

23 Jul 2023

·

Stayed 2 nights

Hotel Excelsior was perfect for our stay in Zermatt. Our room was small but had everything we needed when we weren’t out exploring the beautiful surroundings. The provided breakfast was exceptional. Staff were very friendly and provided local recommendations upon request. The property also has a dinner restaurant which was a nice option if we didn’t want to go out. Overall I was very pleased with our stay and would definitely stay again!

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Hotel Excelsior

Prices for Hotel Excelsior

Monthly average prices

About this property

Location

Room options

Double Room (North)

Suite, Mountain View

Double Room, Balcony (South)

Junior Suite, Balcony

Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View

Single Room

Economy Double Room

Guest reviews of Hotel Excelsior

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Excelsior

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24 $256	25	26 $337
27 $249	28	29 $251	30 $250

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $255	3 $256
4 $251	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30	31